4159 Technology courses in Belfast delivered Online

Medical & Clinical Administration: Medical & Clinical Administration Course Online Enrol on our Medical & Clinical Administration: Medical & Clinical Administration Course to ensure that your Clinic or Medical Facility runs smoothly and efficiently. By studying this Medical & Clinical Administration: Medical & Clinical Administration Course, you will quickly master the difficult task of managing a medical environment and all of its challenges. Whether you're a manager or an administrator, our comprehensive Medical & Clinical Administration: Medical & Clinical Administration Course will prepare you for any situation that may arise in your line of work. This Medical & Clinical Administration: Medical & Clinical Administration Course provides you with a thorough understanding of the medical and clinical administration responsibilities. From filing confidential medical records to controlling the flow of medicinal stocks and supplies, you'll learn everything you need to know. Enrol in this valuable Medical & Clinical Administration: Medical & Clinical Administration Course today to ensure that you are fully aware of your legal and ethical responsibilities as an administrator. Main Course: Level 5 Diploma in Medical & Clinical Administration Courses are included in this Medical & Clinical Administration: Medical & Clinical Administration Course Course 01: Diploma in Medical Receptionist and Secretary Course 02:Diploma in Nurse Prescribing Course 03: Adult Nursing Training Other Benefits of Medical & Clinical Administration: Medical & Clinical Administration Course Free 4 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Medical & Clinical Administration: Medical & Clinical Administration Course] Medical & Clinical Administration: Medical & Clinical Administration Course Online This Medical & Clinical Administration: Medical & Clinical Administration Course consists of 10 modules. Course Curriculum of the Level 5 Diploma in Medical & Clinical Administration Module 01: An Overview of Medical and Clinical Administration Module 02: Ways of Organising Schedules Module 03: How to Maintain Medical Records Module 04: Understanding the Filing Systems in Medical Offices Module 05: Maintaining Confidentiality in a Medical Environment Module 06: The Ways of Controlling Stocks and Supplies Module 07: Medical Jargon and Terminology Module 08: Ensuring Safety at Workplace Module 09: The Use of Information Technology in Health Care Module 10: Medical (Clinical) Coding and Billing Assessment Method of Medical & Clinical Administration: Medical & Clinical Administration Course After completing Medical & Clinical Administration: Medical & Clinical Administration Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Medical & Clinical Administration: Medical & Clinical Administration Course After completing the Medical & Clinical Administration: Medical & Clinical Administration Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Medical & Clinical Administration: Medical & Clinical Administration Course Online This Medical & Clinical Administration: Medical & Clinical Administration Course is ideal for individuals who want to start or advance their careers in Medical Reception and Medical Administration roles. Requirements Medical & Clinical Administration: Medical & Clinical Administration Course Online To enrol in this Medical & Clinical Administration Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical & Clinical Administration Course. Be energetic and self-motivated to complete our Medical & Clinical Administration Course. Basic computer Skill is required to complete our Medical & Clinical Administration Course. If you want to enrol in our Medical & Clinical Administration Course, you must be at least 15 years old. Career path Medical & Clinical Administration: Medical & Clinical Administration Course Online After completing this Medical & Clinical Administration: Medical & Clinical Administration Course, you will be able to pursue a variety of careers, including: Healthcare Administrator GP Receptionist Patient Coordinator Medical Assistant Medical Receptionist

Operations Management: Operations Management Course Online Introducing Operations Management: Operations Management Course "Empowering the Next Generation" Online course! Operations Management: Operations Management Course is a fast-paced field with a clear goal. For those in operations management: operations management, the goal is to maximize profits by balancing costs and revenues. By incorporating human resources, raw materials, technology, and equipment across the board, Operations Management: Operations Management aims to administer business practices in a way that drives efficiency and superior net profits. The Operations Management: Operations Management Course prepares learners to succeed in their professional lives by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management and Time Management, Talent Management, Project Management, and Performance Management, Meeting Management, Knowledge Management, and Negotiation skills. Main Course: Level 7 Diploma in Operations Management Course Free Courses included with Operations Management: Operations Management Course: Course 01: Level 7 Project Management Course 02: Level 7 Diploma in Facilities Management Course 03: Level 5 Diploma in Business Analysis Course 04: Level 2 Certificate in Business Management Special Offers of this Operations Management: Operations Management Course: This Operations Management: Operations Management Course includes a FREE PDF Certificate. Lifetime access to this Operations Management: Operations Management Course Instant access to this Operations Management: Operations Management Course 24/7 Support Available to this Operations Management: Operations Management Course [ Note: Free PDF certificate as soon as completing the Operations Management: Operations Management course] Operations Management: Operations Management Course Online This Operations Management: Operations Management Course consists of 20 modules. Course Curriculum of Level 7 Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Assessment Method of Operations Management: Operations Management Course After completing Operations Management: Operations Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Operations Management: Operations Management Course After completing the Operations Management: Operations Management Course, you can instantly download your certificate for FREE. Who is this course for? Operations Management: Operations Management Course Online This Operations Management: Operations Management Course is suitable for anyone passionate and ambitious about Operations Management: Operations Management. Learners can take this Operations Management: Operations Management Course even if they have no prior knowledge of Operations Management: Operations Management, and there are no age restrictions. Requirements Operations Management: Operations Management Course Online To enrol in this Operations Management: Operations Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Operations Management: Operations Management Course. Be energetic and self-motivated to complete our Operations Management: Operations Management Course. Basic computer Skill is required to complete our Operations Management: Operations Management Course. If you want to enrol in our Operations Management: Operations Management Course, you must be at least 15 years old. Career path Operations Management: Operations Management Course This Operations Management: Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager Operations Analyst Operations Officer S.C Manager Inventory Manager Supply Services Representative

Hospitality Management: Hospitality Management Course Online This Hospitality Management: Hospitality Management Course aims to provide practical guidance and specialist knowledge on topics such as housekeeping, catering, front office operations, quality of service, and staff training requirements. This Hospitality Management: Hospitality Management Course is an in-depth training program for new managers and aspiring professionals in the hospitality and tourism industries. This Hospitality Management: Hospitality Management Course will give you a solid understanding of the hospitality industry and its key areas, with a focus on different types of hotels and hospitality roles. This Hospitality Management: Hospitality Management Course will teach you how to manage all hotel operations as well as develop an effective service management program that incorporates safety, security, quality, and cutting-edge technology. By the end of this Hospitality Management: Hospitality Management Course, you will gain all of the necessary skills and knowledge to become a successful Hotel Manager and advance your career in the Hospitality sector. Main Course: Level 5 Hospitality Management Course Free courses included with Hospitality Management: Hospitality Management Course Course 01: Level 4 Time Management Course 02: Level 2 Food Hygiene and Safety for Catering Course 03: Food Allergen Awareness Training Course 04: Level 7 Diploma in Event Management Course 05: Level 3 HACCP Training Course Special Offers of this Hospitality Management: Hospitality Management Course: This Hospitality Management: Hospitality Management Course includes a FREE PDF Certificate. Lifetime access to this Hospitality Management: Hospitality Management Course Instant access to this Hospitality Management: Hospitality Management Course 24/7 Support Available to this Hospitality Management: Hospitality Management Course [ Note: Free PDF certificate will provide as soon as completing the Hospitality Management: Hospitality Management Course] Hospitality Management: Hospitality Management Course Online Course Curriculum of Hospitality Management: Hospitality Management Course Module 01: An Overview of the Hospitality Industry Module 02: Travel and Tourism Module 03: Forces Affecting Growth and Change in the Hospitality Industry Module 05: Understanding the Management of Food and Beverage Operations Module 06: Understanding Accounting in Hospitality Module 07: Restaurant Operations Module 08: Balance Sheet and the P&L Statement Module 09: Budgets Assessment Method of Hospitality Management: Hospitality Management Course After completing Hospitality Management: Hospitality Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Hospitality Management: Hospitality Management Course After completing the Hospitality Management: Hospitality Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Hospitality Management: Hospitality Management Course Online This Hospitality Management: Hospitality Management Course is ideal for anyone who works in or aspires to work in the hospitality industry, which includes the following professions: - Hospitality Manager, Hotel Manager, Housekeeping Manager, Catering Manager. Requirements Hospitality Management: Hospitality Management Course Online To enrol in this Hospitality Management: Hospitality Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Hospitality Management: Hospitality Management Course. Be energetic and self-motivated to complete our Hospitality Management: Hospitality Management Course. Basic computer Skill is required to complete our Hospitality Management: Hospitality Management Course. If you want to enrol in our Hospitality Management: Hospitality Management Course, you must be at least 15 years old. Career path Hospitality Management: Hospitality Management Course Online Candidates who successfully complete our Hospitality Management: Hospitality Management Course may pursue a wide range of careers, including: Manager of Maintenance Manager of Marketing Manager of Operations Manager of Sales Event Planner

Visual merchandising is the art of presenting products in a way that captures attention and drives sales. This course delves into the fundamentals of creating compelling displays that connect with customers, utilising colour, lighting, and layout to make merchandise irresistible. Whether you're working with clothing, technology, or home décor, visual merchandising plays a key role in enhancing the shopping experience and influencing consumer behaviour. By mastering these basics, you'll learn how to build visual strategies that complement branding and increase foot traffic. This course is perfect for those eager to enhance their creative flair and learn the essential techniques for designing eye-catching retail displays. You'll discover the psychology behind customer attraction and how to use simple tools to create attractive window displays, shelf arrangements, and in-store experiences. With an understanding of key design principles and trends, you'll be able to create visually stunning environments that not only draw attention but also keep customers coming back. Ideal for aspiring visual merchandisers, retail assistants, and anyone looking to improve their retail space's aesthetic appeal, this course offers the perfect introduction to the field. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Visual Merchandising Module 02: Store Layouts Module 03: Exterior Design Module 04: In-Store Design Module 05: Mannequins in Visual Merchandising Module 06: Display Fixtures Learning Outcomes: Analyse effective store layouts to optimise customer flow. Apply principles of exterior design to enhance storefront appeal. Create visually engaging in-store designs for maximum impact. Strategically deploy mannequins to convey brand identity and style. Implement display fixtures that complement and highlight merchandise. Develop a critical eye for design details, mastering the art of visual storytelling. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Retail professionals aspiring to enhance store aesthetics. Visual Merchandisers seeking advanced skills. Entrepreneurs aiming to elevate their store's appeal. Students interested in retail design. Marketing professionals exploring visual strategies. Small business owners keen on impactful store layouts. Fashion enthusiasts with a passion for merchandising. Individuals eager to boost sales through visual storytelling. Career path Visual Merchandiser Store Designer Retail Space Planner Display Coordinator Brand Visual Specialist Fashion Retail Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for? SketchUp Night Training Courses. This course is designed for professionals and students interested in enhancing their SketchUp skills through evening sessions. Whether you're a beginner looking to learn the basics or an experienced user seeking advanced techniques, this course offers tailored instruction to suit various skill levels during evening hours. Click here for more info: Website 1-on-1 sessions. Mon to Sat between 9 am and 7 pm  Course Duration: 10 hours Method: 1-on-1 (In-person or Live Online) Design Your Own Template Craft custom templates 2D Geometry Essentials Construct fundamental 2D shapes (lines, arcs, circles, rectangles) Grasp the concept of geometric stickiness Exploring 3D Geometry Develop basic 3D shapes Master 3D geometric stickiness Visualize your model in 3D Effective Model Organization Organize your model effectively using layers Geometry Shaping Tools Shape geometry with the Push/Pull tool Manipulate geometry by moving entities Maintain coplanar geometry integrity Connect and generate complex forms Lock inferences for precision Expedite form generation Restore and refine surfaces Create and apply surfaces to your model Employ mirroring and array techniques Enhancing Visuals Apply materials for enhanced visuals Craft 3D text elements Utilize essential tools for creating and manipulating 3D structures Integration and Expansion Integrate component models from the 3D Warehouse Explore display options and styles Position and export models to Google Earth Model Efficiency Techniques Overcome stickiness challenges in your model Optimize modeling efficiency with component nesting Understand the impact of scaling on similar components Leverage groups and components for isolating geometry Efficiently manage components using the Component Browser 3D Warehouse Collaboration Access and share components via the 3D Warehouse Harness the power of dynamic components Master component inferencing and editing Combine and integrate components seamlessly Integration and Multimedia Import external sites into SketchUp Incorporate photographs into your projects Employ the Follow Me tool effectively Enhance your designs with the Materials Browser Collaborate with the 3D Warehouse community Fine-tune your model's style Interactive Presentations Create immersive scene-based walk-throughs Generate sections and animated scenes for compelling presentations Export and Integration Seamlessly export your work to AutoCAD and LayOut Learning Outcomes for Designers after this course: SketchUp Proficiency: Acquire mastery of essential 3D modeling and design tools. Advanced Modeling Skills: Apply intricate modeling techniques for architectural and interior components. Effective Space Planning: Organize interior spaces efficiently with space planning expertise. Architectural Precision: Create detailed architectural models and facades with precision. Custom Furniture Design: Craft bespoke furniture designs that enhance interior spaces. Texture Realism: Apply textures skillfully to achieve lifelike visualizations. Compelling Visual Presentations: Present design concepts with captivating visualizations. Effective Presentation Skills: Showcase ideas convincingly to clients and stakeholders. Professional Collaboration: Communicate seamlessly with industry professionals using SketchUp. Workflow Streamlining: Enhance project efficiency by streamlining design workflows for rapid iterations. Additional Benefits: Complimentary Portfolio Review Mock Interviews for Skill Enhancement Skills Acquired: Proficient SketchUp Mastery: Gain expertise in using SketchUp for 3D modeling, design, and visualization. Advanced Rendering Techniques: Learn to create realistic renders using plugins like V-Ray or Twilight Render. Efficient Workflow: Develop skills to streamline your design process and enhance productivity. Collaboration and Presentation: Explore techniques for collaborative work and compelling project presentations. Job Opportunities: Architectural Designer: Create detailed 3D models and visualizations for architectural projects. Interior Designer: Design and visualize interior spaces for residential and commercial clients. Landscape Architect: Develop 3D landscape designs and presentations for outdoor spaces. Freelance 3D Artist: Offer your services for various projects, from architectural visualization to product modeling. Visualization Specialist: Provide visualization services to real estate agencies, design firms, or marketing companies. Why Us? Personalized Training: Dive into SketchUp with exclusive coaching from experienced architects and designers. Enjoy 1-on-1, in-person sessions at (SW96DE) or participate in live online classes. Flexible Schedule: We're available Monday to Saturday from 9 am to 7 pm, ensuring learning fits into your busy life. Tailored Tutorials: Take home custom video tutorials crafted to enhance your SketchUp skills. Comprehensive Learning: Access a digital reference book for thorough revision, ensuring a deep understanding of every SketchUp concept. Continuous Support: Enjoy ongoing assistance via phone or email, even after the course ends, ensuring your continued success. Adaptable Syllabus: We customize the syllabus and projects to meet your specific needs, ensuring focused learning on what matters most to you. Official Certification: Certificate upon course completion, validating your SketchUp expertise. Why Choose Us? Individualized Support: Our courses, ranging from 10 to 120 hours, provide unwavering assistance at every stage. Personalized homework assignments and post-course support pave the way for mastering SketchUp with expert guidance. Personal Attention, No Crowded Classes: Experience the intimacy of one-on-one learning. Say goodbye to overcrowded classrooms, ensuring you receive the focused attention you deserve in a confident and comfortable environment. Financial Flexibility: Your educational journey shouldn't strain your finances. We offer a range of payment plans tailored to your needs. Explore the available options and embark on your SketchUp learning adventure today. Expert Instructors, Real-world Expertise: Our instructors, meticulously chosen for their industry expertise and passion for teaching, are dedicated to imparting invaluable SketchUp skills to eager learners.

Build 9 projects to master 2 essential and modern technologies: Python and PostgreSQL

Kickstart your career in the property sector and learn how to let and manage residential properties with the Assistant Property Manager course. This course covers everything you need to know about managing a property, from property standards to tenancy management. This course will also benefit landlords who want to develop their understanding of the laws and legislation surrounding property management.  In this comprehensive training program, you will learn about the fundamental practices of property management, such as viewings, negotiating selling prices and valuing a property. You will also learn what is included in a property visit and inspection. Finally, you'll explore the skills needed to become an assistant property manager and the requirements for setting up a property management company. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.  To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for?​ This Assistant Property Manager course is suitable for aspiring property managers and landlords. It is a beginner's training course for those who are new to the industry and want to develop the skills and knowledge to fast track their career.

Kickstart your career in the property sector and learn how to let and manage residential properties with the Property Coordinator course. This course covers everything you need to know about managing a property, from property standards to tenancy management. This course will also benefit landlords who want to develop their understanding of the laws and legislation surrounding property management.  In this comprehensive training program, you will learn about the fundamental practices of property management, such as viewings, negotiating selling prices and valuing a property. You will also learn what is included in a property visit and inspection. Finally, you'll explore the skills needed to become an assistant property manager and the requirements for setting up a property management company. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.  To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for?​ This Property Coordinator course is suitable for aspiring property managers and landlords. It is a beginner's training course for those who are new to the industry and want to develop the skills and knowledge to fast track their career.

This IT Security Basics course provides a scientific approach to safeguarding information, delving into the core principles that protect our digital infrastructure. Equip yourself with the knowledge to defend against cyber threats and secure sensitive data.

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00