Course Description Get instant knowledge from this bite-sized Visual Merchandising Fast-Track Course: Part 1 course. This course is very short and you can complete it within a very short time. In this Visual Merchandising Fast-Track Course: Part 1 course you will get fundamental ideas of visual merchandising, the key understanding of in-store design, exterior design and so on. Enrol in this course today and start your instant first step towards learning about visual merchandising. Learn faster for instant implementation. Learning outcome Familiarise with store layouts Gain in-depth knowledge of the in-store design Deepen your understanding of exterior design Learn about visual merchandising How Much Do Visual Merchandisers Earn? Senior - £30,000(Appx.) Average - £22,000(Appx.) Starting - £16,000(Appx.) Requirement Our Visual Merchandising Fast-Track Course: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Visual Merchandising Fast-Track Course: Part 1 Introduction to Visual Merchandising 00:16:00 Store Layouts 00:20:00 Exterior Design 00:21:00 In-Store Design 00:19:00 Assignment Assignment - Visual Merchandising Fast-Track Course: Part 1 00:00:00
Fashion Stylist Fundamentals is a comprehensive theoretical course designed to introduce you to the essential aspects of fashion styling. Starting with an overview of the fashion stylist's role, this course explores the core elements of styling, from fabric selection to conceptual creativity.
Explore the essence of Good Manufacturing Practice (GMP) and its pivotal role in ensuring the quality, safety, and consistency of pharmaceuticals, food, and other regulated products. Learn the principles, regulations, and best practices that guide GMP standards, fostering trust and integrity in the manufacturing process. Elevate your understanding of GMP compliance for a seamless journey from production to market, prioritizing consumer well-being and industry excellence.
Transform your customer service expertise with our Advanced Diploma in Customer Service. Gain a comprehensive understanding of industry best practices, advanced communication strategies, and cutting-edge customer-centric approaches. Elevate your skills, boost customer satisfaction, and propel your career to new heights. Enroll now for a specialized program designed to empower you with the knowledge and tools needed to excel in the dynamic world of customer service.
Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00
The PROUD Principle® 1 Day workshop. An innovative and powerful Customer Service model, providing customer service excellence.
This Manual Handling Training Course is designed to provide essential knowledge on how to comply with UK health and safety regulations. The course covers the use of correct control measures, safe handling techniques, and the process of conducting risk assessments. It is particularly beneficial for workers in environments such as warehouses, factories, construction sites, and delivery services, where manual handling is a regular activity. By learning these practices, you can reduce the risk of injury and promote a safer workplace.
Boost your numeracy skills with this CPD-accredited Level 2 Maths course. Master key concepts for career growth, further education, and daily life.
Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 3 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 3 course you will get fundamental ideas of phone-based customer service, the key understanding of problem-solving over the phone and so on. Enrol in this course today and start your instant first step towards learning about managing interoffice calls and voicemail. Learn faster for instant implementation. Learning Outcome Understand problem-solving over the phone Gain in-depth knowledge of intra-organisation dealings Know how to measure customer service Learn about managing interoffice calls and voicemail How Much Do Customer Service Executives Earn? Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 3 Module 01: Managing Interoffice Calls and Voicemail 00:10:00 Module 02: Problem Solving over the Phone 01:04:00 Module 03: Intra Organisation Dealings 00:35:00 Module 04: Measuring Customer Service 00:12:00 Assignment Assignment - Phone-Based Customer Service Part - 3 00:00:00
Course Overview: Our Product Manager course will prepare you for a dynamic career. Learn essential product management skills like innovation, leadership, and data-driven decision-making from industry experts in this rapidly growing market. According to recent reports, the global product management market will be worth £15 billion by 2025, indicating significant career opportunities.According to a recent LinkedIn study, demand for Product Managers is increasing at a 30% faster rate than for other jobs. Product management is more than just a job; it is an art that combines strategic thinking, creativity, and business knowledge.Enrol today to gain key product management skills, join a supportive community, and begin your journey to a successful product management career. Key Features of the Course: CPD certificate upon successful completion 24/7 Learning Assistance Engaging and interactive learning materials Case studies and real-world examples Who is This Course For? This Product Manager course is designed for individuals from various backgrounds who are eager to excel in the field of product management. Whether you're a recent graduate, a mid-career professional looking for a change, or even an experienced entrepreneur seeking to enhance your product development skills, this course provides the essential knowledge and tools to succeed. What You Will Learn: You will explore the various types of products and their unique characteristics, understanding how product classification influences marketing and distribution strategies. You will gain valuable insights into effective product planning and strategy formulation through real-world case studies, including market analysis, competitive analysis, and target audience identification. The Product Manager course will equip you with the necessary knowledge and skills to navigate the stages of new product development, from ideation to commercialisation. You will learn the importance of market research and customer insights in the product development process and strategies for managing innovation and fostering a culture of creativity within an organisation. Understanding the concept of a product life cycle and its stages will be a key component of your learning journey. You will explore how the product life cycle impacts marketing strategies and resource allocation, and you will learn techniques to extend the life cycle of a product and manage declining products effectively.Product pricing strategy is another critical aspect that you will delve into during this course. You will gain an understanding of the factors that influence product pricing decisions and explore various pricing strategies used in the industry. Furthermore, you will learn about the marketing process, branding strategies, channels management, and financial analysis for product management. These topics will provide you with a holistic view of product management and equip you with the skills necessary to excel in the field. Why Enrol in This Course: Enrolling in our Product Manager course provides you with several advantages that will set you apart in the competitive job market. Here are some compelling reasons why you should consider joining: Top reviewed course Recently updated Growing job opportunities Requirements: To fully benefit from this Product Manager course, you only need a basic understanding of business concepts and a passion for product development. No prior experience or technical expertise is required. Career Path: Completing our Product Manager course opens up doors to various rewarding careers in product management. Some of the in-demand roles you can pursue, along with their average UK salaries, include: Product Manager - £60,000 per annum Product Marketing Manager - £50,000 per annum Product Analyst - £45,000 per annum Brand Manager - £55,000 per annum Product Development Manager - £65,000 per annum E-commerce Manager - £50,000 per annum Innovation Strategist - £70,000 per annum Certification: Upon successfully completing the Product Manager course, you will receive a CPD (Continuing Professional Development) certificate, recognised globally and demonstrating your commitment to professional growth and development in product management. Don't miss out on the opportunity to kick-start or advance your career in product management. Enrol in our Product Manager course today and embark on a rewarding journey towards success and innovation!" Course Curriculum 10 sections • 10 lectures • 04:40:00 total length •Introduction to Product Management: 00:18:00 •Product Classification: 00:28:00 •Developing the Product Plan: 00:24:00 •New Product Development: 00:24:00 •Levels of a Product and Product Life Cycle: 00:19:00 •Product Pricing Strategy: 00:25:00 •The Marketing Process: 00:49:00 •Branding Strategy: 00:39:00 •Channels Management: 00:27:00 •Financial Analysis for Product Management: 00:27:00