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Description: The CISM certification program is developed specifically for experienced information security managers and those who have information security management responsibilities. CISM is globally recognized as the leading credential for information security managers. This Certified Information Security Manager (CISM) - Complete Video Course is designed to provide you with the knowledge and proficiency to prepare for the globally recognized CISM certification exam. The CISM certification combines the achievement of passing a comprehensive exam with recognition of work, management and educational experience, providing you with greater credibility in the marketplace. This course will immerse you into the subject, with in-depth coverage of the information covering the four domains that make up the 'Body of Knowledge' for the CISM exam and will provide you the tools to build your technical skills to manage, design, oversee and assess an enterprise's information security. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Information Security Manager (CISM) - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Information Security Manager (CISM) - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Information Security Governance Information Security Governance Overview FREE 00:25:00 Effective Information Security Governance 00:24:00 Information Security Concepts and Technologies 00:20:00 Information Security Manager 00:09:00 Scope and Charter of Information Security Governance 00:10:00 Information Security Governance Metrics 00:23:00 Information Security Strategy Overview 00:02:00 Creating Information Security Strategy 00:36:00 Determining Current State Of Security 00:06:00 Information Security Strategy Development 00:10:00 Strategy Resources 00:40:00 Strategy Constraints 00:07:00 Action Plan to Implement Strategy 00:20:00 Information Risk Management Risk Management Overview 00:16:00 Good Information Security Risk Management 00:15:00 Information Security Risk Management Concepts 00:13:00 Implementing Risk Management 00:17:00 Risk Assessment 00:39:00 Controls Countermeasures 00:23:00 Recovery Time Objectives 00:18:00 Risk Monitoring and Communication 00:04:00 Information Security Program Development Development of Information Security Program 00:11:00 Information Security Program Objectives 00:09:00 Information Security Program Development Concepts 00:14:00 Scope and Charter of Information Security Program Development 00:22:00 Information Security Management Framework 00:16:00 Information Security Framework Components 00:12:00 Information Security Program Resources 01:04:00 Implementing an Information Security Program 00:27:00 Information Infrastructure and Architecture 00:14:00 Information Security Program 00:14:00 Security Program Services and Operational Activities 00:45:00 Information Security Incident Management Incident Management Overview 00:28:00 Incident Response Procedures 00:29:00 Incident Management Organization 00:19:00 Incident Management Resources 00:36:00 Incident Management Objectives 00:14:00 Incident Management Metrics and Indicators 00:17:00 Current State of Incident Response Capability 00:11:00 Developing an Incident Response Plan 00:32:00 BCP DRP 00:36:00 Testing Response and Recovery Plans 00:10:00 Executing the Plan 00:27:00 Mock Exam Mock Exam- Certified Information Security Manager (CISM) - Complete Video Course 00:20:00 Final Exam Final Exam- Certified Information Security Manager (CISM) - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: Microsoft Windows 7 is the world's leading Operating System for Personal Computer. You will hardly find any business corporation that does not use the Operating System. The course provides you with the basic to advanced features of Microsoft Windows 7 so that you can work proficiently. The course is divided into three parts- basic, advanced and new features. In the basic section, you will be introduced with the fundamental elements of Microsoft Windows 7 focusing Windows 7 Desktop features, Windows Help and Support, folder and file system, Managing Content, using Internet Explorer, etc. In the advanced section, you will learn about the advanced techniques of the operating system such as file management, protection techniques, user accounts, installing devices and printers etc. Finally, in the new features part, you will learn the newly added options of Windows 7 for example file organisation and management, printers and devices, file protection and troubleshooting, and the new features of Internet Explorer 8. In short, people who have prior knowledge or do not have any experience can get benefited from the video bundles course. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 7 - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 7 - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Windows 7 Environment The Windows 7 Desktop FREE 00:14:00 The Start Menu and Taskbar 00:04:00 Window Management 00:07:00 Customizing the Environment Customizing the Taskbar and Start Menu 00:13:00 Working with Gadgets 00:08:00 Libraries, Folders, and Content Folders and Libraries 00:13:00 Working with Windows Explorer 00:08:00 Searching for Content 00:02:00 Device Stage Devices and Printers 00:18:00 File Protection and Troubleshooting File Protection 00:13:00 Troubleshooting 00:10:00 Internet Explorer 8 Internet Explorer Security and Privacy 00:19:00 The Windows 7 Environment The Windows 7 Desktop FREE 00:13:00 The Taskbar and Start Menu 00:01:00 Window Management 00:11:00 Windows Help and Support 00:04:00 Files, Folders, and Libraries Folders and Libraries 00:08:00 Working with Files 00:06:00 Managing Content Working with Windows Explorer 00:04:00 Searching for Content 00:02:00 Customizing the Environment Icons and Shortcuts 00:05:00 Gadgets 00:02:00 System Settings 00:06:00 Internet Explorer 8 Web Browsing 00:09:00 Tabbed Browsing 00:02:00 Web Searching 00:02:00 Customization 00:01:00 Multimedia Content 00:01:00 User Accounts Account Management FREE 00:09:00 Password Management 00:04:00 Devices and Printers Devices 00:04:00 Printers 00:02:00 File Management and Protection File and Folder Management 00:03:00 File Protection 00:06:00 Programs and Utilities Disk Maintenance 00:04:00 System Restore 00:02:00 Troubleshooting 00:05:00 Networks and Mobile Computing Networks 00:14:00 File and Printer Sharing 00:05:00 Offline Files 00:02:00 Remote Assistance 00:01:00 Power Settings and Plans 00:06:00 Security User Account Control 00:03:00 Windows Firewall 00:03:00 Windows Update 00:02:00 Malware Protection 00:05:00 Internet Explorer Security and Privacy 00:08:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: This Microsoft Office 2010 Outlook Intermediate - Complete Video Course is intended for novice information workers who want to learn the intermediate level Outlook 2010 skills. This series will provide you with more advanced skills for managing e-mail, schedules, and contacts. This series builds on the skills and concepts taught in Outlook 2010 Basic. You will be learning how to customize Outlook and work with address books, how to search and filter mail folders, and apply and customize categories. Finally you will be able to work with conversation view, arrange message in different ways, quickly locate message, print message, configure time zone, work with multiple calendars, print a calendar, create contact group, create and format business graphics, import and export contact records, personal, public, offline folders, set rules, and more. Before you taking this course you should have a firm grasp of the basics. This intermediate level will pull up your basic knowledge. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2010 Outlook Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2010 Outlook Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customizing Outlook The Outlook Environment FREE 00:16:00 General Options 00:07:00 Language and Keyboard Options 00:07:00 Quick Steps 00:06:00 The Navigation Pane 00:07:00 Working with Contacts Address Books 00:12:00 Contact Groups 00:08:00 Customizing Messages Message Appearance 00:17:00 Signatures 00:13:00 Voting Buttons 00:07:00 Out-of-Office Messages 00:14:00 Organizing Items Folders 00:03:00 Searching 00:11:00 Filters 00:06:00 Categories 00:20:00 Organizing Mail Organizing the Inbox Folder 00:26:00 Setting Rules 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: SCRUM, a subset of Agile, is a process framework for agile development. It is a methodology or approach that allows a team to organise and make changes quickly to meet agile principles. A SCRUM master is a facilitator for an agile development team. A SCRUM master is responsible for ensuring that everyone in the team had understood SCRUM and its principles by explaining the theory, practice and rules of SCRUM. The Scrum Master Video Training Course provides detailed and in-depth analysis of the concept SCRUM and paves the way for a SCRUM master to enhance her skill through the process-oriented methodologies. The course includes SCRUM basics, SCRUM aspects, the different meeting in SCRUM (such as Project vision meetings, user-group meetings, sprint planning meetings, daily SCRUM, etc.) and the ways of facilitating Projects through SCRUM. After completing the course, you will be able to plan and run a project from SCRUM perspectives. Assessment & Certification: To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £14.99 Soft copy PDF via email - £11.99 Requirements Our Scrum Master Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:11:00 Introduction to Scrum Introduction to Scrum 00:01:00 Scrum Overview 00:21:00 Scrum Concepts & Principles 00:14:00 Scrum Phases & Processes 00:05:00 Introduction to Scrum Summary 00:02:00 Scrum Aspects Scrum Aspects 00:02:00 Roles and Organization in Scrum 00:15:00 Business Justification 00:18:00 Quality 00:06:00 Change 00:08:00 Risk 00:13:00 Scrum Aspects Summary 00:02:00 Meetings in Scrum Meetings in Scrum Summary 00:03:00 Project Vision Meeting 00:09:00 User Group Meetings 00:10:00 Sprint Planning Meeting 00:23:00 Conducting the Daily Standup (or Daily Scrum) 00:06:00 Grooming the Prioritized Product Backlog Meeting 00:03:00 Sprint Review Meeting 00:05:00 Retrospect Sprint Meeting 00:13:00 Release Planning Meeting 00:08:00 Meetings in Scrum Summary 00:03:00 Facilitating Projects in Scrum Facilitating Projects in Scrum 00:02:00 Scrum Artifacts 00:16:00 Creating Deliverables 00:07:00 Convening a Scrum of Scrums 00:09:00 Facilitating Projects in Scrum Summary 00:04:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: This Certified Wireless Network Administrator (CWNA) - Complete Video Course covers the functions and features of Certified Wireless Network Administrator. You will learn the fundamentals of RF, components and measurements of RF as well as WLAN topologies. You will learn about Wi-Fi access, MAC and WLAN architectures, troubleshooting and security. You will also learn how to navigate site survey tools, high throughput, BYOD and more. This certification is the foundation-level enterprise Wi-Fi certification for the CWNP Program. Achieving it sets your wireless career on a firm foundation, ensuring you have the skills to successfully survey, install, and administer enterprise Wi-Fi networks. So, if you have an understanding of the fundamentals of wireless technology. And interested to know how WLAN work and how it's managed day-to-day. And if you have the ability to install, configure and troubleshoot and maintain wireless networks within small business or Enterprise deployments. Then this course is perfect for you. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Wireless Network Administrator (CWNA) - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Wireless Network Administrator (CWNA) - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview of Wireless Communications Overview of Wireless Communications FREE 00:23:00 Communication Fundamentals 00:15:00 Fundamentals of RF Fundamentals of RF 00:07:00 Characteristics of RF 00:17:00 RF Behaviors 00:17:00 Components and Measurements of RF Components and Measurements of RF 00:19:00 dB Mathematics 00:18:00 Math Examples (eNotes) 00:20:00 Noise Floor 00:07:00 RF Signal and Antenna Concepts RF Signal and Antenna Concepts 00:13:00 Antenna Types 00:15:00 Beamforming 00:09:00 IEEE 802.11 IEEE 802.11 00:15:00 802.11i 00:10:00 Spread Spectrum Technologies Course Overview Direct Sequence Spread Spectrum (Part 1) 00:22:00 Direct Sequence Spread Spectrum (Part 2) 00:21:00 WLAN Topologies WLAN Topologies 00:10:00 Distribution Service 00:08:00 Mesh BSS 00:15:00 Wi-Fi Access Wi-Fi Access 00:14:00 Interframe Space (IFS) 00:13:00 MAC Architecture MAC Architecture 00:18:00 Beacon Frames 00:11:00 WLAN Architecture WLAN Architecture 00:17:00 WLAN Controller 00:11:00 WLAN Deployment WLAN Deployment 00:10:00 Network Extension to Remote Areas 00:13:00 Troubleshooting Troubleshooting 00:18:00 802.11 Coverage Considerations 00:17:00 Capacity vs. Coverage 00:19:00 Security Security 00:22:00 Robust Security 00:24:00 Types of Wireless Attacks Types of Wireless Attacks 00:30:00 Intrusion Monitoring 00:08:00 Fundamentals of Site Surveys Fundamentals of Site Surveys 00:16:00 Site Survey Tools Site Survey Tools 00:05:00 Site Survey 00:15:00 PoE PoE 00:09:00 Midspan 00:08:00 High Throughput (HT) High Throughput (HT) 00:11:00 Spatial Multiplexing (SM) 00:12:00 Very High Throughput (HT) Very High Throughput (VHT) 00:18:00 BYOD BYOD 00:19:00 Over the Air Management 00:10:00 Mock Exam Mock Exam- Certified Wireless Network Administrator (CWNA) - Complete Video Course 00:20:00 Final Exam Final Exam- Certified Wireless Network Administrator (CWNA) - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: This Certified Information Systems Auditor (CISA) - Complete Video Course will provide you with the knowledge and proficiency to prepare for the globally recognized CISA certification exam. The CISA certification has become very popular since it originated in 1978, and is a benchmark for IS audit, security, control, and assurance personnel to validate your skill set. This course will immerse you into the subject, with in-depth coverage of the information covering the five domains that make up the 'Body of Knowledge' for the CISA exam and will provide you the tools to build your technical skills to develop, manage, and perform IT security audits. Being CISA-certified showcases your audit experience, skills and knowledge, and demonstrates you are capable to assess vulnerabilities, report on compliance and institute controls within the enterprise. So, enhance your career by earning CISA - world-renowned as the standard of achievement for those who audit, control, monitor and assess information technology and business system Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Information Systems Auditor (CISA) - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Information Systems Auditor (CISA) - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Process of Auditing Information Systems Management of the Audit Function FREE 00:20:00 ISACA IT Audit and Assurance Standards and Guidelines 01:16:00 Risk Analysis 00:21:00 Internal Controls 00:17:00 Performing An IS Audit 01:07:00 Control Self-Assessment 00:09:00 The Evolving IS Audit Process 00:12:00 Governance and Management of IT Corporate Governance 00:06:00 IT Governance 00:02:00 IT Monitoring and Assurance Practices for Board and Senior Management 00:40:00 Information Systems Strategy 00:05:00 Maturity and Process Improvement Models 00:01:00 IT Investment and Allocation Practices 00:05:00 Policies and Procedures 00:17:00 Risk Management 00:31:00 IS Management Practices 00:50:00 IS Organizational Structure and Responsibilities 00:17:00 Auditing IT Governance Structure and Implementation 00:06:00 Business Continuity Planning 00:37:00 Information Systems Acquisition, Development and Implementation Business Realization 01:21:00 Project Management Structure 00:08:00 Project Management Practices 00:18:00 Business Application Development 00:42:00 Business Application Systems 00:38:00 Alternative Forms of Software Project Organization 00:03:00 Alternative Development Methods 00:10:00 Infrastructure Development/Acquisition Practices 00:09:00 Information Systems Maintenance Practices 00:09:00 System Development Tools And Productivity Aids 00:05:00 Business Process Reengineering And Process Change Projects 00:08:00 Application Controls 00:07:00 Auditing Application Controls 00:14:00 Auditing Systems Development, Acquisition And Maintenance 00:08:00 Information Systems Operations, Maintenance and Support Information Systems Operations 00:19:00 Information Systems Hardware 00:13:00 IS Architecture and Software 00:39:00 Network Infrastructure 01:16:00 Disaster Recovery Planning 00:19:00 Protection of Information Assets Importance Of Information Security 00:43:00 Logical Access 00:37:00 Network Infrastructure Security 00:39:00 Auditing Information Security Management Framework 00:03:00 Auditing Network Infrastructure Security 00:13:00 Environmental Exposures and Controls 00:02:00 Physical Access Exposures and Controls 00:05:00 Mobile Computing 00:05:00 Mock Exam Mock Exam- Certified Information Systems Auditor (CISA) - Complete Video Course 00:20:00 Final Exam Final Exam- Certified Information Systems Auditor (CISA) - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: The CompTIA Security+ (SY0-401) certification course provides information about the corporate security which is recognised as one of the fastest-growing fields in IT. Every institution even small business invests in IT security to secure their confidential data. The course covers the security fundamentals including the information security cycle, information security controls, authentication methods, cryptography fundamentals, and security policy fundamentals. Throughout the course, you will learn the Security Threats and vulnerabilities, Managing data, Application and Host Security, and the system of implementing Networking Security, implementing access control, authentication and Account Management, and implementing Compliance and Operating Security. Finally, the course will teach you how to manage certificates, how to manage risk, how to troubleshoot and manage security incidents, and the proper Business Continuity and Disaster Recovery Planning. In short, the course helps you to acquire competency in network infrastructure, system security, organizational security and access control. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our CompTIA Security+ Certification - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Security Fundamentals The Information Security Cycle FREE 00:37:00 Information Security Controls 00:35:00 Authentication Methods 00:09:00 Cryptography Fundamentals 00:56:00 Security Policy Fundamentals 00:11:00 Identifying Security Threats and Vulnerabilities Social Engineering 00:31:00 Malware 00:25:00 Software-Based Threats 00:21:00 Based Threats 00:38:00 Wireless Threats and Vulnerabilities 00:43:00 Physical Threats and Vulnerabilities 00:09:00 Managing Data, Application, and Host Security Manage Data Security 00:47:00 Manage Application Security 00:56:00 Manage Device and Host Security 01:07:00 Manage Mobile Security 00:10:00 Implementing Network Security Configure Security Parameters on Network Devices and Technologies 00:49:00 Network Design Elements and Components 00:26:00 Implement Networking Protocols and Services 01:09:00 Apply Secure Network Administration Principles 00:12:00 Secure Wireless Traffic 00:31:00 Implementing Access Control, Authentication, and Account Management Access Control and Authentication Services 00:42:00 Implement Account Management Security Controls 00:33:00 Managing Certificates Install a CA Hierarchy 00:25:00 Enroll Certificates 00:13:00 Secure Network Traffic by Using Certificates 00:03:00 Renew Certificates 00:01:00 Back Up and Restore Certificates and Private Keys 00:05:00 Revoke Certificates 00:07:00 Implementing Compliance and Operational Security Physical Security 00:20:00 Legal Compliance 00:10:00 Security Awareness and Training 00:11:00 Integrate Systems and Data with Third Parties 00:08:00 Risk Management A Risk Analysis 00:17:00 Implement Vulnerability Assessment Tools and Techniques 00:04:00 Scan for Vulnerabilities 00:27:00 Mitigation and Deterrent Techniques 00:19:00 Troubleshooting and Managing Security Incidents Respond to Security Incidents 00:23:00 Recover from a Security Incident 00:09:00 Business Continuity and Disaster Recovery Planning Business Continuity 00:17:00 Plan for Disaster Recovery 00:17:00 Execute DRPs and Procedures 00:13:00 Mock Exam Mock Exam- CompTIA Security+ Certification - Complete Video Course 00:20:00 Final Exam Final Exam- CompTIA Security+ Certification - Complete Video Course 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills. The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections. Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette. Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc. Next section is Time Management- one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly. After that, you will be introduced to the Microsoft Office Word and Microsoft Office Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications. Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word FREE 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface FREE 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Full Video of 'Treating OCD' (14 day access)
By Practical CBT
Get 14 days access to the video recording of 'Treating OCD' with Professor Patrick McGhee, FRSA
