1481 THRIVE courses

Are you a culinary enthusiast who enjoys discovering new flavours and paying close attention to the presentation? Do you aspire to create your own kitchen, develop new cuisine, or collaborate with some of the top chefs in the UK? If you look at how the food sector is developing in the UK, you can see that this vocation has incredible potential. Firstly, there has never been a better moment to pursue it as a career. Furthermore, it is an international job nowadays, and it is pretty easy to advance quickly. By taking our Chef Training course, you can learn practical cooking techniques required in the food industry. You will learn how to prepare cuisine from beginning to end, as well as many kitchen working tips and tricks. In order to succeed in the culinary field, you must have a certain set of abilities, and this Chef Training course will teach you the right way to do it. The topics related to becoming a chef will be covered in this course, along with information on tools that are ideal for chefs and the technique of using them. We will also discuss various restaurant management strategies and kitchen management abilities. You will also learn a lot of recipes, along with other topics. Working as a chef is interesting, creative, and incredibly gratifying. The UK restaurant industry is expanding quickly. There is no denying that it's difficult labour, but the finest chefs thrive on the recognition. Nevertheless, there will always be a need for food as long as there are people. Subsequently, there will always be a demand for this occupation. Thus, register right away for our Chef Training course if you want to begin a career in this area. Learning Outcomes Upon successful completion of the Chef Training course, you will be able to, Improve your cooking and food preparation skills. Learn about catering to particular tests. Explore the qualities of a successful chef. Improve your knife skills as a chef. Learn about kitchen management. Learn more about managing a restaurant. With this comprehensive Diploma in Professional Chef course, you can achieve your dreams and train for your ideal career. The Diploma in Professional Chef course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Professional Chef Get a free student ID card with Professional Chef Training program (£10 postal charge will be applicable for international delivery) The Professional Chef is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Professional Chef course materials The Professional Chef comes with 24/7 tutor support Start your learning journey straight away with this Diploma in Professional Chef course and take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Diploma in Professional Chef Course Module 01: Becoming a Chef Module 02: Kitchen Management Module 03: Managing Restaurant Module 04: Recipes Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the Diploma in Professional Chef Training course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Are you the right candidate for this Diploma in Professional Chef course? Anyone interested in learning more about the topic is advised to take this Diploma in Professional Chef course. This Diploma in Professional Chef course will help you understand the topic thoroughly and enable you to understand the basic concepts. Enrolment in this course is open to everybody. You can access the Diploma in Professional Chef course materials from anywhere in the world; there are no restrictions. You should enrol in this course if you: Wish to gain a better understanding of cooking. Already working in this field and want to learn more. Is a student pursuing a relevant field of study? Looking for a job in the Cooking industry. Requirements You will not need any prior background or expertise. All you need to take this Professional Chef course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path This Chef Training course is designed in a unique way to benefit the following careers. Chef Executive Chef Chef Assistant In the UK, the average salary of these professions ranges from £25,000 to £60,000 per annum. Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Professional Chef Training at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Advanced Diploma in Professional Chef Training at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPD Upon finishing the Professional Chef Training course, you need to order to receive a Certificate Accredited by CPD that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

With the ongoing impact post pandemic and the shift to more remote working longer term, managing the mental health and well-being of our lawyers has become more important than ever. We know that as a HR professional / Head of People, you play a crucial role in ensuring the mental health and well-being of your firm. Often juggling this alongside many other responsibilities and demands on your time. A Head of People recently commented on what a lonely role this can be and we want to offer some support. That's why we're excited to invite you to our upcoming webinar on managing mental health and well-being in your firm. Webinar host, lawyer, coach and trainer specialising in lawyer wellbeing for the last 7 years, will offer valuable insights and practical tips on how you can support your lawyers' mental health during increasingly challenging times.

The 'Diploma in Floristry and Flower Arrangement Training Courses' provides comprehensive knowledge and skills related to floristry, flower arrangement, and the art of creating beautiful floral designs. From understanding the significance of flower colors and symbolism to learning different floral arrangements and their preparation, this course equips learners with the expertise required to thrive in the florist sector. Learning Outcomes: Understand the fundamentals of floristry and the role of a florist in the industry. Recognize the symbolism and meanings associated with various flower colors. Identify different flowers and their meanings, and how to care for potted plants and cut flowers. Gain knowledge about plant diseases, common cultural disorders, and pests affecting roses. Explore the principles and techniques of floral arrangement design. Learn about various types of greenery and the significance of foliage in arrangements. Discover popular floral arrangement styles and their preparation process. Acquire practical skills in making floral arrangements, including container preparation. Master the art of creating corsages, boutonnieres, wedding bouquets, and funeral flowers. Familiarize yourself with the significance and preparation of funeral wreaths. Gain insights into the challenges and strategies to survive and excel in the florist sector. Why buy this Diploma in Floristry and Flower Arrangement Training Courses? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Floristry and Flower Arrangement Training Courses there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Floristry and Flower Arrangement Training Courses course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Diploma in Floristry and Flower Arrangement Training Courses does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Floristry and Flower Arrangement Training Courses was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Floristry and Flower Arrangement Training Courses is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Floristry and Flower Arrangement Module 01: Introduction to Floristry 00:15:00 Module 02: The Florist 00:30:00 Module 03: Flower Colors & Symbolism 00:30:00 Module 04: Different Flowers and Their Meaning 01:00:00 Module 05: Potted Plant Care 00:30:00 Module 06: Cut Flowers 01:00:00 Module 07: Plant Diseases 01:00:00 Module 08: Common Cultural Disorders 00:30:00 Module 09: Insects and Pests of Roses 00:30:00 Module 10: Garden Care to Prevent Diseases 01:00:00 Module 11: Principles of Floral Arrangement 01:00:00 Module 12: Floral Design 01:00:00 Module 13: Types of Greenery 01:00:00 Module 14: Role of Foliage in Arrangements 00:15:00 Module 15: Popular Styles and Arrangements 01:00:00 Module 16: Making Floral Arrangements 00:30:00 Module 17: Container Preparation 00:30:00 Module 18: Corsage & Boutonniere 00:30:00 Module 19: Wedding Bouquet 00:15:00 Module 20: Funeral Flowers & Meanings 00:15:00 Module 21: Funeral Wreath 00:15:00 Module 22: Surviving in Florist Sector 00:15:00 Mock Exam Mock Exam - Diploma in Floristry and Flower Arrangement Training Courses 00:20:00 Final Exam Final Exam - Diploma in Floristry and Flower Arrangement Training Courses 00:20:00 Assignment Assignment - Diploma in Floristry and Flower Arrangement Training Courses 00:00:00

In a world where 68% of business leaders feel their cybersecurity risks are increasing, the role of a security analyst has never been more crucial. Our Security Analyst Course, featuring an impressive eight-module curriculum, gives you the comprehensive training you need to thrive in this in-demand field.   Dive into the complexities of security management, organisational security, risk analysis, and risk reduction. Grasp the fundamentals of both physical and information security protection, essential for defending valuable corporate assets. Explore business resilience and crisis management in this Security Analyst course, ensuring businesses stay robust in the face of adversities.   Gain an in-depth understanding of Cyber Security and Fraud Prevention, which is integral to protecting the digital frontier. Master the art of conducting security investigations and fostering threat awareness. Finally, become well-versed in the laws and regulations guiding the security industry. With our comprehensive Security Analyst course mock and final exams, you'll test your knowledge and readiness for real-world scenarios.   Take the first step towards a lucrative career in cybersecurity with our Security Analyst Course. You're just a click away from transforming your future. Enrol now! What will you learn? Upon completion of the Security Analyst course, you will be able to: Understand the complexities of security management in organisations. Learn to perform comprehensive security risk analysis and risk reduction. Gain expertise in physical and information security protection. Develop resilience strategies for business continuity and crisis management. Acquire knowledge of cyber security principles and fraud prevention tactics. Hone your skills in conducting security investigations and developing threat awareness. Understand the essential laws and regulations in the security industry. Why buy this Security Analyst course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this course for: This Security Analyst course is ideal for: Aspiring security analysts seeking comprehensive training. IT professionals aiming to specialize in cybersecurity. Business leaders looking to understand organizational security better. Risk management professionals aiming to deepen their knowledge. Individuals interested in laws and regulations related to security. Career Path: Our Security Analyst course will prepare you for a range of careers, including:   Security Analyst: £40,000 - £60,000 Information Security Analyst: £45,000 - £65,000 Cyber Security Analyst: £50,000 - £70,000 Fraud Prevention Analyst: £55,000 - £75,000 Risk Management Analyst: £60,000 - £80,000 Security Manager: £65,000 - £85,000 Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Text lessons Online study materials How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Will I receive a certificate of completion? Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15. Why study this Security Management course? Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. The Security Analyst is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Course Curriculum Security Analyst Module 01: Introduction to Security Management 00:30:00 Module 02: Organisational Security Management 00:26:00 Module 03: Security Risk Analysis and Risk Reduction 00:23:00 Module 04: Physical and Information Security Protection 00:32:00 Module 05: Business Resilience and Crisis Management 00:17:00 Module 06: Cyber Security and Fraud Prevention 00:25:00 Module 07: Security Investigations and Threat Awareness 00:24:00 Module 08: Laws and Regulations 00:25:00 Mock Exam Mock Exam - Security Analyst 00:20:00 Final Exam Final Exam - Security Analyst 00:20:00

Delve into the dynamic digital era with our 'Online Multi-Business Master Plan' course, an educational odyssey designed for the ambitious entrepreneur. Visualize navigating the bustling world of online business, equipped with the knowledge and strategies to manage multiple ventures successfully. Your expedition commences with a foundational introduction, offering a panoramic view of various online business models. This sets the groundwork for understanding the diverse landscapes of the digital marketplace. As you progress, the course unveils the secrets to creating and optimising your multi-business website, a digital hub where your entrepreneurial dreams take shape. Advance further, and the course transitions into practical realms, guiding you on initiating your multi-business journey. You'll then be adeptly steered through innovative techniques for promoting your online enterprises, turning concepts into tangible success. The comprehensive nature of this course culminates with a deep dive into the Complete Online Multi-Business Master Plan, a blueprint for holistic digital business management. Alongside this, you'll gain familiarity with essential tools necessary for efficient and effective online operations, ensuring your ventures not only launch but also thrive in the competitive online arena. Learning Outcomes Gain insights into various online business models. Develop skills for creating and managing a multi-business website. Understand the initial steps for starting online businesses. Learn effective strategies for promoting online ventures. Familiarise with essential digital tools for business management. Why choose this Online Multi-Business Master Plan course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Online Multi-Business Master Plan course for? Aspiring digital entrepreneurs exploring multiple ventures. Existing business owners aiming to expand online. Digital marketing professionals enhancing their skills. Individuals interested in diversifying their income streams. E-commerce managers seeking multi-business management strategies. Career path Digital Entrepreneur - £30,000 to £60,000 Online Business Manager - £28,000 to £50,000 E-commerce Specialist - £26,000 to £45,000 Digital Marketing Consultant - £25,000 to £40,000 Web Development Manager - £32,000 to £55,000 SEO and Analytics Expert - £27,000 to £42,000 Prerequisites This Online Multi-Business Master Plan does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Online Multi-Business Master Plan was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Introduction to The Online Multi-Business Master Plan Course 00:03:00 Aims of this course 00:06:00 Course Structure 00:02:00 Online Business Models Online Business Models Overview 00:01:00 Business Models- Udemy 00:04:00 Business Models- Fiverr 00:04:00 Business Models- Amazon KDP 00:04:00 Business Models- Createspace 00:04:00 Business Models- Other Platforms 00:05:00 Your Multi-Business Website Your Multi-Business Website 00:04:00 Getting Started Create, Re-purpose, Repeat 00:04:00 Pick a Niche 00:12:00 Google Keyword Planner Overview 00:02:00 Pick a Platform 00:09:00 Plan, Plan & Test 00:05:00 Earn Your First Dollar 00:06:00 What if you fail- 00:02:00 Build your Systems 00:07:00 Automate and Outsource 00:03:00 Re-purpose and Repeat 00:08:00 Putting it all together 00:04:00 Promoting Your Multi-Business Promoting Your Multi-Business 00:06:00 The Complete Online Multi-Business Master Plan The Complete Online Multi-Business Master Plan 00:11:00 Essential Tools Paypal Overview 00:01:00 Fiverr Overview 00:03:00 MailChimp Overview 00:03:00 Conclusion Finally 00:02:00

In the heart of every maternity unit lies a dedicated team of professionals, ensuring the well-being of both mother and child. Among these unsung heroes, the maternity healthcare assistant plays a pivotal role, offering support and care during one of life's most transformative moments. The 'Maternity Healthcare Assistant & Support Worker' course is meticulously designed to equip learners with the knowledge and skills required to thrive in a healthcare assistant maternity unit. Spanning 16 comprehensive modules, this course delves deep into the intricacies of maternity care, from understanding the basics of reproductive anatomy to mastering the art of effective communication in a high-pressure environment. By the end of this course, learners will not only have a profound understanding of the responsibilities of a maternity healthcare assistant but will also be well-prepared to embark on a rewarding career in the healthcare assistant maternity unit. With a curriculum that's both comprehensive and engaging, this course is a beacon for those aspiring to make a difference in the world of maternity care. Learning Outcomes Understand the foundational concepts and terminologies associated with maternity care. Gain insights into the reproductive anatomy and the various stages of pregnancy. Develop skills to provide support during labour, postnatal care, and infant feeding. Recognise the significance of perinatal mental health and ways to promote a healthy pregnancy. Enhance interpersonal skills, including empathy, effective communication, and team collaboration. Why buy this Maternity Healthcare Assistant & Support Worker Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Maternity Healthcare Assistant & Support Worker Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Maternity Healthcare Assistant & Support Worker course for? Aspiring healthcare professionals keen on specialising in maternity care. Individuals looking to transition into the healthcare sector with a focus on maternity. Current healthcare workers aiming to expand their knowledge in maternity support. Those interested in understanding the physiological and psychological aspects of pregnancy. Anyone passionate about ensuring the well-being of mothers and newborns. Career path Maternity Healthcare Assistant: £18,000 - £22,000 Annum Support Worker in Maternity Unit: £20,000 - £24,000 Annum Antenatal Care Specialist: £25,000 - £30,000 Annum Postnatal Support Worker: £22,000 - £26,000 Annum Newborn Care Specialist: £27,000 - £32,000 Annum Perinatal Mental Health Counsellor: £28,000 - £34,000 Annum Prerequisites This Maternity Healthcare Assistant & Support Worker does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Maternity Healthcare Assistant & Support Worker was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Maternity Care Introduction to Maternity Care 00:16:00 Module 02: Terminology and Abbreviations for Maternity Care Assistant Terminology and Abbreviations for Maternity Care Assistant 00:26:00 Module 03: Reproductive Anatomy & Physiology Reproductive Anatomy & Physiology 00:36:00 Module 04: Antenatal Care and Screening Antenatal Care and Screening 00:48:00 Module 05: Support in Labour: Intrapartum Care Support in Labour Intrapartum Care 00:43:00 Module 06: Postnatal Care Postnatal Care 00:21:00 Module 07: Nurture and Nature: The Healthy Newborn Nurture and Nature The Healthy Newborn 00:27:00 Module 08: Infant feeding Infant feeding 00:29:00 Module 09: Newborn Infection Newborn Infection 00:40:00 Module 10: Care During the Third Stage of Labour Care During the Third Stage of Labour 00:25:00 Module 11: Perinatal mental health Perinatal mental health 00:32:00 Module 12: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:36:00 Module 13: Effective Communication Effective Communication 00:29:00 Module 14: Empathy and Comfort Skills Empathy and Comfort Skills 00:18:00 Module 15: Team Working Team Working 00:21:00 Module 16: Maternity Care Assistance as a Career Maternity Care Assistance as a Career 00:33:00 Assignment Assignment - Maternity Healthcare Assistant & Support Worker 00:00:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access