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10116 Trainers Course courses delivered Online

KYC Course - CPD Accredited

5.0(2)

By Institute of Beauty & Makeup

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

KYC Course - CPD Accredited
Delivered Online On Demand1 hour
£12

Level 2 Certificate in Emergency Management

5.0(1)

By Course Gate

Have you ever thought of becoming an emergency specialist? If you genuinely want to know what it takes to work in the growing emergency management career field but fret about your ability to handle stress, then you should positively consider taking this Level 2 Certificate in Emergency Management course and be able to learn techniques that help you cope with agitated circumstances. This comprehensive course will provide you with a few practical methods and tactics concerning management policy, take right decisions, design and execute plans. The course also assists you to reshuffle your ideas, knowledge, and sentiments to form your managerial ability. Create strategies for identifying risks and implementing remission measures and make a reasonable decision considering the issues on time. Who is this course for? Level 2 Certificate in Emergency Management is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Level 2 Certificate in Emergency Management is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Welcome FREE 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:05:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Effects, Emergency Colour Codes, Recovery 00:01:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Level 2 Certificate in Emergency Management
Delivered Online On Demand1 hour 6 minutes
£11.99

Get Organized

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Get Organized course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Get Organized course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Get Organized and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Get Organized course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Get Organized course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Get Organized will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction & First Concepts Introduction 00:02:00 Understanding the Clutter Effect 00:06:00 How to Reduce the Mess 00:05:00 Section 02: Organize Your Workplace & Home End Workplace Clutter & Boost Productivity 00:03:00 Guide to an Organized Workplace 00:04:00 Organizing the Home 00:08:00 Section 03: Organizing My Life Is Your Life Disorganized 00:05:00 A Guide to Organizing Your Life 00:04:00 Do I Need To Reorganize My Friendships 00:06:00 Section 04: Organizing My Mind Clearing Your Mind for Happiness 00:03:00 A Guide to an Organized Mind 00:07:00 Section 05: Final Ideas & Tips Final Ideas & Tips 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Get Organized
Delivered Online On Demand55 minutes
£11.99

Operations Management

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Operations Management will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Operations Management will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Operations Management and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Operations Management is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Operations Management. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Operations Management will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Operations Management Introduction to Operations Management 00:21:00 Module 02: Project Management Project Management 00:20:00 Module 03: Business Development and Succession Planning Business Development and Succession Planning 00:25:00 Module 04: Process Management Process Management 00:25:00 Module 05: Supply Chain Management Supply Chain Management 00:21:00 Module 06: Planning & Forecasting Operations Planning & Forecasting Operations 00:21:00 Module 07: Procurement & Purchasing Management Procurement & Purchasing Management 00:21:00 Module 08: Manufacturing & Delivery Operations Manufacturing & Delivery Operations 00:17:00 Module 09: Quality Management Quality Management 00:21:00 Module 10: Managing Risk and Recovery Managing Risk and Recovery 00:27:00 Module 11: Performance Management Performance Management 00:19:00 Module 12: Talent Management Talent Management 00:19:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Negotiation Techniques Negotiation Techniques 00:17:00 Module 15: Conflict Management Conflict Management 00:15:00 Module 16: Stress Management Stress Management 00:17:00 Module 17: Time Management Time Management 00:38:00 Module 18: Business Environment Business Environment 00:17:00 Module 19: Business Writing Skills Business Writing Skills 00:41:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Operations Management
Delivered Online On Demand7 hours 8 minutes
£11.99

Lesson Planning & Formative Assessment Training for Teaching

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Lesson Planning & Formative Assessment Training for Teaching will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Lesson Planning & Formative Assessment Training for Teaching will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Lesson Planning & Formative Assessment Training for Teaching and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Lesson Planning & Formative Assessment Training for Teaching is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Lesson Planning & Formative Assessment Training for Teaching. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Lesson Planning & Formative Assessment Training for Teaching will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Lesson Planning & Formative Assessment Training for Teaching The Critical Importance of Planning 00:08:00 How to Plan an Effective Lesson 00:09:00 How to Plan an Effective Units 00:06:00 How to Plan for the Whole Semester 00:05:00 Creating Effective Assessments 00:08:00 Efficient Grading Techniques 00:06:00 The Power of Formative Assessment 00:10:00 The Strengths and Weaknesses of Summative Assessment 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Lesson Planning & Formative Assessment Training for Teaching
Delivered Online On Demand56 minutes
£11.99

How to Hire a PR Firm

5.0(1)

By Course Gate

Going on the quest for a PR firm is not an easy effort, however, we intend to make it easy for you, and designed this How to Hire a PR Firm course to hook you up with a few essential skills and knowledge that will make it easier to understand the form and approaches for PR firm recruitment. By enrolling in this course, you will grasp the strategies for finding the right PR agency that can promote your stories and proclaimed your message through different methods. Understand the process of selecting the PR firm that has direct experience in your particular market, ensuring how to designed and implement a high-level strategy for your business. Who is this course for? How to Hire a PR Firm is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our How to Hire a PR Firm is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Nothing Is Better than Hiring the Right PR Firm How to Hire a PR Firm Promo FREE 00:01:00 How to Hire a PR Firm Overview 00:01:00 Making Sure Your PR Firm Understands Your Business Goals 00:04:00 How to Hire a PR Firm Competition PR 00:04:00 How to Hire a PR Firm Budget 00:03:00 How to Kick the Tires of PR Firms How to Hire a PR Firm Meeting Invites 00:04:00 How to Hire a PR Firm Give Budget Guidance 00:01:00 How to Hire a PR Firm The Meeting 00:07:00 How to Hire a PR Firm More Meeting Notes 00:04:00 How to Hire a PR Firm Proposal Request 00:02:00 Building the Best Long-Term PR Firm Relationship How to Hire a PR Firm References 00:04:00 How to Hire a PR Firm Sign Contract 00:03:00 How to Hire a PR Firm How to Work with PR Firm 00:04:00 Conclusion How to Hire a PR Firm conclusion 00:01:00 Feedback 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

How to Hire a PR Firm
Delivered Online On Demand44 minutes
£11.99

Nursery Assistant Certificate

5.0(1)

By Course Gate

Compassionate and patient, nursery assistants care for preschool age children attending to their daily needs and preparing them for kindergarten.  Do you love to work with children and wish to see them grow up properly? Then Nursery Assistant Certificate can help you materialise your dream letting you be a perfect nursery assistant. Learn the skills and knowledge you need to build your career as a nursery assistant from the comprehensive and interactive Nursery Assistant Certificate course today. This course is designed for those who want to understand children better and take care of them. The course is divided into easily understandable and bite-sized modules that will help you get the knowledge, understand and memorize them easily. You will be able to get the attention and help you need to complete the course. This course will allow you to learn whenever And however you want. Our Nursery Assistant Certificate course lessons are prepared by experts and feature interactive activities. You'll learn how you can use various devices effectively from industry experts. This Nursery Assistant Certificate course has been divided into understandable and manageable sections that we feel will help you grasp each concept- from the basic to advanced course components. Learn from industry experts today and enhance your skills and knowledge in no time. This Nursery Assistant Certificate course will increase your possibility to get your desired job and boost your personal growth. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? The Nursery Assistant Certificate course is ideal for highly aspiring individuals who wish to enhance their professional skills and train for the job they want! Also, this course is highly beneficial for people who want to have some in-depth knowledge on this topic and keep up to date with the latest information. So, you can enrol in this course if you are: Primary Teacher Nursery Assistant Child Carer SEN Teacher Teaching Assistant Early Years Foundation Stage (EYFS) Teacher Study the Nursery Assistant Certificate course today and enhance your professional skillset from the comfort of your home! Entry Requirement Anyone interested in learning more about this subject should take this Nursery Assistant Certificate course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path This Nursery Assistant Certificate course will help you gain all the necessary theoretical knowledge to excel in the relevant field. Enrol on our Nursery Assistant Certificate course now and get started on the journey of taking your career to the next level. Course Curriculum Module 01: Introduction to Nursery Assistance Introduction to Nursery Assistance 00:11:00 Module 02: Understanding Child Development Understanding Child Development 00:24:00 Module 03: Importance of Early Years Development Importance of Early Years Development 00:19:00 Module 04: Care for Children Care for Children 00:17:00 Module 05: Keeping Children Healthy and Safe Keeping Children Healthy and Safe 00:27:00 Module 06: Child Protection Child Protection 00:23:00 Module 07: Play, Imagination and Creativity Play, Imagination and Creativity 00:26:00 Module 08: Children with Special Needs Children with Special Needs 00:34:00 Mock Exam Mock Exam - Nursery Assistant Certificate 00:20:00 Final Exam Final Exam - Nursery Assistant Certificate 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Nursery Assistant Certificate
Delivered Online On Demand3 hours 41 minutes
£11.99

Mindfulness Practice

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Mindfulness Practice will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Mindfulness Practice will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Mindfulness Practice and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Mindfulness Practice is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Mindfulness Practice. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Mindfulness Practice will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Fundamentals of Mindfulness Introduction to Mindfulness 00:04:00 Mindfulness Meditation 00:10:00 Section 02: Mindfulness in Various Conditions and Situations Mindfulness in Stress, Anxiety and Depression 00:07:00 Mindfulness for Bad Habits and Procrastination 00:05:00 Mindfulness for Pain Management 00:04:00 Mindfulness for Better Sleep 00:04:00 Mindfulness When at Work 00:03:00 Mindfulness for Kids 00:02:00 Mindfulness for Elderly 00:03:00 Mindfulness for Groups 00:03:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Mindfulness Practice
Delivered Online On Demand45 minutes
£11.99

Risk Consultant Training Course

5.0(1)

By Course Gate

Gain a thorough understanding of compliance procedures and processing when dealing with legal requirements and regulations with the Risk Consultant Training Course. In this detailed training course, you will learn and understand all areas of compliance management training, along with a detailed understanding of the risk management process. Additionally, you will learn the risk assessment process and compliance risk framework. The Risk Consultant training course covers; the complete compliance and risk management framework along with ethics understanding and identifying the types of risks to compliance regulations. Your Learning Goals: Learn the basics of compliance Understand compliance regulations Learn the compliance management system Understand the basic elements of effective compliance Learn how to complete compliance audits Understand the basics of risk Understand the types of risk to compliance Perform risk audits and assessments Who is this Course for? Risk Consultant Training Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Risk Consultant Training Course Module 1: Introduction to Compliance 00:10:00 Module 2: Compliance Management System 00:15:00 Module 3: Basic Elements of Effective Compliance 00:15:00 Module 4: Compliance Audit 00:20:00 Module 5: Compliance and Ethics 00:20:00 Module 6: Introduction to Risk and Basic Risk Types 00:20:00 Module 7: Further Risk Types 00:20:00 Module 8: Introduction to Risk Management 00:10:00 Module 9: Risk Management Process 00:10:00 Module 10: Risk Assessment and Risk Treatment 00:20:00 Module 11: Types of Risk Management 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Risk Consultant Training Course
Delivered Online On Demand3 hours
£11.99

Customer Service Advisor Training

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Customer Service Advisor Training
Delivered Online On Demand6 hours 25 minutes
£11.99