<main style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Performance Edge open program begins each month as a small group class of managers and leaders focussed on improving their own and their team&#39;s productivity. The course focusses on:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Defining productivity. 80/20 rule and high payoff activities</li><li fr-original-style="" style="box-sizing: border-box;">Developing productive attitudes and habits</li><li fr-original-style="" style="box-sizing: border-box;">Planning, organisation, dealing with emails and interruptions</li><li fr-original-style="" style="box-sizing: border-box;">The power of goal setting</li><li fr-original-style="" style="box-sizing: border-box;">Managing priorities and work/life balance</li><li fr-original-style="" style="box-sizing: border-box;">Effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Delegation, team empowerment and the time of a leader.</li><li fr-original-style="" style="box-sizing: border-box;">Strategies for improving team productivity</li></ul></section><a name="Events" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><section fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Upcoming start dates</h2>1 start date available<div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h4 title="Next available date" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Start anytime</h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Self-Paced Online</li><li fr-original-style="" style="box-sizing: border-box;">Online</li></ul></div></section><a name="InstituteText" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Why choose Leadership Management International (UK)" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Why choose Leadership Management International (UK)</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">60</strong> years</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">27</strong> languages</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2&nbsp;million</strong> participants</p></section></section></main>

Leadership Management International (LMI) UK

The Performance Edge open program begins each month as a small group class of managers and leaders focussed on improving their own and their team's productivity.

The Performance Edge

General Admission

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Data Warehouse Administrator<br />Database Administrators<br />Database Designers<br />Support Engineer<br />Technical Administrator</p>Overview<p>Back up, restore, and patch DBCS database deployments<br />Describe the DBaaS and on-premises Oracle Database architectures<br />Manage database instances<br />Manage UNDO data<br />Move data between databases<br />Implement basic backup and recovery procedures<br />Monitor and tune database performance<br />Tune SQL to improve performance<br />Manage resources with Oracle Database Resource Manager<br />Create pluggable databases (PDBs)<br />Configure the Oracle network environment<br />Administer user security and implement auditing<br />Create and manage tablespaces<br />Manage storage space<br />Create and manage Database as a Cloud Service (DBCS) database deployments<br />Register databases and manage performance with Enterprise Manager Cloud Control</p><p>The Oracle Database 12c R2: Administration Workshop Ed 3 course is designed to provide students with a firm foundation in administration of an Oracle Database. In this course students will gain a conceptual understanding of Oracle Database architecture and learn how to manage an Oracle Database in an effective and efficient manner.</p></div><div id="course-pills-2"><h4>Exploring Oracle Database Architecture</h4><ul><li>Introducing Oracle Database</li><li>Relation Database Models</li><li>Oracle SQL and PL/SQL</li><li>Oracle Database Server Architecture</li><li>Connecting to Oracle Databases</li><li>Oracle Database Tools</li><li>Oracle-Supplied User Accounts</li><li>Querying the Oracle Data Dictionary</li></ul><h4>Managing Database Instances</h4><ul><li>Initialization Parameter Files</li><li>Starting Up Oracle Databases</li><li>Shutting Down Oracle Databases</li><li>Opening and Closing PDBs</li><li>Working with the Automatic Diagnostic Repository (ADR)</li><li>Querying Dynamic Performance Views</li></ul><h4>Creating PDBs</h4><ul><li>Methods and Tools to Create PDBs</li><li>Creating PDBs from Seed with SQL*Plus</li><li>Cloning PDBs with SQL*Plus</li><li>Unplugging and Pluggin In PDBs with SQL*Plus</li><li>Dropping PDBs with SQL*Plus</li></ul><h4>Configuring the Oracle Network Environment</h4><ul><li>Oracle Net Services</li><li>How Listeners Work</li><li>Configuring Listeners for Dynamic Service Registration</li><li>Configuring Listeners for Static Service Registration</li><li>Configuring Local Naming for Connections</li><li>Testing Oracle Net Connectivity with tnsping</li><li>Configuring Communication Between Databases</li><li>Dedicated Versus Shared Server Configurations</li></ul><h4>Administering User Security</h4><ul><li>Creating Users</li><li>Granting Privileges</li><li>Creating and Granting Roles</li><li>Revoking Privileges and Roles</li><li>Creating and Assigning Profiles</li><li>Authenticating Users</li><li>Assigning Quotas to Users</li><li>Applying the Principal of Least Privilege</li></ul><h4>Creating and Managing Tablespaces</h4><ul><li>How Table Data is Stored</li><li>Creating Tablespaces in SQL*Plus</li><li>Altering and Dropping Tablespaces in SQL*Plus</li><li>Viewing Tablespace Information in SQL*Plus</li><li>Implementing Oracle Managed Files</li><li>Moving and Renaming Online Data Files in SQL*Plus</li></ul><h4>Managing Storage Space</h4><ul><li>Oracle Database Space Management Features</li><li>Block Space Management</li><li>Row Chaining and Migration</li><li>Free Space Management Within Segments</li><li>Types of Segments</li><li>Allocating Extents</li><li>Understanding Deferred Segment Creation</li><li>Space-Saving Features</li></ul><h4>Managing UNDO Data</h4><ul><li>Undo Data: Overview</li><li>Transactions and Undo Data</li><li>Storing Undo Information</li><li>Comparing Undo Data and Redo Data</li><li>Managing Undo</li><li>Local Undo Mode Versus Shared Undo Mode</li><li>Configuring Undo Retention</li><li>Categories of Undo</li></ul><h4>Moving Data</h4><ul><li>Moving Data: General Architecture</li><li>Oracle Data Pump: Overview</li><li>Oracle Data Pump: Benefits</li><li>Data Pump Export and Import Clients</li><li>Data Pump Utility: Interfaces and Modes</li><li>Data Pump Import: Transformations</li><li>SQL*Loader Overview</li><li>Loading Methods</li></ul><h4>Backup and Recovery Concepts</h4><ul><li>DBA Responsibilities</li><li>Categories of Failure</li><li>Understanding Instance Recovery</li><li>Understanding Types of Backups</li><li>Comparing Complete and Incomplete Recovery</li><li>Oracle Data Protection Solutions</li><li>Flashback Technology</li></ul><h4>Monitoring and Tuning Database Performance</h4><ul><li>Managing Performance Activities</li><li>Performance Planning Considerations</li><li>Database Maintenance</li><li>Automatic Workload Repository (AWR)</li><li>Automatic Database Diagnostic Monitor</li><li>Performance Monitoring</li><li>Performance Tuning Methodology</li><li>Database Server Statistics and Metrics</li></ul><h4>SQL Tuning</h4><ul><li>SQL Tuning Process</li><li>Oracle Optimizer</li><li>Optimizer Statistics</li><li>SQL Plan Directives</li><li>Adaptive Execution Plans</li><li>SQL Tuning Advisor</li><li>SQL Access Advisor</li><li>SQL Performance Analyzer</li></ul><h4>Oracle Database Resource Manager</h4><ul><li>Oracle Database Resource Manager: Overview</li><li>Resource Manager Elements</li><li>Using Resource Manager to Allocate Resources</li><li>Creating a Simple Resource Plan</li><li>Creating a Complex Resource Plan</li><li>Using the Active Session Pool Feature</li><li>Limiting CPU Utilization at the Database Level</li><li>Limiting CPU Utilization at the Server Level</li></ul><h4>Enterprise Manager Cloud Control</h4><ul><li>Controlling the Enterprise Manager Cloud Control Framework</li><li>Starting the Enterprise Manager Cloud Control Framework</li><li>Stopping the Enterprise Manager Cloud Control Framework</li></ul><h4>Introduction to Oracle Database Cloud Service</h4><ul><li>Oracle Cloud: Overview</li><li>Database Cloud Service Offerings</li><li>DBCS Architecture</li><li>Features and Tooling</li><li>Additional Database Configuration Options</li></ul><h4>Creating DBCS Database Deployments</h4><ul><li>Automated Database Provisioning</li><li>Creating a Database Deployment</li><li>How SSH Key Pairs are Used</li><li>Creating an SSH Key Pair</li><li>Storage Used for Database Files</li></ul><h4>Managing DBCS Database Deployments</h4><ul><li>Cloud Tooling</li><li>Accessing Tools and Features from the DBCS Console</li><li>Managing the Compute Node Associated With a Database Deployment</li><li>Managing Network Access to DBCS</li><li>Enabling Access to a Compute Node Port</li><li>Scaling a Database Deployment</li></ul><h4>Backing Up and Restoring DBCS Database Deployments</h4><ul><li>Backing Up and Recovering Databases on DBCS</li><li>Backup Destination Choices</li><li>Backup Configuration</li><li>Creating an On-Demand Backup</li><li>Customizing the Backup Configuration</li><li>Performing Recovery by Using the Console</li><li>Performing Recovery by Using the dbaascli Utility</li></ul><h4>Patching DBCS Database Deployments</h4><ul><li>Patching DBCS</li><li>Using the DBCS Console to Manage Patches</li><li>Using the dbaascli Utility to Manage Patches</li></ul><h4>Creating Master Encryption Keys for PDBs</h4><ul><li>CDB and PDB Master Encryption Keys</li><li>Determining Whether You Need to Create and Activate and Encryption Key for a PDB</li><li>Creating and Activating an Encryption Key</li></ul><h4>Tablespace Encryption by Default</h4><ul><li>Tablespace Encryption by Default in DBCS</li><li>Transparent Data Encryption (TDE) Overview</li><li>Components of TDE</li><li>Using TDE</li><li>Defining the Keystore Location</li><li>Controlling Tablespace Encryption by Default</li><li>Managing the Software Keystore and Master Encryption Key</li><li>Managing the Keystore in CDBs and PDBs</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Oracle Database 12c R2 - Administration Workshop Ed 3 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Oracle Database 12c R2 - Administration Workshop Ed 3 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Oracle Primavera

Oracle SQL

AWS Certified Database

Oracle 1Z0-819

Database Administration

Oracle Database

Oracle Database 12c R2 - Administration Workshop Ed 3

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is recommended for:<br />? System Administrators<br />? Patch Administrators<br />? SA Administrators<br />? Policy Setters<br />? IT Managers<br />? IT or Application Architects<br />? Data Center Managers<br />? Application Experts<br />? Operations Experts<br />? Deployment Specialists<br />? Application Deployment Manager Administrators<br />? QA Team Members and Managers<br />? Security Administrators<br />? Other technical personnel who are responsible for data center automation</p>Overview<p>After completing this course, you should be able to:<br />? Describe the Server Automation (SA) core architecture and key components of SA<br />? Integrate unmanaged servers into the SA managed environment and discover server information through SA<br />? Use the Operation System (OS) Provisioning feature of SA to automate the installation of OS onto servers<br />? Provision virtual servers and manage their server lifecycle through SA<br />? Create static and dynamic device groups to manage multiple servers as groups<br />? Manage packages as part of the software management feature in SA<br />? Use a policy-based management methodology to provision software and manage software updates<br />? Describe and use Application Deployment Manager (ADM) to manage an application lifecycle using SA<br />? Use the Application Configuration feature of SA to manage the values in configuration files on managed servers<br />? Manage patches on various OS platforms using a patch policy or software policy<br />? Use the Audit and Remediation feature of SA to ensure servers and applications are compliant with defined best practices or corporate policies<br />? Use the Compliance feature of SA to discover out-of-compliance servers in the managed environment and ensure that they are in compliance with corporate policies<br />? Use the Global Shell and Global File System (OGFS) features to explore and manage servers in an SA environment<br />? Create, manage, and execute scripts I SA to manage servers or server groups</p><p>This five-day course provides the necessary foundation to manage the data center servers and application environment using HP Server Automation (SA) 10. The course covers the key components of SA and their functionality.</p></div><div id="course-pills-2"><h4>Course Overview and Introduction to HP Server Automation</h4><ul><li>? Discuss the IT organization?s preference for automation</li><li>? Discuss the main features of HP SA</li><li>? Discuss the benefits of using SA</li><li>? Describe the distributed architecture of SA</li></ul><h4>Exploring the Architecture and Interfaces</h4><ul><li>? Define an SA core</li><li>? Describe the functionality of each key component of SA</li><li>? Describe SA users</li><li>? Use the SA client to explore a managed server environment</li><li>? Describe the SA core architecture and key components</li><li>? Learn how to use the SA interfaces to explore the server environment</li></ul><h4>Agent Functionality and Server Integration</h4><ul><li>? Differentiate the agent types</li><li>? Describe the SA agent functionality</li><li>? Specify the requirements for installing an SA agent onto an unmanaged server</li><li>? Install an agent onto an unmanaged server using the SA client and manual installation</li><li>? Troubleshoot agent installation and communication failures</li><li>? Explore the server inventory using the Device Explorer of the SA client</li><li>? Describe the Agent Tools feature within SA</li><li>? Integrate existing, unmanaged servers into the SA managed environment</li><li>? Summarize what server information is collected by the agent</li><li>? Explain the server module objects</li><li>? Explain agent extensions</li></ul><h4>Provisioning Operating Systems (OS) Using OS Build Plans (OSBPs)</h4><ul><li>? Describe the Operating System (OS) provisioning feature within SA</li><li>? Describe the process of provisioning an OS on a server</li><li>? Define and run an OS Build Plan (OSBP)</li></ul><h4>Dynamic Host Configuration Protocol (DHCP) Less or Static IP Provisioning</h4><ul><li>? Configure and run the Managed Boot Client(s) (MBC)</li><li>? Provision Operating Systems (OS) without using Dynamic Host Configuration Protocol (DHCP) (or by using Static IP)</li></ul><h4>Managing Virtualization</h4><ul><li>? Describe the supported virtualization management features in SA</li><li>? Describe the process of provisioning virtual servers for VMware Enterprise Server Xi (VMware ESXi) and Solaris 10</li><li>? Identify the relationship between the hypervisor and its virtual servers</li><li>? Manage the lifecycle of VMware Virtual Machines (VMs)</li><li>? Manage the lifecycle of Solaris zones</li><li>? Integrate with VMware Virtual Center using Virtualization Service (VS)</li></ul><h4>Exploring Device Groups</h4><ul><li>? Explain device groups and their characteristics</li><li>? Describe the different types of device groups supported in SA</li><li>? Create static and dynamic device groups using the SA client</li></ul><h4>Exploring Device Groups with Search Results</h4><ul><li>? Describe the different types of search in the SA client</li><li>? Discuss the process to save and retrieve search results</li><li>? Create device groups from search results</li><li>? Develop sample reports using advanced search</li></ul><h4>Managing Packages</h4><ul><li>? Describe how to manage packages in SA</li><li>? Discuss the supported package types</li><li>? Explain how to organize the software library</li><li>? Import and export packages into the software repository</li><li>? Install and uninstall packages</li><li>? Manage Red Hat Package Manager (RPM) packages</li></ul><h4>Software Management</h4><ul><li>? Describe the use of policy-based software management in SA</li><li>? Describe how to manage software policies in SA</li><li>? List the software management setup tasks</li><li>? Install and uninstall software using software policies</li><li>? Manage software updates using software policies</li></ul><h4>Working with Application Deployment Manager (ADM)</h4><ul><li>? Describe the Application Deployment Manager (ADM) and its functions</li><li>? Manage the ADM</li><li>? Set permissions for ADM</li><li>? Define an application, a target, and a component</li><li>? Deploy an application</li><li>? Manage an Application Deployment job</li><li>? Describe the rollback and undeploy process</li><li>? Import and export Application Deployment data from SA</li></ul><h4>Application Configuration Management</h4><ul><li>? Describe how application configurations are managed in SA</li><li>? Describe application configuration components</li><li>? Control values using an application configuration inheritance model</li><li>? Push application configuration values to servers</li></ul><h4>Managing Patches</h4><ul><li>? Describe the patch management feature in SA</li><li>? View patch information</li><li>? Describe UNIX patch management tasks</li><li>? Install patches using patch policies on the Windows platform</li><li>? Identify Microsoft patch administration tasks</li><li>? Manage patches on Red Hat LINUX</li></ul><h4>Working with Audits, Snapshots, and Remediation</h4><ul><li>? Describe the audit and remediation feature in SA</li><li>? Create and run audits</li><li>? Configure file audit rules</li><li>? Set audit rule exceptions</li><li>? View audit results and remediate the differences</li><li>? Describe how to use Business Service Automation Essentials (BSAE) Network to run compliance audits</li></ul><h4>Enforcing Compliance</h4><ul><li>? Define server compliance concepts</li><li>? Describe the compliance management feature in SA</li><li>? Scan and view the compliance status of servers</li><li>? Remediate non-compliant servers</li></ul><h4>Exploring Servers Using the Global Shell and Global File System</h4><ul><li>? Describe the Global Shell and Opsware Global File System (OGFS) features within SA</li><li>? Describe how Global Shell and OGFS features can be used to manage servers within the SA environment</li><li>? Describe how to navigate and filter data in the OGFS using the Global Shell</li><li>? Use the Remote Shell (ROSH) command to login to a managed server and execute shell scripts on a managed server</li><li>? Use the SA remote terminal feature to access and manage servers in the managed environment</li></ul><h4>Scripting with SA</h4><ul><li>? Describe the script management and execution feature in SA</li><li>? Create scripts using the SA client</li><li>? Execute ad hoc or saved scripts</li><li>? View and download script results</li><li>? Describe PowerShell integration with SA</li><li>? Explain the Extensible Discovery server module</li><li>? Introduce Automation Platform eXtensions (APX) scripting</li></ul><h4>Exploring Reports in SA</h4><ul><li>? Explain SA reports</li><li>? List the reports available in SA</li><li>? Generate an SA report</li><li>? Explain Business Service Automation (BSA) Essentials basics as a reporting tool</li></ul><h4>OS Provisioning with OS Sequences</h4><ul><li>? Describe the OS Provisioning feature within SA</li><li>? Describe the process of provisioning an OS on a server</li><li>? Define and run an OS Sequence</li></ul></div>

Linux Administration

Operating Systems & Services

AWS Certified Solutions Architect

SA120 - Server Automation 10.x Essentials

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: rgb(57, 54, 79); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);">Financial reporting best practices involve adherence to accounting principles, regulatory requirements, and industry standards.</strong></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">CFOs should stay informed about evolving accounting standards and regulatory changes. Regularly review updates from regulatory bodies such as the Financial Reporting Council (FRC) and International Financial Reporting Standards (IFRS) to ensure compliance. Engage with industry associations and professional networks to stay abreast of best practices and emerging trends in financial reporting. By actively staying informed, CFOs can adapt their processes and policies to meet changing requirements.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Regulatory compliance is a key aspect of financial reporting. How do CFOs navigate the landscape of regulatory requirements and ensure compliance within their organisations?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Navigating the regulatory landscape requires a proactive and diligent approach. CFOs must develop a deep understanding of the relevant regulations, such as the Companies Act, UK GAAP, or IFRS, depending on the reporting framework. They collaborate with legal teams and auditors to interpret and apply the regulations correctly. Implementing strong internal controls, conducting regular compliance assessments, and engaging in external audits are essential steps to ensure compliance and mitigate potential risks.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Compliance is an ongoing process. CFOs should establish a culture of compliance throughout the organization, emphasizing the importance of ethical practices, accuracy, and transparency in financial reporting. Training programs, internal communication, and regular compliance reviews help foster a compliance-conscious culture. By creating a framework that promotes adherence to regulations, CFOs establish a solid foundation for accurate and reliable financial reporting.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><a href="https://www.fdcapital.co.uk/podcast/the-intricacies-of-financial-reporting-and-compliance-in-the-uk/" target="_blank" rel="nofollow noopener noreferrer" style="color: rgb(54, 89, 227); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(54, 89, 227);">https://www.fdcapital.co.uk/podcast/the-intricacies-of-financial-reporting-and-compliance-in-the-uk/</a></p></div><section style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Tags</h3></div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/events/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Events</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/ttd/online/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Things To Do Online</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/seminars/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Seminars</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/business--seminars/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Business Seminars</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23financial/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#financial</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23compliance/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#compliance</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23reporting/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#reporting</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23uk/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#uk</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23intricacies/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#intricacies</a></li></ul></section><section style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><br fr-original-style="" style="box-sizing: border-box;"></div></section></section></div></div></div>

FD Capital

Financial Reporting

The intricacies of financial reporting and compliance in the UK

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: rgb(57, 54, 79); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);">he role of a CFO extends beyond day-to-day financial management and plays a pivotal role in preparing a business for an exit.</strong></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The role of a CFO extends beyond day-to-day financial management and plays a pivotal role in preparing a business for an exit, whether it be through a merger, acquisition, or other strategic transaction. Here are some key points to consider:</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Financial Due Diligence: CFOs play a crucial role in conducting financial due diligence to assess the company&rsquo;s financial health and identify any potential risks or issues. This involves reviewing financial statements, accounting practices, contracts, and other financial data to ensure accuracy and transparency.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Valuation and Financial Modeling: CFOs work closely with the executive team, external advisors, and investment bankers to determine the company&rsquo;s valuation. They develop financial models, assess growth projections, and analyze market comparables to arrive at a fair and realistic valuation range.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Financial Documentation and Reporting: CFOs ensure that financial documentation and reporting are in order, accurate, and compliant with regulatory requirements. This includes preparing financial statements, management reports, and other financial disclosures necessary for the exit process.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Negotiation and Deal Structuring: CFOs collaborate with legal and executive teams to negotiate the terms of the exit transaction. They provide financial insights and expertise to structure the deal in a way that maximizes value for the company and its stakeholders.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Tax Planning and Optimisation: CFOs work closely with tax advisors to develop tax-efficient strategies for the exit transaction. They assess potential tax implications, explore tax-saving opportunities, and ensure compliance with applicable tax laws and regulations.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Financial Communication and Investor Relations: CFOs play a critical role in communicating the financial aspects of the exit to internal and external stakeholders. They work with investor relations teams to ensure that key messages are effectively conveyed, providing transparency and clarity throughout the exit process.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><a href="https://www.fdcapital.co.uk/podcast/the-vital-role-of-cfos-in-business-exit-preparation/" target="_blank" rel="nofollow noopener noreferrer" style="color: rgb(54, 89, 227); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(54, 89, 227);">https://www.fdcapital.co.uk/podcast/the-vital-role-of-cfos-in-business-exit-preparation/</a></p></div><section style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Tags</h3></div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/events/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Events</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/ttd/online/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Things To Do Online</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/seminars/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Seminars</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/business--seminars/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Business Seminars</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23business/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#business</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23cfo/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#cfo</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23preparation/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#preparation</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23exit/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#exit</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23vital/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#vital</a></li></ul></section></div></div>

The vital role of CFOs in business exit preparation

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is intended for intermediate business and requirements analysts who are looking to improve their business case development and presentation skills. This course is also a great fit for project managers and product owners who work closely with business analysts or who perform some form of business case work themselves.</p>Overview<p>Understand the role of the business analyst within the business case process<br />Understand the main professional associations and standards that support business analysts in the industry<br />Discuss the benefits of business case creation <br />Explore how to define the business need<br />Describe the role of the business analyst in  supporting the enterprise to determine how to optimally invest in the right project initiatives<br />Explain how to identify stakeholders and the significance to the pre-project activities<br />Discuss the importance of analyzing the enterprise<br />Describe and explore the activities performed to assess the current business environment<br />Explain how a business analyst describes a ?future? state environment including how to identify gaps in enterprise capabilities<br />Present and explore how to define the scope of a solution<br />Describe the activities performed and techniques used to determine viable solution options<br />Explore various techniques for evaluating solution options including feasibility and risk analysis<br />Thoroughly understand the purpose of conducting a feasibility assessment<br />Discuss and practice a number of business analysis techniques that support the business case process  <br />Explore the components of a business case<br />Describe how the business case supports decision makers in making go/no-go decisions<br />Demonstrate how to assemble the output from pre-project activities into a well-structured business case<br />Present techniques for presenting business cases to top level managers and obtaining buy-in <br />Discuss methods for preparing for challenges during business case delivery</p><p>Students learn the steps to effective business case development and support your strategic business recommendations with sound budgeting and financial back-up. The one course you need to make high-impact recommendations and receive full management support for your ideas.<br /></p></div><div id="course-pills-2"><h4>Introduction</h4><ul><li>Module Learning Objectives </li><li>What is Business Analysis</li><li>Polling Question </li><li>International Institute of Business Analysis </li><li>BABOKÂ© Guide Components</li><li>Project Management Institute </li><li>Business Analysis for Practitioners: A Practice Guide </li><li>BABOKÂ© Guide Knowledge Areas </li><li>Benefits of Business Analysis </li><li>Polling Question </li><li>A Business Analyst can Influence Project Success Factors </li><li>Challenges of Business Analysis </li><li>Polling Question </li><li>Purpose of a Business Case </li><li>Exercise 1a: What Should a Business Case Include </li><li>Define the Business Case Elements </li><li>What to Look Out For </li><li>Who is Involved </li><li>Exercise 1b: Review Business Case Outline </li><li>Module Learning Objectives </li></ul><h4>Pre-Project Activities &amp; the Business Analyst</h4><ul><li>Module Learning Objectives </li><li>The Definition of a Business Analyst</li><li>The Role of a Business Analyst</li><li>Responsibilities of a BA </li><li>BA Role vs. PM Role </li><li>Business Analysis vs. Systems Analysis</li><li>Business Analysis Competencies </li><li>Polling Question </li><li>Business Analyst Role and Stakeholders </li><li>Exercise 2a: Review the Case Study </li><li>What is a Stakeholder? </li><li>The Importance of Stakeholders</li><li>Stakeholder Identification </li><li>Tips for Identifying Stakeholders </li><li>Other Stakeholder Tips </li><li>Stakeholder Identification/Analysis </li><li>Exercise 2b: Identify Roles and Responsibilities </li><li>Stakeholder Map </li><li>Stakeholder Matrix &amp; Onion Diagrams </li><li>A Stakeholder Map </li><li>Onion Diagram </li><li>Exercise 2c: Why do we Need to Understand the Enterprise? </li><li>Why Study the Enterprise? </li><li>What is Enterprise Architecture? </li><li>What is Strategy Analysis? </li><li>About Strategy Analysis </li><li>Purpose of Strategy Analysis </li><li>When to Perform Strategy Analysis </li><li>Strategic Planning </li><li>Module Summary </li></ul><h4>The Needs Assessment Process </h4><ul><li>Module Learning Objectives </li><li>Business Need Defined </li><li>Define Business Need </li><li>The Needs Assessment Process </li><li>Problem or Opportunity</li><li>Exercise 3a: Problem/Opportunity Identification </li><li>Understanding Why </li><li>Situation Statements </li><li>Business Need and Current State </li><li>Determine the Stakeholders </li><li>Polling Question </li><li>Goals and Objectives </li><li>Polling Question </li><li>Exercise 3b: Give 3 Examples of Business Goals </li><li>Define Business Need Techniques </li><li>Exercise 3c: Identify the Business Need </li><li>Definition of Strategy Analysis </li><li>When Business Strategy is not Driving Project Definition</li><li>Typical Project Profile </li><li>The Executive Paradox</li><li>Solution to the Paradox </li><li>Exercise 3d: Describe 3 Outcomes You Would Expect from the Case Study </li><li>The Four ?Ares? </li><li>Understand How to Create a Business Model </li><li>Business Model Example </li><li>Exercise 3e: Create a Business Model </li><li>The Business Case Approach</li><li>Financial and Strategic Measurement Tools </li><li>Module Summary </li></ul><h4>Determining the Required Capabilities &amp; Defining Solution Scope </h4><ul><li>Module Learning Objectives </li><li>Business Need and Current State </li><li>Purpose of Analyzing the Current State </li><li>Analyzing Current Capabilities and Process </li><li>Capabilities Defined </li><li>Techniques for Analyzing the Current State </li><li>Define the Future State </li><li>Techniques for Defining the Future State </li><li>Assess Capability Gaps </li><li>Stakeholders Involved when Reviewing Capability Gaps </li><li>Discussion: Assessing New Capabilities </li><li>Defining Solution Scope </li><li>Determining Scope Boundary </li><li>How to Define Solution Scope </li><li>Defining Solution Scope </li><li>Project Scope and Product Scope </li><li>Scope Modeling </li><li>Techniques Used to Define Scope </li><li>Define Scope Boundaries </li><li>Modeling Scope: Context Diagram </li><li>Exercise 4a: Create a Context Diagram from the Case Study </li><li>Communicating Solution Scope to Stakeholders </li><li>Stakeholders Participating in Scope Activities </li><li>Exercise 4b: Discuss Managing Expectations </li><li>Module Summary </li></ul><h4>Assessing Feasibility &amp; Proposing Solution Options </h4><ul><li>Module Learning Objectives </li><li>Financial Analysis </li><li>Purpose of Financial Analysis </li><li>Costs versus Benefits </li><li>Financial Models </li><li>Timing for Assessing Financial Benefits </li><li>Risk </li><li>Assessing Risks </li><li>Risk Process </li><li>Exercise 5a: Identifying Risks </li><li>Risk Analysis </li><li>Capturing and Categorizing Risks </li><li>Risk Strategies </li><li>Tolerance for Risk </li><li>Determining Solution Options </li><li>Solution Option Process </li><li>Determining and Analyzing Solution Options </li><li>Brainstorming</li><li>Conducting an Outcomes Focused Brainstorming Session </li><li>Stakeholders Involved in Determining Solution Options </li><li>Exercise 5b: Determining Solution Options </li><li>Feasibility Analysis</li><li>Discussion: Ranking Solution Options </li><li>Discussion: Recommending the Most Viable Option</li><li>Exercise 5c: Assess the Most Viable Options </li><li>Solution Approach Definition</li><li>Exercise 5d: Review the Business Case Templates </li><li>Module Summary </li></ul><h4>Packaging &amp; Presenting the Business Case</h4><ul><li>Module Learning Objectives</li><li>Circumventing a Business Case</li><li>Documenting the Business Case</li><li>Value of the Business Case Process</li><li>Business Case Components</li><li>Business Case Techniques</li><li>Build a Convincing Business Case</li><li>Discussion: Identifying Decision Criteria</li><li>Exercise 6a: Supporting a Go/No Go Decision</li><li>Packaging the Business Case</li><li>Planning Business Case Delivery </li><li>Discussion: Planning Stakeholder Buy-in </li><li>Information and Communication Needs in the Business Case Process </li><li>Presenting your Business Case </li><li>Exercise 6b: Anticipating and Responding to Challenges </li><li>Module Summary </li></ul><h4>Course Wrap Up</h4><ul><li>Course Summary </li><li>Questions </li><li>Additional Resources </li><li>Thank You</li><li></li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans BA03 - Writing Effective Business Cases training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the BA03 - Writing Effective Business Cases course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Business Analyst

Agile Business Analyst

Business Analysis

Business Case

Business Case Development

Business Data Analysis

BA03 - Writing Effective Business Cases

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Trade Supplier</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 12 Months Level 2</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Trade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);">Trade Supplier</span></span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Structure, mission, objectives and culture and how the role contributes to its success.</li><li fr-original-style="" style="box-sizing: border-box;">Position in the flow of goods and services, between the manufacturer and the customer,</li><li fr-original-style="" style="box-sizing: border-box;">Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Internal policies and procedures, how these relate to the role and interact with legislative obligations.</li><li fr-original-style="" style="box-sizing: border-box;">Vulnerability to situations that pose risk to the brand and/or business reputation</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using appropriate techniques and forms of communication to put customers at ease and gain their trust.</li><li fr-original-style="" style="box-sizing: border-box;">Delivering customer service that exceeds customer expectations</li><li fr-original-style="" style="box-sizing: border-box;">Identifying customer requirements and referring them onwards in an appropriate manner</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the products, services and language used by trade customers and the technical application of those product and services</li><li fr-original-style="" style="box-sizing: border-box;">Receiving stock, despatching customer orders and processing returns in line with company processes</li><li fr-original-style="" style="box-sizing: border-box;">Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customers in the style of the business</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate Personal Protective Equipment and operates machinery safely and effectively</li><li fr-original-style="" style="box-sizing: border-box;">Consistently takes into account company environmental and sustainability policies and procedures.</li></ul>

Rachel Hood

Supply Chain Management

Supply chain management (SCM)

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

Trade Supplier Level 2

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: rgb(57, 54, 79); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);">Ethics Matters: Corporate Governance and CFOs,&rdquo; the podcast where we dive deep into the critical intersection of corporate governance.</strong></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Sustainability and ESG reporting have gained significant attention in recent years. How do CFOs incorporate these considerations into their financial strategies and decision-making?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">CFOs recognise that sustainable practices and ESG considerations are not only ethical imperatives but also critical for long-term business success. We incorporate these considerations into financial strategies by assessing the environmental and social impacts of our operations, supply chains, and investment decisions. By incorporating ESG factors into our financial analyses, we make more informed decisions that align with our company&rsquo;s values and stakeholder expectations.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Furthermore, CFOs play a pivotal role in ESG reporting. We collaborate with cross-functional teams to collect relevant data, establish reporting frameworks, and communicate the company&rsquo;s sustainability initiatives to stakeholders. This transparency fosters trust and accountability while allowing investors, customers, and the broader community to evaluate our commitment to sustainable practices.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Board engagement is essential for effective corporate governance. How can CFOs contribute to building a strong relationship between the CFO and the board of directors?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Building a strong relationship with the board of directors begins with open and transparent communication. CFOs provide timely and accurate financial information, strategic insights, and risk assessments to the board. We actively participate in board meetings, present financial reports, and engage in discussions about financial performance, strategic initiatives, and potential risks. By demonstrating our financial expertise and ethical leadership, we contribute to a healthy and productive relationship with the board.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It&rsquo;s also crucial for CFOs to provide independent perspectives and challenge conventional thinking when necessary. By offering well-informed insights and raising critical questions, we contribute to robust board discussions and decision-making. This collaborative approach fosters an environment where diverse perspectives are valued, and ethical considerations are thoroughly examined.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">I would encourage fellow CFOs to prioritise ethics and corporate governance as integral components of their roles. Embed ethical considerations into decision-making processes, ensure robust governance structures, and actively engage with stakeholders. By doing so, we can drive sustainable, responsible, and successful organizations.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><a href="https://www.fdcapital.co.uk/podcast/ethics-matters-corporate-governance-and-cfos/" target="_blank" rel="nofollow noopener noreferrer" style="color: rgb(54, 89, 227); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(54, 89, 227);">https://www.fdcapital.co.uk/podcast/ethics-matters-corporate-governance-and-cfos/</a></p></div><section style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Tags</h3></div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/events/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Events</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/ttd/online/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Things To Do Online</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/conferences/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Conferences</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/business--conferences/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">Online Business Conferences</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23event/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#event</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23ethics/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#ethics</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23matters/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#matters</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23cfos/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#cfos</a></li><li fr-original-style="" style="box-sizing: border-box;"><a href="https://www.eventbrite.co.uk/d/online/%23corporategovernance/" style="color: rgb(57, 54, 79); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(57, 54, 79);">#corporategovernance</a></li></ul></section></div></div></div>

Ethics Matters: Corporate Governance and CFOs

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Supporting and engaging with different parts of the organisation and interact with internal or external customer.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);">Business Administration</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 18 Months Level 3</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.The business administrator is expected to deliver their responsibilities efficiently and with integrity &ndash;showing a positive attitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Administration</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Knows organisational structure and demonstrates understanding of how their work benefits the organisation.Knows how they fit within their team and recognises how their skills can help them to progress their career.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Understands laws and regulations that apply to their role including data protection, health &amp; safety, compliance etc. Supports the company in applying the regulations.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Understands the organisation&#39;s internal policies and key business policies relating to sector.* Understands the applicability of business principles such as managing change, business finances and project management.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.Makes recommendations for improvements and present solutions to management.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation&#39;s code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity &ndash; representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.</p>

Business

Supporting and engaging with different parts of the organisation and interact with internal or external customer.

Business Administration Level 3

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A professional for direct customer support within all sectors and organisation types.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);">Customer Service Specialist</span></span></span></strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 15 Months Level 4</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The main purpose of a customer service specialist is to be a &lsquo;professional&rsquo; for direct customer support within all sectors and organisation types.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation&rsquo;s products and/or services, you share knowledge with your wider team and colleagues.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);">Customer Service Specialist</span></span></span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact your service provision has on the wider organisation and the value it adds.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to analyse, use and present a range of information to provide customer insight</li><li fr-original-style="" style="box-sizing: border-box;">Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your business environment and culture and the position of customer service within it.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to find and use industry best practice to enhance own knowledge.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.</li><li fr-original-style="" style="box-sizing: border-box;">Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.</li><li fr-original-style="" style="box-sizing: border-box;">Maintain a positive relationship even when you are unable to deliver the customer&rsquo;s expected outcome.</li><li fr-original-style="" style="box-sizing: border-box;">When managing referrals or escalations take into account historical interactions and challenges to determine next steps.</li><li fr-original-style="" style="box-sizing: border-box;">Make recommendations based on your findings to enable improvement.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Proactively keep your service, industry and best practice knowledge and skills up-to-date.</li><li fr-original-style="" style="box-sizing: border-box;">Consider personal goals related to service and take action towards achieving them.</li><li fr-original-style="" style="box-sizing: border-box;">Exercises proactivity and creativity when identifying solutions to customer and organisational issues.</li><li fr-original-style="" style="box-sizing: border-box;">Make realistic promises and deliver on them.</li><li fr-original-style="" style="box-sizing: border-box;">Work effectively and collaboratively with colleagues at all levels to achieve results.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise colleagues as internal customers.</li><li fr-original-style="" style="box-sizing: border-box;">Ensure your personal presentation, in all forms of communication, reflects positively on your organisation&rsquo;sbrand.</li></ul>

A professional for direct customer support within all sectors and organisation types.

Customer Service Specialist Level 3

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The colour energies are the essential building blocks of team and personal effectiveness, they develop the vital self awareness that makes flexibility possible.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What impact would there be on your team&#39;s performance if they understood themselves and each other better?</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This virtual workshop has been designed for any group of people who want to get the best from themselves and those they work with. As we know, better teamwork increases productivity and performance, as well as enhancing relationships!&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Introductory Workshop is an interactive, informative and fun way to begin this journey. We focus on behaviours rather than personality and provide a common language that helps a team communicate their similarities and differences easily.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How will your team benefit from this workshop? They will:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Gain a clearer understanding of their individual strengths</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Learn how to get the best out of others in the team</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Create a common language to communicate and connect better</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Appreciate each other&#39;s strengths and the value each person brings</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Strengthen team cohesion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Create action plans to help embed ongoing development</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We have worked with thousands of teams and individuals, which statement best describes your team:</p><ul style="list-style-type: square; box-sizing: border-box;" fr-original-style="list-style-type: square;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Always looking to improve and develop</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Struggling to perform at their best</li><li fr-original-style="" style="box-sizing: border-box;">Relationships are strained</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Merging teams</li><li fr-original-style="" style="box-sizing: border-box;">Experiencing rapid growth or on-boarding new team members</li><li fr-original-style="" style="box-sizing: border-box;">Would benefit from being invested in</li></ul><p id="isPasted" style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;">Take advantage of our add-on offers at the checkout and enhance your experience on this workshop.&nbsp; Buy a set of <a href="https://colour-energies.com/colour-energies-building-blocks/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Building Blocks</a> and/or a <a href="https://colour-energies.com/colour-energies-card-game/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Card Game</a> and see how easily you can embed the colour energies in your team.</p><p id="isPasted" style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Act Now! Contact us to bring the world of the colour energies to your team and experience the benefit of a common language that will drive your performance to a higher level.</strong></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://colour-energies.com/" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">Get in touch</a></p>

The colour energies are the essential building blocks of team and personal effectiveness, they develop the vital self awareness that makes flexibility possible.
What impact would there be on your team's performance if they understood themselves and each other better?
This virtual workshop has been designed for any group of people who want to get the best from themselves and those they work with. As we know, better teamwork increases productivity and performance, as well as enhancing relationships! 
Our Introductory Workshop is an interactive, informative and fun way to begin this journey. We focus on behaviours rather than personality and provide a common language that helps a team communicate their similarities and differences easily.
How will your team benefit from this workshop? They will:
✔ Gain a clearer understanding of their individual strengths
✔ Learn how to get the best out of others in the team
✔ Create a common language to communicate and connect better
✔ Appreciate each other's strengths and the value each person brings
✔ Strengthen team cohesion
✔ Create action plans to help embed ongoing development
We have worked with thousands of teams and individuals, which statement best describes your team:
Always looking to improve and develop
Struggling to perform at their best
Relationships are strained
Merging teams
Experiencing rapid growth or on-boarding new team members
Would benefit from being invested in
Take advantage of our add-on offers at the checkout and enhance your experience on this workshop. Buy a set of Colour Energies Building Blocks and/or a Colour Energies Card Game and see how easily you can embed the colour energies in your team.
Act Now! Contact us to bring the world of the colour energies to your team and experience the benefit of a common language that will drive your performance to a higher level.
Get in touch

colour-energies.com

Disc

Team Building

Business Leadership

Personal Development

Insights

Insights Discovery

Creativity & Innovation

Psychological Skills

For insights into how the four colour energies will transform your team dynamics and performance, join this virtual workshop and find out how to embed the four colour energies within your team.  Find out your own communication preferences and how to work effectively with colleagues with a different preference.

The 4 Colour Energies - An Introduction

Buy a place and get a second place for 25% discount

Buy One place get a second half price

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This driver CPC course - Rules of the Road & Manual Handling is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual Handling Risk Assessment, Safe Handling Techniques, Manual Handling Equipment.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: CRS18242/475.
On completion of the course all attendees will receive certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Manual Handling

Driver CPC

Rules of the Road & Manual Handling - Online

Belfast

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">The purpose&nbsp;of these qualifications is to enable learners to coach clients &ndash; one to one and in small groups &ndash; towards their health and fitness goals. Learners will develop the knowledge, skills and behaviours to plan and deliver creative and personalised exercise programmes, provide nutritional advice and support clients with their overall lifestyle management.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">This qualification is mapped directly to:</strong></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) professional standards for a Personal Trainer.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Unit 1: Anatomy &amp; physiology for exercise &amp; fitness instructors</li><li fr-original-style="" style="box-sizing: border-box;">Unit 2: Providing a positive customer experience in the exercise environment</li><li fr-original-style="" style="box-sizing: border-box;">Unit 3: Lifestyle management &amp; health awareness</li><li fr-original-style="" style="box-sizing: border-box;">Unit 4: Gym-based programme planning and preparation</li><li fr-original-style="" style="box-sizing: border-box;">Unit 5: Gym-based programme delivery and professional instruction</li><li fr-original-style="" style="box-sizing: border-box;">Unit 6: Applied anatomy and physiology</li><li fr-original-style="" style="box-sizing: border-box;">Unit 7: Promoting wellness through client motivation and interaction</li><li fr-original-style="" style="box-sizing: border-box;">Unit 8: Bespoke exercise programme design</li><li fr-original-style="" style="box-sizing: border-box;">Unit 9: Customised exercise programme instruction and communication techniques</li><li fr-original-style="" style="box-sizing: border-box;">Unit 10: Nutrition to support physical activity</li><li fr-original-style="" style="box-sizing: border-box;">Unit 11: Business acumen for a successful Personal Training Practice</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Learners must be aged 16 plus. Ideally they should have some experience of gym-based exercises as participation in a variety of gym-based practical sessions will be required throughout the qualification. Learners should also have communication skills pitched at level 2 which can be developed during the course.</span></p><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><div style="color: rgb(105, 105, 105); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 105, 105);"><section fr-original-style="" style="box-sizing: border-box;"><div data-tags="{All} " fr-original-style="" style="box-sizing: border-box;"><div itemprop="text" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Multiple choice test</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assessment workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Observation of practical skills</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Portfolio of evidence (Learner assessment record)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Add Ons:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">If you choose the <em fr-original-style="" style="box-sizing: border-box;">Gold</em> or <em fr-original-style="" style="box-sizing: border-box;">Platinum</em> Course you will receive the following:</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">NASM Certified Nutrition Coach (CNC) - </span></strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">*Platinum Only</em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NASM Behaviour Change Science: Help Clients Stick with their Programme</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NASM Speed Agility and Quickness Training</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NASM Navigating Diets</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NASM Anatomy of a Research paper: How to Read beyond the Abstract</strong></span></p></div><br fr-original-style="" style="box-sizing: border-box;"></div></section></div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

The purpose of these qualifications is to enable learners to coach clients – one to one and in small groups – towards their health and fitness goals. Learners will develop the knowledge, skills and behaviours to plan and deliver creative and personalised exercise programmes, provide nutritional advice and support clients with their overall lifestyle management.
This qualification is mapped directly to:
The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) professional standards for a Personal Trainer.
Qualification Structure:
Unit 1: Anatomy & physiology for exercise & fitness instructors
Unit 2: Providing a positive customer experience in the exercise environment
Unit 3: Lifestyle management & health awareness
Unit 4: Gym-based programme planning and preparation
Unit 5: Gym-based programme delivery and professional instruction
Unit 6: Applied anatomy and physiology
Unit 7: Promoting wellness through client motivation and interaction
Unit 8: Bespoke exercise programme design
Unit 9: Customised exercise programme instruction and communication techniques
Unit 10: Nutrition to support physical activity
Unit 11: Business acumen for a successful Personal Training Practice
Entry Requirements:
Learners must be aged 16 plus. Ideally they should have some experience of gym-based exercises as participation in a variety of gym-based practical sessions will be required throughout the qualification. Learners should also have communication skills pitched at level 2 which can be developed during the course.
Assessments:
Multiple choice test
Assessment workbook
Observation of practical skills
Portfolio of evidence (Learner assessment record)


Add Ons:
If you choose the Gold or Platinum Course you will receive the following:
NASM Certified Nutrition Coach (CNC) - *Platinum Only
NASM Behaviour Change Science: Help Clients Stick with their Programme
NASM Speed Agility and Quickness Training
NASM Navigating Diets
NASM Anatomy of a Research paper: How to Read beyond the Abstract

Platinum Training Institute

NASM

Personal Trainer

Coaching

Sport

Fitness

The purpose of these qualifications is to enable learners to coach clients – one to one and in small groups – towards their health and fitness goals. Learners will develop the knowledge, skills and behaviours to plan and deliver creative and personalised exercise programmes, provide nutritional advice and support clients with their overall lifestyle management.

PTI Diploma in Personal Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Be it a career change, an exciting new hobby, perfecting existing skills or simply enhancing professional employment prospects&ndash; we help you unlock creativity through our industry aligned all-encompassing Graphic Design Course.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">" Having done my level 1 and level 2 in graphic design, I felt that I still had gaps in my knowledge and I wasn&#39;t comfortable with what I knew. I signed up with Blue Sky Graphics and I am really glad I did. I am definitely better now than when I started and this is all thanks to my tutor and Blue Sky Graphics 🙂 "</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section data-id="a1c66d1" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(74, 74, 74); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(74, 74, 74);"><div data-id="a6cdb97" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="adfa4f2" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A Comprehensive Advanced Course</strong></p></div><div data-id="8058df1" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The graphic design course is a structured academic and industry aligned advanced course suitable for complete beginners, intermediates or those wanting to improve their existing skill set. The graphic design course is comprehensive and through our teaching methodology is designed to train participants to become professional Graphic Designers. There is an emphasis on corporate illustration, composition, painting and logos as well as advertisement designs while focusing on vectors, lines, features, shapes, and spaces. All this will be integrated into how graphic elements are printed after they are processed in graphic design software for the purpose of visually illustrating emotions and messages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">During the course you will be exposed to:&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">advertisements, magazines, newspapers, corporate graphic designs particular to company cultures and brand identity, stationery, letterheads, business cards, logos, books, packaging and much more.</strong></p></div><div data-id="68acc2a" data-element_type="widget" data-widget_type="image.default" fr-original-style="" style="box-sizing: border-box;"><img width="1024" height="692" alt="" data-srcset="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp 1024w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-300x203.webp 300w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-768x519.webp 768w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456.webp 1440w" data-src="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp" data-sizes="(max-width: 1024px) 100vw, 1024px" src="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp" sizes="(max-width: 1024px) 100vw, 1024px" srcset="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp 1024w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-300x203.webp 300w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-768x519.webp 768w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456.webp 1440w" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div data-id="e3de655" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The graphic design course teaches you to understand and learn how to operate a labyrinthine yet amazing world of Adobe software. With this software we explore the uses of words, shapes, textures, forms, sizes and colours to communicate by combining ideas and images to make a new concept. Graphic design through common misconception is not just about layout and typography, but much more about ideas behind visual meaning. Graphic design can make a company more successful in the world if it makes communication smart, attractive and able to captivate its audience. Graphic design can effectively be used by businesses to make (or break) their brand identity, increase sales, promote web traffic or promote services and products through advertising on their websites to convey complex data to its readers in a clear way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Elements of graphic design include:&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Colour, Size, Texture, Line, Shape, Space and, Form</strong>. It is important that each element is understood correctly, and this is one of the key principles we teach on our graphic design course. In other terms, graphic design communicates certain ideas or messages through visuals. These visuals can be as simple as a business logo, or as complex as pages of web design. This course goes beyond just the practical side of graphic design and includes the theory and substance behind modern graphic design.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Your teacher will guide you on:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What salary you can expect at the start of your career?<br fr-original-style="" style="box-sizing: border-box;">How to get new clients for your business for freelance designers ?<br fr-original-style="" style="box-sizing: border-box;">How to find work for the new graphic designer starting out in the big world?<br fr-original-style="" style="box-sizing: border-box;">How to quickly integrate into the graphic design field?<br fr-original-style="" style="box-sizing: border-box;">How to combine working from home versus working at a studio ?</p></div><div data-id="9eeb2d6" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section><section data-id="9dd6ca4" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(74, 74, 74); box-sizing: border-box;" fr-original-style=" color: rgb(74, 74, 74);"><div data-id="c7b1c39" data-element_type="column" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="d1226d1" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(44, 132, 238); box-sizing: border-box;" fr-original-style=" color: rgb(44, 132, 238);">Begin one-to-one online learning with your very own private tutor</h2></div></div></section><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/0832ed64-c289-46fe-8a61-ae4fb9d9c688/14e85caa-6eee-4593-8ec3-48bdfc839153/original.webp" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><div data-id="833cc17" data-element_type="widget" data-widget_type="heading.default" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-id="833cc17" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(74, 74, 74); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(74, 74, 74);"><h2 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Interested?</h2></div><div data-id="63ead7e" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(12, 12, 12); box-sizing: border-box;" fr-original-style=" color: rgb(12, 12, 12);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our course is 7 months long, consisting of 1 hour 30 minutes of online one-to-one sessions. When you enrol at Blue Sky Graphics expect at least 90 minutes of class sessions and 2 &ndash; 4 hours of homework per week.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If we accommodate the course delivery into a shorter time frame, (for e.g. over 4 months instead of 7 months the Flexi 3 doubles from &pound;265.00 to &pound;450.00 over 4 months) the instalment is billed at the delivery rate.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The cost of traditional schooling is typically more expensive than online courses, but in the end it all comes down to how good the tutors are. With our online courses you can gain skills that are a necessity for graphic design remotely.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&rsquo;s right! Learn the skills needed to use Photoshop, Illustrator, InDesign and portfolio!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The online courses cost &pound;1799.00 (VAT inclusive) with no extra hidden costs and there are affordable instalment options too. Pay via debit or credit card or use a payment plan. A deposit of &pound;294.00 is required to secure your position.</p></div></div><div data-id="63ead7e" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(12, 12, 12); box-sizing: border-box;" fr-original-style=" color: rgb(12, 12, 12);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Graphic Design Courses Birmingham

Graphic Design

GRAPHIC DESIGN COURSE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Within the basic four&nbsp;colour&nbsp;energies are contained two sets of opposites.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Underlying each pair of opposites there is a TENSION.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This tension acts like a force, just like gravity. &nbsp; You cannot see&nbsp;it,&nbsp;you cannot hear it or touch it with your hands. &nbsp; You will, however, experience the impact of the tension.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We each make a choice in how we perceive this tension. &nbsp;We can choose to be proactive and use this tension to create win/win outcomes. &nbsp;We can choose to be reactive and disconnect from the energy viewing it as a negative.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The choice we make determines our results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is important to remember, we make our own choice. &nbsp; The person who represents your opposite energy is not responsible for your choice.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you&rsquo;re proactive in engaging with this tension you achieve successful dynamics. &nbsp;Become reactive with this tension and you will experience dysfunctional dynamics.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/24bd9347-eb1e-4a9c-87b0-bc006b591fe3/af498831-25fb-4d00-8dd0-b9467a6a4096/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Opposite Colour Energies</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Blue &amp; Yellow are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Blue energy &amp; Yellow energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IDEAS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROCESSES</strong>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Red &amp; Green are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Red energy &amp; Green energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TASKS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PEOPLE.</strong></p>

Within the basic four colour energies are contained two sets of opposites.
Underlying each pair of opposites there is a TENSION.
This tension acts like a force, just like gravity. You cannot see it, you cannot hear it or touch it with your hands. You will, however, experience the impact of the tension.
We each make a choice in how we perceive this tension. We can choose to be proactive and use this tension to create win/win outcomes. We can choose to be reactive and disconnect from the energy viewing it as a negative.
The choice we make determines our results.
It is important to remember, we make our own choice. The person who represents your opposite energy is not responsible for your choice.
When you’re proactive in engaging with this tension you achieve successful dynamics. Become reactive with this tension and you will experience dysfunctional dynamics.

The Opposite Colour Energies
Blue & Yellow are Opposite Colours
The tension between Blue energy & Yellow energy is based around IDEAS and PROCESSES.
Red & Green are Opposite Colours
The tension between Red energy & Green energy is based around TASKS and PEOPLE.

Gain insights into how to master the dynamics of the opposite colour energies and see the dynamics within your team shift towards healthy relationships.  Watch as your bottom line improves as suddenly more is getting done in a smarter way.

Mastering the Dynamics of the Colour Energies

Early Bird Discount

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This course is intended for both novice and experienced SharePoint users who wish to make full use of SharePoint Online.</p>Overview<p>#NAME?</p><p>This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure you have the confidence to plan and create new sites or manage your existing sites in SharePoint Online. Your goal is to learn how to make SharePoint online relevant to your team by using a sites functionality to help you share information and collaborate with your colleagues. During the class, you will also learn best practices and ?what not to do? as you watch live, interactive demonstrations and put theory into practice with hands on exercises in SharePoint Online.</p></div><div id="course-pills-2"><h3>1 - An Introduction to SharePoint Online</h3> <ul> <li>Introducing Office 365 and SharePoint</li> <li>Getting started with Office 365</li> <li>The cloud revolution</li> <li>Login to Office 365</li> <li>What is Office 365</li> <li>Using the app launcher</li> <li>What is SharePoint</li> <li>Office 365 settings</li> <li>Introducing Office 365 Groups</li> <li>Delve</li> <li>Ownership and Access</li> <li>OneDrive</li> </ul> <h3>2 - Creating Sites</h3> <ul> <li>Planning your sites</li> <li>Create new subsites</li> <li>The Office 365 tenant</li> <li>Site templates</li> <li>Web addresses</li> <li>Apply a them</li> <li>Site collections</li> <li>Building your navigation</li> <li>Create a new site</li> <li>Delete subsites</li> <li>Team site navigation</li> <li>User interface: classic vs modern</li> <li>Site contents: classic vs modern</li> <li>Where does classic come from?</li> </ul> <h3>3 - Creating and Managing Web Pages</h3> <ul> <li>The types of pages found in SharePoint</li> <li>Classic SharePoint pages</li> <li>Modern SharePoint pages</li> <li>How to use classic team site pages</li> <li>Create news and site pages</li> <li>Review features of publishing sites</li> <li>Web parts</li> <li>Save, publish, share and delete pages</li> <li>Communication sites</li> </ul> <h3>4 - Working with Apps</h3> <ul> <li>An introduction to apps</li> <li>Co-authoring</li> <li>Marketplace apps</li> <li>Check In ? Out</li> <li>Adding apps to a site</li> <li>Edit and view file properties</li> <li>Create and manage columns</li> <li>Quick edit view</li> <li>Public and personal views</li> <li>File commands</li> <li>Managing app settings</li> <li>Copy link and Share</li> <li>Content approval</li> <li>Folders</li> <li>Major and minor versioning</li> <li>The recycle bin</li> <li>Document sets</li> <li>Alerts</li> <li>Working with files in a library</li> <li>OneDrive sync</li> <li>Create, Upload and edit files</li> <li>Working with classic lists</li> </ul> <h3>5 - Building processes with Flow and PowerApps</h3> <ul> <li>What are business processes?</li> <li>Design and publish a Flow</li> <li>Classic tools for designing processes</li> <li>Getting started with PowerApps in SharePoint</li> <li>Design and test a classic workflow</li> <li>Enhance data capture with PowerApps</li> <li>Getting started with Flow in SharePoint</li> <li>Test a Flow and PowerApps enriched list</li> </ul> <h3>6 - Customizing Security</h3> <ul> <li>Office 365 Group access</li> <li>Share a file</li> <li>Updating Office 365 Group Security</li> <li>Remove a user</li> <li>Managing access to SharePoint</li> <li>Customizing SharePoint security</li> <li>New sites private vs public</li> <li>Create permission levels and groups</li> <li>Setup access requests</li> <li>Security inheritance</li> <li>Share a site</li> <li>Security best practices</li> </ul> <h3>7 - Working with Search</h3> <ul> <li>Delve</li> <li>Search tips</li> <li>An introduction to SharePoint search</li> <li>Accessing classic search</li> <li>Search in folders, libraries and sites</li> <li>Promoted results</li> <li>Search results</li> </ul> <h3>8 - Enterprise Content Management</h3> <ul> <li>Managed metadata service</li> <li>Information management policies</li> <li>An introduction to content types</li> <li>The records center</li> <li>Create and manage content type</li> <li>In-place records management</li> <li>Deploy content types</li> <li>The content organizer</li> <li>Using content types in apps</li> <li>Durable links</li> <li>The content type hub</li> </ul></div>

Online Course Creation

Microsoft Power Apps

Microsoft Sharepoint

Power Apps

Microsoft Power Platform

SharePoint

55215 SharePoint Online Power User

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The Certified Ethical Hacking v12 course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.</p>Overview<p>Information security controls, laws, and standards. Various types of footprinting, footprinting tools, and countermeasures. Network scanning techniques and scanning countermeasures Enumeration techniques and enumeration countermeasures Vulnerability analysis to identify security loopholes in the target organization?s network, communication infrastructure, and end systems. System hacking methodology, steganography, steganalysis attacks, and covering tracks to discover system and network vulnerabilities. Different types of malware (Trojan, Virus, worms, etc.), system auditing for malware attacks, malware analysis, and countermeasures. Packet sniffing techniques to discover network vulnerabilities and countermeasures to defend against sniffing. Social engineering techniques and how to identify theft attacks to audit human-level vulnerabilities and social engineering countermeasures. DoS/DDoS attack techniques and tools to audit a target and DoS/DDoS countermeasures. Session hijacking techniques to discover network-level session management, authentication/authorization, and cryptographic weaknesses and countermeasures. Webserver attacks and a comprehensive attack methodology to audit vulnerabilities in webserver infrastructure, and countermeasures. Web application attacks, comprehensive web application hacking methodology to audit vulnerabilities in web applications, and countermeasures. SQL injection attack techniques, injection detection tools to detect SQL injection attempts, and countermeasures. Wireless encryption, wireless hacking methodology, wireless hacking tools, and Wi-Fi security tools. Mobile platform attack vector, android vulnerability exploitations, and mobile security guidelines and tools. Firewall, IDS and honeypot evasion techniques, evasion tools and techniques to audit a network perimeter for weaknesses, and countermeasures. Cloud computing concepts (Container technology, serverless computing), the working of various threats and attacks, and security techniques and tools. Penetration testing, security audit, vulnerability assessment, and penetration testing roadmap. Threats to IoT and OT platforms and defending IoT and OT devices. Cryptography ciphers, Public Key Infrastructure (PKI), cryptography attacks, and cryptanalysis tools.</p><p>CEH provides an in-depth understanding of ethical hacking phases, various attack vectors, and preventative countermeasures. It will teach you how hackers think and act maliciously so you will be better positioned to setup your security infrastructure and defend against future attacks. An understanding of system weaknesses and vulnerabilities helps organizations strengthen their system security controls to minimize the risk of an incident. CEH was built to incorporate a hands-on environment and systematic process across each ethical hacking domain and methodology, giving you the opportunity to work towards proving the required knowledge and skills needed to achieve the CEH credential. You will be exposed to an entirely different posture toward the responsibilities and measures required to be secure. Now in its 12th version, CEH continues to evolve with the latest operating systems, tools, tactics, exploits, and technologies.</p></div><div id="course-pills-2"><h3>1 - Introduction to Ethical Hacking</h3> <ul> <li>Information Security Overview</li> <li>Cyber Kill Chain Concepts</li> <li>Hacking Concepts</li> <li>Ethical Hacking Concepts</li> <li>Information Security Controls</li> <li>Information Security Laws and Standards</li> </ul> <h3>2 - 2 - Foot-printing and Reconnaissance</h3> <ul> <li>Footprinting Concepts</li> <li>Footprinting through Search Engines</li> <li>Footprinting through Web Services</li> <li>Footprinting through Social Networking Sites</li> <li>Website Footprinting</li> <li>Email Footprinting</li> <li>Who is Footprinting</li> <li>DNS Footprinting</li> <li>Network Footprinting</li> <li>Footprinting through Social Engineering</li> <li>Footprinting Tools</li> <li>Footprinting Countermeasures</li> </ul> <h3>3 - Scanning Networks</h3> <ul> <li>Network Scanning Concepts</li> <li>Scanning Tools</li> <li>Host Discovery</li> <li>Port and Service Discovery</li> <li>OS Discovery (Banner Grabbing/OS Fingerprinting) </li><li>Scanning Beyond IDS and Firewall</li> <li>Draw Network Diagrams</li> </ul> <h3>4 - Enumeration</h3> <ul> <li>Enumeration Concepts</li> <li>NetBIOS Enumeration</li> <li>SNMP Enumeration</li> <li>LDAP Enumeration</li> <li>NTP and NFS Enumeration</li> <li>SMTP and DNS Enumeration</li> <li>Other Enumeration Techniques</li> <li>Enumeration Countermeasures</li> </ul> <h3>5 - Vulnerability Analysis</h3> <ul> <li>Vulnerability Assessment Concepts</li> <li>Vulnerability Classification and Assessment Types</li> <li>Vulnerability Assessment Solutions and Tools</li> <li>Vulnerability Assessment Reports</li> </ul> <h3>6 - System Hacking</h3> <ul> <li>System Hacking Concepts</li> <li>Gaining Access</li> <li>Escalating Privileges</li> <li>Maintaining Access</li> <li>Clearing Logs</li> </ul> <h3>7 - Malware Threats</h3> <ul> <li>Malware Concepts</li> <li>APT Concepts</li> <li>Trojan Concepts</li> <li>Virus and Worm Concepts</li> <li>Fileless Malware Concepts</li> <li>Malware Analysis</li> <li>Countermeasures</li> <li>Anti-Malware Software</li> </ul> <h3>8 - Sniffing</h3> <ul> <li>Sniffing Concepts</li> <li>Sniffing Technique: MAC Attacks</li> <li>Sniffing Technique: DHCP Attacks</li> <li>Sniffing Technique: ARP Poisoning</li> <li>Sniffing Technique: Spoofing Attacks</li> <li>Sniffing Technique: DNS Poisoning</li> <li>Sniffing Tools</li> <li>Countermeasures</li> <li>Sniffing Detection Techniques</li> </ul> <h3>9 - Social Engineering</h3> <ul> <li>Social Engineering Concepts</li> <li>Social Engineering Techniques</li> <li>Insider Threats</li> <li>Impersonation on Social Networking Sites</li> <li>Identity Theft</li> <li>Countermeasures</li> </ul> <h3>10 - Denial-of-Service</h3> <ul> <li>DoS/DDoS Concepts</li> <li>DoS/DDoS Attack Techniques</li> <li>BotnetsDDoS Case Study</li> <li>DoS/DDoS Attack Tools</li> <li>Countermeasures</li> <li>DoS/DDoS Protection Tools</li> </ul> <h3>11 - Session Hijacking</h3> <ul> <li>Session Hijacking Concepts</li> <li>Application Level Session Hijacking</li> <li>Network Level Session Hijacking</li> <li>Session Hijacking Tools</li> <li>Countermeasures</li> </ul> <h3>12 - Evading IDS, Firewalls, and Honeypots</h3> <ul> <li>IDS, IPS, Firewall, and Honeypot Concepts</li> <li>IDS, IPS, Firewall, and Honeypot Solutions</li> <li>Evading IDS</li> <li>Evading Firewalls</li> <li>IDS/Firewall Evading Tools</li> <li>Detecting Honeypots</li> <li>IDS/Firewall Evasion Countermeasures</li> </ul> <h3>13 - Hacking Web Servers</h3> <ul> <li>Web Server Concepts</li> <li>Web Server Attacks</li> <li>Web Server Attack Methodology</li> <li>Web Server Attack Tools</li> <li>Countermeasures</li> <li>Patch Management</li> <li>Web Server Security Tools</li> </ul> <h3>14 - Hacking Web Applications</h3> <ul> <li>Web Application Concepts</li> <li>Web Application Threats</li> <li>Web Application Hacking Methodology</li> <li>Web API, Webhooks, and Web Shell</li> <li>Web Application Security</li> </ul> <h3>15 - SQL Injection</h3> <ul> <li>SQL Injection Concepts</li> <li>Types of SQL Injection</li> <li>SQL Injection Methodology</li> <li>SQL Injection Tools</li> <li>Evasion Techniques</li> <li>Countermeasures</li> </ul> <h3>16 - Hacking Wireless Networks</h3> <ul> <li>Wireless Concepts</li> <li>Wireless Encryption</li> <li>Wireless Threats</li> <li>Wireless Hacking Methodology</li> <li>Wireless Hacking Tools</li> <li>Bluetooth Hacking</li> <li>Countermeasures</li> <li>Wireless Security Tools</li> </ul> <h3>17 - Hacking Mobile Platforms</h3> <ul> <li>Mobile Platform Attack Vectors</li> <li>Hacking Android OS</li> <li>Hacking iOS</li> <li>Mobile Device Management</li> <li>Mobile Security Guidelines and Tools</li> </ul> <h3>18 - IoT and OT Hacking</h3> <ul> <li>IoT Hacking</li> <li>IoT Concepts</li> <li>IoT Attacks</li> <li>IoT Hacking Methodology</li> <li>IoT Hacking Tools</li> <li>Countermeasures</li> <li>OT Hacking</li> <li>OT Concepts</li> <li>OT Attacks</li> <li>OT Hacking Methodology</li> <li>OT Hacking Tools</li> <li>Countermeasures</li> </ul> <h3>19 - Cloud Computing</h3> <ul> <li>Cloud Computing Concepts</li> <li>Container Technology</li> <li>Serverless Computing</li> <li>Cloud Computing Threats</li> <li>Cloud Hacking</li> <li>Cloud Security</li> </ul> <h3>20 - Cryptography</h3> <ul> <li>Cryptography Concepts</li> <li>Encryption Algorithms</li> <li>Cryptography Tools</li> <li>Public Key Infrastructure (PKI) </li><li>Email Encryption</li> <li>Disk Encryption</li> <li>Cryptanalysis</li> <li>Countermeasures</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans EC-Council Certified Ethical Hacker (CEH) v.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the EC-Council Certified Ethical Hacker (CEH) v.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certified in Cybersecurity (CC)

IT Certifications

Cyber Security

Certified Ethical Hacker (CEH)

Certified Cyber Professional (CCP)

Ethical Hacking

EC-Council Certified Ethical Hacker (CEH) v12

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The purpose of this&nbsp;qualification&nbsp;is to enable&nbsp;learners to develop the&nbsp;knowledge and skills&nbsp;so they can engage, facilitate, educate and support clients in a gym or health club environment.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Completing this qualification allows learners to access Gym Instructor jobs.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 1 &ndash; Anatomy &amp; physiology for exercise &amp; fitness instructors</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 2 &ndash; Providing a positive customer experience in the exercise environment</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 3 &ndash; Lifestyle management &amp; health awareness</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 4 &ndash; Gym-based programme planning and preparation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 5 &ndash; Gym-based programme delivery and professional instruction</li><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Learners must be aged 16 plus. Ideally they should have some experience of gym-based exercises as participation in a variety of gym-based practical sessions will be required throughout the qualification. Learners should also have communication skills pitched at level 2 which can be developed during the course.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Multiple choice test</span><p style="color: rgb(0, 0, 0); text-align: left; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); text-align: left;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessment workbook</span></p><p style="color: rgb(0, 0, 0); text-align: left; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); text-align: left;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Observation of practical skills</span></p><p style="color: rgb(0, 0, 0); text-align: left; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); text-align: left;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Portfolio of evidence (Learner assessment record)</span></p></ul></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

The purpose of this qualification is to enable learners to develop the knowledge and skills so they can engage, facilitate, educate and support clients in a gym or health club environment.
Completing this qualification allows learners to access Gym Instructor jobs.
Qualification Structure:
Unit 1 – Anatomy & physiology for exercise & fitness instructors
Unit 2 – Providing a positive customer experience in the exercise environment
Unit 3 – Lifestyle management & health awareness
Unit 4 – Gym-based programme planning and preparation
Unit 5 – Gym-based programme delivery and professional instruction
Entry Requirements:Learners must be aged 16 plus. Ideally they should have some experience of gym-based exercises as participation in a variety of gym-based practical sessions will be required throughout the qualification. Learners should also have communication skills pitched at level 2 which can be developed during the course.

Assessments:
Multiple choice test
Assessment workbook
Observation of practical skills
Portfolio of evidence (Learner assessment record)

Physical Activity

The purpose of this qualification is to enable learners to develop the knowledge and skills so they can engage, facilitate, educate and support clients in a gym or health club environment.

Completing this qualification allows learners to access Gym Instructor jobs.

YMCA Level 2 Certificate in Gym Instructing

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Overcoming anxiety with NLP is a relatively straight-forward process that is quick, painless and highly effective.&nbsp; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You can live a life without anxiety</strong>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Nobody is born anxious...anxiety is modelled and embedded into our unconsciousness.&nbsp; A life without anxiety is everyone&#39;s right, so let&#39;s get on it and start removing it.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anxiety is a condition, a state, that can become &#39;real&#39; for those that suffer from it. This workshop is going to explore how you do that, and in doing so, look at how you can do something else to remove anxiety form your life.</p><h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">What you can expect on this Overcoming Anxiety workshop?</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">On this virtual workshop, <a href="https://anlp.org/my-profile" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Paul McGowran</a>, will show delegates how to live a life free from Anxiety. Paul will help delegates identify the &lsquo;future&rsquo; nature of anxiety and the negative emotions involved. By introducing some basic techniques for resolving anxiety, Paul will help delegates begin the process of overcoming their own anxiety. Finally, he will set out the powerful <a href="https://proactivenlp.com/memory-re-solution-nlp/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Memory Re-Solution</a> technique. This technique will not only eliminate anxiety it will resolve all the negative emotions that keep anxiety in place.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key objectives for this workshop are:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the triggers of anxiety for each delegate;</li>



<li fr-original-style="" style="box-sizing: border-box;">Identify the temporal (time based language) of anxiety;</li>



<li fr-original-style="" style="box-sizing: border-box;">Practise Future Pacing on future events;</li>



<li fr-original-style="" style="box-sizing: border-box;">Begin to understand the <a href="https://proactivenlp.com/memory-re-solution-nlp/" rel="noreferrer noopener" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Memory Re-Solution</a> technique to live a life free from Anxiety.</li></ul>During the workshop Paul will explore the NLP Communication Model and will demonstrate how we create anxious states. &nbsp;Exploring this model in detail delegates will develop the ability to transform their anxiety.<div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" style="color: rgb(20, 24, 39); box-sizing: border-box;" fr-original-style="color: rgb(20, 24, 39);">This workshop can act as a stepping stone to undertaking our comprehensive&nbsp;</span><a data-rich-text-format-boundary="true" href="https://proactivenlp.com/nlp-training-courses/" rel="noreferrer noopener" style="color: var(--awb-color5); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style="color: var(--awb-color5);">NLP Practitioner Training</a><span style="color: rgb(20, 24, 39); box-sizing: border-box;" fr-original-style="color: rgb(20, 24, 39);">. Choosing to develop the skills and attitudes of an NLP Practitioner and NLP Master Practitioner can result in your living an anxiety free life. &nbsp;Surely, that must be a good thing?</span><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></div>

Overcoming anxiety with NLP is a relatively straight-forward process that is quick, painless and highly effective. You can live a life without anxiety.
Nobody is born anxious...anxiety is modelled and embedded into our unconsciousness. A life without anxiety is everyone's right, so let's get on it and start removing it.
Anxiety is a condition, a state, that can become 'real' for those that suffer from it. This workshop is going to explore how you do that, and in doing so, look at how you can do something else to remove anxiety form your life.
What you can expect on this Overcoming Anxiety workshop?
On this virtual workshop, Paul McGowran, will show delegates how to live a life free from Anxiety. Paul will help delegates identify the ‘future’ nature of anxiety and the negative emotions involved. By introducing some basic techniques for resolving anxiety, Paul will help delegates begin the process of overcoming their own anxiety. Finally, he will set out the powerful Memory Re-Solution technique. This technique will not only eliminate anxiety it will resolve all the negative emotions that keep anxiety in place.
Key objectives for this workshop are:
Understand the triggers of anxiety for each delegate;
Identify the temporal (time based language) of anxiety;
Practise Future Pacing on future events;
Begin to understand the Memory Re-Solution technique to live a life free from Anxiety.
During the workshop Paul will explore the NLP Communication Model and will demonstrate how we create anxious states. Exploring this model in detail delegates will develop the ability to transform their anxiety.
This workshop can act as a stepping stone to undertaking our comprehensive NLP Practitioner Training. Choosing to develop the skills and attitudes of an NLP Practitioner and NLP Master Practitioner can result in your living an anxiety free life. Surely, that must be a good thing?



Proactive NLP Ltd

Stress Management

Depression

Neuro-Linguistic Programming (NLP)

Anxiety Management

NLP Practitioner

Happiness

Anxiety

Overcoming Anxiety with NLP is a three hour online workshop with Accredited Trainer of NLP and Clinical Hypnotherapist Paul McGowran of proactivenlp.com.  During the workshop Paul will take delegates through understanding how to resolve their own anxiety using NLP thinking and techniques.  You can live a life without anxiety, sign up now.

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