2677 Courses

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Customer Service Essentials 1 Day Training in Elgin

Customer Service Essentials 1 Day Training in Cardiff

Customer Service Essentials 1 Day Training in St Andrews

Customer Service Essentials 1 Day Training in Carlisle

Customer Service Essentials 1 Day Training in St Asaph

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB. Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job. OBJECTIVES Participants will be able to: Build a consistent framework and process to ensure an unbiased candidate experience; Choose job specifications and determine how success will be measured (skills); Identify characteristics and qualities that will support the required skills; Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job; Review legal and appropriate interviewing etiquette/guidelines, including social media research; Screen candidates, using resumes and phone interviews; and Conduct successful role-play Behavioral Interviews in class. CLASSES WILL INCLUDE: Workbooks for future reference and study. Workshop / role play with actual interview scenarios to assist in internalizing data. Time for individual questions and concerns to aid in personalizing tactics. Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others. Ildiko OraveczNew Mexico International Society for Performance Improvement

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

The Hospitality & Restaurant Management (HRM) course is designed for individuals seeking a solid understanding of the key principles that shape the hospitality and restaurant industry. Whether you are looking to manage a restaurant or handle the operations of a hospitality business, this course equips you with the knowledge to make informed decisions and develop strategies that drive business success. We cover essential topics such as customer service excellence, operational management, and financial strategies within the hospitality sector. Throughout this course, you will learn how to tackle the challenges faced by managers in a fast-paced, customer-focused environment. The course content has been carefully crafted to help you gain a clear understanding of both the theoretical and practical aspects of hospitality and restaurant management, without the need for any physical attendance. Gain insights on how to lead teams, manage finances, optimise resources, and build a thriving environment for your staff and customers. This course is ideal for anyone looking to elevate their career in the hospitality sector, as well as business owners keen to streamline their operations. Key Features: CPD Accredited Hospitality & Restaurant Management Course. Instant e-certificate and hard copy dispatch by next working day Fully online, interactive Hospitality & Restaurant Management course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of this Hospitality & Restaurant Management (HRM) Course: Module 01: An Overview of Hotel Industry Module 02: The Process of Development and Training in Hospitality Industry Module 03: Management of Front Office Operations Module 04: Management of Housekeeping, Engineering and Security Operations Module 05: Management of Service Quality in Hospitality Industry Module 06: Customer Satisfaction Module 07: An Overview of the Restaurant Industry Module 08: Restaurant Layout Management and Legal Requirements Module 09: Menu Planning Module 10: Drinks Management Module 11: Purchasing, Receiving, Inventory, and Storage Module 12: Finding, Recruiting, and Training Employees Module 13: Running a Safe and Clean Restaurant Module 14: Customer Relations and Marketing Policy Learning Outcomes: Analyze the hotel & Restaurant Management industry, understanding its structure and dynamics. Demonstrate proficiency in front office operations and customer service. Execute effective housekeeping, engineering, and security management strategies. Implement quality management practices to enhance service standards. Develop expertise in restaurant layout, menu planning, and customer relations. Master the skills of purchasing, inventory, and employee recruitment in restaurants. Accreditation All of our courses are fully accredited, including this Hospitality & Restaurant Management (HRM) Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective inRestaurant Management. Certification Once you've successfully completed your Hospitality & Restaurant Management (HRM) Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Hospitality & Restaurant Management (HRM) Course certification has no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Hospitality & Restaurant Management (HRM) courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hospitality & Restaurant Management (HRM) Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Hospitality & Restaurant Management (HRM) course is ideal for: Individuals aspiring to excel in hotel and restaurant management roles. Professionals seeking in-depth knowledge of hospitality and restaurant operations. Entrepreneurs planning to establish or manage their own restaurants. Career changers aiming to enter the dynamic hospitality and restaurant industry. Requirements Learners do not require any prior qualifications to enrol on this Hospitality & Restaurant Management (HRM) Course. You just need to have an interest in Hospitality & Restaurant Management . Career path After completing this Hospitality & Restaurant Management (HRM) Course you will have a variety of careers to choose from. The following job sectors of Hospitality & Restaurant Management (HRM) Course are Hotel Manager - £30K to 60K/year Restaurant Manager - £25K to 45K/year Front Office Manager - £25K to 40K/year Housekeeping Manager - £23K to 35K/year Food and Beverage Manager - £28K to 50K/year Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Introducing the Ultimate Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Diploma Online Course Bundle! Are you passionate about the hospitality industry and dream of a successful career in catering? Look no further! Our comprehensive Hospitality & Catering: Food hygiene Course Bundle is here to equip you with the essential knowledge and skills needed to excel in this exciting field. Whether you are a beginner or an experienced professional, this Hospitality & Catering: Food hygiene Course bundle offers a wide range of topics designed to enhance your expertise and give you a competitive edge. With this Hospitality & Catering: Food hygiene Course bundle, you will gain access to a treasure trove of valuable resources, insider tips, and techniques, all from the comfort of your own home. Throughout the Hospitality & Catering: Food hygiene Course bundle discover the fundamentals of the hospitality industry and understand its various sectors, from hotels and resorts to restaurants and event planning. With this Hospitality & Catering: Food hygiene Course learn about customer service excellence and how to create unforgettable guest experiences. This comprehensive Hospitality & Catering: Food hygiene Course will dive into the world of culinary arts and explore different cooking techniques, food preparation methods, and presentation styles. By enrolling in our Food hygiene: Professional Chef, Hospitality & Catering Management Diploma Level 5 & 3 Diploma Level 5 & 3 Online Course Bundle, you will benefit from: Expert-led instruction: Our Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 : Hospitality, Catering Management bundle courses are developed and delivered by industry professionals with years of experience in the field. Flexible learning: Access the Hospitality & Catering: Food hygiene bundle courses anytime, anywhere, and at your own pace, fitting your studies into your busy schedule. Engaging content: Enjoy interactive lessons, exercises, and quizzes of this Hospitality & Catering: Food hygiene Course bundle that reinforce your understanding and ensure maximum knowledge retention. Take the first step towards a successful career in the thriving hospitality and catering industry. Invest in yourself with our Hospitality & Catering: Food hygiene Course Bundle today. Don't miss this opportunity to unlock your potential and make a lasting impact in the world of hospitality. Enroll in our Hospitality & Catering: Food hygiene Course bundle now and let your culinary and management skills shine! Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Bundle Additional Courses Course 01: Level 5 Chef Training Course 02: Level 2 Certificate in Hospitality Management Course 03: Level 3 Supervising Food Safety in Catering Course 04: Level 2 Food Hygiene and Safety For Catering Course 05: Food Allergen Awareness Training Course 06: Level 7 Diploma in Event Management Course 07: Level 3 HACCP Training Course [ Note: Free PDF certificate as soon as completing Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Course] Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 This Chef: Food hygiene Course consists of 15 modules. Course Curriculum of Professional Chef, Food hygiene, Hospitality Catering Management: Hospitality & Catering Course Module 01: Introduction to Culinary Arts Module 02: Knife Skills and Basic Techniques Module 03: Stocks, Sauces, and Soups Module 04: Culinary Foundations: Vegetables and Fruits Module 05: Culinary Foundations: Meat, Poultry, and Seafood Module 06: Culinary Foundations: Grains, Legumes, and Pasta Module 07: Culinary Techniques: Sautéing, Roasting, and Grilling Module 08: Culinary Techniques: Braising, Stewing, and Steaming Module 09: Baking and Pastry Fundamentals Module 10: International Cuisine Module 11: Menu Planning and Recipe Development Module 12: Food Safety and Sanitation Module 13: Operations Management Module 14: Plating and Presentation Techniques Module 15: Culinary Entrepreneurship and Career Development Assessment Method of Professional Chef, Food hygiene, Hospitality Catering Management Course After completing Professional Chef, Food hygiene, Hospitality Catering Management Diploma Bundle Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Professional Chef, Food hygiene, Hospitality Catering Management Course After completing the Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level Bundle Course, you can instantly download your certificate for FREE. Who is this course for? Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 This Professional Chef, Food hygiene, Hospitality Catering Management Course is open to everyone. Requirements Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Online To enrol in this Professional Chef, Food hygiene, Hospitality Catering Management Course, student's Needs: Good Command over English language is mandatory to enrol in our Chef & Food hygiene: Chef & Food hygiene Course. Be energetic and self-motivated to complete our Chef & Food hygiene: Chef & Food hygiene Course. Basic computer Skill is required to complete our Chef & Food hygiene: Chef & Food hygiene Course. If you want to enrol in our Chef & Food hygiene: Chef & Food hygiene Course, you must be at least 15 years old. Career path Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Online Diploma Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Course offers a unique opportunity to gain valuable skills and advance your career: Chef Sous Chef Line Cook Pastry Chef Catering Manager