69 Telecommunications courses

Duco Digital Training's course in BCS Requirements Engineering Practitioner develops your skills in the understanding and application of elicitation, analysis and management of business analysis requirements.

Are you fascinated by the possibilities that AI holds for transforming the education sector? If so, you have come to the right place. This course delves into the captivating world of AI and discovers how it can revolutionize education. If you are seeking to expand your horizons or are eager to explore the intersections of AI and education, this course provides an exciting and tailor-made learning experience.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

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The course is relevant to anyone requiring an understanding of the use of Agile or looking to adopt it. This includes, but is not limited to, organisational leaders and managers, marketing executives and managers, and/or all professionals working in an Agile environment, including software sesters, developers, business analysts, UX designers, project management office (PMO), project support and project coordinators.

Duration 4 Days 24 CPD hours This course is intended for System installersSystem integratorsSystem administratorsNetwork administratorsSolutions designers Overview After completing this course, you should be able to:Explain transactional service activation and how it relates to business requirementsExplain the benefits and uses of Cisco NSOExplain how Cisco NSO communicates with network devicesUnderstand the NETCONF protocol and be able to read and write simple YANG modelsInstall NSO and describe how NSO uses NETCONF and the Device Manager componentUnderstand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capableExplain the YANG service model structureDescribe how YANG is used with NSO, create and deploy a service, and explain NSO FASTMAPDesign and manage services with YANG modelsPerform NSO configuration and basic troubleshooting, and describe the following NSO features: integration options, alarms and reporting, scalability and performance options, and available function packsUse logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devicesExplain the mapping logic of service parameters to device models and consequently to device configurationsDescribe the use of different integration options and APIsExplain the use of Reactive FASTMAP for manipulating and implementing advanced Network Functions Virtualization (NFV) componentsDescribe the use of feature components and function packsDefine and explain the European Telecommunications Standards Institute (ETSI) Open Source NFV Management and Orchestration (MANO) principles and solutionWork with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures The Cisco NSO Essentials for Programmers and Network Architects (NSO201) course introduces you to Cisco© Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides a brief overview of NSO as a network automation solution, as well as an introduction to NETCONF, YANG, and XPath. You will learn about service packages, network element drivers, and Application Programming Interfaces (APIs). The course also covers service creation, device and configuration management, NSO maintenance, NSO options and integrations, and basic NSO troubleshooting. Introduction to Cisco NSO Meeting Challenges with Orchestration Challenges of Network Management Challenges of Network Orchestration NSO Features and Benefits That Meet Challenges Standardized Approach What Is NSO? Logical Architecture Components What Does NSO Do? Orchestration Use Cases How Does NSO Work? Introduction to NETCONF and YANG Packages Mapping Logic Network Element Drivers (NEDs) Resources and Training Resources Training Get Started with Cisco NSO Installing Cisco NSO Setup Overview Cisco NSO Local Installation Installing NEDs Using NetSim NETCONF Overview Challenges of Network Management Introduction to NETCONF NETCONF Operation Device Manager Device Manager Overview Device Configuration Management Device Connection Management Templates and Groups Other Device Management Tools Service Manager Essentials YANG Overview Introduction to YANG Other Representations of YANG Data Types XPath Overview Basic YANG Statements Can You Spot the Error? Using Services Package Architecture Creating a Service Package Sample Service Configuration Service Template YANG Service Model Deploying a Service Model-to-Model Mapping Mapping Introduction Mapping Logic FASTMAP Template Processing Service Design and Cisco NSO Programmability Service Design Service Design Overview Top-Down Approach Bottom-Up Approach Device Configuration Service Model Service Management Service Management Tasks Service Lifecycle Management Guidelines NSO Programmability Introduction NSO Programmability Overview Python Service Skeleton Creating a Service YANG Model Creating a Service Template Template Processing with Python Cisco NSO Flexibility System Configuration and Troubleshooting System Configuration System Troubleshooting Integration Integration Options NETCONF Server Web Integration SNMP Agent Alarm Management and Reporting Alarm Management Reporting Scalability and Performance High Availability High-Availability Cluster Communications Clustering Layered Service Architecture Addressing Performance Limitations Components and Function Packs Function Packs NFV Orchestration Reactive FASTMAP

Duration 4 Days 24 CPD hours This course is intended for System installers System integrators System administrators Network administrators Solutions designers Overview After completing this course, you should be able to: Explain transactional service activation and how it relates to business requirements Explain the benefits and uses of Cisco NSO Explain how Cisco NSO communicates with network devices Understand the NETCONF protocol and be able to read and write simple YANG models Install NSO and describe how NSO uses NETCONF and the Device Manager component Understand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capable Explain the YANG service model structure Describe how YANG is used with NSO, create and deploy a service, and explain NSO FASTMAP Design and manage services with YANG models Perform NSO configuration and basic troubleshooting, and describe the following NSO features: integration options, alarms and reporting, scalability and performance options, and available function packs Use logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devices Explain the mapping logic of service parameters to device models and consequently to device configurations Describe the use of different integration options and APIs Explain the use of Reactive FASTMAP for manipulating and implementing advanced Network Functions Virtualization (NFV) components Describe the use of feature components and function packs Define and explain the European Telecommunications Standards Institute (ETSI) Open Source NFV Management and Orchestration (MANO) principles and solution Work with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures The Cisco NSO Essentials for Programmers and Network Architects (NSO201) v. 4.0 course introduces you to Cisco© Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides an overview of NSO as a network automation solution, as well as introductions to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO. Introduction to Cisco NSO Meeting Challenges with Orchestration Challenges of Network Management Challenges of Network Orchestration NSO Features and Benefits That Meet Challenges Standardized Approach What Is NSO? Logical Architecture Components What Does NSO Do? Orchestration Use Cases How Does NSO Work? Introduction to NETCONF and YANG Packages Mapping Logic Network Element Drivers (NEDs) Resources and Training Resources Training Get Started with Cisco NSO Installing Cisco NSO Setup Overview Cisco NSO Local Installation Installing NEDs Using NetSim NETCONF Overview Challenges of Network Management Introduction to NETCONF NETCONF Operation Device Manager Device Manager Overview Device Configuration Management Device Connection Management Templates and Groups Other Device Management Tools Service Manager Essentials YANG Overview Introduction to YANG Other Representations of YANG Data Types XPath Overview Basic YANG Statements Can You Spot the Error? Using Services Package Architecture Creating a Service Package Sample Service Configuration Service Template YANG Service Model Deploying a Service Model-to-Model Mapping Mapping Introduction Mapping Logic FASTMAP Template Processing Service Design and Cisco NSO Programmability Service Design Service Design Overview Top-Down Approach Bottom-Up Approach Device Configuration Service Model Service Management Service Management Tasks Service Lifecycle Management Guidelines NSO Programmability Introduction NSO Programmability Overview Python Service Skeleton Creating a Service YANG Model Creating a Service Template Template Processing with Python Cisco NSO Flexibility System Configuration and Troubleshooting System Configuration System Troubleshooting Integration Integration Options NETCONF Server Web Integration SNMP Agent Alarm Management and Reporting Alarm Management Reporting Scalability and Performance High Availability High-Availability Cluster Communications Clustering Layered Service Architecture Addressing Performance Limitations Components and Function Packs Function Packs NFV Orchestration Reactive FASTMAP

The 'Electrical Circuits Laws and Methods' course is designed to provide a comprehensive understanding of electric circuits, laws, and analytical methods. It covers fundamental concepts, basic laws, methods of analysis, circuit theorems, operational amplifiers, and capacitors and inductors. Students will learn essential principles to analyze and design electrical circuits effectively. Learning Outcomes: Understand the basic concepts of electric circuits, including electric charge, current, voltage, power, and energy. Apply Ohm's Law and other basic laws to analyze resistive circuits and determine currents and voltages. Use nodal and mesh analysis methods to analyze and solve complex electrical circuits with various sources. Apply circuit theorems such as the Superposition Theorem, Thevenin's Theorem, and Norton's Theorem to simplify circuit analysis. Comprehend the properties and applications of operational amplifiers in various amplifier configurations. Analyze capacitors and inductors in DC circuits, calculate their stored energy, and understand their equivalent capacitance and inductance in series and parallel configurations. Why buy this Electrical Circuits Laws and Methods? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Electrical Circuits Laws and Methods there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? The Electrical Circuits Laws and Methods course is designed for undergraduate and graduate electrical engineering students as a foundational study of circuit theory. It is suitable for electronics enthusiasts eager to grasp the functioning and design of electrical circuits for various applications. Engineering technicians and technologists working in fields like telecommunications and manufacturing can benefit from this course to better understand and troubleshoot electrical circuits in practical settings. Electrical technicians and electricians can enhance their problem-solving abilities and theoretical knowledge of electrical circuits by taking this course. Hobbyists and DIY enthusiasts interested in electronics projects will find value in learning circuit design and troubleshooting through this course. Professionals in engineering and related fields can use this course for continuing education to refresh their knowledge and stay up-to-date with advancements in electrical circuit theory and methods. Prerequisites This Electrical Circuits Laws and Methods does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Electrical Circuits Laws and Methods was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Electrical Engineer: £28,000 - £70,000 per year Electronics Engineer: £30,000 - £75,000 per year Electrician: £24,000 - £45,000 per year Power Systems Engineer: £32,000 - £80,000 per year Telecommunications Engineer: £28,000 - £70,000 per year Automation and Control Systems Engineer: £35,000 - £80,000 per year Course Curriculum Unit 1- Basic Concepts Module 1- What Is an Electric Circuit 00:02:00 Module 2-System of Units 00:07:00 Module 3- What Is an Electric Charge 00:05:00 Module 4- What Is an Electric Current 00:08:00 Module 5-Example 1 00:01:00 Module 6- Example 2 00:02:00 Module 7- Example 3 00:02:00 Module 8- What Is Voltage 00:07:00 Module 9- What Is Power 00:06:00 Module 10- What Is Energy 00:04:00 Module 11- Example 4 00:03:00 Module 12-Example 5 00:03:00 Module 13- Dependent and Independent Sources 00:05:00 Module 14- Example 6 Part 1 00:04:00 Module 15- Example 6 Part 2 00:01:00 Module 16- Application 1 Cathode Ray Tube 00:04:00 Module 17-Example 10 00:03:00 Module 18- Application 2 Electricity Bills 00:02:00 Module 19- Example 8 00:03:00 Unit 2- Basic Laws Module 1- Introduction to Basic Laws 00:01:00 Module 2- Definition of Resistance 00:06:00 Module 3- Ohm's Law 00:02:00 Module 4- Types of Resistances 00:06:00 Module 5- Open and Short Circuit 00:05:00 Module 6- Definition of Conductance 00:04:00 Module 7-Example 1 00:01:00 Module 8- Example 2 00:03:00 Module 9- Example 3 00:03:00 Module 10- Branch, Node and Loops 00:07:00 Module 11- Series and Parallel Connection 00:04:00 Module 12- KCL 00:04:00 Module 13- KVL 00:03:00 Module 14- Example 4 00:05:00 Module 15- Example 5 00:02:00 Module 16- Example 6 00:06:00 Module 17- Series Resistors and Voltage Division 00:07:00 Module 18-Parallel Resistors and Current Division 00:12:00 Module 19- Analogy between Resistance and Conductance 00:07:00 Module 20-Example 7 00:03:00 Module 21-Example 8 00:04:00 Module 22- Introduction to Delta-Wye Connection 00:06:00 Module 23-Delta to Wye Transformation 00:05:00 Module 24- Wye to Delta Transformation 00:07:00 Module 25-Example 9 00:03:00 Module 26- Example 10 00:15:00 Module 27- Application Lighting Bulbs 00:03:00 Module 28-Example 11 00:05:00 Unit 3- Methods of Analysis Module 1- Introduction to Methods of Analysis 00:02:00 Module 2- Nodal Analysis with No Voltage Source 00:15:00 Module 3-Example 1 00:04:00 Module 4-Cramer's Method 00:04:00 Module 5-Nodal Analysis with Voltage Source 00:07:00 Module 6- Example 2 00:05:00 Module 7- Example 3 00:13:00 Module 8-Mesh Analysis with No Current Source 00:10:00 Module 9-Example 4 00:04:00 Module 10- Example 5 00:06:00 Module 11-Mesh Analysis with Current Source 00:07:00 Module 12-Example 6 00:08:00 Module 13-Nodal Vs Mesh Analysis 00:04:00 Module 14-Application DC Transistor 00:04:00 Module 15-Example 7 00:04:00 Unit 4- Circuit Theorems Module 1-Introduction to Circuit theorems 00:02:00 Module 2-Linearity of Circuit 00:07:00 Module 3-Example 1 00:04:00 Module 4-Superposition Theorem 00:07:00 Module 5- Example 2 00:04:00 Module 6-Example 3 00:06:00 Module 7-Source Transformation 00:08:00 Module 8-Example 4 00:05:00 Module 9-Example 5 00:03:00 Module 10-Thevenin Theorem 00:10:00 Module 11-Example 6 00:06:00 Module 12-Example 7 00:05:00 Module 13- Norton's Theorem 00:05:00 Module 14-Example 8 00:03:00 Module 15-Example 9 00:05:00 Module 16-Maximum Power Transfer 00:05:00 Module 17-Example 10 00:03:00 Module 18-Resistance Measurement 00:05:00 Module 19-Example 11 00:01:00 Module 20-Example 12 00:04:00 Module 21-Summary 00:05:00 Unit 5- Operational Amplifiers Module 1-Introduction to Operational Amplifiers 00:03:00 Module 2-Construction of Operational Amplifiers 00:07:00 Module 3-Equivalent Circuit of non Ideal Op Amp 00:10:00 Module 4-Vo Vs Vd Relation Curve 00:03:00 Module 5-Example 1 00:09:00 Module 6-Ideal Op Amp 00:07:00 Module 7- Example 2 00:04:00 Module 8-Inverting Amplifier 00:05:00 Module 9-Example 3 00:05:00 Module 10-Example 4 00:02:00 Module 11-Non Inverting Amplifier 00:08:00 Module 12-Example 5 00:03:00 Module 13-Summing Amplifier 00:05:00 Module 14-Example 6 00:02:00 Module 15-Difference amplifier 00:06:00 Module 16-Example 7 00:08:00 Module 17-Cascaded Op Amp Circuits 00:06:00 Module 18-Example 8 00:04:00 Module 19-Application Digital to Analog Converter 00:06:00 Module 20-Example 9 00:04:00 Module 21-Instrumentation Amplifiers 00:05:00 Module 22-Example 10 00:01:00 Module 23-Summary 00:04:00 Unit 6- Capacitors and Inductors Module 1-Introduction to Capacitors and Inductors 00:02:00 Module 2-Capacitor 00:06:00 Module 3-Capacitance 00:02:00 Module 4-Voltage-Current Relation in Capacitor 00:03:00 Module 5-Energy Stored in Capacitor 00:06:00 Module 6-DC Voltage and Practical Capacitor 00:02:00 Module 7-Example 1 00:01:00 Module 8-Example 2 00:01:00 Module 9-Example 3 00:05:00 Module 10-Equivalent Capacitance of Parallel Capacitors 00:02:00 Module 11-Equivalent Capacitance of Series Capacitors 00:03:00 Module 12-Example 4 00:02:00 Module 13-Definition of Inductors 00:06:00 Module 14-Definition of Inductance 00:03:00 Module 15-Voltage-Current Relation in Inductor 00:03:00 Module 16-Power and Energy Stored in Inductor 00:02:00 Module 17-DC Source and Inductor 00:04:00 Module 18-Example 5 00:02:00 Module 19-Series Inductors 00:03:00 Module 20-Parallel Inductors 00:04:00 Module 21-Example 6 00:01:00 Module 22-Small Summary to 3 Basic Elements 00:02:00 Module 23-Example 7 00:05:00 Module 24-Application Integrator 00:05:00 Module 25-Example 8 00:03:00 Module 26-Application Differentiator 00:02:00 Module 27-Example 9 00:06:00 Module 28-Summary 00:05:00 Assignment Assignment - Electrical Circuits Laws and Methods 00:00:00

Managing a business can be critical at times, especially when you are new to the vast areas of business process management; you need some guidance to get the job done correctly. This business process management guide breaks down this multi-layered task into several modules. This way, in a few simple steps, you will gain an in-depth understanding of what business process management is. You will learn how every department of an organisation works and how your input can make these processes easier. Learning Outcomes of The Business Process Management: Get an overview of the management aspect of any business and/or organisation Learn the fundamentals of business process management systems Recognise the pattern among any business process and optimise them in an effective way Understand every stage of the life cycle of business processes Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer, tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of: Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. A printed copy by post is also available at an additional cost of £9.99, and PDF Certificates are £4.99. Who is this course for? This business process management online course is a must for anybody looking to start or aspiring to be a better business manager. It will also be helpful to aspiring business analysts. Career Path The course is suitable for those in the roles of: Business Manager Business Improvement Manager Business Analyst / Business Process Analyst Project Manager Course Content **Business Management** Module 01: Basics of Business Process Management The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 Module 02: The Vision, Design & Execution Phase of Business Management The Vision Phase 00:15:00 The Design Phase 01:00:00 The Execution Phase 01:00:00 Module 03: The Monitoring & Optimising Phase of Business Management The Monitoring Phase 00:30:00 The Optimising Phase 00:10:00 Module 04: Project Management Project Management 00:40:00 Module 05: Marketing, Positioning and Pricing Marketing and Its Components 00:05:00 Positioning and Pricing 00:05:00 Module 06: Selling and Negotiating Selling and Negotiating 00:10:00 Module 07: Leadership and Management Leadership and Management 00:25:00 Module 08: Five Practices and Change Management Five Practices 00:15:00 Managing Change 00:30:00 Module 09: Critical Thinking Critical Thinking 00:40:00 Module 10: Business Relationship Management Managing Relationships 01:00:00 Module 11: Meeting Management Meeting Management 01:00:00 Module 12: Infrastructure of the Information Technology for Business Management IT Infrastructure and Emerging Technologies 00:15:00 Foundations of Business Intelligence : Databases and Information Management 00:15:00 Telecommunications, Internet, and Wireless Technology 00:15:00 Securing Information Systems 01:00:00 Module 13: Key System Applications for the Digital Business Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 00:30:00 E-Commerce : Digital Markets, Digital Goods 00:30:00 Knowledge Management Systems 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.