5472 Trainer courses

First Aid - Level 3 First Aid at Work Re-Qualification Two Day Course Cost:  £125 + vat per person Group Booking: 8 People or more £850 (inclusive of vat). SYLLABUS A range of subjects are covered, including:- Legalities, responsibilities and reporting Dealing with an unresponsive casualty Fractures and spinal injuries Resuscitation and AED Awareness Assessment of the situation CERTIFICATION Control of bleeding Shock (including Anaphylaxis) Heart attacks Head injuries Sprains and strains Poisoning Bandaging Choking Eye injuries Chest injuries Maximum of 12 People All learners will have the skills and knowledge to provide the organisation with Emergency First Aider’s that can provide treatment to their casualties in a prompt, safe and effective manner. This accredited Two-Day First-Aid at Work Course is designed for those who currently hold a First-Aid Qualification that is due to expire and meets the requirements of the Health & Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982. The Certificate is valid for 3 years and will expire from the date on the certificate. First Aid • Life-Saving Skills First Aid Training is not just a Course; it’s a life-saving skill everyone should possess. It’s about being prepared for the unexpected knowing how to respond when seconds count. As Health & Safety Law mandates, employers must create a secure and healthy environment for their employees. This responsibility extends to providing immediate and effective First-Aid Care when necessary. We understand that learning is best achieved through practical application. That’s why we offer In-Person Workshops on First Aid. These workshops provide hands-on experience under the guidance of our highly qualified trainers. You’ll have the opportunity to practice what you’ve learned in a controlled environment before you need to apply it in real life. Upon completion of a First-Aid Qualification, employers can be assured that they have highly-trained personnel capable of responding swiftly and effectively to any First-Aid needs. This fulfils legal obligations and contributes to a safer, more caring work environment for all. In essence, the First Aid Certification is more than just a qualification; it’s an investment in the health and safety of your workforce.

Paediatric First Aid Paediatric First Aid at Work Two Day Course Cost:  £125 + vat per person This course has been developed for those who are working with children and infants. It will be of particular interest to teachers, child minders, crèche assistants, playgroup personnel and anyone else who has a responsibility for their welfare whilst in your care. The purpose of the qualification is for the learner to attain the knowledge and practical competence required to deal with a range of paediatric first-aid situations. This two-day qualification fulfils the requirements for first aid training detailed in the Department for Education’s statutory framework for the Early Years Foundation Stage.  SYLLABUS A range of subjects is covered, including: Role of the Paediatric First Aider Primary survey Resuscitation (CPR including the safe use of an AED) Wounds, bleeding and shock Allergic reactions including anaphylaxis Head, neck and back injuries Seizure Choking Minor injuries Recovery position Fractures Foreign bodies Diabetic emergencies Asthma Meningitis Febrile convulsions Extreme cold and heat Electrical incidents Maximum of 12 People Students must be a minimum of 16 years of age to qualify. Numbers A maximum of 12 students can be accommodated on this course. CERTIFICATION The qualification is valid for three years from the date of achievement. It is recommended that the learner attends annual refresher training. The learner will need to complete the full course again to re-qualify for a further three years. First Aid • Life-Saving Skills First Aid Training is not just a Course; it’s a life-saving skill everyone should possess. It’s about being prepared for the unexpected knowing how to respond when seconds count. As Health & Safety Law mandates, employers must create a secure and healthy environment for their employees. This responsibility extends to providing immediate and effective First-Aid Care when necessary. We understand that learning is best achieved through practical application. That’s why we offer In-Person Workshops on First Aid. These workshops provide hands-on experience under the guidance of our highly qualified trainers. You’ll have the opportunity to practice what you’ve learned in a controlled environment before you need to apply it in real life. Upon completion of a First-Aid Qualification, employers can be assured that they have highly-trained personnel capable of responding swiftly and effectively to any First-Aid needs. This fulfils legal obligations and contributes to a safer, more caring work environment for all. In essence, the First Aid Certification is more than just a qualification; it’s an investment in the health and safety of your workforce.

ISO 22000:2018 is an international standard of Food Safety Management System, the existence of it requires competent personal to interpret its requirements, address those to integrate FSMS in an organization and audit organization to assess the implementation and effectiveness of overall implementation. This course is designed for professionals who are responsible for any aspect of the Food Safety Management System as well as for those, specifically, who are pursuing their career in the field of auditing and certification. This course enhances the knowledge and skills of delegates to understand the standard and audit it effectively. The course is consisting of study material in form of written and videos, and exercises. Attendees of this course will be, on completion, competent to implement FSMS, Plan, Conduct & Report 1st, 2nd & 3rd party audits.   Features of Couse ✔ 100% Online Self-paced: Considering the busy lives, we have designed this course to be attended online without bounding with the schedules. To make it interactive, we have created different communication groups where candidates can discuss the points with other fellows as well as the trainers of course. Also, they can interact with trainers on monthly demonstration classes. ✔ Testing the Learning: Each section of the course is covered with exercises to check your knowledge in real-time, and the overall result is affected by the exercises you complete. ✔ Self-Scheduling: This 40 Hours full fledge course is designed to match your schedule. You will get lifetime access to this course and complete it at your ease. ✔ Superlative Material: The training is designed, developed, and reviewed by competent auditors having extensive experience in auditing in different regions of the world. ✔ Approved Course: The course is approved by one of the well-known personal certifying body “Exemplar Global”. With the approved course, you will get many benefits from Exemplar global which includes but not limited to; Exemplar Global graduate certificate with being listed on their website as auditor as well as a badge of auditor from Exemplar Global. Extended learning content from Exemplar Global Complimentary access to online events, online magazines, newsletters, and low-cost professional Access to an exclusive LinkedIn Community Opportunity to explore career enhancement and employment opportunities   Who should attend this? This course is recommended to be attended by those who are involved in the implementation and/ or auditing of the Food Safety Management System, specifically Food Safety Managers, teams, Auditors and others willing to add credibility with a widely accepted qualification for auditing. Also, recommended to satisfy the applicable requirement of training and competence, if any. This course can add values to your profile if you are Intending to perform audits of FSMS. A Food Safety Executive/ Management Representative/ Team Member An Existing Internal Auditor A FSMS Consultant Responsible for implementing the ISO 22000 standard. Responsibility to evaluate the outcome of internal FSMS audits and have responsibility/ authority to improve the effectiveness of the FSMS. Pursuing to make a career in FSMS auditing.   Course Duration: 40 Learning Hours and extended time of exercise & Exam.   Certificate: Those who pass all exercises with 50% at least in each exercise will be awarded with “a successfully completion certificate” with Exemplar Global Badge and a Lifetime validity. Note: Each exercise have 2 retakes, if a candidate fails in all 3 terms, the course will be block there and candidate will have to purchase it again by paying 20% of the original price of the course.   Language of Course: English   Pre-Requisites: ISO 22000:2018 awareness training course.

ISO 22301:2019 is an international standard of Security and resilience – Business continuity management systems (BCMS), its existence of it requires competent personnel to interpret its requirements, address those to integrate BCMS in an organization, and audit the organization to assess the implementation and effectiveness of overall implementation. This course is designed for professionals who are responsible for any aspect of Business continuity management systems (BCMS) as well as for those, specifically, who are pursuing their career in the field of auditing and certification. This course enhances the knowledge and skills of delegates to understand the standard and audit it effectively. The course is consisting of study material in form of self-study type written and exercises. Attendees of this course will be, on completion, competent to implement BCMS, Plan, Conduct & Report 1st, 2nd & 3rd party audits.   Features of Couse ✔ 100% Online Self-paced: Considering busy schedules, we have designed this course to be attended online without bounding with the timings. To make it interactive, we have created different communication groups where candidates can discuss the points with other fellows as well as the trainers of course. Also, they can interact with trainers on monthly demonstration classes. ✔ Testing the Learning: Each section of course is covered with exercise to check your knowledge in real-time, and overall result is affected by exercises you complete. ✔ Self-Scheduling: This 40 Hours full fledge course is designed to match your schedule. You will get a life time access to this course and complete it on your ease. ✔ Superlative Material: The training is designed, developed and reviewed by competent auditors with extensive experience of auditing in different regions of world. ✔ Approved Course: The course is approved by one of the well-known personal certifying body “Exemplar Global”. With the approved course, you will get many benefits from Exemplar global which includes but not limited to; Exemplar Global graduate certificate with being listed on their website as auditor as well as badge of auditor from Exemplar Global. Extended learning content from Exemplar Global Complimentary access to online events, online magazine, newsletters, and low-cost professional Access to an exclusive LinkedIn Community Opportunity to explore career enhancement and employment opportunities   Who should attend this? This course is recommended to be attended by those who are involved in implementation and/ or auditing of Business continuity management systems (BCMS), specifically BCMS Managers, Auditors and others willing to add credibility with a widely accepted qualification for auditing. Also, recommended to satisfy the applicable requirement of training and competence, if any. This course can add values to your profile if you are Intending to perform audits of Business continuity management systems (BCMS). A BCMS Executive/ Management Representative An Existing Internal Auditor A Business continuity management systems (BCMS) Consultant Responsible for implementing the Business continuity management systems (BCMS) standard. Responsibility to evaluate the outcome of internal ISO 22301:2019 – Business continuity management systems (BCMS) audits and have responsibility/ authority to improve the effectiveness of the Business continuity management systems (BCMS). Pursuing to make career in Business continuity management systems (BCMS) auditing.   Course Duration: 40 Learning Hours and extended time of exercise & Exam.   Certificate: Those who pass all exercises with 50% at least in each exercise will be awarded with successfully completion certificate with approval of Exemplar Global and a Lifetime validity. Note: Each exercise have 2 retakes, if a candidate fails in all 3 terms, the course will be block there and candidate will have to purchase it again by paying 20% of original price.   Language of Course: English   Pre-Requisites: ISO 22301:2019 awareness training course.

ISO/IEC 27001:2022 is an international standard of Information security, cyber security and privacy protection known as Information security management systems (ISMS), the existence of it requires competent personnel to interpret its requirements, address those to integrate ISMS in an organization, and audit the organization to assess the implementation and effectiveness of overall implementation. This course is designed for professionals who are responsible for any aspect of Information Security Management Systems (ISMS) as well as for those, specifically, who are pursuing their career in the field of auditing and certification. This course enhances the knowledge and skills of delegates to understand the standard and audit it effectively. The course is consisting of study material in form of self-study type written and exercises. Attendees of this course will be, on completion, competent to implement ISMS, Plan, Conduct & Report 1st, 2nd & 3rd party audits.   Features of Couse ✔ 100% Online Self-paced: Considering busy schedules, we have designed this course to be attended online without bounding with the timings. To make it interactive, we have created different communication groups where candidates can discuss the points with other fellows as well as the trainers of course. Also, they can interact with trainers on monthly demonstration classes. ✔ Testing the Learning: Each section of course is covered with exercise to check your understanding in real-time, and overall result is affected by exercises you complete. ✔ Self-Scheduling: This 40 Hours full fledge course is designed to match your schedule. You will get a life time access to this course and complete it on your ease. ✔ Superlative Material: The training is designed, developed and reviewed by competent auditors with extensive experience of auditing in different regions of world. ✔ Approved Course: The course is approved by one of the well-known personal certifying body “Exemplar Global”. With the approved course, you will get many benefits from Exemplar global which includes but not limited to; Exemplar Global graduate certificate with being listed on their website as auditor as well as badge of auditor from Exemplar Global. Extended learning content from Exemplar Global Complimentary access to online events, online magazine, newsletters, and low-cost professional Access to an exclusive LinkedIn Community Opportunity to explore career enhancement and employment opportunities A discount of 50% in registration fees with Exemplar Global if register through us   Who should attend this? This course is recommended to be attended by those who are involved in implementation and/ or auditing of Information Security Management Systems (ISMS), specifically ISMS Managers, Auditors and others willing to add credibility with a widely accepted qualification for auditing. Also, recommended to satisfy the applicable requirement of training and competence, if any. This course can add values to your profile if you are Intending to perform audits of Information Security Management Systems (ISMS). An ISMS Executive/ Management Representative An Existing Internal Auditor An Information Security Management Systems (ISMS) Consultant Responsible for implementing the Information Security Management Systems (ISMS) standard. Responsibility to evaluate the outcome of internal ISO 27001 – Information Security Management Systems (ISMS) audits and have responsibility/ authority to improve the effectiveness of the Information Security Management Systems (ISMS). Pursuing to make career in Information Security Management Systems (ISMS) auditing. Want to transit from older version to new   Course Duration: 40 Learning Hours and extended time of exercise & Exam.   Certificate: Those who pass all exercises with 50% at least in each exercise will be awarded with successfully completion certificate with the approval of Exemplar Global and a Lifetime validity. Note: Each exercise have 2 retakes, if a candidate fails in all 3 terms, the course will be blocked there and the candidate will have to purchase it again by paying 20% of the original price.   Language of Course: English   Pre-Requisites: ISO 27001 awareness training course.

Level 2 Certificate in Working in the Health Sector Course Do you want a career as a healthcare worker? This Level 2 Certificate in Understanding Working in the Health Sector course is designed to provide you with a thorough understanding of the healthcare sector and its various roles. Through this Level 2 Certificate in Understanding Working in the Health Sector, you may help yourself gain the skills needed to work in the health industry. This Level 2 Certificate in Understanding Working in the Health Sector course will teach you communication techniques and the duties of a healthcare professional. Additionally, this Level 2 Certificate in Understanding Working in the Health Sector course explains personal growth in the healthcare industry. This Level 2 Certificate in Understanding Working in the Health Sector course also covers equity, diversity, inclusion, and quality standards. To improve your employment skills by enrolling in this Level 2 Certificate in Understanding Working in the Health Sector course. Learning Outcomes of Level 2 Certificate in Understanding Working in the Health Sector After completing this Level 2 Certificate in Understanding Working in the Health Sector course, the learner will be able to: Gain a solid understanding of the role of the Healthcare Worker with this Level 2 Certificate in Understanding Working in the Health Sector. This Level 2 Certificate in Understanding Working in the Health Sector, helps to gain strong communication skills for working in the Health Sector. Understand personal development in the Health Sector throughout the Level 2 Certificate in Understanding Working in the Health Sector course. You can gain in-depth knowledge about health, safety and security in the Health Sector with this Level 2 Certificate in Understanding Working in the Health Sector course. Level 2 Certificate in Understanding Working in the Health Sector teaches the quality standards that apply to Healthcare Settings. You can understand equality and diversity in the Health Sector by the Level 2 Certificate in Understanding Working in the Health Sector course. Main Course: Level 2 Certificate in Understanding Working in the Health Sector Course Free Courses are including with this Business Administration: Level 2 Diploma in Business Administration Course Level 2 Certificate in Working in the Health Sector Course, We Offer a free Level 2 Certificate in Awareness of Mental Health Problems Course Special Offers of this Level 2 Certificate in Working in the Health Sector Course This Level 2 Certificate in Working in the Health Sector Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Working in the Health Sector Course Instant access to this Level 2 Certificate in Working in the Health Sector Course Get FREE Tutor Support to this Level 2 Certificate in Working in the Health Sector Course Level 2 Certificate in Working in the Health Sector Course Those who are interested in or are new to working in the healthcare industry can enroll in this Level 2 Certificate in Understanding Working in the Health Sector course. You will gain a comprehensive understanding of the healthcare industry and its various roles with this qualification. You can build the skills necessary to work in the health sector and become a productive team member by enrolling in the Level 2 Certificate in Understanding Working in the Health Sector course. Who is this course for? Level 2 Certificate in Working in the Health Sector Course Those who desire to begin or develop their careers in health care support and administrative professions should take the Level 2 Certificate in Understanding Working in the Health Sector course. Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following option: Level 2 Certificate in Working in the Health Sector (RQF). Requirements Level 2 Certificate in Working in the Health Sector Course To enrol in this Level 2 Certificate in Working in the Health Sector Course, students must fulfil the following requirements. To join in our Level 2 Certificate in Working in the Health Sector Course, you must have a strong command of the English language. To successfully complete our Working in the Health Sector Course, you must be vivacious and self driven. To complete our Working in the Health Sector Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Level 2 Certificate in Working in the Health Sector Course Career path Level 2 Certificate in Working in the Health Sector Course You can pursue the following job choices by studying this Level 2 Certificate in Understanding Working in the Health Sector course: Adult Social Worker Healthcare Assistant Mental Health Nursing Health & Social Care Trainer Health & Social Care Tutor

Air Hostess and Cabin Crew Online Training Are you aware that the global aviation market is now booming? Our Flight Attendant and Cabin Crew Online Training Course is your ticket to a job in the air if you've ever imagined yourself flying over the sky as a member of this privileged group. This comprehensive Flight Attendant and Cabin Crew Online Training Course comprises 22 modules to improve your knowledge of the world of cabin crew. Also, this Flight Attendant and Cabin Crew Online Training Course covers everything, from comprehending the intricate aircraft layout to mastering emergency procedures. Moreover, this Flight Attendant and Cabin Crew Online Training Course aids in your understanding of all duties, first aid, and aircraft systems. You can advance your personal development, cultural awareness, and communication skills through this Flight Attendant and Cabin Crew Online Training Course. Your knowledge of networking systems will change after taking this Flight Attendant and Cabin Crew Online Training Course. Join the Flight Attendant and Cabin Crew Online Training Course and set out on a path that offers both responsibility and adventure. Learning Outcomes of Air Hostess and Cabin Crew Online Training Course After completing this Flight Attendant and Cabin Crew Online Training Course learners will learn about the: The aviation industry and the role of cabin crew within Flight Attendant and Cabin Crew Online Training Course. Flight Attendant and Cabin Crew Online Training Course helps to familiarise yourself with the layout of commercial aircraft and aviation terminology. Flight Attendant and Cabin Crew Online Training Course can master communication techniques for handling passengers and emergency situations. Learn the essentials of in-flight safety, medical first aid, and emergency evacuation procedures from this Flight Attendant and Cabin Crew Online Training Course. Flight Attendant and Cabin Crew Online Training Course helps to develop impeccable grooming standards and cabin crew fatigue management strategies. Flight Attendant and Cabin Crew Online Training Course describes crew resource management and the interconnectedness of airline departments. Main Course: Diploma in Air Cabin Crew Online Training Free Courses are including with this Air Hostess and Cabin Crew Online Training Course Along with The Air Hostess and Cabin Crew Online Training Course, We Offer a free Level 5 Airport Management Course Along with The Air Hostess and Cabin Crew Online Training Course, We Offer a free Anti-Money Laundering (AML) Training Special Offers of this Air Hostess and Cabin Crew Online Training Course This Air Hostess and Cabin Crew Online Training Course includes a FREE PDF Certificate. Lifetime access to this Air Hostess and Cabin Crew Online Training Course Instant access to this Air Hostess and Cabin Crew Online Training Course Get FREE Tutor Support to this Air Hostess and Cabin Crew Online Training Course Air Hostess and Cabin Crew Online Training There are 22 modules in this extensive online diploma course for air crew that will help you become more knowledgeable about the field. Additionally, everything is covered in this online diploma course for air cabin crew, from emergency protocols to understanding the complex aircraft layout. Additionally, this online diploma course for air cabin crew helps you learn about all jobs, first aid, and aircraft systems. This online diploma program for air cabin crew can help you improve your communication skills, cultural awareness, and personal growth. After completing this online diploma course for air cabin crew, your understanding of networking systems will be altered. Who is this course for? Air Hostess and Cabin Crew Online Training This Air Cabin Crew Online Diploma Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. Requirements Air Hostess and Cabin Crew Online Training To enrol in this Air Hostess and Cabin Crew Online Training Course, students Need: To join in our Air Hostess and Cabin Crew Online Training Course, you must have a strong command of the English language. To successfully complete our Air Hostess and Cabin Crew Online Training Course, you must be vivacious and self driven. To complete our Air Hostess and Cabin Crew Online Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Air Hostess and Cabin Crew Online Training Course. Career path Air Hostess and Cabin Crew Online Training After completing this Air Cabin Crew Online Diploma Course, you can get various job offers like: Junior Cabin Crew: £15,000 - £25,000 per year Cabin Crew: £25,000 - £35,000 per year Senior Cabin Crew: £35,000 - £50,000 per year Cabin Crew Manager: £50,000 - £80,000 per year In-Flight Trainer: £30,000 - £45,000 per year

Level 2 Award in Nutrition and Health Online Training Take care of your healthy wealth! - To change your perspective on how you interact with food, start by enrolling in our Level 2 Award in Nutrition and Health course. Do you want to change your eating habits? Or do you like the thought of offering dietary guidance to gymnasts? Whatever your objectives, this thorough Level 2 Award in Nutrition and Health may provide you with a wealth of knowledge. This Level 2 Award in Nutrition and Health Guideline will help you comprehend nutrition and establish healthier eating practices. Level 2 Award in Nutrition and Health, enabling you to recognize the foods that are excellent sources of energy, prepare balanced meals for your family, and comprehend the functions of nutrients and how they can promote a better lifestyle. This Level 2 Award in Nutrition and Health includes a wide range of subjects, such as understanding one's own nutritional requirements and learning about the fundamentals of good eating. In today's world, not just the elderly but also young individuals seem to be dealing with health issues. This might be a direct outcome of unhealthful eating patterns and inadequate nutrients. This facet of healthy eating and the reasons why it's so important for everyone to comprehend the sorts of nutrition and vitamins that go into eating a well-balanced meal are highly emphasised in the Level 2 Award in Nutrition and Health. However, this Level 2 Award in Nutrition and Health course will also teach you abilities that you can use in the workplace. Level 2 Award in Nutrition and Health will help you to pursue a profession in food, health, or the care of young children and the elderly by learning skills. You will be able to recognize and manage a variety of particular dietary requirements by this Level 2 Award in Nutrition and Health course. Hurry up and enrol this course to enter into the healthy era of your passion! Main Course: Level 2 Award in Nutrition and Health Special Offers of this Level 2 Award in Nutrition and Health Course This Level 2 Award in Nutrition and Health Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Award in Nutrition and Health Course Instant access to this Level 2 Award in Nutrition and Health Course Get FREE Tutor Support to this Level 2 Award in Nutrition and Health Course Level 2 Award in Nutrition and Health Online Training A wide range of topics are covered in this Nutrition and Health: Nutrition and Health Course, such as investigating the fundamentals of healthy eating and providing food and nutrition information for a balanced diet. These days, health issues are not limited to the elderly; even young people seem to be experiencing health issues. Unhealthy eating habits and inadequate nutrition may be the direct cause of this. This aspect of healthy eating is covered in great detail in the Nutrition and Health: Nutrition and Health Course, which emphasizes the importance of everyone understanding the different types of nutrition and vitamins that are included in a well-balanced meal. Who is this course for? Level 2 Award in Nutrition and Health Online Training This Level 2 Award in Nutrition and Health is appropriate for learners who have some prior knowledge of nutrition and seek to further their understanding of nutrition and healthy eating. A Level 2 Award in Nutrition and Health is available for students aged pre-16 and up. Requirements Level 2 Award in Nutrition and Health Online Training To enrol in this Level 2 Award in Nutrition and Health Course, students must fulfil the following requirements. To join in our Level 2 Award in Nutrition and Health Course, you must have a strong command of the English language. To successfully complete our Level 2 Award in Nutrition and Health Course, you must be vivacious and self driven. To complete our Level 2 Award in Nutrition and Health Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Level 2 Award in Nutrition and Health Course. Career path Level 2 Award in Nutrition and Health Online Training This Level 2 Award in Nutrition and Health course can assist anyone who is eager to start a career as a nutritionist, dietician, or personal trainer by assisting with the necessary preparation.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Our Global Mobility, High Potential & Scale Up Visa course is a half-day course dedicated to covering these three visas and latest updates. View the Global Mobility, High Potential and Scale Up Visa training course dates below, delivered via Microsoft Teams. Course Overview:   This course is dedicated to providing you with a comprehensive understanding of these visa routes. We will cover the requirements for each new visa category, equipping you with the knowledge to navigate the application processes successfully. Our expert trainers will guide you through the intricacies of the Global Mobility, High Potential, and Scale Up Visa routes, ensuring you have a thorough grasp of the eligibility criteria and essential documentation. You will gain insights into each category, allowing you to assist your clients or organisation in making informed decisions regarding talent recruitment and business expansion. This course will shed light on the sponsor license requirements for the Global Mobility category. Understanding these requirements is crucial for organizations seeking to employ international talent. We’ll also explore the sponsor license application processes, enabling you to navigate the necessary steps with confidence.   Course Topics: Latest Changes & Announcements The requirements of each new category Application processes The sponsor license requirements for Global Mobility Sponsor license application processes   Course joining links, materials and instructions are sent out 24hours before the course starts.