2283 Trust courses

Are you passionate about healthcare administration and eager to embark on a rewarding career path? Look no further than our comprehensive Medical Secretary Diploma program! Designed to equip you with the essential skills and knowledge needed to excel in the dynamic world of medical administration, this course is your gateway to success in the healthcare industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Medical Secretary Diploma course, learners gain essential skills for working in medical settings. They start by understanding the role of a medical secretary and learning medical terminology, which helps in communication within the healthcare field. Information technology knowledge is provided to handle electronic health records efficiently. The course covers organizing and maintaining medical records and implementing effective filing systems. Students also learn to manage schedules and control stocks and supplies necessary for medical facilities. Emphasis is placed on workplace safety practices to ensure a secure environment. Confidentiality is stressed to maintain patient privacy and trust. Legal aspects and ethics are addressed to ensure compliance with healthcare regulations and uphold professional standards. Overall, this curriculum equips learners with the knowledge and skills needed to excel as medical secretaries while prioritizing patient care and safety. Course Curriculum Module 01: Introduction to Medical Secretary Module 02: Medical Jargon and Terminology Module 03: Information Technology in Health Care Module 04: Maintaining Medical Records Module 05: Effective Filing Systems in Medical Offices Module 06: Organise Schedules Module 07: Controlling Stocks and Supplies Module 08: Maintaining Workplace Safety Module 09: Confidentiality in a Medical Environment Module 10: Legal aspects and Ethics Learning Outcomes: Understand medical terminology and jargon for effective communication. Utilize information technology to streamline healthcare administrative processes efficiently. Maintain accurate medical records and implement effective filing systems. Organize schedules and appointments in a medical office environment. Manage stocks and supplies while adhering to workplace safety protocols. Uphold confidentiality and ethical standards in a medical secretary role. CPD 10 CPD hours / points Accredited by CPD Quality Standards Medical Secretary Diploma 1:48:09 1: Module 01: Introduction to Medical Secretary 08:44 2: Module 02: Medical Jargon and Terminology 16:18 3: Module 03: Information Technology in Health Care 08:24 4: Module 04: Maintaining Medical Records 12:25 5: Module 05: Effective Filing Systems in Medical Offices 09:53 6: Module 06: Organise Schedules 12:41 7: Module 07: Controlling Stocks and Supplies 04:37 8: Module 08: Maintaining Workplace Safety 13:53 9: Module 09: Confidentiality in a Medical Environment 08:22 10: Module 10: Legal aspects and Ethics 11:52 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring medical secretaries seeking comprehensive training. Individuals interested in healthcare administration roles. Those aiming to enhance their skills in medical terminology. Career changers transitioning into the healthcare sector. Professionals seeking specialized knowledge in medical office management. Career path Medical Secretary Administrative Assistant in Healthcare Medical Records Clerk Clinic Coordinator Health Information Technician Patient Services Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate from Reed CIQ Approved Customer Service Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Enhancing Customer Service Skills 1:26:04 1: Module 01: Introduction to Customer Service Preview 12:49 2: Module 02: Effective Communication Skills 16:52 3: Module 03: Relationship Building 14:06 4: Module 04: The Right Customer Service Personality 12:12 5: Module 05: Dealing with Customer Complaints 12:22 6: Module 06: Customer Service via Technology 16:43 7: CPD Certificate - Free 01:00 Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's modern world, Food Allergen Awareness Training Course stands as a crucial asset in the food industry. With an increasing number of individuals diagnosed with food allergies, understanding and effectively managing food allergens has become paramount. This training equips professionals with the knowledge and skills to identify, prevent, and respond to allergen-related risks, ensuring the safety and well-being of consumers. In the UK, where stringent regulations govern food safety standards, employers seek individuals with Food Allergen Awareness certification to uphold compliance and mitigate potential hazards. Job opportunities abound in various sectors such as hospitality, catering, and food manufacturing, with salaries ranging from £20,000 to £30,000 per annum on average. Undertaking this course not only enhances career prospects but also fosters trust and confidence among customers. Moreover, it empowers individuals to create allergen-safe environments, fosters customer loyalty, and reduces the risk of allergen-related incidents. Ultimately, Food Allergen Awareness Training Course is indispensable for professionals seeking to excel in the food industry while prioritizing consumer health and safety. Key Features This Food Allergen Awareness Training Course Includes: CPD Certified Free Certificate from Reed CIQ Approved Food Allergen Awareness Training Course Level 3 Diploma Developed by Specialist Lifetime Access Course Curriculum Food Allergen Awareness Training Course: Module 01: Exploring Food Allergies Module 02: Additional Causes and Symptoms of Food Allergies Module 03: Allergen Facts and Legal Framework Module 04: Hands-on Precautions and Consumer Protection Module 05: Risk Management and Food Storage Module 06: Promoting Allergy Awareness and Providing Support Learning Outcomes After completing this Food Allergen Awareness Training Course, you will be able to: Recognise common food allergy symptoms for prompt intervention. Comprehend diverse causes and variations of food allergies. Apply allergen legislation to ensure compliance in food establishments. Implement practical precautions for enhanced consumer protection. Manage food storage to minimise risks associated with allergies. Demonstrate awareness and provide support for individuals with allergies. Certification After completing this Food Allergen Awareness Training course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Food Allergy Awareness Training - Level 3 CPD Certified 1:05:54 1: Module 01: Exploring Food Allergies Preview 10:28 2: Module 02: Additional Causes and Symptoms of Food Allergies 09:41 3: Module 03: Allergen Facts and Legal Framework 09:59 4: Module 04: Hands-on Precautions and Consumer Protection 11:33 5: Module 05: Risk Management and Food Storage 11:01 6: Module 06: Promoting Allergy Awareness and Providing Support 11:12 7: CPD Certificate - Free 01:00 8: Leave A Review 01:00 Who is this course for? Food Allergen Awareness Training Course Food industry professionals seeking CPD certification. Catering and hospitality staff responsible for food preparation. Health and safety officers within food-related businesses. Retail and restaurant managers ensuring consumer safety. Individuals interested in advancing food allergy awareness. Career path Food Allergen Awareness Training Course Food Safety Officer Catering Manager Health and Safety Advisor Restaurant Manager Retail Food Manager Allergen Compliance Specialist Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Course Overview Become a trained professional from the safety and comfort of your own home by taking 10 Sales Secrets for Success . Whatever your situation and requirements, Skill Wise can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount. Skill Wise has been proud to produce an extensive range of best-selling courses, and 10 Sales Secrets for Success is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time.  Teaching and training are more than just a job for the staff at Skill Wise; we take pride in employing those who share our vision for e-learning and its importance in today's society. To prove this, all learning materials for each course are available for at least one year after the initial purchase. All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties.  By completing 10 Sales Secrets for Success, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV. Whatever your reason for studying 10 Sales Secrets for Success, make the most of this opportunity from Skill Wise and excel in your chosen field. Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Why study this course It doesn't matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge. The 10 Sales Secrets for Success is fully available to anyone, and no previous qualifications are needed to enrol. All Skill Wise needs to know is that you are eager to learn and are over 16. Module 01 Getting Started 00:01:00 Module 02 Lesson 01: Effective Traits 00:04:00 Lesson 02: Case Study 00:01:00 Module 03 Lesson 01: Know Clients 00:04:00 Lesson 02: Case Study 00:01:00 Module 04 Lesson 01: Product 00:03:00 Lesson 02: Case Study 00:01:00 Module 05 Lesson 01: Leads 00:04:00 Lesson 02: Case Study 00:01:00 Module 06 Lesson 01: Authority 00:04:00 Lesson 02: Case Study 00:01:00 Module 07 Lesson 01: Build Trust 00:04:00 Lesson 02: Case Study 00:01:00 Module 08 Lesson 01: Relationships 00:04:00 Lesson 02: Case Study 00:01:00 Module 09 Lesson 01: Communication 00:04:00 Lesson 02: Case Study 00:01:00 Module 10 Lesson 01: Self-Motivation 00:05:00 Lesson 02: Case Study 00:01:00 Module 11 Lesson 01: Goals 00:04:00 Lesson 02: Case Study 00:01:00 Module 12 Wrapping Up 00:01:00

** Trust The 35000+ Students Who Are Learning with Us & Kick Starting Their Career! ** Deal Price is Active; Save Now- £405! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique CompTIA Network+ Certification (N10-007) Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPD with 20 CPD points for professional development. Students can expect to complete this training course in around 23 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the CompTIA Network+ Certification (N10-007) course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this CompTIA Network+ Certification (N10-007) Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of course: Section 01: Introduction Introduction Section 02: Network Models What is a Model? OSI vs. TCP/IP Model Walking Through OSI and TCP/IP Meet the Frame The MAC Address Broadcast vs. Unicast Introduction to IP Addressing Packets and Ports Section 03: Cabling and Topology Network Topologies Coaxial Cabling Twisted Pair Cabling Cat Ratings Fiber Optic Cabling Fire Ratings Legacy Network Connections Section 04: Ethernet Basics What is Ethernet? Ethernet Frames Early Ethernet The Daddy of Ethernet, 10BaseT Terminating Twisted Pair Hubs vs. Switches Section 05: Modern Ethernet 100BaseT Connecting Switches Gigabit Ethernet and 10-Gigabit Ethernet Transceivers Connecting Ethernet Scenarios Section 06: Installing a Physical Network Introduction to Structured Cabling Terminating Structured Cabling Equipment Room Alternative Distribution Panels Testing Cable Troubleshooting Structured Cabling, Part 1 Troubleshooting Structured Cabling, Part 2 Using a Toner and Probe Wired Connection Scenarios Section 07: TCP/IP Basics Introduction to IP Addressing and Binary Introduction to ARP Classful Addressing Subnet Masks Subnetting with CIDR More CIDR Subnetting Practice Dynamic and Static IP Addressing Rogue DHCP Servers Special IP Addresses IP Addressing Scenarios Section 08: Routing Introducing Routers Understanding Ports Network Address Translation Implementing NAT Forwarding Ports Tour of a SOHO Router SOHO vs. Enterprise Static Routes Dynamic Routing RIP OSPF BGP Section 09: TCP/IP Applications TCP and UDP ICMP and IGMP Handy Tools Introduction to Wireshark Introduction to netstat Web Servers FTP E-mail Servers and Clients Securing E-mail Telnet and SSH Network Time Protocol Network Service Scenarios Section 10: Network Naming Understanding DNS Applying DNS The Hosts File Net Command Windows Name Resolution Dynamic DNS DNS Troubleshooting Section 11: Securing TCP/IP Making TCP/IP Secure Symmetric Encryption Asymmetric Encryption Cryptographic Hashes Identification Access Control AAA Kerberos/EAP Single Sign-On Certificates and Trust Certificate Error Scenarios Section 12: Advanced Networking Devices Understanding IP Tunneling Virtual Private Networks Introduction to VLANs InterVLAN Routing Interfacing with Managed Switches Switch Port Protection Port Bonding Port Mirroring Quality of Service IDS vs. IPS Proxy Servers Load Balancing Device Placement Scenarios Section 13: IPv6 Introduction to IPv6 IPv6 Addressing IPv6 in Action IPv4 and IPv6 Tunneling Section 14: Remote Connectivity Telephony Technologies Optical Carriers Packet Switching Connecting with Dial-up Digital Subscriber Line (DSL) Connecting with Cable Modems Connecting with Satellites ISDN and BPL Remote Desktop Connectivity Advanced Remote Control Systems Section 15: Wireless Networking Introduction to 802.11 802.11 Standards Power over Ethernet (PoE) Antennas Wireless Security Standards Implementing Wireless Security Threats to Your Wireless Network Retro Threats Wi-Fi Protected Setup (WPS) Enterprise Wireless Installing a Wireless Network Wireless Scenarios More Wireless Scenarios Section 16: Virtualization and Cloud Computing Virtualization Basics Cloud Ownership Cloud Implementation Your First Virtual Machine NAS and SAN Platform as a Service (PaaS) Software as a Service (SaaS) Infrastructure as a Service (IaaS) Section 17: Mobile Networking Cellular Technologies Mobile Connectivity Deploying Mobile Devices Mobile Access Control Section 18: Building a Real-World Network Network Types Network Design Power Management Unified Communications Network Documentation Contingency Planning Predicting Hardware Failure Backups Section 19: Managing Risk What is Risk Management? Security Policies Change Management1 User Training Standard Business Documentation Mitigating Network Threats High Availability Section 20: Protecting Your Network Denial of Service Malware Social Engineering Access Control Man-in-the-Middle Introduction to Firewalls Firewalls DMZ Hardening Devices Physical Security Controls Testing Network Security Network Protection Scenarios Section 21: Network Monitoring SNMP Documenting Logs System Monitoring SIEM (Security Information and Event Management) Section 22: Network Troubleshooting Network Troubleshooting Theory Assessment Process Once you have completed all the modules in the CompTIA Network+ Certification (N10-007) course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This CompTIA Network+ Certification (N10-007) Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The CompTIA Network+ Certification (N10-007) program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path After completing this CompTIA Network+ Certification (N10-007) Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

Embark on a transformational journey towards personal and professional growth with our "Confidentiality in the Workplace" course. Crafted by experts, this curriculum delves deep into the essential skills necessary to uphold confidentiality in any workplace setting. By enrolling, you gain access to a wealth of knowledge that not only enhances your understanding of confidentiality protocols but also equips you with practical tools to navigate sensitive information with finesse and integrity. Whether you're a seasoned professional or just starting your career, this course promises to propel your trajectory to new heights by instilling confidence in your ability to maintain confidentiality effectively. Don't miss out on this opportunity to invest in yourself and seize the chance to unlock boundless opportunities for advancement. Join us on this journey and watch as your career reaches unprecedented heights. Key Features: CPD Certified Confidentiality in the Workplace Course Free Certificate from Reed CIQ Approved Confidentiality in the Workplace Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Workplace Confidentiality Module 02: Business Etiquette and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Maintaining Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employees Can Protect Confidential Information Learning Outcomes: Identify various types of workplace confidentiality and their significance. Demonstrate business etiquette in handling confidential information with professionalism. Understand the importance of confidentiality in maintaining a trustworthy work environment. Apply strategies to maintain confidentiality while collaborating with co-workers. Implement measures to prevent breaches and protect sensitive information effectively. Equip employees with practical knowledge on safeguarding confidential data in the workplace. CPD 10 CPD hours / points Accredited by CPD Quality Standards Confidentiality in the Workplace 38:08 1: Module 01: Introduction to Workplace Confidentiality Preview 03:18 2: Module 02: Business Etiquette and Types of Confidentiality 08:01 3: Module 03: The Importance of Confidentiality 03:46 4: Module 04: Maintaining Confidentiality with Co-workers 05:45 5: Module 05: Preventing Confidentiality Breach 06:08 6: Module 06: How Employees Can Protect Confidential Information 10:10 7: CPD Certificate - Free 01:00 Who is this course for? This Confidentiality in the Workplace course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Confidentiality in the Workplace. Moreover, this course is ideal for: Employees across industries seeking a comprehensive understanding of workplace confidentiality. Managers and team leaders responsible for fostering a confidential work environment. HR professionals aiming to enhance confidentiality practices within their organizations. New hires looking to integrate seamlessly into workplace confidentiality protocols. Business owners committed to instilling a culture of trust and discretion. Requirements There are no requirements needed to enrol into this Confidentiality in the Workplace course. We welcome individuals from all backgrounds and levels of experience to enrol into this Confidentiality in the Workplace course. Career path After finishing this Confidentiality in the Workplace course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Confidentiality in the Workplace are: Data Protection Officer - £35K to 60K/year Compliance Officer - £30K to 50K/year Legal Secretary - £20K to 35K/year Human Resources Officer - £25K to 45K/year Administrative Assistant - £18K to 30K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Looking to achieve the perfect relationship with your dog? Through the online and aggression course we can help you understand your dog on a deeper level and address any nervous or aggressive behavioural issues you may be experiencing.

Getting Started Would you like to pursue a career in the field of law? QUALIFI Level 7 Diploma in Law is the ideal starting point for your career journey and will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities QUALIFI is the recognised UK Awarding Organisation (AO) regulated in England by the Qualifications and Examinations Regulation (OFQUAL), and the qualifications developed to fit the Regulated Qualifications Framework (RQF) which assures employers, centres and learners of consistent, rigorous, quality standards and valid, valued learning. Key Benefits This qualification will bring you many vital benefits, such as; express confidently and professionally their understanding of the law; evidence independence of thought in a legal context; demonstrate a high level of academic writing relevant to the professional nature of the Diploma; apply critical understanding of law principles; apply concepts outside their initial context; demonstrate significant, evidenced independence of thought; use proficient communication of the results of their work Key Highlights • Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. • With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home.  • Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system.  • Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk.  • If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The QUALIFI Level 7 Diploma in Law can open many career pathways including, but not limited to:   Barrister; Est. Salary £55,219p.a Solicitor; Est. Salary £39,442p.a Lawyer; Est. Salary £39,100p.a About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.     Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Legal Foundations Reference No : T/650/6748 Credit : 15 || TQT : 150 This unit provides learners with the skills required to study law at the postgraduate level and to develop the critical and research skills needed for both the study and practice of law. UNIT2- Company Law and Practice Reference No : Y/650/6749 Credit : 15 || TQT : 150 This unit covers corporate law in England and Wales, including limited liability, the corporate veil, directors' and shareholders' roles, and a company's constitution. UNIT3- Contract Law and Disputes Reference No : F/650/6750 Credit : 15 || TQT : 150 This unit teaches learners about contract law issues, their practical and ethical implications, and their social, economic, and political contexts. UNIT4- Public Law and Law of the European Union Reference No : H/650/6751 Credit : 15 || TQT : 150 This unit introduces the UK's constitution and its institutions, including the Crown, Parliament, central government, devolved institutions, EU institutions, and the judiciary. UNIT5- Tort Reference No : J/650/6752 Credit : 15 || TQT : 150 This unit covers the law of torts and its implications, including evaluating its function in society and its impact on various contexts. UNIT6- Land Law and Property Reference No : K/650/6753 Credit : 15 || TQT : 150 This unit aims to provide learners with an appreciation of areas of key importance to legal practitioners in England and Wales relating to property and land law. UNIT7- Criminal Law and Practice Reference No : L/650/6754 Credit : 15 || TQT : 150 This unit aims to cover the main principles of English criminal law and analysis of their practical application. UNIT8- Equity and Trusts Reference No : M/650/6755 Credit : 15 || TQT : 150 This unit enables learners to understand equity and trust, evaluate their practical and ethical implications, and appreciate their impact on society. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00