Description: Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don't have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist. Who is the course for? Businessmen, entrepreneurs or professionals that need to know about office management. People who have an interest in becoming a professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Receptionist Skills Diploma is a useful qualification to possess, and would be beneficial for the following careers: Administrative Assistants Client Relations Manager Contract Administrator Data Entry Specialist Executive Assistant General Office Clerk Information Assistant Material Recording Clerk Secretary Virtual Assistant. Update Version - Receptionist Skills Diploma Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:25:00 Module 2: Business Telephone Skills Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:25:00 Module 7: Time Management Time Management 00:35:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:36:00 Module 9: Business Writing Skills Business Writing Skills 00:40:00 Module 10: Organisational Skills Organisational Skills 00:25:00 Module 11: Communication Skills Communication Skills 00:25:00 Module 12: Customer Service Customer Service 00:16:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash 00:25:00 Old Version - Receptionist Skills Diploma Module 1: Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Receptionist Skills Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
About Course Master the fundamentals of administrative support and Personal assistant with this online course Welcome to the Administrative and Office Assistant/Personal Assistant (PA) online course by Xpert Learning. Through this course from Xpert Learning, you will gain the fundamental skills required to be a successful Administrative and Office Assistant/Personal Assistant (PA) or an HR Assistant. Taught through a variety of virtual and interactive exercises, the course will empower you to develop your career as an Administrative or Personal Assistant.With the Online course, you'll learn how to stay one step ahead, anticipating needs and meeting the demands of this challenging, yet rewarding role. Our Course will give you the confidence to know that you're one step closer to your dream job, promotion, or new career. Administrative Office Assistant/Personal Assistant is a career that requires a lot of collaboration and communication. Primarily, you will be responsible for creating the workflow of the company where you are working. The more experience in this field and knowledge of administrative procedures, the more success you will have. The course is designed so that the student comes out with skills that are applicable to any industry. The course is entry-level for anyone interested and it is designed to equip students with the skills necessary to face any situation that could arise in an administrative or office assistant role. This course contains 9 modules covering various topics like Roles and responsibilities, Necessary skills, gathering the right tools, identifying procedures, business writing, and organising meetings and events. You will also receive PDF reading materials for further study.The Administrative Office Assistant/Personal Assistant course is aimed at providing students with the most up-to-date knowledge of the latest trends and developments in the workplace. This course will educate you on how to design a workflow for routine administrative tasks that are essential for a company to run smoothly. You will learn how to conduct your job effectively by using communication skills and taking the necessary steps for the successful completion of duties. Learn how to become a successful office assistant, with organization and problem-solving skills. The Admin and office assistant/Personal Assistant course is a perfect fit for students who are looking to grow their careers in this field. You will gain industry-specific knowledge through in-depth coverage of the topics required of an administrator, as well as a thorough understanding of administrative office procedures. What Will You Learn? Understand the roles and responsibilities of an excellent personal assistant Familiarise yourself with the skills of an effective administrator Gain an extensive understanding of business etiquette Organisational Meeting and Conference Skills Professional time management and prioritisation skills Course Content Introduction to Administrative and Office Assistant Introduction to Administrative and Office Assistant Administrative Assistant: Roles and Responsibilities Administrative Assistant Roles and Responsibilities Necessary Skills for Administrative Assistant Necessary Skills for Administrative Assistant Gathering the Right Tools Gathering the Right Tools Day to Day Tasks of an Administrative Assistant/PA/Secretary Day to Day Tasks of an Administrative Assistant/PA/Secretary Writing for The Business Environment Writing for The Business Environment Organising Meetings and Events Organising Meetings and Events Conclusion Conclusion Health and Safety, your wellbeing: Workstation Ergonomics A course by Xpert Learning RequirementsThere is no entry requirement. Audience Aspiring Personal Assistant, Administrative Assistant, HR Assistant, Secretary Personal Assistant, Executive Personal Assistant, Administrative Assistant, HR Assistant who want to enhance their skills Audience Aspiring Personal Assistant, Administrative Assistant, HR Assistant, Secretary Personal Assistant, Executive Personal Assistant, Administrative Assistant, HR Assistant who want to enhance their skills
Prepare for a rewarding career in childcare with our comprehensive Nanny Care Diploma Course. Gain essential skills in child development, safety, nutrition, and nurturing. Learn to provide quality care and support for children in a variety of settings. Start your journey towards becoming a trusted and skilled nanny today.
Unleash your leadership potential and become an effective manager with our Leadership & Management Course. Master essential skills like communication, delegation, motivation, and conflict resolution. Learn to lead diverse teams, foster collaboration, and drive results in an ever-changing landscape. This comprehensive program equips you to excel in your current role and prepare for future leadership opportunities.
Overview In an ever-digitalising world, mastery of indispensable tools becomes crucial. Enter 'MS Office Project 2013 for Beginners'. Whether you're at the inception of your professional journey or seeking to amplify your skill set, this course is your portal to proficiency in managing tasks, resources, and calendars seamlessly. Learn to pioneer your projects, presenting them with a blueprint that encapsulates efficiency and effectiveness. Embarking on this learning voyage, you'll discover how to initiate a project, manage timeframes using calendars, direct tasks, and marshal resources, culminating in the expertise to deliver a cohesive project plan. Learning Outcomes of MS Office Project 2013 for Beginners course Comprehend the foundational framework and interface of MS Office Project 2013. Formulate and initiate new projects with clarity and foresight. Manipulate and optimise project calendars for efficient time management. Demonstrate competence in curating and organising diverse project tasks. Allocate and oversee project resources ensuring optimal utilisation. Synthesise information to present a well-structured project plan. Adopt a strategic approach to project delivery ensuring timelines and resources align. Why buy this MS Office Project 2013 for Beginners? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the MS Office Project 2013 for Beginners there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This MS Office Project 2013 for Beginners course is ideal for Individuals new to the realm of project management tools. Professionals eager to bolster their project planning capabilities. Team leaders aiming for refined time and resource management. Entrepreneurs keen on streamlining business projects. Any individual targeting enhanced organisational skills in a digital platform. Prerequisites This MS Office Project 2013 for Beginners does not require you to have any prior qualifications or experience. You can just enrol and start learning.This MS Office Project 2013 for Beginners was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Project Manager: Average UK salary range of £40,000 - £70,000 per annum. Operations Coordinator: Average UK salary range of £25,000 - £35,000 per annum. Business Analyst: Average UK salary range of £35,000 - £55,000 per annum. Resource Planner: Average UK salary range of £30,000 - £50,000 per annum. Project Consultant: Average UK salary range of £50,000 - £80,000 per annum. Team Lead: Average UK salary range of £45,000 - £65,000 per annum. Course Curriculum Starting a Project Project Management 101 00:13:00 Navigate and Customize the Project 2013 Interface 00:25:00 Add Tasks to a Project 00:23:00 Add Resources to a Project 00:12:00 Save a Project 00:05:00 Working with Project Calendars Manage Project Time Frames 00:10:00 Change Working Time 00:17:00 Working with Project Tasks Manage Project Tasks 00:45:00 Add Summary Tasks and Milestones 00:06:00 Working with Project Resources Manage Project Resources 00:18:00 Allocate and Level Work Resources 00:18:00 Delivering a Project Plan Print Project Views 00:06:00 Share Projects 00:03:00 Export Projects 00:08:00
The NLP Practitioner course is designed to provide a comprehensive understanding of Neuro-Linguistic Programming (NLP) principles and techniques. Participants will learn the basics of NLP, explore key concepts like logical levels of change and cognitive dissonance, and delve into a wide range of NLP techniques for communication, influence, building rapport, time management, and personal development. Learning Outcomes: Gain insights into the fundamental principles and workings of Neuro-Linguistic Programming (NLP). Understand the logical levels of change and how they influence behavior and decision-making. Explore core concepts within NLP, including mental maps, confirmation bias, and cognitive dissonance. Learn various NLP techniques to plan and facilitate personal development and growth. Develop skills in effective communication, rapport-building, and influence using NLP methods. Master techniques for anchoring positive states, influencing others, and delivering impactful presentations. Discover the power of storytelling, metaphors, and affirmations in NLP communication. Explore models like GROW, FUEL, CLEAR, and OSCAR for goal setting, problem-solving, and decision-making. Why buy this NLP Practitioner? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the NLP Practitioner there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals interested in self-improvement and personal development. Professionals in fields such as coaching, counseling, or training. Business leaders and managers seeking effective communication and influence skills. Anyone curious about Neuro-Linguistic Programming and its practical applications. Prerequisites This NLP Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path NLP Coach: Help individuals achieve personal and professional goals through NLP techniques. Communication Trainer: Provide training in effective communication and rapport-building. Personal Development Speaker: Deliver seminars and workshops on personal growth and empowerment. Leadership Consultant: Assist leaders in enhancing their communication and influence skills. Therapist or Counselor: Integrate NLP techniques into therapeutic interventions. Course Curriculum Unit 01: Basics of Neuro-Linguistic Programming (NLP) Introduction to NLP 00:03:00 How Does NLP Work 00:03:00 Unit 02: Key Concepts in NLP Logical Levels of Change 00:08:00 Core Concepts of Neuro-Linguistic Programming 00:03:00 Understanding Mental Maps, Confirmation Bias, and Cognitive Dissonance 00:05:00 Unit 03: Application of NLP Techniques Neuro-Linguistic Programming Planning 00:03:00 Techniques of Neuro-Linguistic Programming 00:02:00 Taking Charge of Your Life 00:02:00 Communication 00:02:00 Building Rapport 00:03:00 States and Anchors 00:03:00 Influence and Persuasion 00:02:00 Hypnotising the Audience 00:03:00 Stories and Metaphors 00:03:00 Affirmations 00:02:00 Reframing 00:02:00 Meta Programs 00:03:00 Time and Timeline Therapy 00:02:00 Fast Phobia Cure 00:03:00 GROW Model 00:03:00 FUEL Model 00:03:00 CLEAR Model 00:04:00 OSCAR Model 00:03:00 Assignment Assignment - NLP Practitioner 00:00:00