186 Courses

Unlock the secret to confident parallel parking with our 30-minute formula! Empower yourself to teach your teenager to parallel park without traditional driving lessons. Pass on the same method used by Professional Driving Instructors and boost your teen's chances of acing their driving test.

Come join us for a fun day of dancing and nature walking in Happy Valley with Shégitu Dance X She Runs It! - 8km adventure awaits! Shégitu Dance X She Runs It! Nature Walk 8km - Happy Valley Come join us for a fun-filled day of dancing and nature walking at Coulsdon South! This event is perfect for those who love to move their bodies and enjoy the great outdoors. Get ready to groove to the beats of Shégitu Dance and then hit the trails for an 8km nature walk with the She Runs It! community. It's a great way to stay active, connect with nature, and meet new friends. Don't miss out on this exciting event - sign up now! Get your 10,000+ steps with us as we take in Sunset and the breath-taking, versatile surroundings of Farthing Downs and Happy Valley. We will be teaching some engaging and aligning dance methods as well as fun training games from the 'She Runs It!' team This short, circular walk is the perfect opportunity to connect, explore, strengthen, and enhance your well-being. Here's what you can expect: Beginner-Friendly: Ideal for beginners who may be unsure of their mileage capabilities or new to bodyweight exercises. We'll provide a supportive environment where you can comfortably complete the distance and learn the fundamentals of bodyweight training. Whether you're a beginner, getting back into training, or advanced, our walks cater to all fitness levels. Playfulness: Expect laughter, conversation, music, and a chance to embrace the joy of being active in nature while challenging yourself with fun exercise. Come along to improve your fitness, explore nature, and meet incredible individuals while incorporating new forms of training into your routine. Suitable for 18y+ (If you are under 18 and would like to attend, you must be accompanied by a responsible adult) SUNDAY 17TH MARCH 2024 This is a circular route starting and ending at Coulsdon South Station Meeting Point: Coulsdon South Railway Station, Brighton Rd, Coulsdon CR5 3EA (There is a car park on site) Meeting Time: 14:45pm (We do appreciate your punctuality as we are aiming to align our walk with the sunset) There are regular direct trains to Coulsdon South from London Victoria and London Bridge We will be starting the walk by 15:00pm Distance: 8KM // 4.9 Miles Duration: 3.5 hours (approx. 2 1/2 hours walking time) What to bring: - Water - Wear light layers of clothing - A light rucksack if you are carrying anything - Scarf (satin or similar, to put around your hips) - Please wear waterproof shoes/hiking boots (Remember to bring a spare pair of trainers to change into at the end of the session, in case it's muddy) Please note; - If you can no longer attend after you book, please cancel your space so somebody else can fill in. - If you have any injuries or suffer from any conditions that may affect you while training, please drop us an email and we will do our best to accommodate you. Website: www.shegitu-dance.com Email us : info@shegitu-dance.com Like us on FB: https://www.facebook.com/shegituDance Follow us Instagram: @shegitudance @sherunsitldn @tashakeating @lidiaanamusic If you have any questions or would like to reschedule, get in touch. Looking forward to see you!

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want Why Idioms and Phrases Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Idioms and Phrases course will set you up with a solid foundation to become a confident English teacher and develop more advanced skills. This comprehensive Idioms and Phrases course is the perfect way to kickstart your career in the field of English: grammar. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Payroll Management Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction What Are Idioms and Why We Must Learn Them More About This Course Idioms and Phrases Unit 1 Shoot Yourself in the Foot My Lips are Sealed Hit the Nail on the Head 4 Tighten Someone's Belt 5 Frog in Throat 6 Slip Someone's Mind 7 Lose Someone's Face 8 Come Rain or Shine 9-Turn-Yourself-In 10 Cost an Arm and Leg 11 Homie 12 Give Someone a Cold Shoulder 13 Have an Egg on Someone's Face 14 Get Butterfly In Someone's Stomach 15 Throw Someone's Money Around 16 Play Innocent 17 Kick Someone Out 18 Turn Someone's Stomach 19 Not Cut Out for Something 20 to Put the Blame on Someone Idioms and Phrases Unit 2 21 Hands Off 22 Pass Away 23 Cut The Deal 24 for My Money 25 Burn Your Bridges 26 Come in Handy 27 Come At Price 28 in A Broad Daylight 29 in the Mood to Do Something 30 in a Jiffy 31 in So Many Words 32 Put Your Mind to It 33 Joking Apart , Joking Aside 34 In Your Dreams 35 Green With Envy 36 Overstep The Line 37 Have a Craving for Something 38 Red Herring 39 Brush Up on Something 40 Clown Around Idioms and Phrases Unit 3 41 Top Banana 42 Work Like A Dog 43 Mouse Potato 44 Teeny-Weeny 45 Take Time Off 46 on the Eleventh Hour 47 How Dare You 48 Hush-Hush 49 Over Someone's Head 50 Not Lift A Finger 51 Fall Behind 52 Make A Fuss 53 That's No Excuse 54 Fender-Bender 55 Scare Someone to Death 56 Come Down to Earth 57 Nothing Between The Ears 58 Lay An Egg 59 Feel Like A Million Dollars 60 I Wasn't Born Yesterday Idioms and Phrases Unit 4 61 Peanut Money 62 Run Into 63 I'll Eat My Hat 64 Sing Like A Bird 65 Black Out 66 on Tip of Someone's Tongue 67 Time Flies 68 Tie The Knot 69 Something Sucks 70 Step On It 71 Creep By 72 Pull Someone's Leg 73 A Pain in The Neck 74 Out of The Blue 75 Off-Color Jokes 76 Heart in The Right Place 77 Hush Money 78 Chicken Out 79 Fill Someone's Shoes 80 Cut It Out Idioms and Phrases Unit 5 81 to Be Off ( Food ) 82 Make Up ( Story ) 83 Soak Up 84 Make Up for Someone or Something 85 Mistake for Something or Somebody 86 Own Up 87 to Be Taken Aback 88 Break Down 89 Hit Below The Belt 90 Get Carried Away 91 Make Ends Meet 92 Look Down on Someone 93 Drop Off 94 All-Nighter 95 At The End of Your Rope 96 Basket Case 97 Cold Feet 98 Sell Someone Short 99 Go Bananas 100 Copycat Idioms and Phrases Unit 6 101 Jump Ship 102 Know-It-All 103 No-Brainer 104 to Mess Up With Someone 105 Knock on The Wood 106 If I Get My Hands on You 107 Come Clean 108 Have A Lot in Plate 109 It's Between to Our Ears 110 What A Mess 111 I'm All Eyes 112 to Have A Lot in Common 113 Go Dutch 114 Eye- Catching 115 Take Your Time 116 Go to Bat for Someone 117 Touch Guy 118 Kick Up Someone's Heels 119 Make A Boo-Boo 120 Voracious Idioms and Phrases Unit 7 121 to Make A Fortune 122 to Be On The Go 123 Cool Someone's Heels 124 Top Dog 125 Road Hog 126 to Put Someone on a Pedestal 127 Bury The Hatchet 128 Zip Someone's Mouth 129 to Ditch Someone 130 Henpecked Husband 131 Bury The Head in The Sand 132 Eager Beaver 133 Until The Cows Come Home 134 Worn Out 135 Drag Someone's Feet 136 Keep Someone's Words 137 Bookworm 138 to Be An Old Hand 139 Runny Nose 140 That's News to Me Idioms and Phrases Unit 8 141 to Have a Heart of Gold 142 Get to the Point 143 to Get Out of Bed on the Wrong Side 144 Barking Up the Wrong Tree 145 to Have Other Fish to Fry 146 No Offense 147 Two-Fisted 148 to Thumb Your Nose at Somebody 149 I Got Your 6 150 Act Your Age 151 Pig Out 152 to Make Up for Something 153 to Hell With Something or Somebody 154 Hop in 155 Cut The Comedy 156 Why The Long Face 157 Ta-Ta for Now 158 The Damage is Done 159 Turn on The Waterworks 160 Home Sweet Home Idioms and Phrases Unit 9 161 A Dead Ringer for Someone 162 Your Wish is My Command 163 Just My Luck 164 What's It to You 165 to Answer the Call of Nature 166 to Be Stuffed 167 Not to Be on Speaking Term 168 Wearing Odd Shoes / Gloves / Socks 169 Rise and Shine 170 Stand Someone Up 171 Pangs of Conscience 172 Leave It to Someone 173 Walking Papers 174 Jump Down Someone's Throat 175 to Soak Someone 176 to Have A Screw Loose 177 to Blow The Fuse 178 Hit And Miss 179 Eat Like A Horse 180 Not in The Same Wavelength Idioms and Phrases Unit 10 181 Eat Your Words 182 From A To Z 183 As White As A Sheet 184 Find Someone's Feet 184 Find Someone's Feet 186 Wind Your Neck in 187 Save Someone's Neck 188 It's Beyond Your Dignity 189 You Are Over The Hump 190 Rainy Day 191 to Have A Big Mouth 192 Not in A Good Mood 193 Dog Days 194 to Stab Somebody in The Back 195 to Get A Kick Out of Something 196 Feel Under The Weather 197 Pipe Down 198 Never Say Die 199 Get in Someone's Hair 200 Cat Got Your Tongue Who should take this course? This comprehensive Idioms and Phrases course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of English: grammar. Entry Requirements There are no academic entry requirements for this Idioms and Phrases course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his polishing masterclass. If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards. WHEN: Thursday 31st October and Friday 1st November 2024 WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Stephen M Goldsmith ABOUT STEPHEN: Stephen M Goldsmith started out at Rochester Art college, now known as University for the Creative Arts and was apprenticed at C.J Vander’s in 1971 and indentured with The Worshipful Company of Goldsmiths’. Now a Master Polisher of over 50 years’ experience, originally working for the Crown Jewellers Asprey & Garrards and well-known society jeweller Theo Fennell. Many of the pieces polished are now seen in Palaces, Museums and the rich and famous across the world. Stephen is one the most respected jewellery & silver polishers and is currently is teaching polishing across Europe and is known affectionately as “The Gold polishing Guru”. He has polished and restored many famous silverware pieces including the Americas Cup; Cricket World cup, Wimbledon Cup, Dubai Gold Cup, Premier League Cup. He has also been privileged to work in the jewel house at the Tower of London restoring The Grand Punch bowl made in 1830 and used by the Royal family on many occasions. Also known for polishing the largest pure gold coins made by the Royal Mint the largest being the James Bond 7kg pure gold coin. He is a fellow of the Institute of Professional Goldsmiths (IPG) and their official ambassador and a Master of The Dutch Guild of Goldsmiths. He shares his trade skills by teaching nationally and internationally including at Goldsmiths Centre, School of Master Jeweller’s Birmingham and VanTol & Breet Academy (Netherlands), The School of Jewellery Dublin & The Design & Craft Irish Craft Council in Kilkenny, Vannilla Ink, Aka_bespoke Manchester, Sheila Fleet in Orkney, Patrick Mavros in Zimbabwe and Mauritius. Stephen is a Freeman of The Worshipful Company of Goldsmiths’ and was granted the Freedom of the City of London in 1975. He has also had the very rare honour of winning The Goldsmith’s Company Award twice, plus many other prestigious awards and served as a council member for The Goldsmiths’ Craft and Design Council and a published authority on polishing precious metals “Polishing and Finishing for Jewellers and Silversmiths by the Crowood Press. WHAT DOES THE DAY INVOLVE? We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his polishing masterclass. If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards.You can get a glimpse of what he does on his instagramWHAT HAPPENS DURING THE MASTERCLASS?First, Stephen will talk about his career giving you an insight into the makings of a master craftsman. Then he will demonstrate just why he is known as master polisher. After this demonstration you will be guided by Stephen to try and replicate what you have been shown in the demonstration.After working through a few more exercises you will set to work on your own jewellery, receiving guidance on not just how to achieve the finish you would like for your jewellery but to reach a standard of finish you didn’t know you could.These Masterclasses are a great opportunity to learn from someone who is:a) A true master in our tradeb) Not a grump or condescending because you don’t know somethingc) Happy to chat and share his knowledge!All you need to bring is some of your own jewellery (around 6 items) at the point where it’s ready for polishing.You will have a spindle that is yours for the duration of the masterclass, mops, materials etc will be provided. It can be a messy business so make sure your clothing is workshop friendly!You will also have full access to our workshop, benches, tools and equipment if needed.This Masterclass will leave you with the knowledge and skills to take your polishing to a highly professional standard.EXPERIENCE REQUIRED: This class will benefit jewellers with some experience who are looking to learn to polish their work to a professional level. Our small classes mean we are able to provide each student with the support they require. CLASS SIZE: 6 WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. We have a microwave, kettle and fridge to store or cook your lunch choices. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Overview This comprehensive course on 200 Common English Idioms and Phrases will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This 200 Common English Idioms and Phrases comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this 200 Common English Idioms and Phrases. It is available to all students, of all academic backgrounds. Requirements Our 200 Common English Idioms and Phrases course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 202 lectures • 06:41:00 total length •Introduction: 00:02:00 •What are Idioms and Why We Must Learn Them?: 00:01:00 •More about this Course: 00:02:00 •Shoot Yourself in the Foot: 00:02:00 •My Lips are Sealed: 00:02:00 •Hit the Nail on the Head: 00:02:00 •Tighten Someone's Belt: 00:02:00 •Frog in Throat: 00:02:00 •Slip Someone's Mind: 00:02:00 •Lose Someone's Face: 00:02:00 •Come Rain or Shine: 00:02:00 •Turn Yourself in: 00:02:00 •Cost an Arm and Leg: 00:02:00 •Homie: 00:02:00 •Give Someone a Cold Shoulder: 00:02:00 •Have an Egg on Someone's Face: 00:02:00 •Get Butterfly in Someone's Stomach: 00:02:00 •Throw Someone's Money around: 00:02:00 •Play Innocent: 00:02:00 •Turn Someone's Stomach: 00:02:00 •Not Cut out for Something: 00:02:00 •Kick Someone out: 00:02:00 •To Put the Blame on Someone: 00:02:00 •Hands Off: 00:02:00 •Pass Away: 00:02:00 •Cut the Deal: 00:02:00 •For My Money: 00:02:00 •Burn Your Bridges: 00:02:00 •Come in Handy: 00:02:00 •Come at Price: 00:02:00 •In a Broad Daylight: 00:02:00 •In the Mood to do Something: 00:02:00 •In a Jiffy: 00:02:00 •In so Many Words: 00:02:00 •Put Your Mind to It: 00:02:00 •Joking Apart , Joking Aside: 00:02:00 •In Your Dreams: 00:02:00 •Green with Envy: 00:02:00 •Overstep the Line: 00:02:00 •Have a Craving for Something: 00:02:00 •Red Herring: 00:02:00 •Brush Up on Something: 00:02:00 •Clown Around: 00:02:00 •Top Banana: 00:02:00 •Work Like a Dog: 00:02:00 •Mouse Potato: 00:02:00 •Teeny-Weeny: 00:02:00 •Take Time Off: 00:02:00 •On the Eleventh Hour: 00:02:00 •How Dare You: 00:02:00 •Hush-Hush: 00:02:00 •Over Someone's Head: 00:02:00 •Not Lift a Finger: 00:02:00 •Fall Behind: 00:02:00 •Make a Fuss: 00:02:00 •That's no Excuse: 00:02:00 •Fender-Bender: 00:02:00 •Scare Someone to Death: 00:02:00 •Come Down to Earth: 00:02:00 •Nothing between the Ears: 00:02:00 •Lay an Egg: 00:02:00 •Feel Like a Million Dollars: 00:02:00 •I wasn't Born Yesterday: 00:02:00 •Peanut Money: 00:02:00 •Run Into: 00:02:00 •I'll Eat My Hat: 00:02:00 •Sing Like a Bird: 00:02:00 •Black Out: 00:02:00 •On Tip of Someone's Tongue: 00:02:00 •Time Flies: 00:02:00 •Tie the Knot: 00:02:00 •Something Sucks: 00:02:00 •Step on It: 00:02:00 •Creep by: 00:02:00 •Pull Someone's Leg: 00:02:00 •A Pain in the Neck: 00:02:00 •Out of the Blue: 00:02:00 •Off-Color Jokes: 00:02:00 •Heart in the Right Place: 00:02:00 •Hush Money: 00:02:00 •Chicken Out: 00:02:00 •Fill Someone's Shoes: 00:02:00 •Cut it Out: 00:02:00 •To be Off ( food ): 00:02:00 •Make Up ( story ): 00:02:00 •Soak Up: 00:02:00 •Make up for someone or something: 00:02:00 •Own Up: 00:02:00 •To be Taken Aback: 00:02:00 •Break Down: 00:02:00 •Hit Below the Belt: 00:02:00 •Get Carried Away: 00:02:00 •Make Ends Meet: 00:02:00 •look Down on Someone: 00:02:00 •Drop Off: 00:02:00 •All-Nighter: 00:02:00 •At the End of Your Rope: 00:02:00 •Basket Case: 00:02:00 •Cold Feet: 00:02:00 •Sell Someone Short: 00:02:00 •Go Bananas: 00:02:00 •Copycat: 00:02:00 •Jump Ship: 00:02:00 •Know-it-All: 00:02:00 •No-Brainer: 00:02:00 •To Mess Up with Someone: 00:02:00 •Knock on the Wood: 00:02:00 •If I Get my Hands on You: 00:02:00 •Come Clean: 00:02:00 •Have a Lot in Plate: 00:02:00 •It's Between to Our Ears: 00:02:00 •What a Mess: 00:02:00 •I'm All Eyes: 00:02:00 •To Have a Lot in Common: 00:02:00 •Go Dutch: 00:02:00 •Eye- Catching: 00:02:00 •Take Your Time: 00:02:00 •Tough Guy: 00:02:00 •Kick up Someone's Heels: 00:02:00 •Make a Boo-Boo!: 00:02:00 •Voracious: 00:02:00 •To Make a Fortune: 00:02:00 •To be on the Go: 00:02:00 •Cool Someone's Heels: 00:02:00 •Top Dog: 00:02:00 •Road Hog: 00:02:00 •To Put Someone on a Pedestal: 00:02:00 •Bury the Hatchet: 00:02:00 •Zip Someone's Mouth: 00:02:00 •To Ditch Someone: 00:02:00 •Henpecked Husband: 00:02:00 •Bury the Head in the Sand: 00:02:00 •Eager Beaver: 00:02:00 •Until the Cows Come Home: 00:02:00 •Worn Out: 00:02:00 •Drag Someone's Feet: 00:02:00 •Keep Someone's Words: 00:02:00 •Bookworm: 00:02:00 •To be an Old Hand: 00:02:00 •Runny Nose: 00:02:00 •That's News to Me: 00:02:00 •To Have a Heart of Gold: 00:02:00 •Get to the Point: 00:02:00 •To Get out of Bed on the Wrong Side: 00:02:00 •Barking Up the Wrong Tree: 00:02:00 •To Have Other Fish to Fry: 00:02:00 •No Offense: 00:02:00 •Two-Fisted: 00:02:00 •To Thumb Your Nose at Somebody: 00:02:00 •I Got Your 6: 00:02:00 •Act Your Age: 00:02:00 •Pig Out: 00:02:00 •To Make Up for Something: 00:02:00 •To Hell with Something or Somebody: 00:02:00 •Hop in: 00:02:00 •Cut the Comedy: 00:02:00 •Why the Long Face: 00:02:00 •Ta-ta for Now: 00:02:00 •The Damage is Done: 00:02:00 •Turn on the Waterworks: 00:02:00 •Home Sweet Home: 00:02:00 •A Dead Ringer for Someone: 00:02:00 •Your Wish is My Command: 00:02:00 •Just My Luck: 00:02:00 •What's It to You?: 00:02:00 •To Answer the Call of Nature: 00:02:00 •To be Stuffed: 00:02:00 •Not to be on Speaking Term: 00:02:00 •Wearing Odd Shoes / Gloves / Socks: 00:02:00 •Rise and Shine: 00:02:00 •Stand Someone Up: 00:02:00 •Pangs of Conscience: 00:02:00 •Leave It to Someone: 00:02:00 •Walking Papers: 00:02:00 •Jump Down Someone's Throat: 00:02:00 •To Soak Someone: 00:02:00 •To have a screw loose: 00:02:00 •To Blow the Fuse: 00:02:00 •Hit and Miss: 00:02:00 •Eat Like a Horse: 00:02:00 •Not in the Same Wave Length: 00:02:00 •Eat Your Words: 00:02:00 •From A to z: 00:02:00 •As White as a Sheet: 00:02:00 •Find Someone's Feet: 00:02:00 •Shake a Leg: 00:02:00 •Wind Your Neck in: 00:02:00 •Save Someone's Neck: 00:02:00 •It's Beyond Your Dignity: 00:02:00 •You are Over the Hump: 00:02:00 •Rainy Day: 00:02:00 •To have a Big Mouth: 00:02:00 •Not in a Good Mood: 00:02:00 •Dog Days: 00:02:00 •To Stab Somebody in the Back: 00:02:00 •To Get a Kick Out of Something: 00:02:00 •Feel Under the Weather: 00:02:00 •Pipe Down: 00:02:00 •Never Say Die: 00:02:00 •Get in Someone's Hair: 00:02:00 •Cat Got Your Tongue: 00:02:00 •Assignment - 200 Common English Idioms and Phrases: 00:00:00

Receptionist jobs near me is one of the most searched jobs in the job listing sites. In the fast-paced corporate world of London, a corporate receptionist is a beacon of professionalism and efficiency. Imagine being the first point of contact, the welcoming face that sets the tone for esteemed businesses. Corporate receptionist jobs in London offer an exciting blend of challenges and opportunities, where every interaction is a chance to make a lasting impression. From managing phone calls to orchestrating travel arrangements, the responsibilities are diverse, making this career path both dynamic and rewarding. Stepping into the shoes of a corporate receptionist means embracing a multifaceted role encompassing various modules. From mastering business telephone etiquette to efficiently managing mail services, each course module equips learners with essential skills tailored for success in this field. Whether representing your boss and company with finesse or honing impeccable communication skills, the journey of becoming a corporate receptionist in London is filled with growth and development. Corporate receptionist vacancies are not just about answering calls or scheduling meetings; they are about embodying the essence of professionalism and organisational prowess. Through this course, learners delve into the intricacies of time management, customer service, and effective planning, ensuring they are well-prepared to navigate the demands of the corporate world. Joining this course isn't just about securing a job; it's about embarking on a journey towards becoming an indispensable asset in corporate reception and administration. Learning Outcomes: Master business telephone skills for effective communication. Develop proficiency in representing both boss and company with professionalism. Acquire knowledge in managing mail services and shipping efficiently. Demonstrate expertise in organising meetings, conferences, and travel arrangements. Cultivate essential skills in time management, record-keeping, and customer service. Why buy this Corporate Receptionist course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Corporate Receptionist you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Corporate Receptionist course for? Individuals seeking corporate receptionist jobs in London. Aspiring receptionists interested in honing their skills. Professionals aiming to enhance their administrative capabilities. Graduates looking to enter the corporate world. Anyone interested in pursuing a career in customer-facing roles. Prerequisites This Corporate Receptionist was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Corporate Receptionist: £20,000 - £25,000 per annum Dental Receptionist Jobs: £21,000 - £27,000 per annum Hotel Receptionist: £18,000 - £23,000 per annum Vet Receptionist Jobs: £19,000 - £24,000 per annum Course Curriculum Module 01: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Organising Meeting and Conferences 00:19:00 Module 07: Time Management Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Business Writing Skills 00:25:00 Module 10: Communication Skills Communication Skills 00:19:00 Module 11: Customer Service Customer Service 00:22:00 Module 12: Effective Planning and Scheduling Effective Planning and Scheduling 00:39:00 Module 13: Invoicing/Petty Cash Invoicing/Petty Cash 00:20:00

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

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Description: In the current day and age, you must stand out and intrigue recruitment managers, such that your enhanced skills inspires them to show curiosity in your personality. What better way to improve your skill set and put yourself in the shoes of an HR manager than with this CPD certified HR and Payroll Management course. This simple and easy course is divided into two sections each focusing on human resources management and payroll management respectively. First, you learn about human resources management as you explore its development in the modern day. Following that, you will read about subjects such as recruitment, interview, retention, health & safety, disciplining employees and terminating them. In the next section, payroll management is discussed by learning basic terminologies, accounting methods, understanding balance sheets, other financial statements and so much more. This is a great tool if used correctly as you can easily gain more knowledge about the recruitment process and utilize it to your advantage. So, take this course now for the double feature of improving your payroll management skills as well. Who is the course for? People who want to work in human resources People looking to be successful in interviews by learning how interviewers think Professionals wanting to improve their skills in Payroll management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: HR and Payroll Management is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Payroll Administer HR Manager Recruitment Consultant Office Manger Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Advanced Diploma in Human Resource Management 00:00:00 Bookkeeping & Payroll Basics Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Managing Payroll What Is Payroll? 00:30:00 Principles Of Payroll Systems 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 00:30:00 When Workers Leave Employment 01:00:00 Hiring Employees 00:30:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 00:30:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Recommended Reading Recommended Reading: HR and Payroll Management 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- HR and Payroll Management 00:30:00 Final Exam Final Exam- HR and Payroll Management 00:30:00