3579 Technology courses in London delivered On Demand

Transform your productivity with our Advanced Time Management course. Master prioritization, eliminate productivity killers, and leverage technology. Enrol now!

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

Customer Experience is the New Battleground A positive customer experience is critical to a company's brand and, ultimately, its bottom line. With the proliferation of technology and devices, the customer has become smarter and more powerful.

Customer Experience is the New Battleground A positive customer experience is critical to a company's brand and, ultimately, its bottom line. With the proliferation of technology and devices, the customer has become smarter and more powerful.

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Overview: Cybersecurity is a rapidly growing field, and the demand for qualified cybersecurity professionals is only going to increase in the years to come. This Cybersecurity Law Online Course is designed to provide you with a comprehensive understanding of cyber law and cybersecurity ethics. The course is divided into 8 modules that cover topics such as cybersecurity and trust in cyberspace, threat factors computers as a target, threats to cybersecurity by criminals and organised crimes, threats to cybersecurity by hacktivists and nation-states, cyberterrorism, an evolving threat to the deep web, and fraud. According to recent reports, the demand for cybersecurity experts in the UK has surged by over 160% in the past year alone. This presents a golden opportunity for individuals with a passion for technology and a desire to protect against cyber threats. Enrol today and start your journey to a rewarding career in cybersecurity law. Key Features of the Course: CPD certificate upon completion 24/7 Learning Assistance for uninterrupted progress Engaging and interesting learning materials Expertly designed curriculum focusing on vital cyber law concepts Who is This Course For? This CyberSecurity Law Online Course is ideal for individuals who are passionate about the intersection of law and technology. It is specifically tailored for legal professionals, IT specialists, compliance officers, business owners, and anyone seeking to enhance their understanding of cyber law and its implications. What You Will Learn: In this comprehensive CyberSecurity Law Online Course, you will gain in-depth knowledge about various aspects of Cybersecurity Law. From exploring cyber ethics and online gambling to understanding the threats posed by criminals, hacktivists, and nation-states, you will delve into the intricacies of cyberterrorism and the hidden world of the deep web. Furthermore, you will examine fraud-related issues and develop a comprehensive understanding of the legal landscape surrounding cyber security. Why Enrol in This Course: Firstly, it is a top-reviewed CyberSecurity Law Online Course with high ratings and positive feedback from learners. Secondly, the course content is regularly updated to ensure you have the most relevant and up-to-date information. Lastly, cyber security is a rapidly growing field, and by acquiring the skills taught in this course, you will position yourself as a sought-after professional in a trending industry. Requirements: There are no specific prerequisites for this CyberSecurity Law Online course. However, a basic understanding of legal concepts and familiarity with digital technology will be beneficial in comprehending the course content effectively. Career Path: Upon completing this CyberSecurity Law Online Course, you will possess the knowledge and skills for various career opportunities in cyber law. Such as: Cybersecurity Analyst (£35,000 - £60,000 per annum) Data Protection Officer (£40,000 - £70,000 per annum) Cyber Security Consultant (£45,000 - £80,000 per annum) Digital Forensics Investigator (£30,000 - £60,000 per annum) IT Risk Manager (£50,000 - £90,000 per annum) Compliance Officer (£35,000 - £60,000 per annum) Cyber Law Attorney (£50,000 - £100,000 per annum) Certification: Upon successful completion of the Cybersecurity Law Online Course, you will receive a CPD certificate. This certification serves as a testament to your expertise and commitment to professional growth in the field of cyber law. Course Curriculum 11 sections • 11 lectures • 10:40:00 total length •Introduction to Cyber Law: 00:40:00 •Cyber Law Cyber Ethics and Online Gambling: 01:20:00 •Cyber Security and Trust in Cyberspace: 01:00:00 •Threat Factors Computer as a Target: 01:50:00 •Threats to Cyber Security by Criminals and Organised Crimes: 01:40:00 •Threats to Cybersecurity by Hacktivists and Nation-States: 01:00:00 •Cyberterrorism: 00:50:00 •An Evolving Threat The Deep Web: 01:00:00 •Fraud: 00:45:00 •Jurisdiction: 00:35:00 •Assignment - CyberSecurity Law Online Course: 00:00:00

120 Hours TEFL (TESOL) Masterclass Overview Imagine yourself captivating a classroom, igniting sparks of curiosity, and empowering global citizens to unlock the world through English. The 120-Hour TEFL Masterclass is your passport to this rewarding adventure. Dive into the vibrant world of teaching English as a foreign language (TEFL) and equip yourself with the tools to shape confident communicators across cultures. This comprehensive program delves into the core principles of language acquisition, from the fascinating science of linguistics to the art of crafting engaging lesson plans. Master the nuances of English pronunciation, ensuring your students speak with clarity and confidence. Explore innovative methodologies, empowering you to tailor your teaching to diverse learning styles and keep your classroom abuzz with interactive activities. But the course goes beyond theory. Hone your skills in teaching essential reading, writing, listening, and speaking skills, fostering a nurturing environment where every student thrives. Discover how technology can amplify your teaching, and delve into effective classroom management strategies to ensure a positive and productive learning experience. Learning Outcomes: Grasp the core principles of TEFL methodology and language acquisition. Master the art of teaching English pronunciation and grammar with confidence. Design engaging lesson plans that cater to diverse learning styles and needs. Foster effective reading, writing, listening, and speaking skills in your students. Implement effective classroom management strategies for a positive learning environment.   Video Playerhttps://www.istudy.org.uk/wp-content/uploads/2024/02/TESOL-Promo-1.mp400:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume.  Why You Should Choose 120 Hours TEFL (TESOL) Masterclass Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? 120 Hours TEFL (TESOL) Masterclass is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our 120 Hours TEFL (TESOL) Masterclass is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. 120 Hours TEFL (TESOL) Masterclass Module 01: Introduction to English Language Teaching and Learning Introduction to English Language Teaching and Learning 00:10:00 Module 02: Linguistics Linguistics 00:33:00 Module 03: English Pronunciation English Pronunciation 00:10:00 Module 04: Teaching Grammar and Vocabulary Teaching Grammar and Vocabulary 00:11:00 Module 05: Language Teaching Methodologi Language Teaching Methodologies 00:12:00 Module 06: Teaching Receptive Skills: Reading Teaching Receptive Skills: Reading 00:07:00 Module 07: Teaching Productive Skills: Writing Teaching Productive Skills: Writing 00:06:00 Module 08: Teaching Receptive Skills: Listening Teaching Receptive Skills: Listening 00:07:00 Module 09: Teaching Productive Skills: Speaking Teaching Productive Skills: Speaking 00:08:00 Module 10: Lesson Planning Lesson Planning 00:10:00 Module 11: Use of Games and Activities Use of Games and Activities 00:07:00 Module 12: Technology in Second Language Teaching Learning Technology in Second Language Teaching Learning 00:12:00 Module 13: Classroom Management and Student Motivation Classroom Management and Student Motivation 00:16:00 Module 14: Teaching English: Situational Approach Teaching English: Situational Approach 00:10:00 Module 15: Professional Development and Employment Professional Development and Employment 00:09:00

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Develop & certify your coaching and mentoring skills  The most comprehensive, concise and impactful 6 weeks online course available. Fully accredited. Start immediately. Duration: 6 weeks starting immediately  Who is this course for? All levels of seniority Language: English Effort: 5 hours of self-paced online learning Award: 4 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 8 video courses to watch. This includes 2 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Managing stress Managing difficult professional relationships Building confidence, self-belief and assertiveness Shared goals & teaming Being a good coach Increasing engagement Creating a vision Delegating Developing women leaders Helping others to grow Motivating others On completion of this course, you will receive: A certificate stating 4 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate  Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.    Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here. 

The most comprehensive, concise and impactful 6 weeks online course available. Fully accredited. Start immediately. Gain 18 CPD Credits and an exclusive Chartered Management Institute Certificate of Recognition Duration: 6 weeks starting immediately Who is this course for? All levels of seniority Language: English Effort: 16 hours of self-paced online learning Award: 18 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service  Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 22 video courses to watch. This includes 9 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Benefits of being an emotionally intelligent leader Leading individuals and teams Critical thinking Managing stress Managing pressure to optimise performance Effective leadership Breaking bad news Decision making On completion of this course, you will receive: A certificate stating 18 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.    Did you know this course can be covered by the NHS study budget?   The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.