2497 Courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

This course covers all relevant legislation affecting safe working in the building, construction...

Course Overview Business has become inextricably linked to and synonymous with technology, its power resulting in redefining how we work. Increasing reliance on technology translates to ever increasing productivity expectations that require us to be current and future thinking, in order to stay ahead. AI is required to turbo-charge the productivity of professionals across multiple facets, including analysis, decision-making, creativity, and communication. This one-day immersive course is designed to equip professionals in any organization with the knowledge and skills to unlock the power of AI tools and techniques, responsibly, accurately, and meaningfully. Participants will learn what AI is and what it isn't, how to use it, when to use it, and when not to, and explore some practical examples of how they can benefit from it. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Grasp fundamental AI concepts and their applications in various industries. -Use AI tools to analyze data, conduct research, and make informed decisions. -Leverage AI for creative content generation and develop innovative models and frameworks. -Enhance communication and collaboration Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Individual contributors from any industry who are looking to leverage AI to boost their productivity. Whether you are in marketing, finance, human resources, operations, or any other field, this course will provide you with actionable insights and tools to enhance your work processes.

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Immerse yourself in the intricate exploration of life with our A-Level Biology distance learning course. Engage with the intricate processes that create and sustain life, from cellular functions to expansive ecosystems, unified by the energy that fuels life itself. Feel you have a grip on DNA and evolutionary theory? Prepare to dig deeper. This course offers an in-depth journey into the workings of cells and how they intertwine to create the vast biodiversity observed on our planet. Choosing to study A-Level Biology remotely is an excellent decision if you value the liberty of studying at your own pace and have aspirations to pursue a university education in science, medicine, physiotherapy, or related fields. Not only will you cultivate robust analytical and evaluative skills by interpreting, manipulating, and presenting data, but also enhance your comprehension of life in its entirety. This course is an excellent stepping stone for those keen on a career in healthcare, research, or the social, environmental, and forensic science sectors. This home-based course adheres to the latest AQA A-Level Biology syllabus and is specifically designed for online study at your own convenience. It offers unrestricted tutor support, a clear induction, and well-organised assignments to aid in the acquisition of the necessary skills and knowledge for the exam. You are assured of an examination slot at one of our centres if you plan to take your final A-Level examinations in the UK. Benefits of undertaking this A-Level Biology course include: - A freshly minted course, drafted in accordance with the most recent specifications for a dynamic and engaging learning experience - Fast track option for the 2022 exams - Access to a network of partner exam centres (guaranteed exam venue) - Unrestricted tutor support- assistance with devising a study plan and throughout the course - Exam pass guarantee (Resit support provided if the initial attempt is unsuccessful) This course will enhance your awareness and critical understanding of social and environmental matters, fostering an appreciation for living beings. Awarding body: AQA Our course code: X910 Qualification code: 7402 Official Qualification Title: A-Level Biology AQA qualifications, taught in 30 countries worldwide, are globally recognised, highly esteemed by employers and universities, and empower individuals to progress to their next life phase. ⏱ Estimated study hours range between 250 and 300 hours. 👩‍🏫 Our dynamic online learning platform delivers the course, including a variety of learning resources in different formats such as videos, quizzes, and interactive activities. 📆 The course duration is up to 24 months from the enrolment date. You will receive login details for the MyOxbridge portal where your learning materials will be accessible. 📋 Assessment details: The course culminates in three standard A-Level written exams, each requiring a blend of short and long answer responses and extended response questions. Our network of UK-based exam centres guarantees a venue for your exams. We also offer an exam pass guarantee, offering free resit support if needed. Assignments will be a part of the course for practice and feedback, and if required, for predicted grades. A practical endorsement may be necessary for students planning to study medicine at university. This can be arranged through our examination partners, Tutors & Exams. 👩‍🎓 Successful completion of this home learning course will earn you an A-Level in Biology, issued by AQA. The 7402 syllabus has been chosen by Oxbridge as it is best suited to online learning and offers the best chance of success. ℹ️ Additional Information Official Qualification Title - A-Level Biology Difficulty - Level 3 Entry requirements - A GCSE or equivalent in Biology and Chemistry, or Double or Triple Science, and Maths is strongly recommended for this course. UCAS Points - 56 The course content includes exploration of biological molecules, cells, organism-environment interaction, genetic information, energy transfers in organisms, organism response to changes, genetics, evolution, ecosystems, and control of gene expression. Course Content: Biological molecules: This unit delves into the common compounds that comprise all living cells, like carbohydrates, enzymes, and proteins. It unravels the interactions and roles of these biological molecules in sustaining life. Cells: Discover the common features shared by all life forms, such as cell origin, composition, and intercellular communication. This module also addresses the role of cellular interaction in diseases and the immune system response. Organisms exchange substances with their environment: This section explores how cells exchange substances across plasma membranes and transport them within the body or their environment. Genetic information, variation, and relationships between organisms: Gain insights into biological diversity and its genetic and environmental causes. Learn about DNA sequences, genetic variation, and the role of natural selection. Energy transfers in and between organisms: This module delves into energy transfer processes, including respiration and photosynthesis, in a variety of organisms like plants, animals, bacteria, and fungi. Organisms respond to changes in their internal and external environments: Understand how organisms respond to stimuli through electrical impulses in nerve cells and the release of chemical messengers. Genetics, populations, evolution, and ecosystems: This unit addresses the theory of evolution, explaining the emergence of new species from existing ones due to genetic and environmental factors like natural selection. The control of gene expression: Learn about the factors influencing gene expression, including external environmental factors, and explore the ongoing research in altering gene expression for medical purposes. Enrol in our A-Level Biology distance learning course today, to deepen your understanding of the complex web of life. Whether your ambitions lie in healthcare, research, or environmental sectors, this course is the perfect foundation to set you on your path to success.

Discover the essential knowledge and techniques to support others through emotional and psychological challenges with the Counselling Diploma - CPD Accredited 3 Courses Bundle. This online programme combines foundational counselling principles, life coaching strategies, and Cognitive Behavioural Therapy (CBT) methods, offering a well-rounded education designed for those keen to develop a deeper understanding of mental health and personal development. Delivered entirely online, the courses provide flexible learning that fits around your schedule without the need for physical attendance. Whether you are interested in broadening your expertise or exploring a new field, this bundle covers key theories and practices that shape modern counselling. You will gain insights into human behaviour, effective communication techniques, and the structure of CBT, all within a framework designed to enhance your confidence in guiding others. Suitable for beginners and those seeking professional growth alike, this course set is CPD accredited to ensure recognised and valuable learning outcomes. These comprehensive courses are available in this Counselling Diploma - CPD Accredited 3 Courses Bundle Course 01: Counselling Diploma Course 02: Life Coaching and Counselling Course 03: Online CBT (Cognitive Behavioural Therapy) Course **Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Counselling Diploma Module 01 : Counselling and Counsellors Module 02 : Theories and Models of Counselling (Part 1) Module 03 : Theories and Models of Counselling (Part 2) Module 04 : Legal, Cultural and Ethical Issues in Professional Counselling Module 05 : Forms of Psychotherapy Module 06 : Engaging and Assessing the Patients Module 07 : Helping the Client in Crisis Module 08 : Crisis Intervention Module 09 : Low Intensity CBT Treatment Module 10 : Medication and Therapy in the Treatment of Mental Illness Module 11 : Communication Skills and Empathy in Counselling Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Counselling Diploma - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Counselling Diploma - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Why Choose The CPD Certification Service Accredited Course? With 25 years of experience in the Continuous Professional Development sector, CPD Certification Service (CPD UK) is the leading CPD accreditation organisation in the UK, working across all industry sectors. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements. Hundreds and thousands of professionals recognise the CPD Certified symbol as the qualitative benchmark that reflects and sets the industry standards. CPD UK evaluates learning activities to the highest standards and courses are certified against the universally accepted structured checklist. CPD 30 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Counselling Diploma - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Counselling Diploma - CPD Accredited 3 Courses Bundle training.

Negotiation Skills Workshop Course is designed for professionals and individuals who seek to enhance their negotiating abilities with the tools and techniques that drive successful outcomes. This dynamic course aims to provide you with a thorough understanding of negotiation strategies, helping you engage confidently in a range of negotiations, whether in the boardroom or in everyday business transactions. From understanding the nuances of human behaviour to mastering the art of persuasion, this course covers it all. Throughout the course, participants will gain invaluable insights into how to prepare for negotiations, identify key interests, and use language to influence decision-making effectively. Learn how to create value in negotiations, build rapport with stakeholders, and avoid common pitfalls that could undermine an agreement. Whether you're handling corporate deals, managing client relationships, or navigating team discussions, the Negotiation Skills Workshop Course offers the expertise you need to negotiate with success. Get ready to sharpen your abilities and reach your goals with confidence. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Understanding Conflict Module 2: Conflict Management Module 3: Understanding Negotiation Module 4: The Negotiation Process and Preparation Module 5: Powerful Negotiation Tool Module 6: Emotional Intelligence Module 7: Cross-Cultural Negotiation Module 8: Multi-Party Negotiations Module 9: Using Your Personal Negotiating Power Learning Outcomes: Conflict Mastery: Navigate conflicts adeptly, mastering resolution techniques. Strategic Negotiation: Develop strategic approaches for successful negotiation outcomes. Emotional Intelligence: Hone emotional intelligence to manage negotiations with finesse. Cross-Cultural Proficiency: Navigate cross-cultural negotiations with cultural sensitivity. Collaborative Leadership: Excel in multi-party negotiations, showcasing collaborative leadership. Personal Empowerment: Harness and leverage personal negotiating power for impactful results. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals in negotiation-centric roles Managers seeking conflict resolution expertise Entrepreneurs navigating business negotiations Legal professionals enhancing negotiation skills Sales and marketing professionals honing persuasive abilities HR professionals managing workplace conflicts International business professionals engaging in cross-cultural negotiations Anyone wanting to strengthen their negotiation acumen Career path Negotiation Consultant International Business Liaison Conflict Resolution Specialist Legal Negotiator Diplomatic Relations Officer Business Development Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Care Certificate (Standards 1 to 15) is a set of standards designed to support the induction and development of the health and care support workforce. The Care Certificate provides a framework to make sure that all support staff members must have the skills, expertise, and behaviours required to provide compassion, safe, and high-quality care in the workplace. It is important to understand your role in any job. The health and social care industry is no exception. This Care Certificate (Standards 1 to 15) course is designed to ensure that you are fully aware of your responsibilities and tasks at work. This course will teach you the importance of ongoing personal development and create a personal development plan. You will also learn about the importance of equality and diversity, how to operate inclusively, and other related topics, including ethical duty of care. Through this Care Certificate course, you will learn how difficult situations and potential problems can arise. Furthermore, this Care Certificate (Standards 1 to 15) course will teach you how to identify a person's language and communication needs and preferences, as well as proper verbal and nonverbal communication techniques. You will also learn how difficult situations and potential problems can arise. Our easy-to-understand curriculum developed by industry experts will assist you in gaining competitive skills so that you can succeed in your caregiving duties, whether at home or in a clinical setting. Why choose this Care Certificate (Standards 1 to 15) course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. >> Main Course: Care Certificate (Standards 1 to 15) >> Free Courses*** Course 01: Social Worker Course 02: Level 6 Diploma in Health and Social Care Management Course 03: Level 2 Certificate in Preparing to Work in Adult Social Care >> Others benefit Included with This course Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Care Certificate (Standards 1 to 15) course] Learning Outcomes After completing this course, you will be able to: Understand your role. Know how to develop a personal development plan. Gain a solid understanding of duty of care. Gain in-depth knowledge about equality and diversity. Know how to work in a person centred way. Understand communication techniques. Understand privacy and dignity. Gain a thorough understanding of fluids and nutrition. Understand mental health, dementia and learning disability. Understand safeguarding adults. Understand safeguarding children. Understand basic life support. Understand health and safety. Understand handling information. Understand infection prevention and control. Course Curriculum >> Care Certificate (Standards 1 to 15) Module 01: Understand Your Role Module 02: Developing A Personal Development Plan Module 03: Duty of care Module 04: Equality and diversity Module 05: Work in a person-centred way Module 06: Communication Module 07: Privacy and dignity Module 08: Fluids and nutrition Module 09: Awareness of mental health, dementia and learning disability Module 10: Safeguarding adults Module 11: Safeguarding children Module 12: Basic life support Module 13: Health and safety Module 14: Handling information Module 15: Infection prevention and control Assessment Method After completing Care Certificate (Standards 1 to 15) Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification After completing the Care Certificate (Standards 1 to 15) course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £15. Who is this course for? This Care Certificate (Standards 1 to 15) course is ideal for anyone looking to secure a role in the social care sector, such as: Social Worker Healthcare Assistants Adult Support Worker Mental Health Care Assistant Social Care Assessor Carer Requirements There are no particular requirements for this Care Certificate (Standards 1 to 15) course because it doesn't call for any specialized training. Career path In the UK, holders of a Care Certificate (Standards 1 to 15) can earn between £20,000 and £35,000 per year. Some of the job roles you can pursue are as follows: Nursing Support Assistant Social Worker Healthcare Assistant Care Worker

The Fitness Instructor course is designed to provide a deep understanding of the scientific and theoretical aspects of fitness training. Starting with an introduction to the fundamental concepts of fitness training, this course guides you through the critical areas of anatomy and physiology, essential for any aspiring fitness professional.

Project Leadership Skills (Virtual) To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What you will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity