9970 Trainers Course courses delivered Online

Duration 3 Days 18 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators with little or no Flow experience who need to streamline business processes with no-code automated solutions. This class is not recommended for developers. However, if you are a developer interested in learning Flow, we highly recommend Declarative Development for Platform App Builders in Lightning Experience (DEX403). Overview When you complete this course, you will be able to: Create automated no-code solutions with Salesforce Flow. Analyze use cases and effectively translate requirements into design plans that detail accurate Flow building processes. Understand and leverage various Flow types, elements, and resources. Build Screen Flows and manage screen layouts and field visibility. Implement Flows on Home and Record pages. Automate business processes by creating Record-Triggered Flows (based on record create, update, or delete) to perform specific actions. Identify best practices for creating and managing Flows. Streamline business processes and automate manual tasks across your organization by building no-code automation solutions with Flow Builder. In this 3-day class designed for administrators, our experts will introduce you to Screen and Record-Trigger Flows, in addition to various Flow elements and resources. Learn how to effectively create and manage Flows that champion automation best practices, solve for user requirements, and empower you to get more out of Salesforce. Foundations of Flow Create Variables Understand Algorithms Explore Control Structures Examine Flow Best Practices Screen Flows Use Elements and Resources Control Field Visibility Manage Data and Navigation Surface a Flow Complete the Flow Record-Triggered Flows Define Flow Triggers Use Flow Triggers to Replace Formula Fields Share Records with Flow Additional course details: Nexus Humans Salesforce Automate No-Code Solutions Using Flow (ADX301) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Automate No-Code Solutions Using Flow (ADX301) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Database Administrator Enterprise Architect System Administrator System Architect Technology Consultant Overview This course will prepare you to: Understand the concepts of SAP BTP Understand the tasks of an SAP BTP administrator Administrate accounts, services, and users in SAP BTP Manage connections, databases, and monitoring in SAP BTP This course will prepare you to:Understand the concepts of SAP BTPUnderstand the tasks of an SAP BTP administratorAdministrate accounts, services, and users in SAP BTPManage connections, databases, and monitoring in SAP BTP SAP Strategy RISE with SAP and Intelligent, Sustainable Enterprise SAP BTP Use Cases Architectures Account Model and Services ABAP, Cloud Foundry, and Kyma Runtime Environments Cloud Development Concept Configuration Discovery Center and Boosters Command Line Interface Connectivity Destinations Cloud Connector User Management Account User Management SAP Cloud Identity Services Database Offerings SAP HANA Cloud Application Lifecycle Management Product Portfolio Monitoring SAP Application Logging Service SAP Cloud ALM Interface Channel SAP Cloud Transport Management Service SAP Cloud Transport Management Service Additional course details: Nexus Humans Introduction to SAP Business Technology Platform (BTP) Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to SAP Business Technology Platform (BTP) Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Sr. Systems Administrator Cloud Engineer Systems Engineer Sr. Network Administrator Sr. Network Engineer Cloud Specialist Cloud Project Manager Overview After completion of this course you will be able to describe: Cloud architecture and design Security within the cloud Automation and virtualization Troubleshooting and Disaster recovery High availability  This course covers in depth the skills and abilities needed to operate in the cloud, validating that candidates have the technical experience needed to deploy, secure, and automate environments regardless of the vendor solution. Understanding Cloud Concepts Topic 1A: Recognize Cloud Concepts Topic 1B: Recognize Cloud Terms Topic 1C: Understand the Troubleshooting Methodology Planning and Designing a Cloud Environment Topic 2A: Meet Cloud Business Requirements Topic 2B: Design Capacity Planning and Requirements Administering Cloud Resources Topic 3A: Manage Cloud Administration Topic 3B: Manage Compute Resources in the Cloud Topic 3C: Manage Memory Resources Managing Cloud Storage Topic 4A: Understand Cloud Storage Types Topic 4B: Configure Cloud Storage Solutions Topic 4C: Configure Cloud Storage Protocols and RAID Managing Networks in the Cloud Topic 5A: Deploying Cloud Network Services Topic 5B: Identify Cloud Network Infrastructure Components Securing and Troubleshooting Networks in the Cloud Topic 6A: Secure a Network in a Cloud Environment Topic 6B: Troubleshooting Cloud Connectivity Managing Cloud Migrations and Troubleshooting Cloud Deployments Topic 7A: Manage Cloud Migrations Topic 7B: Troubleshoot Cloud Deployment and Migration Issues Managing Cloud Automation and Orchestration Topic 8A: Understand Cloud Automation and Orchestration Techniques Topic 8B: Troubleshoot Automation and Orchestration in the Cloud Understanding Cloud Security Concepts Topic 9A: Administer Identity and Access Management in the Cloud Topic 9B: Manage Cloud Operating System and Application Security Topic 9C: Manage Data Security and Compliance in the Cloud Managing Cloud Security Topic 10A: Implement Security Measures in the Cloud Domain Topic 10B: Troubleshoot Cloud Security Managing Cloud Performance Topic 11A: Operate Efficiently in the Cloud Topic 11B: Accomplish Cloud Operations Tasks Topic 11C: Optimize Cloud Resources Topic 11D: Troubleshoot Common Cloud Performance Problems Managing Maintenance in the Cloud Topic 12A: Configure Logs, Monitoring, and Alerting for Cloud Services Topic 12B: Manage Backup and Restore in the Cloud Implementing High Availability and Disaster Recovery in the Cloud Topic 13A: Understand High Availability and Scaling in the Cloud Topic 13B: Manage Disaster Recovery in the Cloud Topic 13C: Incident Response Additional course details: Nexus Humans Cloud Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cloud Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This in an introductory-level course geared for QA, Test team members and others who want to use the Python testing framework PyTest to implement code testing strategies. Attendees should have prior basic Python scripting experience. Students should have some familiarity with tools to be used in this course: PyCharm, Jupyter Notebook and basic GIT. Overview Working within in a hands-on learning environment students will learn to: Become proficient with pytest from day one by solving real-world testing problems Use pytest to write tests more efficiently Scale from simple to complex and functional testing Write and run simple and complex tests Organize tests in fles and directories Find out how to be more productive on the command line Markers and how to skip, xfail and parametrize tests Explore fxtures and techniques to use them effectively, such as tmpdir, pytestconfg, and monkeypatch Convert unittest suites to pytest using little-known techniques The pytest framework is simple to use but powerful enough to cover complex testing integration scenarios. PyTest is considered by many to be the true Pythonic approach to testing in Python. Geared for QA, Test team members and others who want to use the Python testing framework PyTest to implement code testing strategies, Test Automation with Python is a hands-on, two day Python testing course that provides students with the skills required to get started with PyTest right away. Participnats will learn how to get the most out of it in their daily workflow, exploring powerful mechanisms and plugins to facilitate many common testing tasks. Students will also learn how to use pytest in existing unittestbased test suites and will learn some tricks to make the jump to a pytest-style test suite quickly and easily. Python Refresher Python Overview Python Basics Python Lab Introducing PyTest Why Spend time writing test UnitTest Module Why PyTest? Introductory Lab Writing and Running Test Installing PyTest Writing and Running Tests Organizing files and packages Command Line options Configure pytest.ini Install and Config Lab Markers and Parameters Mark Basics Built-in marks Parameterization Markers and Parameters Lab Fixtures Introduction to Fixtures Sharing fixtures with conftest.py files Scopes Autouse Parameterizing fixtures Using marks from fixtures Built-in fixtures Best Practices Fixtures Lab Fixtures Lab 2 Plugins Finding and installing plugins Overview of plugins Plugin Lab From UnitTest to PyTest Use PyTest as a Test Runner Convert asserts with unitest2pytest Handling setup/teardown Managing test hierarchies Refactoring test utilities Migration strategies Additional course details: Nexus Humans Test Automation with Python (TTPS4832) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Test Automation with Python (TTPS4832) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Security operations personnel, including analysts and managers Overview By the end of the course, you should be able to meet the following objectives: Describe the components and capabilities of VMware Carbon Black Cloud Enterprise EDR Identify the architecture and data flows for VMware Carbon Black Cloud Enterprise EDR communication Perform searches across endpoint data to discover suspicious behavior Manage watchlists to augment the functionality of VMware Carbon Black Cloud Enterprise EDR Create custom watchlists to detect suspicious activity in your environment Describe the process for responding to alerts in VMware Carbon Black Cloud Enterprise EDR Discover malicious activity within VMware Carbon Black Cloud Enterprise EDR Describe the different response capabilities available from VMware Carbon Black Cloud This course teaches you how to use the VMware Carbon Black© Cloud Enterprise EDR? product and leverage its capabilities to configure and maintain the system according to your organization?s security posture and policies. This course provides an in-depth, technical understanding of the product through comprehensive coursework and hands-on scenario-based labs. Course Introduction Introductions and course logistics Course objectives Data Flows and Communication Hardware and software requirements Architecture Data flows Searching Data Creating searches Search operators Analyzing processes Analyzing binaries Advanced queries Managing Watchlists Subscribing Alerting Custom watchlists Alert Processing Alert creation Analyzing alert data Alert actions Threat Hunting in Enterprise EDR Cognitive Attack Loop Malicious behaviors Response Capabilities Using quarantine Using live response Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Carbon Black Cloud Enterprise EDR training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Carbon Black Cloud Enterprise EDR course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for students who need to learn database design essentials, typically in preparation for, or as a supplement to, a course on SQL such as SQL Querying: Fundamentals and courses on specific relational database platforms. Overview In this course, you will perform steps to design a relational database, including gathering requirements, data modeling, and planning implementation. You will: - Follow an efficient process for designing a relational database - Define the database conceptual model - Define the database logical model - Apply database normalization methods to improve the initial design of a database - Complete the database design, including controls to ensure its referential integrity and data integrity This course introduces you to a process for effectively planning and designing a functional, efficient database. Knowing how to plan a relational database is important to the success of the databases you create. Without planning, you cannot possibly know what the database needs to do, or even what information to include in the database. Planning a database is essential, and prevents the extra work of fixing data maintenance problems later on. The concepts are not specific to a particular software application and can be applied to any relational database management system. Getting Started with Relational Database Design Identify Database Components Identify Common Database Design Problems Follow a Database Design Process Gather Requirements Defining the Database Conceptual Model Create the Conceptual Model Identify Entity Relationships Defining the Database Logical Model Identify Columns Identify Primary Keys Identify and Diagram Relationships Normalizing Data Avoid Common Database Design Errors Comply with Higher Normal Forms Finalizing the Database Design Adapt the Physical Model for Different Systems Ensure Referential Integrity Ensure Data Integrity at the Column Level Ensure Data Integrity at the Table Level Design for the Cloud Additional course details: Nexus Humans Database Design - A Modern Approach training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Database Design - A Modern Approach course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Additional course details: Nexus Humans Arcserv training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Arcserv course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The target audience for the SRE Foundation course are professionals including. Anyone starting or leading a move towards increased reliability. Anyone interested in modern IT leadership and organizational change approaches. Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors, IT Managers, IT, Team Leaders, Product Owners, Scrum Masters, Software Engineers, Site Reliability Engineers, System Integrators, Tool Providers will benefit from this course. Overview The learning objectives for the SRE Foundation course include a practical understanding of. The history of SRE and its emergence at Google. The inter-relationship of SRE with DevOps and other popular frameworks. The underlying principles behind SRE Service Level Objectives (SLO's) and their user focus Service Level Indicators (SLI's) and the modern monitoring landscape. Error budgets and the associated error budget policies. Toil and its effect on an organization's productivity. Some practical steps that can help to eliminate toil. Observability as something to indicate the health of a service SRE tools. Automation techniques and the importance of security. Anti-fragility, our approach to failure and failure testing. The organizational impact that introducing SRE brings. The SRE (Site Reliability Engineering) Foundation course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms. This course prepares you for the SRE Foundation (SREF) certification. Course Introduction Course Goals Course Agenda SRE Principles & Practices What is Site Reliability Engineering? SRE & DevOps: What is the Difference? SRE Principles & Practices Service Level Objectives & Error Budgets Service Level Objectives (SLO?s) Error Budgets Error Budget Policies Reducing Toil What is Toil? Why is Toil Bad? Doing Something About Toil Monitoring & Service Level Indicators Service Level Indicators (SLI?s) Monitoring Observability SRE Tools & Automation Automation Defined Automation Focus Hierarchy of Automation Types Secure Automation Automation Tools Anti-Fragility & Learning from Failure Why Learn from Failure Benefits of Anti-Fragility Shifting the Organizational Balance Organizational Impact of SRE Why Organizations Embrace SRE Patterns for SRE Adoption On-Call Necessities Blameless Post-Mortems SRE & Scale SRE, Other Frameworks, The Future SRE & Other Frameworks The Future Exam Preparations Exam Requirements, Question Weighting, and Terminology List Sample Exam Review Additional course details: Nexus Humans Site Reliability Engineering (SRE) Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Site Reliability Engineering (SRE) Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This class is ideal for integration specialists or Salesforce Administrators who want to learn more about connecting and securing data in Tableau CRM. This course is also great for business analysts or developers interested in creating advanced dashboards. Overview When you complete this course, you will be able to: Determine your user, data, and security requirements, and establish a development process. Set up apps and control what users can do in Tableau CRM by assigning them licenses, permission sets, and app permissions. Load external data to Tableau CRM. Create and run dataflows to load Salesforce data, and join it with data from other datasets. Understand and use Data Sync effectively. Understand Recipes and Data Prep. Understand and implement data security in Tableau CRM, and override security for implementation and testing. Understand how filters on dashboards function and be able to use interactions when necessary. Understand a dashboard's JSON file. Explain the process of dashboard queries and modify a query to meet specific analytic requirements. Modify dataset metadata. Take your Tableau CRM skills to the next level. In this 3-day, expert-led class, you?ll learn how to develop and implement a Tableau CRM environment that contains both Salesforce and non-Salesforce data. Our team of experts will walk you through Tableau CRM features and settings, user setup, how to load and transform data, data security, and how to modify queries to customize dashboards so you can work more efficiently, spot trends, and predict outcomes faster. Discovery and Planning Discovery Meeting Establishing Your Users and Development Process Set Up Users and Apps Overview of User Access on the Tableau CRM Platform Creating Tableau CRM Permission Sets Assigning Licenses and Permission Sets to Users Creating and Sharing Tableau CRM Apps Connect Data Overview of Connecting Data Data Mapping Overview of the Dataflow Process Designing a Dataflow Loading External CSV Data Creating Dataflows Optimizing Dataflows Running, Monitoring, and Scheduling a Dataflow Preparing Datasets with Recipes with Data Prep Data Connectors Additional Transformations Data Security Overview of Security in Tableau CRM Determining Security Requirements Overview of Using Predicate Filters Implementing Ownership-Based Row-Level Security Implementing Role-Based Row-Level Security Implementing Team-Based Row-Level Security Overriding Security for Implementation and Testing Sharing Inheritance Extended Metadata in a Dataset Overview of Extended Metadata (XMD) Updating Field Metadata Adding Quick Action Menus for Records in Tableau CRM Dashboard Templates and Mobile Dashboards Overview of Tableau CRM Dashboard Templates Overview of JSON for Dashboards Building a Dashboard Using a Template Optimizing Dashboards for a Mobile Device Bindings in Dashboards Understanding Filters in Lenses and Dashboards Multi-Dataset Dashboards Filters with Interactions Custom Queries Query Modification Overview of Modifying Queries Maximizing the Use of the Compare Table Salesforce Analytics Query Language (SAQL) SAQL Queries in a Tableau CRM Dashboard Additional course details: Nexus Humans Salesforce Implement and Manage Tableau CRM (ANC301) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Implement and Manage Tableau CRM (ANC301) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.