5472 Trainer courses

Embark on a transformative journey with the 'Best Home Workout' course, meticulously crafted to reshape your understanding of fitness from the comfort of your own home. This course begins with an enlightening introduction to the fundamentals of physical well-being, seamlessly blending theoretical knowledge with actionable insights. Delve into the scientific underpinnings that make staying fit not just a physical pursuit, but a holistic approach to a healthier life. The curriculum then progresses to an engaging exploration of diet and exercise planning. Personalised and adaptable strategies are at the heart of this unit, ensuring that every participant can mould their path to fitness. Culminating with a treasure trove of final thoughts and practical advice, this course is a beacon for those seeking to invigorate their lifestyle without stepping out of their doorstep. Envision a scenario where your living space transforms into a sanctuary of health and vitality. The 'Best Home Workout' course is designed to be your guide in this transformation. It transcends conventional fitness paradigms, offering a unique blend of knowledge and practicality. Participants will be equipped not only with the theory behind fitness and diet but also with the skills to apply these concepts effectively in daily life. This course is an invitation to rekindle your relationship with your body, to understand it, nourish it, and watch it thrive, all within the familiar bounds of your home. Learning Outcomes Gain a foundational understanding of fitness principles and their application in daily routines. Acquire knowledge on the scientific aspects and advantages of regular physical activity. Develop personalised dietary and workout plans tailored to individual needs and preferences. Learn effective strategies for sustaining a health-conscious lifestyle. Master practical tips and techniques for enhancing fitness levels at home. Why choose this Best Home Workout course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Best Home Workout course for? Individuals seeking to integrate fitness into their daily regime without needing a gym. Homebound individuals or those with time constraints looking for flexible fitness solutions. Beginners in fitness desiring a comprehensive understanding of health and wellness. Anyone interested in customising their diet and exercise routines for personal goals. Health enthusiasts keen on deepening their knowledge about the science of staying fit. Career path Fitness Instructor: £18,000 - £30,000 Wellness Coach: £20,000 - £35,000 Personal Trainer: £19,000 - £40,000 Nutritionist: £23,000 - £42,000 Health Blogger/Influencer: £15,000 - £50,000+ (Varies based on reach) Corporate Wellness Coordinator: £22,000 - £40,000 Prerequisites This Best Home Workout does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Best Home Workout was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction & First Concepts Introduction - Beginning Concepts & Ideas 00:01:00 Keeping Fit A Route to Sanity 00:08:00 Doing It for Yourself 00:06:00 Unit 02: Science & Benefits of Staying Fit Benefits of Staying Fit 00:07:00 The Science behind Physical Fitness 00:07:00 Physical Fitness & Your Sex Life 00:07:00 Unit 03: Creating & Maintaining Your Diet & Workout Plan How to Create a Great Diet Plan-9.mp4 00:08:00 How to Maintain Your Plan & Momentum 00:07:00 Unit 04: Final Ideas & Tips Conclusion 00:02:00 Tips To Create a Workout Plan 00:07:00

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This professional dog training certification course will help you gain professional dog training techniques and an understanding of dog behaviour. You will have expert guidance on obedience training, advanced commands, and behavioural modification. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Acquire knowledge about everything about the dog food diet and feeding time Understand how to handle the dog in case they become aggressive or violent Learn how to prevent the dog from stealing food or jumping on visitors Understand the dog language and ways and methods to communicate with them politely or with command depending on the scenario Recognise the techniques to say hello and other ways to greet a dog Understand the best practices to take your dog to a guest's place or vice-versa Understand how to stop dogs from barking, chewing, panting and pacing when left alone Learn how to communicate in the dog's language - whether the dog is crying or showing unwanted behaviours Understand 3Fs for dogs and ways to integrate with dogs who don't like travelling in cars Learn how to handle dog training consultations with clients confidently Identify the critical elements of dog training consultation, such as top tips to include in your dog training consultation or a bonus video of a real-life dog training consultation Understand agreement letters to be signed after the consultation and the process to end the talk on a high note Why Professional Dog Training Certification Course right for you? Whether you're an experienced dog trainer or a dog walker trying to break into the area of dog training, this extensive Dog Training Certification course will provide you with a solid academic foundation on how dogs think, learn, and behave. This course will help you master the dog language and communicate with dogs in an effective manner. This comprehensive dog trainer course will give you a basic understanding of how to greet a dog, their feeding time, and how to stop a dog from food aggression and stealing food. You will also learn the 3Fs for dogs and steps to deal with dogs who don't like travelling in cars, chasing joggers/cyclists or fear children. Finally, you will acquire knowledge and tips to conduct dog training consultations with clients. Upon successful completion of this Dog Training Certification course, you will gain dog training certification and skills to be a dog trainer and have a basic understanding of the techniques and tricks to handle a dog, their food preferences, how to say hello and what to do when the dog barks on visitors. Professional Dog Training Certification Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum The Proof is in the Pudding Why Getting 2, 8 Week Old Person Terrier Puppies Changed My Life and My Career! Here's What You'll Get From This Course Feeding Time - Aggression and Stealing Food How to Communicate You're in Charge During Feeding Time How to Stop Food Aggression and Stealing Food This Dog is a Professional at Stealing Food, You'll Be Amazed at What He Does. The Right Way to Greet a Dog and Stop Jumping Up How You Greet Your Dog Says So Much More Than Hello - Here's Why It's Not as Difficult as You May Think to Do and Makes the World of Difference Help! What When Visitors Come Round and Get Jumped On? Here's What to Do… Here's the Right Way for Guests to Enter Your Home and Stop Jumping Up Separation Anxiety How to Stop Dogs Barking, Chewing, Panting and Pacing When Left Alone The Time to Get This Right Is When They Are a Puppy - Here's How to Do It Can You Resolve Separation in Dogs of All Ages? Yes! Here's How… Dog Language - What They're Really Saying Is Your Dog Trying to Calm You Down?! Find Out Here… This One Technique Works Like Magic With Numerous Unwanted Behaviours The 3 F's for Dogs and Top Tips The Answers to Commonly Asked Dog Questions You are Likely to Be Asked Here's the Answers to Frequently Asked Dog Training Questions Numbers 1 and 2 Here's the Answers to Commonly Asked Dog Training Questions Numbers 3 and 4 Here's the Answers to Frequently Asked Dog Training Questions Numbers 5 and 6 Here's the Answers to Top Dog Training Questions 7 and 8 Here's the Answers to Commonly Asked Dog Training Questions 9 and 10 The Answers to 10 Common Puppy Training Questions You Are Likely to Be Asked Here's the Answers to Commonly Asked Puppy Training Questions Numbers 1 and 2 Here's the Answers to Popular Puppy Training Questions 3 and 4 Here's the Answers to Common Puppy Training Questions Numbers 5 and 6 Here's the Answers to Popular Puppy Training Questions Numbers 7 and 8 Here' the Answers to Common Puppy Training Questions Numbers 9 and 10 Dog Training Consultations With Clients Someone Has Said Yes to a Dog Training Consultation With You - Here's What to Do Top Tips of What to Include During Your Dog Training Consultation **Bonus Video** A Demonstration of a Real-Life Dog Training Consultation Agreement Letters to Be Signed After the Consultation How to Leave a Consultation on a High Bonus Video Here's How to Integrate Dogs Who Do Not Like Travelling in Cars Here's How to Best Work With Dogs Who Chase Joggers & Cyclists How to Best Work With Dogs Who Are Fearful of Children Who should take this course? This Dog Training Certification is primarily aimed at: Dog owner Dog trainer Dog walkers Aspiring dog trainer Dog training business owner This course, on the other hand, is not limited to a single profession or field of endeavour. It could also be beneficial to a larger group of people who want to understand dogs' behaviour, communication, and language more in detail. Entry Requirements There are no academic entry requirements for this Dog Training Certification course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Dog Training Certification course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Welcome to our outstanding Sports (Therapy, First Aid, and Nutrition) Bundle at QLS Level 5! This power-packed bundle includes eight comprehensive courses to propel your knowledge and understanding of sports therapy, first aid, nutrition, coaching, medicine, and much more. Three of these courses are QLS-endorsed, offering exclusive insights into Sports Therapy, Sports First Aid, and Sports Nutrition. After completion, you'll receive a hardcopy certificate to showcase your theoretical knowledge and dedication. Additionally, you're given access to five CPD QS accredited courses. These cover Sports Coaching & Fitness Training, Sports Medicine Fundamentals, Thai Massage Therapy for Pain Management, Hydrotherapy, and Sports Agent. Every course in this bundle offers a deep dive into their respective subjects, providing you with an enriched theoretical understanding of the sports field. Discover a world of sports learning today! Key Features of the Sports (Therapy, First Aid and Nutrition) at QLS Level 5 Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Sports (Therapy, First Aid and Nutrition) at QLS Level 5 bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Sports Therapy QLS Course 02: Sports First Aid - Level 5 QLS Course 03: Sports Nutrition 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Sports Coaching & Fitness Training Course 02: Sports Medicine Fundamentals Course 03: Thai Massage Therapy for Pain Management - Online Diploma Course 04: Hydrotherapy Course 05: Sports Agent In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Sports (Therapy, First Aid and Nutrition) at QLS Level 5 courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Sports (Therapy, First Aid and Nutrition) at QLS Level 5 Bundle: Gain a thorough understanding of Sports Therapy and First Aid procedures. Understand the principles of Sports Nutrition for athletic performance. Learn the fundamentals of Sports Coaching and Fitness Training. Understand the basics of Sports Medicine. Learn about the Thai Massage Therapy for Pain Management Start your learning journey straightaway! This Sports's curriculum has been designed by Sports experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Sports with ease. You'll discover how to master the skill while exploring relevant and essential topics. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path Sports Medicine Specialist: Salary Range - £32,000 - £102,000 Sports Coaching and Fitness Trainer: Salary Range - £20,000 - £35,000 Thai Massage Therapist: Salary Range - £18,000 - £30,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Understand and mitigate your own personal drivers of conflict

Description: The Advanced Diploma in Health Fitness will help people in looking for nutritious guidance on staying healthy to help in upgrading well-being and wellness. Health Fitness is not just about weight loss, its main objective is to live healthily without sacrificing happiness in the duration of the course. You will be able to know the definition of what healthy is and how you can improve the status of your health in this course. You will be able to take the strategies, complemented by activity based worksheets and reasonable contextual analyses to be able to understand more about health and fitness. Lastly, you will be able to mind fitness and live a healthy emotional life. Who is the course for? Trainers, professionals and other busy people who are into health and fitness. Health conscious people who want to strengthen their bodies and maintain their wellness. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Health Fitness will be very beneficial and helpful, especially to health and sport-related careers like: Athletes Fitness Instructor Personal Trainer Sports Administrator Sports Businessmen Sports Specialists Wellness Coach And Much More! Health and Fitness Introduction 00:30:00 Fitness And Where You Stand Right Now 01:00:00 Body Fitness And Its Effect On Your Life 00:30:00 Diet Fitness, You Are What You Eat, Really! 00:45:00 Mind Fitness, A Healthy Emotional Life 00:45:00 Lifestyle Fitness, You Are What You Do, Too 00:45:00 Conclusion 00:15:00 Fitness and Wellness Today's Concerns about Wellness and Fitness 01:00:00 The Blissful Union of Wellness and Fitness 00:30:00 The Interchangeability of Wellness, Fitness and Health 00:30:00 The Quality of Life: Is Health Important? 00:30:00 Wellness Terminology 00:30:00 What Makes Us Well? 00:30:00 Wellness 00:30:00 Information on Wellness 00:30:00 How Do We Evaluate Wellness? 00:30:00 What Are Your Wellness Needs? 00:30:00 Wellness of the Body 00:30:00 Wellness of the Spirit 00:30:00 Wellness of the Mind 00:30:00 Benefits of Meditation for the Wellness of Ourselves 00:30:00 Do We Need Meditation? 00:30:00 Are You Well? 00:30:00 Fitness Terminology 00:15:00 Fitness 00:30:00 Information on Fitness 00:30:00 What Are Your Fitness Needs? 00:30:00 Benefits from Being Fit 01:00:00 Metabolism: What Is It? 00:30:00 Metabolism for the Fit Individual 00:30:00 Metabolism: Can We Control It? 00:30:00 Obesity in Adolescents 00:30:00 Fitness of the Body 00:30:00 Fitness of the Spirit 00:30:00 Fitness of the Mind 00:30:00 Are You Fit? 00:30:00 Where You Live Affects Your Fitness 00:30:00 Fitness Centers: An Investigation 00:30:00 Does Your Income Affect Your Health? 00:30:00 What Role Does Our Intelligence Play in Our Health? 00:30:00 What Role Does Nutrition Play in Our Health? 00:30:00 Is There Health Without Water? 00:30:00 Vitamins: To Be or Not To Be? 00:30:00 How the Brain Affects Our Health 00:30:00 What Are Your Nutritional Needs? 00:30:00 Exercise and Play: What Do We Learn? 00:30:00 The Benefits of Walking 00:30:00 The Mind, Body and Soul Interconnectivity 00:30:00 Chiropractic Care: A Benefit to the Well Individual? 00:30:00 Acupuncture: A Benefit to the Well Individual? 00:30:00 The Benefits of Being Well 00:30:00 Where You Live Affects Your Wellness 00:30:00 The Benefits of Being Fit 00:30:00 Music: Our Connection to the Higher Conscious 00:30:00 The Yin and Yang of the Healthy Individual 00:30:00 Right Hand vs. Left Hand: Who's Healthier? 00:30:00 Is Your Mind Playing Tricks? 00:30:00 Diet and Nutrition Low Carb (No Carb) Diets 01:00:00 Women's Health Look Good Naked Diet 00:30:00 Prevention System's Flat Belly Diet 00:30:00 Weight Watchers International's Pro Points 01:00:00 Mike Geary's Truth about Abs Diet 00:30:00 HCG Diet 00:30:00 Diet Supplements and Weight Loss 00:30:00 Diets that Provide Food Supplements 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Health & Fitness 00:20:00 Final Exam Final Exam- Advanced Diploma in Health & Fitness 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Objectives At the end of this course you will be able to: Identify the components of the PowerPoint interface Create slides Format text on slides Add and modify graphical objects to a presentation Work with tables in a presentation Add charts to a presentation Prepare the SlideShow '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Very patient Trainer. Happy to adapt course + help with problems on existing presentations. Andrea Lethbridge - CNN ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Tailored in company training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Getting Started with PowerPoint Identify the Components of the PowerPoint Interface Create a PowerPoint Presentation Accessing Help Choose the right view for the task in PowerPoint Normal view Slide Sorter view Notes Page view Outline view Add, rearrange, and delete slides in PowerPoint Working with Themes Add colour and design to my slides with themes Remove the current slide design (theme) Slide Layout What is a slide layout? Apply or change a slide layout Working with text Add text to a slide Create a new text box Format text Tables Add a table to a slide Format a Table Copy and paste a table from Word Insert an Excel spreadsheet within PowerPoint Edit Cells, Rows and Columns Delete a table Graphics Working with Clipart, and Shapes Selecting objects, shapes, pictures or text boxes Arrange a picture, shape or other object Adding Charts to Your Presentation Create a Chart Format a Chart Insert a Chart from Microsoft Excel Inserting date and slide numbers Add slide numbers to your presentation Hide slide numbers on the title slide Change where the page numbers appear on your slides Start your slide numbering with a specific number Print slides, notes, or handouts Create the Slide Show Record your slide show Preview the recorded slide show Turn slide timings off Set the slide timings manually Add or remove transitions between slides Add Animations to Text and Objects Deliver the Presentation Speakers notes Add speaker notes to your slides View your speaker notes as you deliver your slide show Who is this course for? Who is this course for? This course is designed for end users who are interested in learning the fundamentals needed to create and modify engaging presentations. Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

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About this Training Course This is an advanced chemistry training course for power plant chemists and boiler engineers wishing to expand their knowledge and skills, and to become more effective in their day-to-day roles dealing with thermal power plant chemistry. This 5 full-day course will provide ample opportunity for robust technical discussion and expand on advanced concepts in thermal power plant cycle chemistry. It focuses only on the steam/water aspects of the thermal power cycle. This course is a MUST for all power plant chemists and boiler engineers. It is also beneficial for anyone involved in power plant operation and maintenance because it provides guidelines and rules for improving power plant performance and reliability. Training Objectives Gain a significant increase in understanding of cycle chemistry in steam power plants and the inter-relationships between plant operation, cycle chemistry and potential failure modes due to corrosion and/or deposition throughout the cycle Gain a thorough understanding of all causes of corrosion in a steam power plant and all the methods used to reduce the corrosion rate in a steam power plant Become better equipped to effectively manage the corrosion and deposition risks in a thermal power plant Learn how to reduce failure rate in boilers and steam power plants and improve plant performance Understand condensate polishing and treatment of condensate return to industrial boilers Discover the causes of boiler water contamination and treatment programs Learn about layup and offline corrosion protection Understand water chemistry limits to prevent steam contamination by carryover Learn about boiler water chemistry guidelines and control of steam chemistry Understand high-purity make-up treatment methods Perform demineralizer calculations Perform system design calculations Gain a thorough understanding of mixed bed polishing and reverse osmosis Target Audience Power Plant Chemists Boiler Engineers Engineers involved in the operation and maintenance of power plants Managers Technicians Maintenance personnel Other technical individuals (this seminar is suitable for individuals who do not have a background in chemical engineering) Course Level Advanced Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: 'POWER GENERATION HANDBOOK' second edition, published by McGraw-Hill in 2012 in New York (800 pages) Water Chemistry for Thermal Power Plant Chemists and Boiler Engineers Manual (650 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations