Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
Enrol in our Perfect Your English Writing and Grammar course to master grammar, punctuation, and business proposal writing. Suitable for students, job seekers, entrepreneurs, and lifelong learners, this course provides comprehensive training to enhance your writing skills and advance your career.
This General English tutoring course is designed for adult learners who want to improve their overall English language proficiency. Participants will focus on developing their speaking, listening, reading, and writing skills in a variety of everyday contexts. Through interactive activities, discussions, and authentic materials, learners will gain confidence and fluency in using English for both social and practical purposes. Course Duration: 12 weeks (48 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate confidently and effectively in English in various everyday situations. 2. Expand vocabulary and improve language accuracy. 3. Develop listening skills to understand different accents and speech patterns. 4. Enhance reading comprehension skills for various types of texts. 5. Write accurately and coherently for different purposes. Course Outline: Week 1: Introduction to General English - Introduction to course objectives, expectations, and methodology - Assessment of participants' current language proficiency and individual learning goals - Overview of key language skills and areas of focus Week 2: Speaking and Conversation Skills - Developing oral communication skills for everyday conversations - Role-plays and discussions on common topics and situations - Enhancing fluency, pronunciation, and vocabulary in spoken English Week 3: Vocabulary Expansion - Expanding general vocabulary and idiomatic expressions - Exercises and activities to reinforce and practice new words and phrases - Incorporating vocabulary into oral and written communication Week 4: Grammar and Language Accuracy - Reviewing and reinforcing essential grammar rules and structures - Identification and correction of common errors in speaking and writing - Exercises and activities to improve language accuracy Week 5: Listening and Comprehension Skills - Developing listening skills to understand different accents and speech patterns - Authentic listening materials such as dialogues, podcasts, and videos - Strategies for understanding main ideas, details, and specific information Week 6: Reading and Comprehension Skills - Developing reading skills for different types of texts (articles, short stories, etc.) - Strategies for skimming, scanning, and understanding written information - Identifying main ideas, supporting details, and inferring meaning from context Week 7: Writing Skills: Emails and Messages - Improving writing skills for everyday correspondence (emails, messages, etc.) - Practice exercises for clarity, coherence, and appropriate tone - Polishing grammar, vocabulary, and sentence structure in written communication Week 8: Writing Skills: Informal and Formal Writing - Developing writing skills for informal and formal purposes (letters, essays, etc.) - Techniques for organising ideas, supporting arguments, and expressing opinions - Practice exercises for clarity, coherence, and appropriate style in written communication Week 9: Pronunciation and Intonation - Developing clear and accurate pronunciation skills - Focus on individual sounds, stress, rhythm, and intonation patterns - Practice exercises and activities for improved spoken English Week 10: Everyday Practical English - Enhancing language skills for everyday practical situations (shopping, dining, etc.) - Role-plays and interactive exercises for real-life communication - Polishing conversational skills, expressions, and cultural understanding Week 11: Cultural Understanding and Communication - Understanding cultural nuances in English-speaking countries - Developing intercultural communication skills for effective interactions - Practising respectful and inclusive language in diverse environments Week 12: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills - Final evaluation and feedback session Note: This syllabus is a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include additional topics or activities to cater to learners' specific goals or areas of interest.
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK has one of the freest and most diverse media landscapes in the world? With over 1,100 national and local newspapers, 600 radio stations, and over 400 TV channels, there are more than enough opportunities for aspiring journalists to make their mark. This Journalism and Media Studies course covers fundamental principles, history, development, interviewing techniques, newspaper operations, news writing, production, reporting, television, radio, media regulatory bodies, writing skills, legal aspects, ethics, practical aspects, niche journalism, and online and freelance journalism. It equips students with the necessary skills for the digital age. This Diploma in Journalism at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Journalism and Media Studies course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 10 PDF certificates for Absolutely free. This Journalism and Media Studies bundle package includes: Main Course: Advanced Diploma in Journalism at QLS Level 7 10 additional CPD accredited courses - Course 01: Award in Media Studies at QLS Level 2 Course 02: Creative Writing Course 03: Media and Public Relations Diploma Course 04: International Relations Course 05: Criminal Law Course 06: Criminal Intelligence Researcher Course 07: Touch Typing Masterclass Course 08: English Law Course 2020 Course 09: Critical Thinking Training Whether you're a complete beginner or looking to enhance your existing skills, this Journalism and Media Studies course will provide you with the foundation you need to launch a successful career in this rewarding field. Join us today in this Journalism and Media Studies and discover the power of journalism to inform, educate, and inspire. Learning Outcomes of Journalism and Media Studies Understand journalism's core principles and its historical development in depth. Develop interviewing, news writing, and effective storytelling techniques and skills. Gain comprehensive knowledge in newspaper, television, and radio journalism practises. Learn the roles and essential functions of media regulatory bodies comprehensively. Acquire in-depth understanding of journalism laws, ethics, and defamation. Master advanced writing skills for various journalistic formats and platforms. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Journalism Get a free student ID card with Journalism Training program (£10 postal charge will be applicable for international delivery) The Journalism is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Journalism course materials The Journalism comes with 24/7 tutor support ***Course Curriculum*** Here is the curriculum breakdown of the main Course of Journalism and Media Studies Bundle: Main Course: Advanced Diploma in Journalism at QLS Level 7 Module 01: Introduction and Principles Module 02: History and Development Module 03: Interviewing Module 04: Newspaper Module 05: News Writing, Production and Reporting Module 06: Television Module 07: Radio Module 08: Media Regulatory Bodies Module 09: Writing Skills for Journalists Module 10: Laws Module 11: Defamation Module 12: Ethics Module 13: Health and Safety for Journalists Module 14: Niche Module 15: Tips on Writing a Good Feature Story Module 16: Online and Freelance Module 17: Becoming a Journalist Course 01: Award in Media Studies at QLS Level 2 Module 01: Introduction To Media Studies Module 02: Media Forms And The Influence Of Media Module 03: Advertising And Communication Module 04: Visual Media, Film And Cultural Studies Module 05: Media Audiences And Institutions Module 06: New Media And Globalisation Course 02: Creative Writing Module 01: Introduction To Creative Writing Module 02: The Development Of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller And Murder Stories Module 08: Writing For Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating And Getting Published =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Journalism and Media Studies Bundle is ideal for: Aspiring journalists Media professionals Freelance writers Communication graduates Requirements You will not need any prior background or expertise in this Journalism and Media Studies bundle. Career path This Journalism and Media Studies bundle will allow you to kickstart or take your career to the next stage in the related sector such as: TV Journalist Radio Journalist Newspaper Journalist Online Journalist Freelancer Journalist Chief New Editor News Producer Certificates Advanced Diploma in Journalism at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.
Gain the most from work, education and everyday life, and achieve your equivalent to GCSE grade C or 4 held every Thursday afternoon – 4pm till 6pm for 12 weeks with our dedicated tutor. These sessions will be via live Team’s webinar classes, covering 3 areas: Speaking, Listening and Communication, Reading and Writing. Through the completion of this qualification, you will demonstrate that you have Presentation, Q&A and Group discussion skills as well as Reading and Writing skills, to our tutor. The qualification is awarded by Highfield OFQUAL-regulated and nationally recognised. Learn more about the Functional Skills Qualification in English at Level 2 Giving you Presentation, Q&A and Group discussion skills as well Reading and Writing with practice exams our tutor will support you all the way to help you achieve that examination to move your career in the right direction. As part of one of our apprenticeship courses – This course could be government funded – so ask for more information. Course Dates Every Thursday 4pm - 6pm 12 week rolling course Costs £400.00 per person (inc. VAT) Any additional resits of exams are charged at £30 each.
3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access
Master the skills needed to write captivating horror, thriller and murder stories that will leave readers on the edge of their seats! Unlock your creative potential and express yourself through the art of writing. With this course, you'll learn about the fundamentals of creative writing, the development of your writing skills, and how to write both fiction and non-fiction works. You'll learn how to create realistic characters, write believable dialogue, and build suspense in your stories. You'll also explore the techniques used to write poetry, business proposals and other writings. Learning Outcomes: Understand the fundamentals of creative writing Develop your writing skills and style Write fiction and non-fiction works Create compelling characters and dialogue Build suspense and tension in your stories Write poetry, business proposals and other writings Edit, evaluate and get published This course is divided into fourteen modules, each of which is designed to help you improve your writing skills and develop your creative potential. Module 01 provides an introduction to creative writing, covering the basics of writing style, grammar and structure. You will learn about the different genres of writing and how to write compelling stories that engage your readers. In Module 02, you will learn about the development of creative writing, including the history of the craft and the techniques used by successful writers. You will learn about the importance of reading and how to develop your own unique writing style. Module 03 covers the art of novel writing, including how to structure a story, create compelling characters and develop a plot that will keep your readers engaged. In Module 04, you will explore the world of non-fiction writing, learning how to write in a clear and concise manner. Module 05 focuses on the art of creating fictional characters, helping you develop characters that are relatable and interesting to your readers. You will learn about characterisation techniques and how to use them to bring your characters to life. In Module 06, you will learn how to write realistic dialogue, an essential skill for any writer. You will learn about the importance of dialogue in storytelling and how to write dialogue that is natural and engaging. Module 07, the central focus of the course, covers writing horror, thriller and murder stories. You will learn about the different types of stories in these genres and how to create suspense, tension and atmosphere in your writing. Module 08 covers writing for children, including the different types of children's literature and how to write in a way that engages young readers. In Module 09, you will explore the world of poetry, learning about the different types of poetry and how to write in a way that is expressive and engaging. You will learn about rhyme, metre and the use of imagery in poetry. Module 10 covers proposal writing, an essential skill for professionals in many industries. You will learn about the different types of proposals and how to write in a way that is persuasive and compelling. In Module 11, you will develop critical thinking skills, learning how to analyse and evaluate different types of writing. Module 12 covers business writing, an essential skill for professionals in many industries. You will learn about the different types of business writing, such as emails, reports and proposals, and how to write in a way that is clear, concise and professional. In Module 13, you will learn about other types of writing, such as screenwriting, playwriting and travel writing. Finally, Module 14 covers editing, evaluating and getting published. You will learn about the importance of editing and revising your work and how to identify areas for improvement. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring writers Creative individuals looking to improve their writing skills Anyone who wants to learn how to write captivating horror, thriller and murder stories Career path Creative writer: £20,000 - £60,000 per year Content writer: £18,000 - £40,000 per year Journalist: £18,000 - £45,000 per year Author: £10,000 - £200,000 per year
Recent studies show a growing demand for professionals adept in Copywriting, Content Writing & Proofreading, reflecting the evolving landscape of communication in the digital era. With the rise of online content consumption, businesses are seeking skilled individuals who can craft compelling narratives, ensure linguistic precision, and maintain brand integrity. Our comprehensive Copywriting, Content Writing & Proofreading QLS Endorsed Diploma bundle encapsulates a diverse array of theoretical knowledge and practical applications, equipping learners with the expertise needed to excel in these crucial domains. In today's fast-paced digital world, effective communication is paramount. Harnessing the power of words, whether in marketing copy, engaging content, or meticulous proofreading, can significantly impact audience engagement and organisational success. This Copywriting, Content Writing & Proofreading bundle not only delves deep into the intricacies of copywriting, content creation, and proofreading but also provides valuable insights into related fields such as creative writing, email etiquette, and career development. Encompassing a blend of theoretical concepts and hands-on exercises, this Copywriting, Content Writing & Proofreading course bundle offers a holistic learning experience designed to elevate your proficiency in Copywriting, Content Writing & Proofreading to new heights. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Copywriting at QLS Level 4 Course 02: Diploma in Content Writing at QLS Level 4 Course 03: Diploma in Proofreading & Copy Editing at QLS Level 5 CPD QS Accredited Courses: Course 04: Creative Writing Course - Fiction Course 05: Screenwriting & Scriptwriting Course 06: Email Writing: Styles and Templates Course 07: English: Spelling, Punctuation, and Grammar Course 08: Touch Typing Essentials Course 09: Document Control Course 10: 120 hours TEFL (TESOL) Masterclass Course 11: 200 Common English Idioms and Phrases Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Copywriting, Content Writing & Proofreading QLS Endorsed Diploma. Learning Outcomes: Develop a comprehensive understanding of Copywriting, Content Writing & Proofreading principles. Acquire proficiency in crafting persuasive copy and engaging content tailored to specific audiences through Copywriting, Content Writing & Proofreading course. Master the art of proofreading and copy editing to ensure accuracy and clarity in written communication. Expand creative writing skills through exploration of fiction and screenwriting techniques. Enhance language proficiency in spelling, punctuation, and grammar by Copywriting, Content Writing & Proofreading course. Gain insights into effective email writing, document control, and touch typing essentials. Course Description: Embark on a journey of linguistic mastery with our Copywriting, Content Writing & Proofreading bundle encompassing the fundamental pillars of effective communication. Dive into the world of Copywriting, Content Writing & Proofreading, exploring the nuances of crafting compelling narratives, refining language mechanics, and ensuring precision in every word. Through a series of meticulously curated modules, learners will unravel the secrets behind captivating content creation, delve into the art of linguistic finesse, and hone their proofreading prowess to perfection. Discover the art of storytelling through creative writing, delve into the intricacies of scriptwriting, and unlock the keys to seamless email communication. With a focus on practical application and theoretical comprehension, this Copywriting, Content Writing & Proofreading course bundle empowers learners to navigate the complexities of written communication with confidence and finesse. Whether you aspire to pursue a career in marketing, journalism, or creative writing, this Copywriting, Content Writing & Proofreading bundle serves as a comprehensive guide to mastering the art of effective communication in the digital age. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Copywriting, Content Writing & Proofreading course is ideal for: Aspiring copywriters seeking to enhance their writing skills. Content creators aiming to produce compelling and engaging material. Professionals looking to refine their proofreading and editing abilities. Individuals interested in exploring the realms of creative writing and scriptwriting. Anyone seeking to improve their language proficiency and communication skills. Job seekers preparing to enhance their CV writing and networking abilities. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Copywriting, Content Writing & Proofreading courses, you will be able to: Copywriter Content Creator Proofreader/Copy Editor Creative Writer Marketing Specialist Communications Manager Journalist Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included