Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to: Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following: Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
The Professional Certificate Course in Understanding International Business Systems provides a comprehensive understanding of the global business landscape. The course covers topics such as the International Monetary System, New Trade Theory, and how the World Bank, IMF, and current monetary environment impact business operations. Additionally, students will learn about Strategic Trade Policy, Culture and International Business in Emerging Markets, International Ethics, and Social Responsibility. The course also delves into Corporate Social Responsibility (CSR), Stakeholder Analysis, and Ethics Monitoring and Enforcement. Upon completion of the course, students will have the knowledge and skills required to navigate the complexities of international business and make informed decisions to enhance their organization's global competitiveness. The Professional Certificate Course in Understanding International Business Systems covers a range of topics such as International Monetary System, Trade Theory, and Ethics & Social Responsibility in International Business. The course equips students with the knowledge and skills required to navigate the complexities of global business operations and make informed decisions to enhance their organization's global competitiveness.After the successful completion of the course, you will be able to learn about the following, What is International Monetary System New trade theory How the World Bank, the IMF, and the Current Monetary Environment Affect Business. Strategic Trade Policy. Culture and International Business in Emerging Markets International Ethics and Social Responsibility Corporate social responsibility (CSR) Stakeholder Analysis Ethics Monitoring and Enforcement The Professional Certificate Course in Understanding International Business Systems provides a comprehensive understanding of the global business landscape. The course covers topics such as the International Monetary System, New Trade Theory, and how the World Bank, IMF, and current monetary environment impact business operations. Additionally, students will learn about Strategic Trade Policy, Culture and International Business in Emerging Markets, International Ethics, and Social Responsibility. The course also delves into Corporate Social Responsibility (CSR), Stakeholder Analysis, and Ethics Monitoring and Enforcement. Upon completion of the course, students will have the knowledge and skills required to navigate the complexities of international business and make informed decisions to enhance their organization's global competitiveness. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding International Business System The course provide an overview of how international business works. Understanding International Business System Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Business Professionals International Trade Experts Government Officials Academics and Researchers Students pursuing business degrees Entrepreneurs Multinational Corporation Executives Investors Non-profit Organization Managers Diplomats and Foreign Service Officers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
This professional certificate course overviews economic integration and its implications, covering regional trade blocks such as the European Union (EU), Latin American Integration Association (LAIA), ASEAN, NAFTA, EFTA, and SAARC. Participants will gain a thorough understanding of the workings of these economic blocks, their activities, and their impact on global markets and regional economic integration in the Americas. By the end of the course, learners will be equipped with a comprehensive knowledge of the various trade blocks and their implications in the global economy. This professional certificate course covers the workings of major economic blocks and their impact on global markets and regional economic integration. After the successful completion of the course, you will be able to learn about the following, Economic Integration. European Union (EU): Activities of the European Union: Workings of the EU: Trade Blocks LATIN AMERICAN INTEGRATION ASSOCIATION (LAIA). Agreement on Free Trade in the North Americas (NAFTA). The South East Asian Nations Association (ASEAN) EUROPEAN FREE TRADE ASSOCIATION (EFTA) SOUTH ASIAN ASSOCIATION FOR REGIONAL CO-OPERATION (SAARC) Regional Economic Integration in the Americas. Global Markets This professional certificate course provides an overview of economic integration and its implications, covering regional trade blocks such as the European Union (EU), Latin American Integration Association (LAIA), ASEAN, NAFTA, EFTA, and SAARC. Participants will gain a thorough understanding of the workings of these economic blocks and the activities they undertake, as well as their impact on global markets and regional economic integration in the Americas. By the end of the course, learners will be equipped with a comprehensive knowledge of the various trade blocks and their implications in the global economy. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Economic Blocks And Implication The course explore the nature and role of economic blocks and the way they have shaped the world. Understanding Economic Blocks And Implication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Students in relevant academic fields Professionals in international trade, business development, and economic policy Government officials, policymakers, and diplomats Entrepreneurs and business owners Investors Journalists and analysts Scholars and researchers Non-governmental organizations (NGOs) and advocacy groups Educators and trainers General public with interest in global economy Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
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Marine insurance provides coverage for risks related to maritime activities, including damage to ships, loss of cargo, and liability for third-party damage. Key components include hull insurance (for ship damage), cargo insurance (for goods in transit), and liability insurance. Claims in marine insurance involve policyholders or beneficiaries seeking compensation for covered losses. The process includes notifying the insurer, submitting documentation, claim assessment, adjustment, and eventual settlement. Efficient claims processing is crucial for maintaining the reliability and effectiveness of marine insurance in mitigating financial risks associated with maritime operations. Studying and specializing in maritime insurance can offer several advantages, both in terms of knowledge and job opportunities within the maritime industry. Here are some key points highlighting the importance and potential job prospects in this field: Specialized Knowledge : Gain expertise in managing risks specific to the maritime industry. Global Trade Impact : Contribute to international trade by ensuring the financial protection of maritime assets. Diverse Career Paths : Explore roles in underwriting, claims, risk analysis, and insurance brokerage with a maritime focus. Legal Compliance : Understand international maritime laws and regulations for effective insurance solutions. Global Opportunities : Pursue international career paths within insurance, shipping firms, or regulatory bodies. Economic Resilience : Benefit from the industry's stability and resilience to economic fluctuations. Industry Collaboration : Collaborate with stakeholders such as shipping companies and port authorities, enhancing networking opportunities. In summary, studying maritime insurance opens doors to a specialized skill set, diverse career paths, and global opportunities within a resilient and collaborative industry. Course contents: Core Units: Introduction to shipping Commercial shipping Specialization Unit: Marine insurance & claims
Business Networking 1 Day Training in Aberdeen
Business Networking 1 Day Training in Wrexham
10 QLS Endorsed Courses for Stock Trader | 10 Endorsed Certificates Included | Life Time Access