2399 Courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

The VTCT (ITEC) Level 4 Award in Dermaplaning is an advanced and exclusive qualification specifically designed for those who wish to expand their expertise in advanced aesthetic procedures. The Level 4 Dermaplaning course is also ideal for medical professionals seeking to enhance their skill set by incorporating advanced aesthetic treatments into their repertoire. This advanced qualification is uniquely designed for those who want to upgrade their professional skin capabilities. With a focus on national standards, you'll learn the safety concerns surrounding dermaplaning treatments and refresh your knowledge of relevant anatomy and physiology for level 4 aesthetic treatments. Through the Level 4 Dermaplaning course, you'll perfect your customer service and client communication skills, increasing your employability prospects. With both practical and theoretical learning, you'll gain the knowledge and experience necessary to confidently provide cosmetic skin treatments. From preparing clients safely and ethically to choosing the correct equipment and monitoring client reactions, you'll be fully equipped to deliver professional dermaplaning treatments upon completion of the course. Enrol now in the VTCT (ITEC) Level Award 4 in Dermaplaning and upgrade your career!

The VTCT (ITEC) Level 4 Award in HiFu is an advanced and exclusive qualification specifically designed for those who wish to expand their expertise in advanced aesthetic procedures. The Level 4 HiFu course is also ideal for medical professionals seeking to enhance their skill set by incorporating advanced aesthetic treatments into their repertoire. This advanced qualification is uniquely designed for those who want to upgrade their professional skin capabilities. With a focus on national standards, you'll learn the safety concerns surrounding HiFu treatments and refresh your knowledge of relevant anatomy and physiology for level 4 aesthetic treatments. Through the Level 4 HiFu course, you'll perfect your customer service and client communication skills, increasing your employability prospects. With both practical and theoretical learning, you'll gain the knowledge and experience necessary to confidently provide cosmetic skin treatments. From preparing clients safely and ethically to choosing the correct equipment and monitoring client reactions, you'll be fully equipped to deliver professional dermaplaning treatments upon completion of the course. Enrol now in the VTCT (ITEC) Level Award 4 in HiFu and upgrade your career!

The VTCT (ITEC) Level 4 Certificate in Skin Needling is an advanced and exclusive qualification specifically designed for those who wish to expand their expertise in advanced aesthetic procedures. The Level 4 Microneedling course is also ideal for medical professionals seeking to enhance their skill set by incorporating advanced aesthetic treatments into their repertoire. This advanced qualification is uniquely designed for those who want to become fully qualified skin needling therapists. With a focus on national standards, you'll learn the safety concerns surrounding skin needling treatments and refresh your knowledge of relevant anatomy and physiology for level 4 aesthetic treatments. Through the Level 4 Skin Needling course, you'll perfect your customer service and client communication skills, increasing your employability prospects. With both practical and theoretical learning, you'll gain the knowledge and experience necessary to confidently provide cosmetic skin needling treatments. From preparing clients safely and ethically to choosing the correct needle size and monitoring client reactions, you'll be fully equipped to deliver professional skin needling treatments upon completion of the course. Enrol now in the VTCT (ITEC) Level 4 Certificate in Skin Needling and take the first step towards becoming a fully qualified skin needling therapist.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

This advanced certification drills deep into the latest thinking to develop true digital marketing expertise. Course Overview This advanced certification drills deep into the latest thinking to develop true digital marketing expertise. Learn about Digital Strategy, CX, Search Marketing, Social Media, Leadership and more. Get world class, knowledge and insight: DMI EXPERT is our postgraduate level 140-hour course with an advanced, professional certification. It delivers breadth and depth of understanding of digital marketing and provides the learner with the digital and research skills to work at a management or strategic level. This certification is credit rated at level 11 on the Scottish Credit and Qualifications Framework and awarded 120 credit points by the SQA (Scottish Qualifications Authority), which is comparable to a postgraduate diploma awarded by a UK university. Program learning outcomes and content: What Will I Learn? We give you the thinking and tools to become a leading player on the digital stage. Create powerful and dynamic digital strategy, and access modern, career-defining training covering all key digital marketing disciplines. Course Content: Social Media Marketing: Learn how to create engaging content on social media and how to plan, execute, optimize and report on social media marketing campaigns across the key social platforms. • Social Research • Social Content • Facebook, Instagram, Pinterest • Twitter • LinkedIn • YouTube & Social Video • Social Apps • Social Commerce & Affiliate Marketing • Social Customer Service • Social Strategy Strategy and Planning: Gain all the key skills and practices associated with planning a successful digital strategy. Everything from digital channels, marketing automation, budgeting, analytics and digital leadership. • Digital Communications v Traditional Communications • Marketing automation and CRM • Budget and Resourcing • Big Data & Analytics • Strategy Formulation and Plan • Digital Communications & Channels • Omnichannel tactics CX, eCommerce and CRO: Learn the key concepts underpinning website optimization, conversion rate optimization and effective e-commerce for every business requirement. Build highly effective user experiences for your customers. • Website Optimization • UX Research & Design • E-Commerce Strategy • Applied E-Commerce • Graphic Design Essentials for Marketers Search and Digital Channels: Plan, implement, refine and report on search marketing campaigns. Drive traffic across all digital channels. Taught directly by Neil Patel and DMI’s experts, you’ll gain knowledge from people who actually use these tactics in the field. • SEO Setup & Content • SEO Workshop • Paid Search & Display Advertising • Measurement with Google Analytics • Email Marketing Strategy • Applied Email Marketing • SEO for ecommerce Digital Selling: Recognize the value of social selling and incorporate digital techniques to better engage with customers and prospects to drive increased conversion rates. • Fundamentals of Social Selling • Finding & Targeting Prospects • Attracting Customers • Closing & Retaining • Increasing Engagement Essential Skills: Gain all the essential skills all marketers, professionals and business leaders need to work effectively, productively and professionally in a collaborative business environment. • Project Planning • Creativity Skills • Personal Skills • Working With Others Leadership and Management: Develop practical skills and techniques that you can use to think strategically, build effective teams, deal with conflict and crisis and persuade and influence others. • Thinking Strategically • Building Effective Teams • Dealing with Conflicts and Crises • Persuading and Influencing DURATION 52 Weeks WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.

Learn everything that you need to know to become a casino croupier then decide whether you want to work on cruise ships or casinos all over the world

Start your career as a Cyber Security Manager/ Engineer and earn upto £35,000/ Month Are you ready to be the first line of defence in the digital world? Ever dreamed of becoming the unsung hero who safeguards the virtual corridors of data and privacy? Welcome to our Cyber Security Job Placement course, a cutting-edge, comprehensive program designed not only to equip you with the crucial skills required in the fast-paced realm of cybersecurity but also to give you that much-needed edge in today's competitive job market. Our course promises more than just theoretical knowledge. By merging an industry-driven curriculum with real-world scenarios, we prepare you to tackle the most formidable security challenges. Our robust Career Support guarantees individualised mentorship and networking opportunities with the industry's top professionals. But the cherry on top? Our Job Ready Program - we don't just teach you how to fish; we ensure you catch your big one! So, are you ready to take the plunge into the exciting world of cybersecurity? Secure your future with us today because in our world, opportunity doesn't knock twice! Our mission is simple - to be your trusted partner every step of the way, from training to employment. In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring IT Network Cyber Security, so we can help you get your foot in the door. If you are not happy with our service, we also offer a 100% money-back guarantee. So what are you waiting for? Enrol in our IT Network Cyber Security Training Program today and start your journey to becoming a successful IT Network Cyber Security Manager/ Engineer! If you have any questions, you can contact us. We will be happy to provide you with all the information you need. Why Choose Our Cyber Security Engineer Job Placement Program? So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our IT Network Cyber Security Training: One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the IT Network Cyber Security field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking Cyber Specialists. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 14-day money-back guarantee. Continuous Career Support: Our commitment doesn't end when you secure a job. We'll be there for you throughout your career journey, offering continued support and guidance. Whether you need advice on career advancement, assistance with new projects, or simply a friendly ear to share your achievements, we'll be your trusted partner for long-term success. Here are the courses we will provide once you enrol in the Cyber Security Engineer program: Course 01: Cyber Security Incident Handling and Incident Response Course 02: Cyber Security Advanced Training Course 03: Linux File System Course 04: IT Support Technician Course 05: Functional Skills IT Course 06: CompTIA Security+ (SY0-601) Course 07: CompTIA A+ (220-1001) Course 08: CompTIA A+ (220-1002) Course 09: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 10: Learning Computers and Internet Course 11: CompTIA CySA+ Cybersecurity Analyst (CS0-002) Course 12: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 13: CompTIA Network (N10-007) Course 14: CompTIA PenTest+ (Ethical Hacking) Course 15: Cryptography These courses will help you to develop your knowledge and skills to become a successful Cyber Security Expert. Cyber Security Engineer Job Placement Program The Cyber Security Engineer Job Placement Program is completed in 9 easy steps: Step 1: Enrol in the Cyber Security Engineer Job Placement Programme Begin your exciting journey with us by enrolling in the IT Network Cyber Security program. Complete your registration and make a secure online payment. Remember, we offer a 14-day money-back guarantee if you're not completely satisfied. After you enrol in the Program, you will get lifetime access to 15 premium courses related to IT Network Cyber Security. These courses will teach you the knowledge and skills required to become a successful Cyber Security expert. Our customer service team will help you and keep in contact with you every step of the way. So you won't have to worry about a thing! Step 2: Initial One-On-One Counselling Session Once enrolled, you will be paired with a dedicated career mentor. Schedule your first one-on-one session to discuss your career aspirations, skills, experience, and any areas for potential growth. This conversation will shape your learning and development path. Step 3: Certification upon Course Completion After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping Our team of professionals will build you a compelling CV and LinkedIn profile. We'll ensure it presents your skills and qualifications effectively and is tailored to the needs and expectations of the Cyber Security - IT industry. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. We will also make connections with many high-profile individuals and companies through your LinkedIn profile. Step 6: Interview Preparation With your CV ready, we'll move on to interview preparation. Gain exclusive access to our database of potential interview questions. Through simulated interviews with your mentor, you'll practice your responses and receive valuable feedback to further refine your skills. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure job interviews for you. We'll ensure you get the opportunity to showcase your skills to potential employers and get the dream job you want. Step 8: Post-Interview Support Post-interview, we'll provide a debriefing session to reflect on your performance and identify areas of improvement for future interviews if necessary. Remember, our commitment extends until you land your dream job. Step 9: Celebrate Your New Job! Once you've secured your dream job in IT Network Cyber Security, it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. We're excited to accompany you on this journey to success. Enrol today, and let's get started! Your path to a successful career in IT Network Cyber Security begins with us. So enrol now in thisCyber Security Engineer Job Placement Program to kickstart or uplift your career! CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Cyber Security Engineer Job Placement Program Cyber Security Engineer Job Placement Program This Cyber Security Engineer Job Placement Program course is for individuals who are: IT professionals looking to specialise in cybersecurity. Graduates in computer science or related fields seeking entry into the cybersecurity domain. Career changers who are intrigued by the prospect of a career in the ever-evolving IT security field. Anyone interested in understanding how to protect systems and data from cyber threats. Requirements Cyber Security Engineer Job Placement Program No experience is required to enrol in Cyber Security Engineer Job Placement Program. Just enrol in the Cyber Security Engineer Job Placement Program & start learning. Career path Cyber Security Engineer Job Placement Program Cybersecurity Analyst: £30,000 - £50,000 Information Security Specialist: £45,000 - £65,000 Cybersecurity Engineer: £55,000 - £80,000 Cybersecurity Manager: £65,000 - £95,000 Cyber Security Manager £45,000 - £90,000 Cyber Security Trainee £24,000 - £35,000 Cyber Security Analyst £60,000 - £95,000 Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included