1034 Writing Skills courses

Free Level 7 QLS Endorsed Certificate | CPD & CiQ Accredited | Audio Visual Training | 180 CPD Points | Lifetime Access

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

The Desk Support Officer is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Desk Support Officer consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Core Skills Required Core Skills Required 00:12:00 Module 2: Self-Management (I) Self-Management (I) 00:08:00 Module 3: Self-Management (II) Self-Management (II) 00:08:00 Module 4: Time Management (I) Time Management (I) 00:08:00 Module 5: Time Management (II) Time Management (II) 00:09:00 Module 6: Organizing and Planning (I) Organizing and Planning (I) 00:08:00 Module 7: Organizing and Planning (II) Organizing and Planning (II) 00:08:00 Module 8: Communication (I) Communication (I) 00:08:00 Module 9: Communication (II) Communication (II) 00:09:00 Module 10: Additional Challenges Additional Challenges 00:08:00 Module 11: Business Telephone Skills Business Telephone Skills 00:19:00 Module 12: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:28:00 Module 13: Business Writing Skills Business Writing Skills 00:40:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:27:00 Mock Exam Mock Exam - Desk Support Officer 00:20:00 Final Exam Final Exam - Desk Support Officer 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Personal and Administrative Assistant Training Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Personal and Administrative Assistant Training Course consists of several modules that take around 7 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Personal Assistant Introduction to Personal Assistant 00:18:00 Module 2: Business Telephone Skills Business Telephone Skills 00:20:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:35:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 5: Travel Arrangements Travel Arrangements 00:25:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:26:00 Module 7: Time Management Time Management 00:36:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 9: Business Writing Skills Business Writing Skills 00:41:00 Module 10 :Organisational Skills Organisational Skills 00:26:00 Module 11: Communication Skills Communication Skills 00:26:00 Module 12: Customer Service Customer Service 00:17:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:28:00 Mock Exam Mock Exam-Personal Assistant 00:20:00 Final Exam Final Exam-Personal Assistant 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Indulge in the art of elite baking with the course, 'Sophisticated Baking Techniques: Elevating Your Baking Skills'. Plunge deep into the bakery's heart with a structured curriculum from understanding the basic pillars to mastering the craft's nuances. This journey commences with a comprehensive introduction, steadily progressing to the science of ingredients, utilising the apt equipment, and unfolding core principles of baking. Embrace the allure of exquisite cake decorating recipes, learn innovative decorating ideas, and acquire proficiency in frosting and icing. The climax? A perfect amalgamation of skills to adeptly stack a cake and an opportunity to venture into the realm of classic French pastries. This course is the key to unlock the patisserie maestro within you. Learning Outcomes Understand the foundational concepts and advanced methods of sophisticated baking. Discern the role and application of different baking ingredients. Identify and effectively use various baking equipment. Master diverse cake decorating techniques, including frosting, icing, and piping. Produce and present a range of French pastries and intricately stacked cakes. Why buy this Sophisticated Baking Techniques: Elevating Your Baking Skills? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sophisticated Baking Techniques: Elevating Your Baking Skills there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Sophisticated Baking Techniques: Elevating Your Baking Skills course for? Novices eager to delve into advanced baking arts. Bakers wishing to upgrade their cake designing techniques. Culinary students aiming to specialise in baking. Bakery business owners looking to enhance their product range. Enthusiasts interested in mastering French pastries. Prerequisites This Sophisticated Baking Techniques: Elevating Your Baking Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sophisticated Baking Techniques: Elevating Your Baking Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Bakery Chef: £25,000 - £35,000 per annum Cake Decorator: £20,000 - £30,000 per annum French Pastry Specialist: £28,000 - £38,000 per annum Baking Instructor: £24,000 - £34,000 per annum Patisserie Owner: £30,000+ (varies based on profitability) per annum Food Stylist: £22,000 - £32,000 per annum Course Curriculum Module 01: Sophisticated Baking - An Introduction Sophisticated Baking - An Introduction 00:07:00 Module 02: Ingredients for Baking Ingredients for Baking 00:15:00 Module 03: Basic Equipment Used in Baking Basic Equipment Used in Baking 00:16:00 Module 04: Baking Fundamentals Baking Fundamentals 00:11:00 Module 05: Famous Cake Decorating Recipes Famous Cake Decorating Recipes 00:12:00 Module 06: Fundamental Cake Decorating Ideas Fundamental Cake Decorating Ideas 00:10:00 Module 07: Frosting and Icing for a Cake Frosting and Icing for a Cake 00:12:00 Module 08: Mastering Piping and Writing Skills Mastering Piping and Writing Skills 00:13:00 Module 09: Putting It Altogether - Stacking a Cake Putting It Altogether - Stacking a Cake 00:12:00 Module 10: Bake Classic French Pastries Bake Classic French Pastries 00:13:00

Description: Writing is considered as one of the necessary skills needed by any professionals. In the business industry, you need to know the technicalities in business writing if you want to succeed. Learning the right techniques in business writing will give you advantage especially in the present day business condition as you will be able to adjust and meet the expectations of the business world. If you are interested in learning more about business writing, then this is your chance to avail it. Who is the course for? Businessmen and people who work with the business management team that wants to learn more about business writing People who have an interest in business and wants to pursue creating new business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Business Writing Essential Skills course is a useful course to enroll since it will be beneficial to have especially for these careers: Businessmen Business Analyst and Strategist Business Development Specialist Business Development Manager Business Statistician Economist Strategist. Business Writing Basics Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Business Proposal Writing Module One - Getting Started 01:00:00 Module Two - Understanding Proposals 01:00:00 Module Three - Beginning the Proposal Writing Process 00:30:00 Module Four - Preparing An Outline 01:00:00 Module Five - Finding Facts 01:00:00 Module Six - Writing Skills (I) 01:00:00 Module Seven - Writing Skills (II) 00:30:00 Module Eight - Writing the Proposal 01:00:00 Module Nine - Checking for Readability 01:00:00 Module Ten - Proofreading and Editing 00:30:00 Module Eleven - Adding the Final Touches 01:00:00 Module Twelve - Wrapping Up 01:00:00 Diploma in Business Proposal Writing- Activities 00:00:00 Business Content Writing Introduction 00:15:00 Advantages Of Writing As A Business 00:15:00 Types Of Writing 00:30:00 Where To Sell Your Writing 01:00:00 How Much Should You Charge? 00:15:00 Specializing 00:15:00 Conclusion 00:15:00 Mock Exam Mock Exam- Business Writing Essential Skills 00:30:00 Final Exam Final Exam- Business Writing Essential Skills 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Step into the dynamic world of executive support with this comprehensive Secretary & PA Diploma course. Learn the crucial skills and knowledge required to excel as a personal assistant or secretary. From mastering business telephone etiquette and travel arrangements to organizing meetings, conferences, and managing time effectively, this program equips you with the tools needed for success. Explore business writing, customer service, and organizational skills while gaining insights into effective planning and scheduling. Elevate your career prospects as you refine your capabilities in a demanding professional environment. Learning Outcomes: Understand the role and responsibilities of a Personal Assistant (PA). Develop effective business telephone communication skills. Learn strategies for representing your boss and company professionally. Gain proficiency in managing mail services, shipping, and travel arrangements. Acquire techniques for organizing meetings, conferences, and time management. Develop record-keeping, filing systems, and business writing skills. Enhance organizational and communication skills crucial for the role. Master customer service, effective planning, and invoicing/petty cash tasks. Why buy this Secretary & PA Diploma?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Secretary & PA Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Secretary & PA Diploma course is ideal for Aspiring personal assistants aiming to develop comprehensive skills. Individuals interested in pursuing a career as a secretary or executive assistant. Professionals seeking to enhance their organizational and communication abilities. Anyone eager to enter the administrative field and support business operations. Prerequisites This Secretary & PA Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Personal Assistant (PA) - Average Earnings: £20,000 - £40,000 per year. Executive Assistant - Average Earnings: £25,000 - £50,000 per year. Administrative Coordinator - Average Earnings: £20,000 - £35,000 per year. Office Manager - Average Earnings: £25,000 - £40,000 per year. Business Support Specialist - Average Earnings: £20,000 - £35,000 per year. Course Curriculum Secretary & PA Diploma Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10 :Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Mock Exam Mock Exam - Level 1 Help Desk Training 00:20:00 Final Exam Final Exam - Level 1 Help Desk Training 00:20:00 Assignment Assignment - Secretary & PA Diploma 00:00:00

The Level 1 Help Desk Training course is designed to equip individuals with the essential skills and knowledge required to become efficient and effective Helpdesk Administrators. From business telephone skills to customer service and organizational abilities, learners will develop key competencies to excel in this role. Learning Outcomes: Understand the role and responsibilities of a Helpdesk Administrator and the importance of their contributions. Develop excellent business telephone skills to handle incoming calls professionally and efficiently. Learn how to represent the boss and the company with professionalism and poise. Master essential tasks such as managing mail services, shipping, and making travel arrangements. Acquire skills in organizing meetings and conferences effectively. Enhance time management abilities to prioritize tasks and meet deadlines. Learn the fundamentals of record-keeping and maintaining an efficient filing system. Develop business writing skills for effective communication in various contexts. Strengthen organizational skills to handle tasks and responsibilities efficiently. Cultivate effective communication skills for both written and verbal interactions. Understand the importance of providing exceptional customer service in a helpdesk setting. Learn techniques for effective planning and scheduling to optimize productivity. Gain proficiency in handling invoicing and petty cash tasks accurately and responsibly. Why buy this Level 1 Help Desk Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 1 Help Desk Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 1 Help Desk Training course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Level 1 Help Desk Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Level 1 Help Desk Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 1 Help Desk Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 1 Help Desk Training Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10 :Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Mock Exam Mock Exam - Level 1 Help Desk Training 00:20:00 Final Exam Final Exam - Level 1 Help Desk Training 00:20:00 Assignment Assignment - Level 1 Help Desk Training 00:00:00

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00