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Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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About this Training Energy insurance is a type of insurance designed to protect businesses that work in the energy industry. This type of insurance covers a wide range of risks that are unique to the energy industry, such as damage to oil rigs, power plants, pipelines, or other energy infrastructure, as well as accidents, explosions, fires, and environmental damage. Energy insurance can also provide coverage for business interruption caused by unforeseen events that can disrupt energy production or supply, such as natural disasters, equipment breakdown, and cyber-attacks. It may also include coverage for liability and loss of income resulting from lawsuits and legal claims. Training Objectives Upon completion of this course, participants will be able to: Understand the risk sharing between oil companies and contractors Know how this is dealt within the insurance products available Understand insurer's perception of risk Create awareness of how market insurance products meet industry needs Be familiar with insurer's pricing methodologies Better understanding of the broker interface Understand technical evaluation of the coverage wordings Putting technical knowledge into practice with claims workshop Target Audience The course is intended for individuals who work in the energy industry, particularly those who are involved in managing risk or making decisions related to insurance coverage. The following personnel will benefit from the knowledge shared in this course: Insurers Brokers Adjusters Lawyers Risk Managers Treasury Contracts Legals Contract Adjustor Project Managers Course Level Basic or Foundation Trainer Your expert course leader has worked in the insurance sector for 59 years. He has worked as a broker for reputable firms, such as Marsh, where he served as the managing director of Energy Construction. He has also participated in peer review for different Lloyds Syndicates. He also served as a broker for Sedgwick, AAA, and Miller in the offshore energy sector. He has helped businesses including Shell, BP, Chevron, ConocoPhillips, Petrofina, Woodside, ENI, and Brunei Shell for their policy reviews during his career. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Project Management Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. In today’s challenging economic environment, project managers, senior management, and professional needs to understand the fundamental supportive and strategic role that project management plays in business. If companies are to pursue their plans for stability and growth they need to cease seeing project management as a functional activity and place it at the core of their business processes. At the same time, project managers and planners share the responsibility to engage better on a business basis with senior executives. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Project Management Programme right for me? Some project managers train specifically for a professional role in project management right from the start, whilst others progress through their organization in different roles, and at some point identify project management as a role they would like to take on. Sometimes it is a role that you fall into by accident or one that is thrust upon you; so practical experience is often gained before becoming certified. If you are contemplating a career change then there are several things you should consider. Firstly, you must consider if you think you have the right sort of personality to become a project manager, for instance: Are you comfortable taking the lead role in a high-pressure situation? Have you got the ability to effectively manage resources on a large scale? Can you think on your feet and quickly react to change? Do you have good problem-solving skills? Do you have experience with finance to manage large budgets? Can you be honest, and say ‘No’ to staff and management when required? Can you be decisive when required, and accept responsibility for your decisions? If you answered yes to most of these questions then a career in project management is definitely worth considering. As long as you’re proficient in most of the above, you can learn the remaining aspects through good additional training. Why SEMP Project Management?  This non-credit-bearing course is designed to provide benefits to the managers and directors of a project and to an Organization, through the controllable use of resources and the ability to manage business and project risk more effectively. It embodies established and proven best practices in project management. It is widely recognized and understood, providing a common language for all participants in a project. It encourages formal recognition of responsibilities within a project and focuses on what a project is to deliver, why, when, and for whom.   Who should enrol in this online Certificate Program? Whether you are in construction management; project execution; or project, program or portfolio management, this could be an ideal program for you if you are looking for career development opportunities to enhance your knowledge and skillsets in managing large, complex projects. Also, here of some of the people that can register for the online Programme. project manager assistant project manager project management associate project coordinator project planner project change management analyst Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa Requirements for this Course as it's an Online Course.

PMI's Authorized PMP Prep Course If you are taking this course, you probably have some professional exposure to the duties of a project manager, or you may be considering embarking on a career in professional project management. Your ability as a project manager to demonstrate best practices in project management-both on the job and through professional certification-is becoming the standard to compete in today's fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage projects. Project managers who have proven skills and experience can find exciting, high-visibility opportunities in a wide range of fields. This course is specifically designed to provide you with the proven, practical body of project management knowledge and skills that you need to demonstrate project management mastery on the job. Additionally, this course can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession. What You Will Learn In this course, you will build and manage a team to plan, execute, and complete a project that is aligned to the business environment. Lesson 1: Creating a High-Performing Team Topic A: Build a Team Topic B: Define Team Ground Rules Topic C: Negotiate Project Agreements Topic D: Empower Team Members and Stakeholders Topic E: Train Team Members and Stakeholders Topic F: Engage and Support Virtual Teams Topic G: Build Shared Understanding about a Project Lesson 2: Starting the Project Topic A: Determine Appropriate Project Methodology / Methods and Practices Topic B: Plan and Manage Scope Topic C: Plan and Manage Budget and Resources Topic D: Plan and Manage Schedule Topic E: Plan and Manage Quality of Products and Deliverables Topic F: Integrate Project Planning Activities Topic G: Plan and Manage Procurement Topic H: Establish Project Governance Structure Topic I: Plan and Manage Project / Phase Closure Lesson 3: Doing the Work Topic A: Assess and Manage Risks Topic B: Execute Project to Deliver Business Value Topic C: Manage Communications Topic D: Engage Stakeholders Topic E: Create Project Artifacts Topic F: Manage Project Changes Topic G: Manage Project Issues Topic H: Ensure Knowledge Transfer for Project Continuity Lesson 4: Keeping the Team on Track Topic A: Lead a Team Topic B: Support Team Performance Topic C: Address and Remove Impediments, Obstacles, and Blockers Topic D: Manage Conflict Topic E: Collaborate with Stakeholders Topic F: Mentor Relevant Stakeholders Topic G: Apply Emotional Intelligence to Promote Team Performance Lesson 5: Keeping the Business in Mind Topic A: Manage Compliance Requirements Topic B: Evaluate and Deliver Project Benefits and Value Topic C: Evaluate and Address Internal and External Business Environment Changes Topic D: Support Organizational Change Topic E: Employ Continuous Process Improvement

PMI's Authorized PMP Prep Course: Virtual In-House Training If you are taking this course, you probably have some professional exposure to the duties of a project manager, or you may be considering embarking on a career in professional project management. Your ability as a project manager to demonstrate best practices in project management-both on the job and through professional certification-is becoming the standard to compete in today's fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage projects. Project managers who have proven skills and experience can find exciting, high-visibility opportunities in a wide range of fields. This course is specifically designed to provide you with the proven, practical body of project management knowledge and skills that you need to demonstrate project management mastery on the job. Additionally, this course can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession.

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The Agile Project Manager (On-Demand) Change isn't coming, it's already here. The project environment is becoming more volatile, uncertain, complex, and ambiguous. Project management and project managers must transform and evolve in order to keep up with these changes. Agile has been a disruptor in the field of project management, having over 20 years of successes and benefits to organizations that have adopted their frameworks. The Agile frameworks have proven themselves to be more adept in dealing with this uncertainty. But Agile isn't just about following a different way of working. What do you need to learn, do, and become in order to continue in the current and future environment? It is a powerful combination of knowledge, competencies, and mindset. In an increasingly complicated project environment, this course provides participants with the knowledge needed to not only survive but thrive. What you will Learn At the end of this program, you will be able to: Evaluate the changing project environment and the needed knowledge, skills, and behaviors Demonstrate innovative project manager competencies of leading change, servant leadership, and focus on value Utilize Lean and Agile principles to maximize value and improve project performance Construct a hybrid Agile model that is unique to your project Assess your role in Business Agility as an Agile Project Manager Getting Started Introductions Workshop orientation Expectations Foundations Recap: What is Agile? A changed project environment The future project manager Agile Project Management Competencies Focusing on value Championing change Servant leadership Coaching / mentorship Facilitation Lean and Agile Principles Optimizing flow Making things small Continuous planning Just-In-Time requirements Visualizing work Hybrid Agile Considerations Considering a Hybrid Approach Examining Strengths and Weaknesses of Each Approach Selecting Waterfall / Agile Roles, Practices, and Techniques Reviewing Three Hybrid Scenarios Constructing the Hybrid Project Implementing Agile Pitfalls and Concerns Agile in the Organization Business Agility Summary and Next Steps