Description

The Level 1 Help Desk Training course is designed to equip individuals with the essential skills and knowledge required to become efficient and effective Helpdesk Administrators. From business telephone skills to customer service and organizational abilities, learners will develop key competencies to excel in this role.

Learning Outcomes:

Understand the role and responsibilities of a Helpdesk Administrator and the importance of their contributions.

Develop excellent business telephone skills to handle incoming calls professionally and efficiently.

Learn how to represent the boss and the company with professionalism and poise.

Master essential tasks such as managing mail services, shipping, and making travel arrangements.

Acquire skills in organizing meetings and conferences effectively.

Enhance time management abilities to prioritize tasks and meet deadlines.

Learn the fundamentals of record-keeping and maintaining an efficient filing system.

Develop business writing skills for effective communication in various contexts.

Strengthen organizational skills to handle tasks and responsibilities efficiently.

Cultivate effective communication skills for both written and verbal interactions.

Understand the importance of providing exceptional customer service in a helpdesk setting.

Learn techniques for effective planning and scheduling to optimize productivity.

Gain proficiency in handling invoicing and petty cash tasks accurately and responsibly.

Why buy this Level 1 Help Desk Training?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Level 1 Help Desk Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this course for?

This Level 1 Help Desk Training course is ideal for

Students

Recent graduates

Job Seekers

Anyone interested in this topic

People already working in the relevant fields and want to polish their knowledge and skill.

Prerequisites

This Level 1 Help Desk Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Level 1 Help Desk Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 1 Help Desk Training is a great way for you to gain multiple skills from the comfort of your home.

Course Curriculum

Level 1 Help Desk Training
	Module 1: Introduction to Personal Assistant	00:20:00
	Module 2: Business Telephone Skills	00:21:00
	Module 3: Representing Your Boss and Company	00:37:00
	Module 4: Mail Services and Shipping	00:28:00
	Module 5: Travel Arrangements	00:27:00
	Module 6: Organising Meeting and Conferences	00:28:00
	Module 7: Time Management	00:38:00
	Module 8: Record Keeping and Filing Systems	00:31:00
	Module 9: Business Writing Skills	00:43:00
	Module 10 :Organisational Skills	00:28:00
	Module 11: Communication Skills	00:28:00
	Module 12: Customer Service	00:19:00
	Module 13: Effective Planning and Scheduling	00:49:00
	Module 14: Invoicing/Petty Cash	00:30:00
Mock Exam
	Mock Exam - Level 1 Help Desk Training	00:20:00
Final Exam
	Final Exam - Level 1 Help Desk Training	00:20:00
Assignment
	Assignment - Level 1 Help Desk Training	00:00:00

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Level 1 Help Desk Training

By Studyhub UK

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