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The Air Conditioning & Refrigeration (AIRC) Course offers a detailed exploration of the core principles behind heating, ventilation, air conditioning, and refrigeration technologies. Designed for those keen to understand how HVAC systems operate, this course covers everything from basic heating fundamentals and psychrometrics to the intricacies of compressors, water chillers, and ductwork. Whether you’re interested in system selection or the specifics of refrigerants, this course delivers a thorough foundation to support your knowledge in the field. With a strong focus on safety and specialised applications, the curriculum guides learners through the various components and operations critical to HVAC professionals. This course is carefully structured to provide clear, engaging, and accessible content that equips learners with the essential understanding required to navigate the technical landscape of heating and cooling systems. Perfect for those seeking to deepen their grasp of air conditioning and refrigeration without the need for physical attendance, it offers a balanced approach to mastering theory alongside industry-relevant concepts. Key Features CPD QS Certified Air Conditioning & Refrigeration (AIRC) Course Instant e-certificate Fully online, interactive Air Conditioning & Refrigeration (AIRC) course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Navigate the complexities of psychrometrics with finesse, understanding the interplay between heating fundamentals and ventilation dynamics. As you delve into the nuances of duct systems and piping intricacies, you'll find yourself equipped with the knowledge to tackle any challenge the HVAC industry throws your way. Embrace the art of refrigeration and refrigerants, mastering their applications in both conventional and special settings. Safety is paramount, and our curriculum ensures you're not just proficient, but vigilant guardians of wellbeing in the HVAC domain. Course Curriculum Module 01: Introduction to Heating, Ventilation & Air Conditioning (HVAC) Module 02: Heating Fundamentals and Psychrometrics Module 03: HVAC Systems Module 04: Heating and Ventilation Module 05: Air Conditioning Systems for HVAC Technicians Module 06: Compressors, Water Chillers, and Fans Module 07: Piping for HVAC Technician Module 08: Duct System in HVAC Module 09: Refrigeration and Refrigerants Module 10: Special Applications Module 11: HVAC System Selection Module 12: Safety in the HVAC Industry Learning outcomes Identify components of HVAC systems and their functions for installation. Apply principles of psychrometrics and heating fundamentals in HVAC systems. Analyse various HVAC systems for suitability in different environments. Demonstrate proficiency in installation and maintenance of air conditioning systems. Implement safety protocols while working with compressors, chillers, and fans. Evaluate refrigeration systems and select appropriate refrigerants for HVAC applications. Accreditation All of our courses, including this Air Conditioning & Refrigeration (AIRC) course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Air Conditioning & Refrigeration (AIRC). Certification Once you've successfully completed your Air Conditioning & Refrigeration (AIRC) course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Air Conditioning & Refrigeration (AIRC) course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Air Conditioning & Refrigeration (AIRC) course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Air Conditioning & Refrigeration (AIRC) course is ideal for: Individuals seeking foundational knowledge in air conditioning and refrigeration systems. Aspiring HVAC technicians aiming to enter the industry confidently. Professionals looking to enhance their skills in HVAC technologies. Students interested in pursuing careers in heating, ventilation, and air conditioning. Anyone wanting to understand the fundamentals of air conditioning and refrigeration. Requirements Learners do not require any prior qualifications to enrol on this Air Conditioning & Refrigeration (AIRC) course. You just need to have an interest in Air Conditioning & Refrigeration (AIRC). Career path After completing this Air Conditioning & Refrigeration (AIRC) Course you will have a variety of careers to choose from. The following job sectors of Air Conditioning & Refrigeration (AIRC) are: HVAC Technician Refrigeration Engineer Air Conditioning Installer HVAC Maintenance Technician HVAC Sales Representative Refrigeration System Designer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The emotional and psychological wellbeing of children and young people is more important now than ever. This Level 3 Diploma brings together a thoughtfully designed collection of modules that explore key areas such as depression, bereavement, child psychology, autism, learning disabilities, and safeguarding. Whether you're supporting young people in schools, youth services, family settings, or remotely, this course offers in-depth insight into the emotional needs and behavioural challenges faced by children and adolescents. Through expert-led content, you’ll explore topics like internet safety, family relationships, antisocial behaviour, and domestic abuse awareness—all shaped to help you understand, respond, and guide young individuals with greater sensitivity and confidence. The programme blends psychological theories with applied counselling concepts, ensuring you're equipped with strong foundational knowledge to support emotional wellbeing in younger age groups. It's a meaningful route for those looking to build a deeper understanding of youth mental health and the dynamics that influence it. Anti-Money Laundering (AML) QLS Bundle Includes the following Courses Course 01: Diploma in Anti Money Laundering at QLS Level 5 Course 02: Know Your Customer (KYC) Course 03: Customer Due Diligence (CDD) Key Features of Anti-Money Laundering (AML) Eligibility for QLS endorsed certificate upon successful completion of the Anti-Money Laundering (AML) course Free CPD Accredited Course Fully online, interactive Anti-Money Laundering (AML) course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Anti-Money Laundering (AML)training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Anti-Money Laundering (AML) course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Anti-Money Laundering (AML) course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Anti-Money Laundering (AML) course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Anti-Money Laundering (AML) course, learners will be able to order an endorsed certificate, titled: [Diploma in Anti Money Laundering at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Anti-Money Laundering (AML) basics. Requirements No prior degree or experience is required to enrol in this Anti-Money Laundering (AML) course. Career path This Anti-Money Laundering (AML) Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

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Book our accredited Prevention and Management of Violence and Aggression (PMVA) in Healthcare course, meeting Restraint Reduction Network (RRN) training standards and BILD Act Certification. Equip yourself with essential skills to prevent and manage violence in healthcare settings effectively.

QA Level 2 Award In Principles Of COSHH (RQF) Face to Face: Half-day course Virtual Classroom: Spread over 2 sessions of 2½ hr duration COSHH: Control of Substances Hazardous to Health Regulations 2002 Hazardous substances are everywhere, and COSHH assessments have to be undertaken in all businesses Run in an engaging and interactive way - see the video below Course Contents: Legal requirements relating to hazardous substances in the workplace Employer duties Employee duties Consequences of non-compliance Communicating safety information The different forms that hazardous substances can take Effects that may arise after exposure to hazardous substances The different routes that hazardous substances can enter the body How risk assessments reduce accidents and ill health at work The five step process of risk assessment The control hierarchy in relation to the safe use, handling, transporting, storage and disposal of substances hazardous to health Information to refer to when identifying and using hazardous substances Procedures for dealing with an incident involving hazardous substances Benefits of this course: COSHH stands for the 'Control of Substances Hazardous to Health' and falls under the Control of Substances Hazardous to Health Regulations 2002 This half day course is for all those who work, or wish to work, in a workplace that works with hazardous substances, such as in healthcare, in the manufacturing sector, cleaners, transport, utilities and even office environments Hazardous substances are everywhere, and COSHH assessments have to be undertaken in all businesses Candidates will learn about the legal requirements relating to hazardous substances, how risk assessments contribute to the safe use of hazardous substances, as well as the precautions and procedures required to ensure that the risks associated with hazardous substances are properly controlled Accredited, Ofqual regulated qualification: This QA Level 2 Award in Principles of COSHH (RQF) Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Principles of COSHH Certificate fulfills the legal requirements and is a very good way to make sure you and your employees are trained appropriately.The Ofqual Register number for this course is 603/0775/4

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Today’s workforce demands more than technical ability—it needs professionals who can resolve tensions, lead with empathy, and collaborate under pressure. This 20-in-1 Conflict Resolution and Conflict Management bundle is a strategic move for anyone looking to stand out in HR, social care, leadership, or communication-heavy careers. In short: if you want to be the person companies trust in tough situations, this is your toolkit. Description The ability to calmly handle difficult conversations, navigate personality clashes, and support vulnerable individuals is a rare asset—one that turns job seekers into essential hires. This bundle brings together career-boosting soft skills across counselling, diversity awareness, team leadership, and more, making you instantly more attractive to organisations that prioritise strong culture and employee wellbeing. Don’t miss your chance to collect 20 high-impact credentials in one go. Enrol today and get ahead of the next applicant who didn’t. FAQ Who is this training best for? Ideal for professionals in HR, mental health, education, customer service, or management. Will this help with career advancement? Yes. Employers actively seek people who can lead with emotional intelligence and defuse workplace tension. Do I get any certification? Absolutely—each course offers a recognised certificate upon completion. Can I study part-time? Yes. The bundle is 100% self-paced and includes lifetime access. What roles could this lead to? HR assistant, wellbeing coordinator, care support worker, school support staff, team supervisor, and more. Is this bundle available indefinitely? No. Our premium bundles rotate. Grab this one while it’s live—and priced to move.

Master Food Safety and Hygiene with our Level 3 Supervising Food Safety in Catering Training for Catering Professionals. Achieve a 5-Star Rating and Excel in the Hospitality Industry! Embark on a journey to become a culinary hero by mastering food safety and hygiene practices with our comprehensive Level 3 Supervising Food Safety in Catering Course. Designed for catering professionals in the hospitality sector, this CPD accredited training will empower you to achieve a five-star food hygiene rating and elevate your career. Why Choose Our Level 3 Supervising Food Safety in Catering Course?  Our Level 3 Supervising Food Safety in Catering training course is tailored for senior-level professionals in the catering and hospitality industry. By enrolling in this course, you will gain: In-depth knowledge of food safety management systems, including supervising food safety, training staff effectively, and implementing best practices to minimize food hazards. A solid understanding of the importance of exceptional personal hygiene standards and UK HACCP Food Safety Standards. A competitive edge in the catering and hospitality industry, with a recognized qualification and the expertise to maintain high food safety standards in the workplace. Key Features CPD International Quality Accredited Meets UK & EU legal requirements Discounts on bulk purchases 24/7 Live Support Use any internet-connected device Learn anytime from anywhere Developed by Industry Experts Instant e-certificate and eligibility of ordering hardcopy Description  Level 3 Supervising Food Safety in Catering  Course Curriculum Module 1: Introduction to Food Hygiene Explore the foundations of food hygiene and safety, understanding its significance in the catering and hospitality sector. Module 2: Origin and Nature of Food Risk Uncover the sources of food risks and learn how to identify and mitigate potential hazards in a professional setting.  Module 3: Technologies and Food Safety Delve into the role of technology in maintaining food safety, and discover how to harness modern innovations to ensure high standards.  Module 4: Preservation of Fruits and Vegetables Master the techniques for preserving fruits and vegetables, ensuring optimal quality and safety in your culinary creations.  Module 5: Establishing Food Safety Management System (FSMS) in a Company Learn how to create and implement an effective FSMS, ensuring your workplace remains compliant with the Food Safety Act 1990.  Module 6: Hazard Analysis and Critical Control Point System (HACCP) Develop your understanding of HACCP principles and their application in catering and hospitality environments.  Module 7: Management of Chemical Contaminants Gain knowledge about managing chemical contaminants in food products, ensuring the safety and wellbeing of your customers.  Module 8: Sustainability and Food Production Explore the principles of sustainable food production and learn how to incorporate these practices into your catering business.  Accreditation of Level 3 Supervising Food Safety in Catering This Level 3 Supervising Food Safety in Catering Course is CPD IQ Accredited, ensuring a high-quality course content that is recognised and approved in the UK.  Certification Upon completion of Level 3 Supervising Food Safety in Catering course, you will receive a free PDF certificate to showcase your achievement. Who is this course for?  Our Level 3 Supervising Food Safety in Catering Course is perfect for anyone operating in the food, catering, and hospitality industries, including: Chefs Food Critics Restaurant and café owners Food safety officers Catering managers Kitchen managers Food handlers Career path Potential career paths include roles such as souse chef, food safety officer, catering manager, and food and beverage manager, with average salaries ranging from £20,000 to £25,000 per annum. Invest in your future and enroll in our Level 3 Supervising Food Safety in Catering Course today to unlock your full potential in the catering and hospitality industry.

***Teaching and Child Care Complete Mega Bundle*** Develop the skills required for childcare and become a better teacher. Teaching and Child Care Complete Mega Bundle are rapidly evolving professions, with most schools now requiring mastery of both skills. Our course is designed to improve teachers' understanding of child psychology and to help them develop higher level teaching skills. This course will provide a flexible path to a career in the Teaching and Child Care Complete Bundle setting. This Teaching and Child Care Complete Mega Bundle course is a bundle of 15 courses. We have sincerely combined these 15 courses with a comprehensive curriculum made by the expert teachers to make this Teaching and Child Care Complete Bundle course highly valuable for you. Depending on your need, you will get dedicated tutor support throughout this course. Our tutors are always happy to assist our learners. So, you need to ask for assistance only! With this Teaching and Child Care Complete Mega Bundle course, you will get 15 courses! It means you will get 15 different certificates of achievement once you complete all the courses successfully. Imagine how your CV will be enriched. And the PDF certificates are completely free. With this course, you will increase your employability skill enormously and stand out from the crowd. So, why do you hesitate? Just enrol on this course, and the rest is on us to make your learning journey a pleasant one. This Teaching and Child Care Complete Bundle course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Let's see what are those 15 courses included in this Teaching and Child Care Complete Mega Bundle course- Dyslexia Autism Diploma ADHD Awareness Course Level 2 Award in Support Work in Schools and Colleges Level 2 Diploma for the Early Years Practitioner Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Teaching Assistant Level 3 Award in Childcare and Education Early Years Level 4 Primary Teaching Diploma Nursery Nurse Childcare and Nutrition Level 3 Designated Safeguarding Lead Training Course Level 2 Certificate in Behaviour that Challenges in Children Learning Outcomes By the end of this Teaching and Child Care Complete Mega Bundlecourse, you will be able to - Gain a thorough understanding of child psychology. Understand roles, responsibilities and relationships in education and training. Be a teacher in your chosen field. Deal with students effectively and efficiently in different settings. Take care of the Special Education Needs and other problems the children face. Why Choose Teaching and Child Care Complete Bundle from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. Other Teaching and Child Care Complete Mega Bundle Course 15 PDF Certificate Free Expert Tutor Support Lifetime Access Unlimited Retake Course 01: Dyslexia Course Curriculum Module 01: An Overview of Dyslexia Module 02: Learning Difficulties Due to Dyslexia Module 03: Impact of Dyslexia in the Educational Setting Module 04: Helping Adults with Dyslexia Module 05: Dyslexia in the Workplace Module 06: Approaches in Dyslexia Module 07: Dyslexia Strengths and Rewards Module 08: Assessment and Evaluation of Dyslexia Module 09: Dyslexia Friendly Learning Environment Module 10: Relevant Laws for Dyslexia Course 02: Autism Diploma Course Curriculum Module 01: Introduction to Autism Spectrum Disorder (ASD) Module 02: Approaches to Helping People and Children with Autism Module 03: Diagnosis of Autism Module 04: Communication Module 05: Cognitive Styles and Functions in Autism Module 06: Autistic Behaviour Module 07: Organisation Systems with Autistic Individuals Module 08: Autism Awareness Module 09: Government Policies on Autism in England Course 03: ADHD Awareness Course Course Curriculum Module 01: Overview of ADHD Module 02: The Experience of Treatment and Care for ADHD Module 03: Families and ADHD Module 04: Psychological Interventions for Children with ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD Course 04: Level 2 Award in Support Work in Schools and Colleges Course Curriculum Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People Course 05: Level 2 Diploma for the Early Years Practitioner Course Curriculum Module 01: Roles and Responsibilities of the Early Years Practitioner Module 02: Health and Safety of Babies and Young Children in the Early Years Module 03: Equality, Diversity and Inclusive Practice in Early Years Settings Module 04: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 05: Understand How to Support Children's Development Module 06: Support Care Routines for Babies and Young Children Module 07: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 08: Promote Play in an Early Years Setting Module 09: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children's Transition to School Course 06: Diploma in Special Education Needs (SEN) Course Curriculum Module 01: Introduction Module 02: A Quick Overview of the New SEND Code of Practice Module 03: Legislation Related to SEN Module 04: SEN Assessments and Descriptors Module 05: Education for Children with Disabilities Module 06: Common SEN Conditions Found Within Mainstream Schools And many more... Course 07: EYFS Teaching Diploma Course Curriculum Module 01: An Overview of EYFS Module 02: Significance of Early Years in Development Module 03: Teaching Techniques Focusing EYFS Module 04: Curriculum for EYFS Teaching Module 05: EYFS Teaching Career Module 06: Fostering Learning and Development Module 07: Children Having Special Education Needs or Disabilities Module 08: Guiding Parents to the Early Years Foundation Stage And many more.. Course 08: Teaching Assistant Course Curriculum Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: Communication and Professional Relationships with Children, Young People and Adults Module 07: Develop Professional Relationships with Children, Young People and Adults Module 08: Promote Equality, Diversity and Inclusion in Work with Children and Young People Module 09: Understand How to Safeguard the Wellbeing of Children and Young People Module 10: Support Learning Activities And many more.. Course 09: Level 3 Award in Childcare and Education Course Course Curriculum Module 1: Child Development from Conception to Seven Years Module 2: Children's Health and Wellbein Course 10: Level 4 Early Years Course Course Curriculum Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children And many more.. Course 11: Primary Teaching Diploma Course Curriculum Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology And many more.. Course 12: Nursery Nurse Course Course Curriculum Module 01: An Overview of Nursery Nurse Module 02: Recognizing Children's Growth and Development Module 03: Observation and Assessment of Children in Early Childhood Settings Module 04: How to Promote Equality, Diversity and Inclusive Practice in Early Years of Learning Module 05: Safeguarding and Protecting Young Children Module 06: Ensuring Health and Safety of Children in the Early Years Module 07: The Essence of Nutrition and Healthy Food for Children Module 08: Importance of Play and Learning in Children's Education Module 09: Ways of Working with Children Having Special Needs Module 10: Working in Partnership with Parents and Carers Course 13: Childcare and Nutrition Course Curriculum Module 01: Childcare and Nutrition Module 02: Children Growth and Development Module 03: Health and Safety of Children Module 04: Hygiene for Child Caring Module 05: The Use of Macronutrients Module 06: The Use of Micronutrients Module 07: Nutritional Requirements of Child Module 08: Child Nutritional Problem and Physical Development Module 09: Caring for Special Needs Children Module 10: Child Abuse and Neglect Module 11: Nutrition Education and Activities Course 14: Level 3 Designated Safeguarding Lead Training Course Course Curriculum Module 01: Introduction Module 02: Safeguarding Structure and Guidance Module 03: Recognising and Responding to Abuse Module 04: Responses Under the Safeguarding Structure Module 05: Working Together and Sharing Information Module 06: Recording Information Course 15: Level 2 Certificate in Behaviour that Challenges in Children Course Curriculum Module 1: Understand Behaviour That Challenges Module 2: Understand How to Support Positive Behaviour Module 3: Understand the Importance of Effective Communication and the Management of Behaviour That Challenges Module 4: Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour That Challenges Who is this course for? ***Teaching and Child Care Complete Mega Bundle*** This course is ideal for those who want to start a career in Teaching and Child Care or are already working in the education and training sector and want to improve their skills. This Teaching and Child Care Complete Mega Bundle course is also suitable for individuals working in a child care setting. Assessment Method After completing each module of Teaching and Child Care Complete Bundle, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for thiscourse, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Requirements There is no specific requirement to enrol for this Teaching and Child Care Complete Bundle course. However, you need to be over 16. Career path After completing this Teaching and Child Care Complete Bundle course, you may be able to pursue a variety of career opportunities. Such as - Primary teacher Nursery Teacher Assistant Teacher Child care assistant EYFS Teacher Nursery Nurse Certificates Certificate of completion Digital certificate - Included