1523 Courses

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn all the essential skills to become an expert in Leadership & Management. From this comprehensive Leadership & Management course, you will be able to understand the principles of Leadership & Management. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Leadership & Management is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Learn leadership theories and be able to criticise them by analysing the benefits and drawbacks Improve your management and leadership abilities in the workplace Acquire negotiating skills by employing negotiation tactics and strategies Master time management and make the most of your time in a productive manner Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Leadership & Management course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Leadership & Management course, learn the vital abilities and knowledge you require to succeed in your life. Introduction to The Course Introduction to the Course 00:03:00 Module 01: Understanding Management and Leadership Understanding Management and Leadership 00:40:00 Module 02: Leadership Theories Leadership Theories 00:25:00 Module 03: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:15:00 Module 04: High Performance Teams High Performance Teams 00:32:00 Module 05: Motivating Employees Motivating Employees 00:26:00 Module 06: Organisational Skills Organisational Skills 00:26:00 Module 07: Talent Management Talent Management 00:37:00 Module 08: Succession Planning Succession Planning 00:23:00 Module 09: Business Process Management Business Process Management 00:28:00 Module 10: Communication Skills Communication Skills 00:27:00 Module 11: Negotiation Techniques Negotiation Techniques 00:14:00 Module 12: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change Managing Change 00:21:00 Module 14: Time Management Time Management 00:37:00 Module 15: Stress Management Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict Managing Conflict 00:22:00 Module 18: Dealing with Office Politics Dealing with Office Politics 00:34:00 Module 19: Risk Management Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics Corporate Responsibility and Ethics 00:15:00 Module 21:Microsoft Word, Excel, PowerPoint Microsoft Word 08:06:00 Microsoft Excel 07:58:00 Microsoft PowerPoint 08:24:00 A Recap to the Course Recap - Leadership Management 00:46:00 Recommended Materials Workbook -Leadership Management 01:12:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview  From stress relief to weight loss, acupressure has many benefits. Thus, its popularity is also rising day by day. If you are an aspiring professional in the wellness industry, acupressure skills can take your career to the next level. You can develop the key skills in this area with our exclusive Diploma in Acupressure for Detox & Weight Loss course. The course will provide you with an overall understanding of acupressure. From the informative modules, you will learn how acupressure can help manage stress and used as a hormone balancer. In addition, you will be able to develop the skills for using acupressure to counteract insomnia and combat addiction. Finally, you can build the expertise to acquire detoxification with acupressure. After the completion of this CPDQS-accredited course, you will receive a certificate of achievement. This certificate will help you pursue a promising career in the relevant industries. Enrol now! Learning Outcomes  Familiarise yourself with acupressure and meridians Grasp effective stress management and hormone harmoniser techniques Learn how to use acupressure for counteracting insomnia Develop the skills to treat addiction with acupressure Build the expertise to use acupressure for detoxification Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Acupressure Who Should Take This Diploma in Acupressure for Detox & Weight Loss? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Diploma in Acupressure for Detox & Weight Loss course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Diploma in Acupressure for Detox & Weight Loss Certification After completing and passing the Diploma in Acupressure for Detox & Weight Loss course successfully, you will be able to obtain a Recognised Certificate of Achievement. Certificates can be obtained either in hard copy at £39 or in PDF format at £24. Career Path This exclusive Diploma in Acupressure for Detox & Weight Loss course will equip you with effective skills and abilities and help you explore career paths such as  Massage Therapist Personal Trainer Fitness Instructor Introduction 1. Introduction 00:02:00 2. Requirements Before Receiving Your Qualification 00:01:00 What is Acupressure? 3. What is Acupressure? 00:02:00 4. How to Apply Pressure to Acupressure Points 00:02:00 5. Self Acupressure 00:01:00 6. Key Points to Remember 00:01:00 What are Meridians? 7. What are Meridians? 00:01:00 8. The Role of the Meridians 00:02:00 9. The Meridian Clock 00:01:00 10. Key Points to Remember 00:01:00 11. Essentials Before Getting Started 00:01:00 12. How to Begin and End an Acupressure Treatment 00:01:00 Stress Management Technique 13. Thyroid Balancer 00:01:00 14. Adrenal Balancer 00:01:00 15. Cortisol Balancer 00:01:00 16. Digestive Balancer 00:01:00 Hormone Harmoniser Technique 17. Hormone Harmoniser Technique 00:01:00 Acupressure for Counteracting Insomnia 18. Acupressure for Counteracting Insomnia 00:01:00 Energy Booster Technique Point 1-4 19. Energy Booster Technique Point 1 00:01:00 20. Energy Booster Technique Point 2 00:01:00 21. Energy Booster Technique Point 3 00:01:00 22. Energy Booster Technique Point 4 00:02:00 Acupressure for Addictions 23. Acupressure for Addictions Point Benefits 00:02:00 24. Acupressure for Addictions Point Locations 00:01:00 25. Acupressure for Addictions Treatment Protocol 00:02:00 Acupressure for Detoxification 26. Acupressure for Detoxification Point Benefits 00:02:00 27. Acupressure for Detoxification Point Locations 00:01:00 28. Acupressure for Detoxification Treatment Protocol 00:02:00 Bonus Material - Downloads 29. Bonus Material - Downloads 00:01:00 Resources Resources - Diploma in Acupressure for Detox & Weight Loss 00:00:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn all the essential skills to become an expert in Office Administrator. From this comprehensive Office Administration course, you will be able to understand the principles of Office Administrator. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Office Administration is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Explain the office administration Acquire the skills of an effective administration Master the negotiation techniques Learn and implement skills like conflict management, stress management, and time management Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Office Administration course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Office Administration course, learn the vital abilities and knowledge you require to succeed in your life. Office Administration Introduction to Office Administration 00:14:00 Skills of an Effective Administrator 00:15:00 Business Writing Skills 00:40:00 Communication Skills 00:25:00 Managing Meetings and Giving Feedback 01:24:00 Organisational Skills 01:16:00 Telephone Etiquette 01:07:00 Negotiation Techniques 00:16:00 Conflict Management 00:14:00 Stress Management 00:16:00 Time Management 00:37:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - SmartArt 01:00:00 Module Three - Inserting Objects 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with Pivot Tables 01:00:00 Module Seven - Creating Pivot Charts 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What-If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Edit Text 00:13:00 Build a Presentation 00:27:00 Format Characters 00:11:00 Format Paragraphs 00:16:00 Format Text Boxes 00:09:00 Insert Images 00:10:00 Insert Shapes 00:15:00 Edit Objects 00:16:00 Format Objects 00:06:00 Group Objects 00:04:00 Arrange Objects 00:07:00 Animate Objects 00:07:00 Create a Table 00:09:00 Format a Table 00:03:00 Insert a Table from Other Microsoft Office Applications 00:06:00 Create a Chart 00:10:00 Format a Chart 00:10:00 Insert a Chart from Microsoft Excel 00:05:00 Review Your Presentation 00:11:00 Apply Transitions 00:05:00 Assignment Assignment - Office Administration 00:00:00 Recommended Materials Workbook - Office Administration 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Indian Head Massage: Indian Head Massage Course Online Unlock the Power of Indian Head Massage: Indian Head Massage Course: Enrol Now! Whether you’re new to the therapy world or have a therapy background and want to expand your skills with Indian Head Massage, our Indian Head Massage: Indian Head Massage Course is perfect for you. This Indian Head Massage course is designed to provide you with all the tools needed to perform outstanding Indian Head Massages. Master Indian Head Massage techniques to offer amazing Indian Head Massages to friends, family, clients, and anyone else! Indian Head Massage is one of the most relaxing therapies for your client. Our exclusive Indian Head Massage: Indian Head Massage Course will teach you everything you need to know about Indian Head Massage to completely relax your client! Indian Head Massage uses a combination of typical and traditional movements over the body's tissues, muscles, scalp, and hair, assisting in grounding the recipient and encouraging a sense of relaxation, peace, and wellbeing throughout the body. The course covers Indian Head Massage techniques, relevant anatomy, client consultation, treatment preparation, provision, and aftercare, as well as health and safety information for Indian Head Massage. Our Indian Head Massage course can be completed from anywhere with an internet-enabled device at your own pace. Enrolling in the Indian Head Massage course will ensure you start your dream job sooner than you imagined. With this Indian Head Massage course, you can stand out and train for the job you want in Indian Head Massage. Enrol in our Indian Head Massage: Indian Head Massage Course today and start learning! Courses you will Get in this Indian Head Massage: Indian Head Massage Course Bundle: - Course 01: Indian head Massage Course 02: Level 2 Award in Provide Threading Course 03: Level 2 Certificate In Facial Services Course 04: Waxing and Hair Removal [ Note: Free PDF certificate as soon as completing the Indian Head Massage: Indian Head Massage Course] Indian Head Massage: Indian Head Massage Course Online Unlock the power of Indian Head Massage with our Indian Head Massage Course! This Indian Head Massage course offers comprehensive training in Indian Head Massage techniques, ensuring you excel in Indian Head Massage practices. Learn to perform effective Indian Head Massages, providing relaxation and relief. Enroll now in our Indian Head Massage course and become a master in Indian Head Massage! This Indian Head Massage: Indian Head Massage Course consists of 09 modules. Course Curriculum of Indian Head Massage: Indian Head Massage Course Module 01: Introduction to Indian Head Massage Module 02:Essential Anatomy and Physiology for Indian Head Massage Module 03: Conditions Affecting the Head, Neck and Shoulders Module 04: Consultation for Indian Head Massage Module 05: Indian Head Massage Case Studies Module 06: Indian Head Massage Techniques Module 07: Stress Management Module 08: Health, Safety, Security and Employment Standards Module 09: Promotion and Marketing Certification of Indian Head Massage: Indian Head Massage Course After completing the Indian Head Massage: Indian Head Massage Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Indian Head Massage: Indian Head Massage Course After completing Indian Head Massage: Indian Head Massage Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Indian Head Massage: Indian Head Massage Course Online This Indian Head Massage: Indian Head Massage Course is suitable for: Those who wish to do Indian head massage professionally or for friends, family and themselves. Those who have an existing therapy background and want to expand their skills by using Indian head massage as an additional tool. Requirements Indian Head Massage: Indian Head Massage Course Online To enrol in this Indian Head Massage: Indian Head Massage Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Indian Head Massage: Indian Head Massage Course. Be energetic and self-motivated to complete our Indian Head Massage: Indian Head Massage Course. Basic computer Skill is required to complete our Indian Head Massage: Indian Head Massage Course. If you want to enrol in our Indian Head Massage: Indian Head Massage Course, you must be at least 15 years old. Career path Indian Head Massage: Indian Head Massage Course Online After completing this Indian Head Massage: Indian Head Massage Course, you may be able to pursue a career in: Hair salons Beauty parlours Barbershops

Embark on a transformative journey with our 'Line Management' course, tailored meticulously for those who aspire to lead. Discover the art of mentoring, supervising, and bringing out the best in your team. This course not only sharpens your managerial skills but also equips you with techniques to enhance team dynamics, ensuring a harmonious and productive work environment. With each module, you'll unlock a new dimension of management, transforming you into a confident and capable leader. Learning Outcomes Understand the core concepts and responsibilities of line management. Develop robust mentoring, coaching, and supervisory skills. Implement effective talent management strategies and enhance team performance. Acquire skills to manage conflicts and foster positive employee relations. Grasp essential employment laws pertinent to line managers. Why choose this Line Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Line Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Line Management course for? Aspiring managers keen on mastering line management skills. Team leaders aiming for enhanced team performance and dynamics. HR professionals seeking deeper knowledge in talent management. Business owners determined to optimise their managerial approach. Individuals in supervisory roles desiring to upgrade their skills. Career path Line Manager: £30,000 - £45,000 Talent Management Specialist: £35,000 - £55,000 Performance Management Analyst: £28,000 - £42,000 HR Manager: £40,000 - £60,000 Conflict Resolution Specialist: £32,000 - £50,000 Employee Relations Officer: £27,000 - £43,000 Prerequisites This Line Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Line Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Line Management Introduction to Line Management 00:15:00 Module 02: Coaching and Mentoring Coaching and Mentoring 00:26:00 Module 03: Supervising, Motivating and Counselling Supervising, Motivating and Counselling 00:16:00 Module 04: Talent Management Talent Management 00:20:00 Module 05: Effective Communication Skills Effective Communication Skills 00:15:00 Module 06: Performance Appraisal Management Performance Appraisal Management 00:15:00 Module 07: Stress Management Stress Management 00:22:00 Module 08: Prioritising and Time Management Prioritising and Time Management 00:40:00 Module 09: Employee Relations Employee Relations 00:18:00 Module 10: Handling Conflict Handling Conflict 00:15:00 Module 11: Employment Law for Line Managers Employment Law for Line Managers 00:26:00 Assignment Assignment - Line Management 00:00:00

In order to grow, every organisation must embrace change. Develop the skills and ability to manage the changes in your company with the Change Management course. This course will educate you on the vitals of change management making you a valuable asset to your organisation. The Change Management course is packed with valuable information. In this course, you will learn about the fundamentals of communication and stakeholder management. It will demonstrate the essentials of crisis management. From this training, you will be able to develop the core skills required for HR management, conflict management and performance management. The course will also include valuable lessons on project management and help you grasp the techniques of risk management. After completing the course, you will receive a certificate of achievement. This certificate will help you impress your current or future employers. So, join now and boost your career! Learning Outcomes Grasp the principles and methodologies that underpin effective change management. Understand the psychological and organizational dynamics of change on individuals and entities. Master communication strategies and stakeholder engagement crucial for successful transitions. Apply human resource management techniques to support individuals and teams through change. Navigate crises, conflicts, and attention management with resilience and strategic acumen. Why choose this Change Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Change Management course for? Aspiring change management professionals seeking expertise. Business leaders aiming to drive and navigate organizational change. Human resource practitioners involved in change initiatives. Project managers wanting to enhance change implementation skills. Individuals interested in crisis and conflict management in dynamic environments. Career path Change Management Consultant: £40,000 - £60,000 Organizational Development Manager: £45,000 - £70,000 Human Resource Director: £50,000 - £80,000 Project Manager: £40,000 - £65,000 Crisis Management Specialist: £35,000 - £55,000 Communication Strategist: £35,000 - £50,000 Prerequisites This Change Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Change Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Change Management Change Management 00:24:00 Module 02: Change and the Individual Change and the Individual 00:32:00 Module 03: Change and the Organisation Change and the Organisation 00:33:00 Module 04: Communication and Stakeholder Engagement Communication and Stakeholder Engagement 00:17:00 Module 05: Human Resource Management Human Resource Management 00:18:00 Module 06: Crisis Management Crisis Management 00:26:00 Module 07: Conflict Management Conflict Management 00:15:00 Module 08: Attention Management Attention Management 00:33:00 Module 09: Performance Management Performance Management 00:19:00 Module 10: Project Management Project Management 00:20:00 Module 11: Risk Assessment and Management Risk Assessment and Management 00:16:00 Module 12: Stress Management Stress Management 00:17:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Team Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Team Management Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Team Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Team Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Team Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Team Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Team Management course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Team Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Team Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Team Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Defining Team Defining Team 00:26:00 Module 02: Understanding Management and Leadership Understanding Management and Leadership 00:24:00 Module 03: Building High Performing Teams Building High Performing Teams 00:26:00 Module 04: Motivating Team Members Motivating Team Members 00:35:00 Module 05: Talent Management Talent Management 00:33:00 Module 06: Stress Management and Mental Health Stress Management and Mental Health 00:21:00 Module 07: Succession Planning Succession Planning 00:29:00 Module 08: Communication Skills Communication Skills 00:40:00 Module 09: Negotiation Techniques Negotiation Techniques 00:17:00 Module 10: Managing Change Managing Change 00:19:00 Module 11: Managing Time Managing Time 00:26:00 Module 12: Managing Conflict Managing Conflict 00:29:00 Module 13: Risk Management Process Risk Management Process 00:12:00 Module 14: Managing Virtual Teams Managing Virtual Teams 00:15:00 Assignment Assignment - Team Management 00:00:00

Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions. Learning Outcomes: Understand the nuances of telephone communication and its importance. Master verbal communication techniques to engage and connect with callers. Develop strategies to identify and serve diverse customer needs. Acquire skills to handle objections, negotiate effectively, and say 'no' professionally. Learn the art of sales by phone, message taking, and call-back strategies. Develop and perfect telemarketing scripts for successful interactions. Enhance communication etiquette in various telemarketing scenarios. Explore stress management techniques for maintaining professionalism. Why buy this Telephone Etiquette Online Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Etiquette Online Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Telemarketers and Sales Professionals. Customer Service Representatives Seeking Enhanced Communication Skills. Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions. Business Professionals Interested in Delivering Outstanding Customer Service. Prerequisites This Telephone Etiquette Online Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative - $25,000 to $45,000/year. Telemarketer - $30,000 to $55,000/year. Sales Associate - $35,000 to $60,000/year. Call Center Supervisor - $40,000 to $70,000/year. Customer Experience Manager - $50,000 to $90,000/year. Course Curriculum Telephone Etiquette Online Training Telemarketing and Types of Telemarketing 00:18:00 Business Practice 01:00:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:00:00 Stress Busting 00:05:00 Campaign Delivery 01:00:00 Assignment Assignment - Telephone Etiquette Online Training 00:00:00

Overview Learn the secrets to successful leadership with this complete professional development training course for managers and supervisors. The Diploma in Executive & Business Process Management course is designed to take your management skills to the next level, taking you through business fundamental best practices, etiquettes and skills. It will teach you the qualities of a leader to boost your confidence leading teams and individuals, introducing different management style theories. This course will help you to strengthen your own management style and become a more competent professional when managing projects, teams and stakeholders. Enrol today and take your career to the next level!  Why buy this Diploma in Executive & Business Process Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Executive & Business Process Management you will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Executive & Business Process Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Diploma in Executive & Business Process Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Executive & Business Process Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 1: Understanding Management and Leadership Understanding Management and Leadership 00:42:00 Module 2: Leadership Theories Leadership Theories 00:27:00 Module 3: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:17:00 Module 4: High Performance Teams High Performance Teams 00:34:00 Module 5: Motivating Employees Motivating Employees 00:28:00 Module 6: Organisational Skills Organisational Skills 00:28:00 Module 7: Talent Management Talent Management 00:39:00 Module 8: Succession Planning Succession Planning 00:26:00 Module 9: Business Process Management Business Process Management 00:30:00 Module 10: Communication Skills Communication Skills 00:29:00 Module 11: Negotiation Techniques Negotiation Techniques 00:17:00 Module 12: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 00:24:00 Module 13: Managing Change Managing Change 00:24:00 Module 14: Time Management Time Management 00:39:00 Module 15: Stress Management Stress Management 00:17:00 Module 16: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:34:00 Module 17: Managing Conflict Managing Conflict 00:24:00 Module 18: Dealing with Office Politics Dealing with Office Politics 00:36:00 Module 19: Risk Management Risk Management 00:37:00 Module 20: Corporate Responsibility and Ethics Corporate Responsibility and Ethics 00:16:00 Module 21:Microsoft Word, Excel, PowerPoint Microsoft Word 08:06:00 Microsoft Excel 03:59:00 Microsoft PowerPoint 08:24:00 Assignment Assignment - Diploma in Executive Management 00:00:00