198 Trust courses in London

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

A powerful program for teams to participate in together in order to: Develop high-performance teamwork Work together to achieve team goals Assume responsibility and accountability Handle challenges through team communication Create mutual trust, support, and collaboration

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This is an essential programme for members of staff whose role involves external meetings, including seeing members of the public in their own home. Based around advice from agencies including the Suzy Lamplugh Trust and the police, this programme takes a sensible look at how to remain safe in the role. 1 What's happening? Issues around us Risks in context 2 Safety fundamentals Risk assessment Dynamic risk assessment Identifying and minimising risks Sensible precautions Use of technology and personal safety Lone working Visits and travelling 3 Harassment and stalking What constitutes harassment and definition of stalking Early warning signals 4 Reporting principles Importance of incidence reporting Taking care of us What next?

This 2-day workshop is offered with an internal and external focus. Day 1 will focus on building your internal network and relationships by focusing on your personal network, your brand, influencing skills and perceptions. Day 2 focuses on your external relationships with suppliers, patient groups etc. This will focus on assertiveness, outcome rather than relationship focus, and influencing and negotiating skills. DAY ONE 1 Can you succeed by yourself? 2 Relationship awareness theory 3 The Strengths Deployment Inventory / Your FACET5 profile 4 Building rapport 5 Influencing power bases 6 Active listening 7 Building your personal internal network 8 Perceptions 9 Your brand DAY TWO 3 Preparing for conflict 2 The negotiation conversation 1 Your stakeholders and what they want from you 4 Influencing others 5 Your communication approaches for success 6 Emotional Intelligence 7 The trust model 8 Knowing your outcomes

“Photography is my way of bearing witness to the joy I find in seeing the extraordinary in ordinary.” -Harold Feinstein Photography For Parents - Advanced Course Next course starts on 15th April 2024  6 week Photography course designed to help further advance your photography skill and move beyond simply capturing what's in front of you. Choose this course if you are already friends with your camera but want to learn how to shoot creatively in full manual, how to go beyond the basic composition rules and start expressing yourself through photography KEY COURSE INFO: Course type: Instructor-led or self paced Course duration: 6 weeks Course format: Online course with Interactive weekly live classes, personal photo feedback and support group WHAT YOU LEARN: In this course we build on the key photo skills we introduce in the Fundamentals Course and learn some new ones ( although completing the Fundamentals course is not a pre-requisite)  You will love this course if you want to keep growing your photographic eye, truly control your camera and start making your photos reflect who you are and who your family are. This is the course where your photography really picks up the pace. We will support and challenge you to help you find your own voice in photography. creative use of manual mode creating strong compositions low light shooting capturing emotions introduction to flash using colour in photography THIS IS THE COURSE FOR YOU IF : Are already familiar with your camera - but want to get better at using it in full manual - with no overwhelm or frantic guesswork You want to take photographs that look more polished and that truly show you what you pictured in your head - still true to your kids and who they are You want to be able to capture true emotions and express yourself through photography You want to get more creative with light and colour to elevate your images and make them shine Next course starts on 15th April 2024 The bookings for this course are not open yet - request to be added to the waiting list to be offered priority booking and Early Bird prices when the course registration opens 5 core course modules Support Facebook group Weekly online Live class Personal Feedback on your images BONUS: extra module with ideas to keep your creativity flowing BONUS: PDF course workbook HERE IS WHAT YOU WILL LEARN in this course :  This course was designed to help you grow your photography skills beyond just being able to take "nice looking photos". You will love this course if you want to keep growing your photographic eye, truly control your camera and start making your photos reflect who you are and who your family are. This is the course where your photography really picks up the pace. We will support and challenge you to help you find your own voice in photography. How do I get FULL control of my camera? - shooting in full manual - but with clarity and purpose When is the ‘correct’ exposure not the RIGHT one and why is my camera confused? And more importantly, how to fix it in camera? How do you capture genuine emotion and NOT just fake smiles? No more 'smile for Mummy' How to make your light AND SHADOWS work for you? and capture stunning images even if you think you have barely any light What makes a ‘strong image’ and how do I begin to get them more consistently? INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 1: Getting started in Manual mode First steps into shooting in full manual – understanding your exposure and metering, finding correct exposure for your subject, handling over and under exposure and adjusting your settings without even taking your camera away from your eyes. Major Takeaways: At the end of the module you will have gained full control of your camera - no more guessing game and unpredictable results with all the control going firmly to you. You will be able to understand your jump off points for different situations and how to adjust them to the changing light or environment Module 2: More on manual exposure and why your camera is often wrong Learning when the ‘correct’ exposure is not the “right exposure”, understanding and interpreting your histograms, learning how your environment can help you get the right exposure even in tricky light, dealing with challenging light situations. Major Takeaways: Knowing when to trust and not trust your camera's exposure assessment. Knowing exactly how to adjust things when the images don't turn out looking right out of the camera. Having a method to help you capture different colour accurately - especially when it comes to skin tones, or elements that are bright or dark Module 3: Powerful composition  Learning what makes a strong image and learning to create your own, consistently, with the help of our advanced composition techniques – beyond the rule of thirds. Visual storytelling and creating connection to create images which go beyond just pretty. Major Takeaways: Learning new concepts in composition - things that will help you create exiting visual flow, help with impactful storytelling and draw the viewer's eye into the image rather than away from it.  Next course starts on 15th April 2024Get your space now Module 4: No such thing as bad light There is no such thing as bad light - even with just a sliver of it you can make a statement in your images. In this module we teach you how to work with low light - through low key photography - playing with light and shadows. And we give you an introduction to Flash - for when you want to boost your existing natural light that little bit more.    Major Takeaways: You will learn how to use light and shadows to your advantage, literally learning to paint with light - letting it uncover your subject, and hide what you want to stay out of light. Much like the light module in our Fundamentals course this is very much an AH-HA lesson that will shake your photography to its core. Module 5: Photographing emotions  In this module we get under our subject's skin and focus on photographing emotions. We show you how to reply on more than facial expression to show emotions and how to use your creative toolkit, including colour theory to make the viewer see and understand the emotion felt in the moment.  Major Takeaways: Learning how to capture genuine connection with your subject and their true emotions – whether happy or mad! Going beyond the smiles or frowny faces to portray your children’s true selves and capturing the moment. Using body language and other creative means – from colour theory, editing style and more! BONUS Module 6: Your creative self Exploring various photographic styles and conventions. Learning to recognise your own strengths and weaknesses and taking steps to grow further. Bonus creative exercises to take you outof your rut and help you continue to grow your photography. In my opinion Advanced level 2 is absolute must as it expand the knowledge from level 1 to the point, that you can take photos confidently, and knowing what you do. I did it online and my teachers were superb, passionate, helpful and very flexible.  Aga Stefaniak Photography for Parents ADVANCED Book your space now: COURSE STARTS : 15th April 2024( 6 weeks incl 1 week break)COURSE COST :   £279 (payment plans available) What’s included: 6 weekly modules covering all key aspects of children’s photography, weekly live online class ( also recorded) - on Wednesday evenings personal feedback and advice on your images private support group PDF workbook Photography for Parents ADVANCED But will it work for me? - our guarantee: We know our course works. We have seen a few thousands of students go through our courses and really improve. BUT, if you find that after the first couple of modules that it just doesn't work for you, you haven't learnt anything new, it's the wrong level for you, you haven't improved, or you simply don't get on or engage with it - we will simply refund you in full. Simple as that!

Hello there, tiny tumblers and little leapers! Welcome to our delightful Acro Beginners Dance Class, meticulously designed for our budding acrobats aged between 5 and 9. Are you ready to jump into an exciting world of flips, spins, and maybe a cartwheel or two? If your answer is a resounding "Yes!", then you're in the right place. Acro dance is a unique style that combines the grace of dance with the thrill of acrobatics. Our Acro Beginners class is the perfect introduction to this fascinating dance form. From the moment your little one steps onto our specially designed acro mats, they'll be set for an exhilarating journey of discovery! Our class starts with basic acrobatic tricks that are as fun to learn as they are to perform. We'll be somersaulting, cartwheeling, and even handstanding our way into the world of acro dance. Our friendly and experienced instructors will ensure that each child learns at their own pace in a safe and supportive environment. But we'll be doing more than just acrobatics. We're also working on enhancing flexibility, balance, and stretching. Through a variety of engaging activities and exercises, your child will develop these skills, becoming not just a better acro dancer, but also a more confident mover! Yet, our Acro Beginners class is not just about learning acro dance. We believe that dance is an invaluable tool for teaching life skills. Through acro dance, your child will improve their self-esteem, learn to work as part of a team, and even develop resilience. Each cartwheel, leap, and roll is a lesson in determination and self-belief! And let's not forget the wonderful friends your child will make in our class. Acro dance is about collaboration and trust, and our class is a community of little acrobats supporting and cheering for each other. Your child will make friendships that go beyond the dance floor, creating beautiful memories along the way. So, lace up your dancing shoes, little acrobats! It's time to tumble, flip, and leap into the captivating world of acro dance. We can't wait to welcome you to our Acro Beginners Dance Class and start this exciting journey together. Remember, acro dance is about having fun, expressing yourself, and working together. So, let's embark on our acro adventure, where every flip and roll is a step towards joy and self-confidence! See you on the dance mat!

The leadership role of the project manager is increasingly recognised as a key determinant in delivering success. These skills can often be critical in project situations, where tight budgets and deadlines demand the highest levels of team performance and where the working environment presents fresh challenges on a daily basis. This programme focuses on the leadership skills required of project managers and will benefit anyone involved in managing projects large or small wishing to extend or enhance those skills. The objectives of this programme are to help the participants: Understand the significance of leadership skills to the project manager and the impact of these skills on project performance Review the key skills needed to be an effective 'multi-dimensional' project leader and learn how to develop, adapt and apply them in practice Learn how to identify the preferred leadership style for the context and organisational culture of a project and how to develop personal style versatility Understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance Gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Introduction Aims and objectives Personal objectives 2 Project management and leadership What is a leader? How much can leadership be learned? The project environment and the impact of leadership skills The characteristics of high performance project teams and their leaders 3 Principles of effective leadership Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 4 Syndicate case study: Leadership in action Review of the role of leadership in a contemporary project Feedback and plenary discussion: effective project leadership 5 Team exercise: Leadership skills of the project manager Teams compete in performing a project simulation Project review and feedback Discussion of the outcome: role and skills of the project leader 6 Leadership skills for project managers The 3 dimensions of project leadership: inwards, outwards, and upwards The vital role of communication skills and how to develop them Developing a 'project vision': strategic thinking skills Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 7 Leading the project team The role of leadership in developing team performance Understanding individual strengths; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 8 Leading through the organisation Gaining the support others; developing effective influencing skills Getting empowerment from key stakeholders Knowing when and how to take the initiative and lead Building and maintaining rapport with key partners Becoming an effective team player in leadership teams Becoming a business leader; leading colleagues and co-workers 9 Team exercise: Leadership and negotiation Teams engage in a negotiation exercise Exercise review and feedback Discussion of the outcome: negotiation skills of the project leader 10 Negotiation skills for project leaders Characteristics of effective negotiators Classic problem behaviours and mind-sets to avoid Getting to win-win; building partnership and trust 11 Leading more senior stakeholders The challenges and skills of leading and managing upwards Communicating with more senior stakeholders; building credibility Negotiating upwards: knowing when and how The role of networking skills; building and maintaining rapport Handling disagreements; the art of diplomacy Handling personality and style conflicts with more senior people

This course presents the role of the care worker using demonstrations of good and bad practices. It includes information on Core Values, Code of Conduct, and Continual Professional Development. This subject forms Standard 1 of the Care Certificate.