39 Train the Trainer (TTT) courses in Middlesbrough delivered Live Online

POWERPOINT 🔸 A series of 1 hour sessions 🔸 Learn different aspects of PowerPoint and boost those presentations of yours! 🔸 Learn how to create stunning presentations that wow your audience 🔸 Do the sessions that are of most use to you! Or do them all, it's entirely up to you - and if you do, we have a 'Do all 6 and only pay for 5' offer for you! - we don't know how to run this offer via Eventbrite though, so contact us or book all of them via our website instead: https://pochattraining.co.uk/powerpoint/ 💦Session 1)  Text Formatting The skills learned in this session are useful for all Microsoft Office Products and most other Word Processing Apps 💦Session 2) Image Formatting & Effects  💦Session 3) Using and Formatting SmartArt 💦Session 4) Creating Slide Masters 💦Session 5) Animating Text and Images 💦Session 6) Page Design, Layout and Transitions Run by a friendly, patient trainer, these sessions will be held in small groups These are practical sessions, where you will practice what we're covering as we go along Ask as many questions as you like Many people are using PowerPoint but have never really learned how to use most of its features Learn how to do all those nifty tricks that you see other presenters using Spice up your presentations! Are you great with using text but don't really know a lot about image formatting, or general page design? Now is your chance to pick and choose and learn what you need

Definition of Safeguarding Legislation & agreed ways of working Definition of Safeguarding Legislation & agreed ways of working Every child matters guidance Myths and statistics Effects on young people Leadership/worker skills Common indicators of abuse Reporting of abuse and potential abuse Barriers to reporting abuse Understanding the types of abuse Recognising acts, signs and symptoms of abuse Who is vulnerable / at risk The role of dignity in safeguarding Legislation and policies and procedure What to do should you have a concern Overview of prevent How to respond to an individual should they disclose a concern

About this event Definition of epilepsy Various types of seizures Classification and management of seizures Ethical and legal responsibilities Recognising triggers and precipitants Person centred care Documentation and record keeping The impact of rescue medication and anti-epileptic drug therapy Rescue medications: what it is, it’s uses for epilepsy and side effects Emergency care plan and when to call an ambulance Risk assessment/promotion of safeguarding and dignity Epilepsy medication demonstration

Policies. Legislation. CQC Medication. Routes. Formulation. Types. Absorption. About this event Policies. Legislation. CQC Medication. Routes. Formulation. Types. Absorption. MDT. Roles and Responsibilities. Levels of support. Boundaries and agreed ways of working. Order. Receive. Store. Record. Transfer. Dispose. 7 R’s. Sources of info. Practical session including MAR charts. Risk assessments. Person Centred Care. Review. Covert. Consent. Refuse. Errors and action. Infection Control and Technique.

Give staff the basic skills to understand how and what to train, and to use learner-centred techniques to boost the effectiveness and impact of their training courses.

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally.

Duration 2 Days 12 CPD hours This course is intended for This is an introductory-level course for Users new to Tableau who will be administering a Tableau Server installation, including managing content, users, and permissions. Overview This skills-focused course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment led by our expert facilitator, students will learn how to: User interactions with Tableau Server Tableau Server components Single-server installation Content administration Authorization and permissions Users, groups, and sites Data sources and extracts Schedules, tasks, and subscriptions Monitoring server status Command-line utilities and REST API Upgrading a single-server installation to a new version Modifying the authentication method This fast paced hands-on course provides in-depth coverage of Tableau Server administration. The knowledge and skills acquired are best geared toward those who will be administering a Tableau Server installation, including managing content, users, and permissions. Tableau Server Overview Tableau Product Line End-User Abilities Tableau Server Architecture Component Functions Server Diagrams Single Server Installation Technical Specifications Tableau Server Installation Checklist Configuration Options Resolutions for Common Installation Issues Installing Tableau Server Software User Experience Content Navigation, Searching, and Filtering Exploring Server Content Types and Objects Updating Account Settings Setting the Start Page Viewing Version Information Renaming a Project Adding a Workbook Description Authorization and Permissions Administrator Settings Authorization Overview Functional Security Model Site Roles Content Ownership and Permissions Permission Rules and Capabilities Permissions and the Default Project Creating Projects, Local Groups, and a Local User Importing Users and Adding Users to Groups Granting Permissions to Projects Creating a Project Leader Publishing and Changing Ownership of a Workbook Moving a Workbook Site Administration Data Sources, Extracts, Schedules, and Subscriptions Creating, Publishing, and Connecting to a Data Source Data Engine and File Store Creating and Publishing Extracts Backgrounder Schedules Subscriptions Enabling Subscriptions and Alerts Automating Server Tasks Automating and Programming Server Tasks Tabadmin Tabcmd Using the REST API Monitoring Server Viewing Server Status Admin Alerts Viewing Email Alerts and Admin Views Enabling Access to the Repository Custom Admin Views Licensing Information Performance Recording Upgrading Tableau Server Preparing to Upgrade Upgrading Software on the Same Machine Modifying the Authentication Method Importing AD Groups Log Files Administration Overview of Log Files Archiving Log Files Data Security Controlling What Users Can See User Filters

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.