2678 Courses

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Airport Customer Service and Operations Course Overview This course provides a comprehensive introduction to airport customer service and operational functions essential for smooth airport management. Learners will explore key areas such as passenger service, airport facilities, security protocols, emergency procedures, and weather-related operations. Designed to enhance understanding of both customer-facing roles and behind-the-scenes airport activities, the course equips participants with the knowledge to contribute effectively in a dynamic aviation environment. Upon completion, learners will be confident in identifying airport components, handling security operations, managing emergency situations, and appreciating sustainability initiatives, preparing them for diverse roles within the airport industry. Course Description Delving deeper into the multifaceted operations of airports, this course covers vital topics from the fundamentals of customer service to the complexities of airport infrastructure and security management. Learners will gain insight into the coordination required for effective security operations and the protocols followed during aircraft and airport emergencies. The course also addresses the impact of weather control and the growing importance of sustainable practices in airport operations. Through a structured and detailed learning experience, participants will develop the skills to support operational efficiency and deliver exceptional service within the fast-paced aviation sector, enhancing both personal competence and career potential. Airport Customer Service and Operations Curriculum Module 01: Airport Customer Service Module 02: Airport Components Module 03: Security Operations Module 04: Airport and Aircraft Emergency Situations Module 05: Weather Control Operations Module 06: Sustainable Airport Operation (See full curriculum) Who Is This Course For? Individuals seeking to build a career in airport customer service and operations. Professionals aiming to enhance their knowledge of airport management and security. Beginners with an interest in aviation and airport industry roles. Those planning to work in airport administration, passenger assistance, or related sectors. Career Path Airport Customer Service Agent Airport Operations Coordinator Security Officer in Aviation Emergency Response Officer Weather Operations Specialist Sustainability Coordinator in Airport Management

Para quién es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional Requisito de entrada: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. Evaluación: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. Proceso de dar un título: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24. Por qué elegirnos? Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; Videos tutoriales / materiales de los principales expertos de la industria; Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; Sistemas de examen eficientes para la evaluación y el resultado instantáneo; La calificación acreditada reconocida internacionalmente y en el Reino Unido; Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; El beneficio de solicitar la tarjeta de descuento extra de NUS; Asistencia 24/7 por correo electrónico. Trayectoria profesional: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Atencion al Cliente Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: Quiénes Somos y Qué Hacemos 00:30:00 Módulo Tres: Estableciendo tu Actitud 00:30:00 Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes 00:30:00 Módulo Cinco: Generando Negocios Reiterados 00:30:00 Módulo Seis: Atención al Cliente en Persona 00:20:00 Módulo Siete: Dar Atención al Cliente Por Teléfono 00:30:00 Módulo Ocho: Proveer Atención al Cliente de forma Electrónica 00:20:00 Módulo Nueve: Recuperando Clientes Difíciles 00:20:00 Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones 00:20:00 Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión 00:10:00 Módulo Doce: Cierre 00:05:00 Entrenamiento Para Call Center Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: Conceptos Básicos (I) 00:15:00 Módulo Tres: Conceptos Básicos (II) 00:15:00 Módulo Cuatro: Etiqueta Telefónica 00:15:00 Módulo Cinco: Herramientas 00:15:00 Módulo Seis: Hablando como una Estrella 00:15:00 Módulo Siete: Tipos de Preguntas 00:15:00 Módulo Ocho: Estableciendo Puntos de Referencia 00:15:00 Módulo Nueve: Estableciendo Metas 00:30:00 Módulo Diez: Pasos Clave 00:15:00 Módulo Once: Cerrando 00:15:00 Módulo Doce: Cierre 00:05:00 Evaluación Presente su tarea 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Turn that pocket-change into a large stack of cash Are you tired of not being able to market your products the right way? Facing problems to set yourself apart from competitors? Then this course is definitely for you. Niche market is defined as a seller's ability to promote and sell a product or services to consumers. Through this course you will definitely learn to do all of this, and much more. Learn to manipulate the market requirement to suit your needs. You will get an elaborate explanation on Micro Niche and Niche Marketing. Explore how to use keywords and back links in order to build quality Micro Niche Websites and market your products. Another fact that remains is you are not the only person in the market who seeks out opportunities. And that is why you must separate your brand from the rest, which you can learn in the later part of this course. Also see how to use social media and videos to spread your brand all over. After all of these facts, I know you would definitely want to take this course, so get a move on now. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Niche Marketing and Branding Introduction 00:30:00 What is Niche Market? 00:30:00 Benefits of Micro Niche and Niche Marketing 00:30:00 Difference Between Niche Marketing And Mass Marketing 00:30:00 Micro Niche Marketing 00:30:00 How to build Quality Micro Niche Websites to Earn More 00:30:00 Using Keywords 00:03:00 Using Backlinks 00:15:00 How can you Make Money out of Micro Niche Websites? 01:00:00 How Can you Promote Your Brand Through Micro Niche Marketing 01:00:00 Types of Micro Niche Software 00:30:00 Micro Niche Finder 00:30:00 Benefits of Using Micro Niche Finder 00:30:00 Why is it a Bad Idea to target a Single Keyword 00:30:00 Conclusion 00:15:00 Branding Niche What Is Branding 00:30:00 Research Your Topic Thoroughly 00:30:00 Let People Know Who You Are: Distinguish Yourself 01:00:00 Represent Yourself 00:30:00 Networking With Social Media 01:00:00 Use Videos 00:30:00 Offer Training Courses 00:30:00 Provide Quality Material And Customer Service 00:30:00 Live And Breathe Your Brand 00:30:00 How Not Branding Can Spell Disaster 00:15:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Diploma in Niche Marketing and Branding 00:20:00 Final Exam Final Exam - Diploma in Niche Marketing and Branding 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Real estate investing can be a great source of passive income and real estate investors often enjoy a very lucrative career. Are you someone who wants to enter the real estate market but needs the guidance to get your foot on the ladder? Do you want to invest in real estate, but don't know where to start? If so, this Advanced Diploma in Real Estate is perfect for you. A career in the real estate industry can be both rewarding and challenging, so it's essential to understand the fundamentals of property investing before you get started. In this real estate investing course, you will learn the real estate basics and how to become profitable in this industry. You will learn how to find hot properties and understand the benefits of leasing rather than selling. You will also learn what buyers look for in a property and the process involved in selling, buying and renting.  Throughout this course, you will explore fundamental aspects of real estate, from home loans to investment structures and planning. Different types of real estate, such as commercial real estate will also be covered in this course. Lastly, this course will give you valuable sales skills to help convince clients that what you are selling is worth the investment. Who is the course for? Real estate professionals, businessmen, and entrepreneurs who want to increase their sales People who have an interest in real estate investments. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Real Estate is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneurs Real Estate Agents Real Estate Investors Real Estate Sales Consultant and Specialists. [/vc_column_text][/vc_column][/vc_row] Real Estate What Is Real Estate Investing? 00:30:00 Basic Rental Properties 00:30:00 Why invest in property? 00:30:00 Investment After Brexit 00:15:00 Recent Housing Market Developments 00:15:00 Managing Client Expectation 00:15:00 Best Practices of Customer Service 00:15:00 Customer Life Cycle 00:15:00 Tenant Retention 00:30:00 Real Estate Marketing 00:30:00 Legal System & Real Estate UK An Introduction to the UK legal system 00:15:00 Different Types of Investment Structures 00:15:00 Commercial Leases 00:15:00 Title & Registration 00:15:00 Finance in Real Estate 00:15:00 Investment Purchase Procedure 00:15:00 Acquisition Costs 00:15:00 Land Usage 00:15:00 Planning & Environment 00:15:00 Investment Structure & Key Legislations 00:15:00 Property Development What is Property Development? 00:15:00 The Players in the Property Market 00:30:00 The Risks of Property Development 00:15:00 The Stages of a Property Development 00:30:00 Site Identification and Acquisition 00:15:00 Property Management 00:30:00 Real Estate USA Selecting The Best Properties 00:30:00 Leasing Instead Of Selling 00:30:00 Buyers Interest 00:15:00 Be Zone Conscious 01:00:00 Home Loans 00:15:00 Knowing When You're Ready To Buy 00:15:00 Is Your Lake Home For Sale? 01:00:00 Living The Waterfront Lifestyle Every Day 00:15:00 How To Locate Waterfront Property Rentals 00:15:00 Real Estate Front 00:15:00 How To Maintain Waterfront Property 00:30:00 All About Real Estate Clients 00:15:00 Real Estate Evaluation 00:15:00 Are You Ready To Buy Your First Property? 00:30:00 Finding The Actual Real Estate For Sale 01:00:00 Home Shopping: The Smart Way 00:30:00 How Much Land Do You Need? 00:15:00 Real Estate Investments 01:00:00 Manufacturing Real Estate Numbers 00:15:00 Waterfront Real Estate 00:15:00 Purchasing A Home Beside A Lake 00:15:00 Additional Supporting Material Fundamentals of Real Estate Development 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Real Estate 00:20:00 Final Exam Final Exam- Advanced Diploma in Real Estate 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Our Level 2 Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Business Management Course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose Level 2 Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Course. ***Level 2 Business Management Bundle Course Course 01: Level 7 Diploma in Facilities Management Course Course 02: Level 5 Negotiation Skills Course Course 03: Level 4 Copywriting Course 04: Level 3 Business Administration Course 05: Minute Taking Course Course 06: Anger Management Course 07: Communication Skills Course ***Other Benefits of this Bundle Course Free 8 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Business Management Course] ***Level 2 Business Management Course*** Detailed course curriculum of Level 2 Business Management Course Module 01: An Overview of Business Management Understanding Business Management Understanding the Basics of Business Management Understanding the Features of Management Understanding the Aspects of Management Understanding Different Levels of Management Understanding the Functions of Management Understanding the General Principles of Management Module 02: Fundamental Concepts of Human Resource Management Understanding Human Resource Management Identify the Key Factors influencing Human Resources Understanding the Process of Recruiting and Interviewing Understanding the Process of Orientation and Onboarding How to Follow up with New Employees Maintaining Workplace Health and Safety Understanding Workplace Bullying, Harassment and Violence The Process of Disciplining Employees The Process of Dismissal Module 03: Fundamental Concepts of Customers Relationship Management Understanding Who are the Customers The Ways of Establishing Your Attitude The Ways of Identifying and Addressing Customer Needs Understanding In-person Customer Services The Ways of Giving Customer Services Over the Phone The Ways of Providing Electronic Customer Services Module 04: Fundamental Concepts of Performance Management Understanding Performance Management and How it Works Describe the Three-phase Process The Ways of Goal setting The Ways of Establishing a Performance Goal Describe 360-degree Feedbacks vs Traditional Performance Review What is Competency Assessment? Understanding Kolb's Learning Cycle The Ways of Creating a Performance Plan Module 05: Fundamental Concepts of Risk Management The Process of Identifying Hazards and Risks Understanding Everyone's Responsibility Understanding the General Office Safety and Reporting Understanding Business Impact Analysis Understanding Disaster Recovery Plan Describe the Summary of Risk Assessment ---------------- Assessment Method After completing each module of the Level 2 Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Business Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 2 Business Management Course The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Level 2 Business Management Course There are no specific requirements for this Level 2 Business Management Course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Course Overview Every office needs someone who can carry out the administrative duties effectively and also represent the company in the best possible way. For this reason, proficient office admins and receptionists are always in high demand. If you are looking for a promising job, then this could be your call. The Admin, Secretarial & PA - Level 7 course will help you pursue a career in this field.  In the Admin, Secretarial & PA - Level 7 course, you will learn the core skills required to become an office admin. Through this course, you will get introduced to business etiquette. The easy-to-follow modules will teach you business writing, communication and organisation skills. You will become skilled in providing quality customer services. In addition, the course will provide you with effective tips for planning and scheduling.  After completing the course, you will receive a certificate of achievement. This certificate will elevate your resume and boost your employability in this promising sector. Enrol now! Learning Outcomes of Admin, Secretarial & PA - Level 7 Familiarise with the key skills required for office administration Learn different business etiquette Develop the skills to organise meetings and conferences Improve your business writing, communication and organisation skills Build the expertise to provide quality customer service Pick up the effective planning and scheduling strategies Who is this Course for? The Admin, Secretarial & PA - Level 7 course is perfect for those who want to pursue a career in the relevant fields. This course will also be beneficial for those already working in this area.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however, also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet, or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Admin, Secretarial & PA - Level 7 course will be beneficial for any related profession or industry, such as: Office Admin Secretarial Personal Assistant Receptionist Module 01 - Introduction to Personal Assistant & Admin Support Assistant Introduction to Office Administration 00:17:00 Module 02 - Introduction to Office Administration Introduction to Office Administration 00:17:00 Module 03 - Skills of an Effective Administrator Skills of an Effective Administrator 00:18:00 Module 04 - Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:29:00 Module 05 - Business Telephone Skills Business Telephone Skills 00:21:00 Module 06 - Representing Your Boss and Company Representing Your Boss and Company 00:25:00 Module 07 - Business Etiquette Business Etiquette 00:19:00 Module 08 - Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 09 - Travel Arrangements Travel Arrangements 00:22:00 Module 10 - Organising Meeting and Conferences Organising Meeting and Conferences 00:19:00 Module 11 - Diary Management and Note taking Diary Management and Note taking 00:21:00 Module 12 - Time Management Time Management 00:25:00 Module 13 - Record Keeping and Filing Systems Record Keeping and Filing Systems 00:24:00 Module 14 - Business Writing Skills Business Writing Skills 00:25:00 Module 15 - Organisational Skills Organisational Skills 00:19:00 Module 16 - Communication Skills Communication Skills 00:19:00 Module 17- Customer Service Customer Service 00:22:00 Module 18- Effective Planning and Scheduling Effective Planning and Scheduling 00:39:00 Module 19 - Invoicing/Petty Cash Invoicing/Petty Cash 00:20:00 Assignment Assignment - Admin, Secretarial & PA - Level 7 03:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Our Level 2 Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Level 2 Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Business Management Bundle Course Course 01: Level 2 Business Management Course 02: Level 7 Business Management Course Course 03: Level 7 Diploma in Leadership and Management Course 04: Level 5 Proofreading & Copy Editing Course 05: Level 4 Time Management Course Course 06: Level 4 Copywriting Course 07: Workplace Stress Management ***Other Benefits of this Bundle Course Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Business Management course] ***Level 2 Business Management*** Course Curriculum of Level 2 Business Management Module 01: An Overview of Business Management Understanding Business Management Understanding the Basics of Business Management Understanding the Features of Management Understanding the Aspects of Management Understanding Different Levels of Management Understanding the Functions of Management Understanding the General Principles of Management Module 02: Fundamental Concepts of Human Resource Management Understanding Human Resource Management Identify the Key Factors influencing Human Resources Understanding the Process of Recruiting and Interviewing Understanding the Process of Orientation and Onboarding How to Follow up with New Employees Maintaining Workplace Health and Safety Understanding Workplace Bullying, Harassment and Violence The Process of Disciplining Employees The Process of Dismissal Module 03: Fundamental Concepts of Customers Relationship Management Understanding Who are the Customers The Ways of Establishing Your Attitude The Ways of Identifying and Addressing Customer Needs Understanding In-person Customer Services The Ways of Giving Customer Services Over the Phone The Ways of Providing Electronic Customer Services Module 04: Fundamental Concepts of Performance Management Understanding Performance Management and How it Works Describe the Three-phase Process The Ways of Goal setting The Ways of Establishing a Performance Goal Describe 360-degree Feedbacks vs Traditional Performance Review What is Competency Assessment? Understanding Kolb's Learning Cycle The Ways of Creating a Performance Plan Module 05: Fundamental Concepts of Risk Management The Process of Identifying Hazards and Risks Understanding Everyone's Responsibility Understanding the General Office Safety and Reporting Understanding Business Impact Analysis Understanding Disaster Recovery Plan Describe the Summary of Risk Assessment ---------------- Assessment Method After completing each module of the Level 2 Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 2 Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Level 2 Business Management There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Airport management covers a vast area and a wide range of tasks; therefore, it requires a great deal of experience to become a part of the airport management industry. The Airport Management Basics course is created by industry experts to help you grasp the key skills and knowledge to pursue a career in this sector.  Through this Airport Management Basics course, you will get introduced to the crucial departments of airport management. The course will teach you how to provide quality customer service in airports. This step by step learning program will instruct you on cargo management and airport components. You will acquire the skills and expertise for security management. The modules will also educate you on airline scheduling, aviation noise control, weather control etc. This Airport Management Basics course is loaded with valuable information and insights into airport management. Enroll in the course and prepare yourself for a promising career in the airport management sector. Learning Outcomes Learn the fundamentals of airport management Get quality training on airport customer service Familiarize yourself with airline scheduling Build essential skills for passenger terminal management and cargo management Enrich your knowledge of aviation noise control Become competent in airport security management Who is this course for? The Airport Management Basics is suitable for anyone interested to pursue a career in airport management  Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Airport Management Basics course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Airport manager Airport security director Aviation manager Operations site manager Airport Management Basics Module 01: Introduction to Airport Management 00:16:00 Module 02: Airport Customer Service 00:12:00 Module 03: Passenger Terminal Management 00:16:00 Module 04: Airport Components 00:17:00 Module 05: Airport Peaks and Airline Scheduling 00:18:00 Module 06: Cargo Management 00:19:00 Module 07: Aviation Noise Control 00:11:00 Module 08: Weather Control 00:16:00 Module 09: Sustainable Airport Management 00:17:00 Module 10: Security Management 00:17:00 Module 11: Innovation and Growth 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00