1701 Trust courses in Liverpool delivered On Demand

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

Project Communication Skills (On-Demand) In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success. In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally. What You Will Learn At the end of this program, you will be able to: Identify basic elements of communication and explain how they affect teams Explore how your assessment style impacts you and how you communicate with people of other styles Infer how your style impacts the way(s) you send and interpret emails and instant messages Analyze real world email and instant messaging practices to determine how they affect communication and relationships Explore best practices for formal project communications and presentations Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict Identify solutions for virtual team work communication challenges Getting Started Foundation Concepts Communication as a foundation skill Elements of communication Communicating across media Targeting your audience How communication impacts team performance The Assessment Framework Overview of the assessment's approach Exploring assessment report Increasing your effectiveness with other assessment styles Email and Instant Messages Preferred communications and assessment styles The email brands we create Assessment styles and email Emotion and email Email guidelines and best practices Anatomy of an email The seven deadly email sins Instant messages and other interfaces Project Communications and Presentations Communicating across the project lifecycle Project templates Structuring a presentation Delivering a presentation Interpersonal and Team Communication Skills Communication styles and techniques Managing conflict in a project environment Styles and conflict Communication and global team leadership Virtual Communication Leading global virtual teams Virtual processes and technology Virtual team leadership Summary and Next Steps

Description Behaviour therapy focuses on human behaviour and annihilates unwanted behaviour. Generally, behaviour therapy is used for people having mental health problems including addictions, phobias, anxiety and obsessive-compulsive disorder (OCD). According to behaviour therapists, behaviour is learned and hence it can be unlearned with the help of therapy. They will study the thoughts and feelings that resulted in the formation of behaviour and the thoughts and feelings formed as a result of behaviour in depth. Behavioural therapy is called action-based therapy as it aims to establish positive behaviour change. Psychoanalytic therapy is concentrated on excavating the past. Even though behavioural therapy also focuses on past incidents to find out where and when a maladaptive behaviour was learned, it focuses more on present behaviour. One of the propositions of behavioural therapy is that behaviour could be learned and unlearned. The objective of behavioural therapy is to help the clients to learn new and positive behaviour which will solve their issues. On the nature of the problem, the appropriate therapy can be done. The major disciplines of behavioural therapy are Applied Behaviour Analysis, Cognitive Behaviour Therapy and Social Learning Theory. The two important principles that form the basis of behavioural therapy are Classical Conditioning and Operant Conditioning. Behavioural therapy for children is aimed to reduce anxiety and unwanted behaviour. It will help a child find out his own inmost thoughts and replace bad thoughts with good and positive thoughts. A child is taught to respond to situations in a positive manner by the help of applied behaviour analysis. It analyses the behaviour of a child. This therapy rewards positive behaviour while punishing negative behaviour. Play therapy is designed for children and it offers them a chance to act out their problems through role play. It also allows them to interact with dolls and other objects to point out their problems. Kids with behavioural issues should be given some therapy that allows them to express themselves. And this would not have any negative impacts on them; instead, it should encourage them to increase their level of trust with the therapist. Once trust is built, a child could start to learn the reasons for his behaviour and the factors which culminated in that particular behaviour and how the problems can be solved. Before beginning the therapeutic procedures parents should observe the child carefully and keep a record of what is going on with the child. Then only they should consult a therapist or psychologist. This course will provide you an insight into an introduction on behaviour therapy for children, historical background of behavioural background, theoretical models, behaviour diagnosis, classification and initial assessment, therapeutic procedures, evaluation of child-behaviour therapy, implications and future trend, the role of teachers in solving behavioural issues, support for children with behavioural problems and importance of caregivers. What you will learn 1: Behavior Therapy for Children 2: Historical Background 3: Theoretical models 4: Behavior Diagnosis, Classification and Initial Assessment 5: Therapeutic Procedures 6: Evaluation of Child-Behavior Therapy 7: Implications and Future Trends 8: The role of teachers in solving behavioural issues 9: Support for children with behavioural problems 10: Importance of Caregivers Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This course enables the learner to manage teams and individuals better by understanding and utilizing the power of influence. The learner will be able to manage teams and create an environment of trust conducive to productivity. After the successful completion of this lecture, you will be able to understand the following: What are Leadership Styles and their types? Understanding the Relationship between Leadership Styles & Organisational Performance. Understanding the Leadership Grid. Defining a Team, its features, and purposes. Types of Team Roles. The Five Dysfunctions of a Team. Critical Role of Trust in Teams. What is Conflict and conflict resolution? Understanding Toxic Triangle. What are Followers and their types? What are Ineffective Leaders? Kellerman's Seven Types of Bad Leadership This course enables the learner to manage teams and individuals better by understanding and utilizing the power of influence. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Leadership Influences: Individual, Team and The Organisation Self-paced pre-recorded learning content on this topic. QUIZ - Understanding Leadership Influences Individual, Team and The Organisation. Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Team Leader Lead Associate Human Resource Manager Division Head Country Manager Unit Head Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

In today's globalized business landscape, working across cultures is both an opportunity and a challenge. Individuals often grapple with issues related to understanding diversity and inclusion. Common problems include cultural misunderstandings, miscommunication, and unintentional biases, which can hinder collaboration, teamwork, and productivity. By mastering these skills, individuals can enhance their ability to work effectively with diverse teams and stakeholders, contributing to a more harmonious and successful business environment. Learning Objectives The following are some of the key outcomes in this course: Understand how different cultures compare and how to interact more effectively with people from those cultures Communicating with people with different cultural backgrounds Adapting your persuasion techniques to cultural norms Decision-making styles influenced by cultural norms Building trust across various cultures Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Description Rogerian Therapy Diploma An online course that offers a comprehensive understanding of one of the most influential and holistic approaches to psychotherapy. Those eager to delve into the heart of humanistic therapy will find this diploma both enlightening and transformative. The course begins with an exploration of the Foundations of Rogerian Therapy. Students will gain insight into the principles and methodologies that underpin this empathetic approach. Emphasising the importance of genuine relationships in therapy, the diploma sheds light on how therapists can create an environment that encourages growth and self-awareness in their clients. Empathy in Rogerian Therapy takes centre stage in the subsequent segment. As one of the foundational pillars of this therapeutic approach, empathy plays a vital role in understanding the client's world. Through this unit, students will learn the nuances of empathetic listening and how it can pave the way for genuine therapeutic connections. The essence of Unconditional Positive Regard is up next. This segment illustrates the transformative power of accepting the client without judgment. By offering a space where clients can express themselves without fear of criticism, therapists empower them to explore their feelings and thoughts more openly. Congruence in Rogerian Therapy then underscores the importance of authenticity in the therapeutic relationship. Here, the course stresses the therapist's need to be genuine, revealing how this honesty can cultivate trust and mutual understanding. The Process of Rogerian Therapy introduces learners to the dynamic journey from the initial client-therapist interaction to the stages of deep introspection and self-discovery. This segment offers strategies for therapists to guide their clients through this process effectively. A highlight of the course is the Rogerian Therapy in Practice segment. This unit offers real-world applications and case studies, giving students a practical understanding of how the therapy unfolds in different contexts and with diverse clients. However, like all therapeutic approaches, Rogerian Therapy has its challenges. The Challenges and Limitations of Rogerian Therapy unit presents a balanced view, educating students about potential pitfalls and how to navigate them. Research and Evidence for Rogerian Therapy gives the diploma a robust backing of empirical data. Students will be introduced to various studies that support the efficacy of Rogerian Therapy, reinforcing its importance in the world of psychotherapy. To provide a historical context, The Evolution of Rogerian Therapy discusses the origins of this therapeutic approach and how it has transformed over the years. By understanding its roots, students can appreciate the depth and breadth of this holistic therapy. Finally, the course culminates with Developing Your Rogerian Therapy Skills. This segment offers techniques, tips, and best practices for those eager to implement Rogerian Therapy in their professional journey. In conclusion, the Rogerian Therapy Diploma is a comprehensive online course designed for individuals passionate about humanistic therapy. Whether you're a budding therapist or a seasoned professional, this course provides the knowledge and tools necessary to foster genuine therapeutic relationships based on empathy, trust, and understanding. Enrol today and embark on a journey that celebrates the human spirit in all its complexity. What you will learn 1:The Foundations of Rogerian Therapy 2:Empathy in Rogerian Therapy 3:Unconditional Positive Regard 4:Congruence in Rogerian Therapy 5:The Process of Rogerian therapy 6:Rogerian therapy in Practice 7:The Challenges and Limitations of Rogerian Therapy 8:Research and Evidence for Rogerian Therapy 9:The Evolution of Rogerian Therapy 10:Developing Your Rogerian Therapy Skills Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Course overview Whether you want to create your own will or carry out the wishes of your client's, this is just the course you need. Our highly-acclaimed Wills, Trusts, Dispositions & Probate Law program will educate you in the legal processes of will making.  This Wills, Trusts, Dispositions & Probate Law course provides you with a comprehensive understanding of the legal requirements that a will requires. You will determine the difference between a will and an estate plan and discover the essential steps to make a valid will. You will find out who owns the property in trust and understand the concept of deposition. In addition, you will understand the process of probate and explore how to probate a will. You will also identify what happens when a person dies in intestacy and learn about the role of power of attorney in a will.  Learning outcomes Deepen your understanding of estates and wills Explore the steps required to make a will Strengthen your knowledge of trust and depositions Understand the concept of intestacy Be able to make error corrections in a will Learn about revocation of wills Know how to create a power of attorney Who is this course for This Wills, Trusts, Dispositions & Probate Law course is ideal for aspiring professionals interested in learning the process of will-making. Existing legal workers will also find this course to be helpful for developing their skills. The skills developed in the learning process will provide tremendous career opportunities. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The comprehensive Wills, Trusts, Dispositions & Probate Law Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Private or commercial solicitor Residential lawyer Trainee solicitor Module 01: An Introduction to Estate and Wills An Introduction to Estate and Wills 00:17:00 Module 02: Making a Will Making a Will 00:27:00 Module 03: Trusts and Dispositions Trusts and Dispositions 00:22:00 Module 04: Intestacy Intestacy 00:26:00 Module 05: Probate Probate 00:31:00 Module 06: Correcting Errors in a Will Correcting Errors in a Will 00:20:00 Module 07: Revocation of Wills Revocation of Wills 00:30:00 Module 08: Power of Attorney Power of Attorney 00:34:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

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🌟 Unlock the Power of Connection and Relationship Building Proficiency! 🌟   🚀 Elevate your personal and professional success with our comprehensive online course: Connection and Relationship Building Proficiency! 🚀   Are you ready to master the art of forging lasting connections and nurturing fruitful relationships that open doors to opportunities? Whether you're an entrepreneur, a professional aiming to advance your career, or an individual seeking to enhance personal interactions, this course is designed just for you.   🤝 What You'll Gain: Proven strategies to build genuine connections effortlessly Communication techniques for deeper, more meaningful relationships Networking skills to expand your circle and opportunities Tools to navigate conflict and strengthen relationships Insights into emotional intelligence and empathy Expert guidance from industry leaders and relationship-building gurus Practical exercises and real-life scenarios for hands-on learning Lifetime access to continually updated content   🌐 Who Can Benefit: Entrepreneurs and business owners Sales and marketing professionals Managers and team leaders Students and recent graduates Anyone seeking personal growth and connection mastery   🎓 Your journey towards becoming a Connection and Relationship Building Pro starts now! Enroll today to unlock your full potential and pave the way for success in every aspect of your life.   🌟 BONUS: Limited-time offer! Sign up now and receive an exclusive e-book on 'The Art of Building Lasting Connections' for FREE! Invest in yourself and your future. Enroll now and start cultivating relationships that propel you toward unparalleled success! [Enroll Now Button] 100% satisfaction guaranteed. If you don't see results within 30 days, we'll refund your investment, no questions asked. Join the community of successful relationship builders today! 🌟 Course Curriculum INTRODUCTION Introduction 00:00 Elevate Your Results 00:00 Mindset 00:00 TRUST AND RAPPORT TACTICS AND STRATEGIES Find Commom Ground 00:00 Stay Present 00:00 Rapport Mindsets 00:00 Rapport Building Techniques 00:00 The Speed Of Trust 00:00 CONCLUSION Conclusion 00:00