Description

Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.

The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of CRM to the specifics of KYC compliance, and the nuances of exceptional Customer Service, this bundle has it all. Additionally, it focusses on personal development skills such as Assertiveness, Self-confidence, Stress Management, and Effective Communication, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of Professional CV Writing and Job Search Skills ensures you're fully prepared to take the next step in your career.

Key Features of the Customer Relationship Management (CRM), KYC & Customer Service Bundle:

3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC & Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses.

QLS Course 01: Diploma in Customer Relationship Management (CRM)

QLS Course 02: KYC

QLS Course 03: Customer Service

5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.

Course 01: Assertiveness and Self-Confidence Development

Course 02: Patient Customer Service Training

Course 03: Win Customers Efficiently: Customer Service Diploma

Course 04: Customer Service - Representative

Course 05: Complete Communication Skills Master Class for Life

In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.

Course 01: Professional CV Writing

Course 02: Job Search Skills

Course 03: Self-Esteem & Confidence Building

Course 04: Professional Diploma in Stress Management

Course 05: Complete Communication Skills Master Class

Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!

Learning Outcomes of Customer Relationship Management (CRM), KYC & Customer Service Bundle:

Master CRM strategies to build and maintain customer relationships.

Understand KYC regulations and their application in business.

Deliver outstanding customer service across various platforms.

Develop assertiveness and self-confidence in professional settings.

Manage stress effectively in high-pressure customer service environments.

Enhance communication skills for clear, impactful interactions.

Why Prefer this CRM Course?

Get free QLS Endorsed Certificates upon completion of the CRM course

Get a Free Student ID Card with CRM Training

The CRM course is Affordable and Simple to understand

Lifetime Access to the CRM course materials

The CRM course comes with 24/7 Tutor Support

Start your learning journey straight away!

*** Course Curriculum ***

Course 01: Diploma in Customer Relationship Management (CRM)

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Communication Skills

Module 08: Negotiation Techniques

Module 09: Conflict Management

Module 10: Time Management

Module 11: Handling Customer Complaints

Module 12: Future of CRM

Course 02: KYC

Module 01: Introduction to KYC

Module 02: Customer Due Diligence

Module 03: AML (Anti-Money Laundering)

Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom

Module 05: Regulations to be Complied by Industries

Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance

Course 03: Customer Service

Module 01: Who We Are and What We Do

Module 02: Establishing Your Attitude

Module 03: Identifying and Addressing Customer Needs

Module 04: Generating Return Business

Module 05: In-Person Customer Service

Module 06: Giving Customer Service over the Phone

Module 07: Providing Electronic Customer Service

Module 08: Recovering Difficult Customers

Module 09: Understanding When to Escalate

=========>>>>> And 10 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your Certificates as proof of your achievement.

PDF Certificate: Free (Previously it was £12.99*13 = £169)

CPD Hard Copy Certificate: Free (Previously it was £29.99)

QLS Endorsed Hard Copy Certificate: Free (Previously it was £99)

CPD

130 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:

Customer service reps

CRM professionals

KYC analysts

Job seekers

Team leaders

Career changers

Requirements

You will not need any prior background or expertise to enrol in this CCTV Operation & Security Management bundle.

Career path

After completing this bundle, you are to start your career or begin the next phase of your career.

Customer Relationship Manager - £30,000 to £50,000

Customer Service Representative - £18,000 to £25,000

KYC Analyst - £25,000 to £40,000

Communications Manager - £30,000 to £45,000

Stress Management Coach - £25,000 to £35,000

Professional CV Writer - £20,000 to £30,000

Certificates

CPD Accredited Digital Certificate

Digital certificate - Included

Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

CPD Accredited Hard Copy Certificate

Hard copy certificate - Included

Please note that International students have to pay an additional £10 as a shipment fee.

QLS Endorsed Hard Copy Certificates

Hard copy certificate - Included

Please note that International students have to pay an additional £10 as a shipment fee.

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Customer Relationship Management (CRM), KYC & Customer Service

By Academy for Health and Fitness

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