12046 Courses

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Customer Service This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.After the successful completion of the course, you will be able to learn about the following; Understand the importance of having a customer service policy in a hospitality setting Understand how to promote a customer-focused culture with a high level of service delivery Understand how to identify customer needs and evaluate their level of satisfaction Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Customer Service Representative Customer Service Manager Marketing Manager Marketing and Sales Team Public Relations Manager Company Secretary Corporate Leader Team leader

Supervision is an essential component of professional development in the field of clinical hypnotherapy. It provides a structured space where therapists can reflect on their clinical practice, receive constructive feedback, and explore new strategies to enhance their therapeutic skills. Our supervision sessions are tailored to meet the unique needs of clinical hypnotherapists, ensuring that you receive relevant guidance and support.

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Commercial Trust Law The course explores the principles and nature of Equity as a separate and fundamental source of common law. The course introduces critical historical events that contributed to the birth of this legal system. The course presents an in-depth analysis of Trust and Trust mechanisms, elaborates on different types of Trusts, and presents the nature of respective rights and obligations of the parties in a trust. In addition, the course explores the rationale behind the commercialisation of Trust and explains the impact of using Trusts as commercial vehicles. The course introduces some practical examples of the relationship between Trust and contract and explains the difference between Trust and other contracts. The course also elaborates on different types of commercial Trusts and presents the rules framing Trusts under different jurisdictions. Course Details After the successful completion of this lecture, you will be able to learn about the following; Understand the Principles and nature of Equity. Understand the history, concept, and rationale of a Trust. Determine different types of Trusts. Analyse the nature of respective rights and obligations of the parties in a trust. Analyse the rationale behind the commercialisation of Trust. Determine the impact of the commercialisation of Trust. Understand the relation between Trust and contract. Understand the difference between Trust and other contracts. Elaborate on different types of commercial Trusts. Understand rules framing Trust under different jurisdictions. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. Legal advisors. Law practitioners. Contract specialists. Legal officers. Contract managers. Business developers. Trade advisors. Trade compliance officers. Law lecturers. Business lecturers. Legal and business researchers.

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Food and Beverages Operations The course provides extensive concepts, principles and skills to effectively manage the food and beverages operations of a commercial restaurant or hotel. The learner will be able to understand the operations, roles involved and standard procedures for a memorable meal experience for the customer. After the successful completion of the course, you will be able to understand the following; Nature and underlying dynamics of the food and beverages sector Understand different roles and responsibilities within the food and beverages sector Effective meal preparation and serving techniques Restaurant menu design and management Beverages, types, legal aspects of beverages served in the hospitality sector The UK legal framework for beverages provision Internal operations of restaurant, kitchen including the purchasing function Restaurant inventory Mangement and stock control Techniques to reduce the cost of food offered in a restaurant Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. CEO, Director, Manager, Supervisor Hospitality Manager Operations Director/Manager Food and Safety Manager Restaurant Manager Executive Chef Food Inspector

QA Level 2 Award In The Principles Of Infection Prevention And Control (RQF) Half day course This course will develop Learner’s understanding of their role and responsibilities in helping to prevent the spread of infection It will also update and provide professional development (CPD) of Learners’ knowledge and skills working in a health and care setting Benefits of this course: Healthcare-associated infections can develop either as a direct result of healthcare intervention (such as medical or surgical treatment) or from being in contact with a healthcare setting They can affect people of all ages, and make existing or underlying conditions worse, delay recovery and adversely affect a person's quality of life An average of 300,000 patients in the UK acquire a healthcare-associated infection as a result of their care on a yearly basis An estimated 9,000 people died due to MRSA in 2007 Now that the coronavirus has come into our lives, everyone is aware of the need for infection prevention and control, not only for in health and social care settings This course will also give a good grounding for businesses starting back up now that the lockdown is being slowly released This Principles Of Infection Prevention And Control course helps gain a good understanding in how to help all those coming into contact with your business, keeping them safe from coronavirus infection Course Contents: The importance of infection prevention and control The roles and responsibilities in infection prevention and control How to minimise the risk of infection The responsibilities of using PPE (Personal Protective Equipment) The importance of good personal hygiene The correct procedure for hand washing Accredited, Ofqual regulated qualification: This QA Level 2 Award in the Principles of Infection Prevention and Control (RQF) Training Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Principles of Infection Prevention and Control Certificate fulfils CQC's requirements and is a very good way to make sure you and your employees are trained appropriately.The Ofqual Register number for this course is 603/0047/4

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Hospitality and Hotel Housekeeping The course aims to offer an in-depth understanding of the planning for and managing the housekeeping department including quality assurance, legal compliance, health and safety and sustainability issues in any hotel. The course equips the learner with standards, established procedures and best practices to effectively delivery cleanliness and comfort services to the hotel guests.After the successful completion of the course, you will be able to learn about, The Roles and Responsibilities within the Housekeeping Department Meeting Customers’ needs within the Housekeeping Department Achieving and Maintaining Quality Standards within the Housekeeping Department The Planning and Purchasing within The Housekeeping Department Cleaning Techniques in Hospitality Linen and Laundry Services Legal Requirements within Housekeeping Health and Safety Issues within Housekeeping Housekeeping and The Environment Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. CEO, Director, Manager, Supervisor Event Manager Hotel Safety Manager Housekeeping Manager Housekeeping Safety Manager Hotel Manager Guest Relations Manager Head Housekeeper Porter House Attendant Public Area attendant Hospitality Sector Roles

ESI’s Collaborative Selling micro-credential explores the importance of the Customer to improved and faster sales performance. This self-directed course helps the learner to understand how, by re-framing how they view the world from a different perspective, they can improve sales and reduce their sales cycle.

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Strategic Leadership The Advanced Professional Certificate in Strategic Leadership aims to chalk out the role played by the senior leadership in shaping the future of an organization so that learner can be trained as a successful leader of the future. The course outlines strategies to be implemented to develop leadership that envision the company strategic direction by understanding the dynamics of team building, the concept of bringing people together to work on shared goals and successfully achieve team results. The learner will learn the strategic visionary direction and its roots in exceptional leadership qualities that create organizational culture and values for an inclusive environment of motivation, achievement and success. Learning Outcomes After the successful completion of the certificate, the student will be able to learn: What truly is the meaning and importance of leadership How to evaluate the role of leaders in strategic direction Ten theories of leadership Leadership stages and the strategies implemented in each stage The relationships between leaders of workgroups, and leaders of the organization. The influence of leadership on groups and teams. Evaluate the characteristics of an effective workgroup and team. Role of leadership in the strategic management process The relevance of internal and external environment Importance of a vision and mission statement Relationship between corporate objectives and strategies Importance of strategy evaluation 5-step process to crisis risk assessment 3 phases of the change process Major reasons for resisting change People and task-oriented techniques for overcoming resistance to change Explore the exercise of leadership power and influence. Review the importance of ethics, values and corporate social responsibilities to an organization's value. Ethical framework for leadership guidance Evaluate leadership and sustainability concepts and trends. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Corporate Leader Team Leader Social Leader Business Leaders Leadership Academic HR Manager Change Leader, Change Agent Project Manager Key Human Resources Roles

An ESI Micro-Credential ESI’s Business Acumen micro-credential introduces the learner to the core principles and skills that underpin selling today. This 12-week self-directed course enables participants to identify what is required in order to achieve improved results as well as recognise the factors that will impact sales performance.  Get Certified. Get Promoted. Earn More. During the course, you will learn: What it means to be a sales professional. What is required in order to achieve improved results. To recognise the factors that will impact performance. How to translate information into credible market intelligence. How to collaborate to achieve better results. The fundamentals of what it means to be a high-performing sales professional. An understanding of business and how this drives higher performance. Awareness of personal credibility, why it matters and how to collaborate with others to achieve better results. Certification ESI’s Stackable Micro-Credentials Your personalised Continuous Professional Development solution Navigate your own journey through ESI at a time and pace that suits you.  Develop your skills and advance your career with milestone-based learning. Each micro-credential achievement builds to a more senior certification – ultimately leading to ESI’s flagship Professional Diploma. Your Career. Your Development. Your Way.

ESI’s High-Performance micro-credential explores the individual salesperson and enables them to develop the mindset and attitude to succeed – all the time. This course guides learners through an examination of their professional selves, their behaviours and how to constantly learn & improve. All leading to higher personal and business performance.