3556 Technology courses in Coventry delivered On Demand

This comprehensive course is designed to offer insights into the fundamental concepts and principles of customer relationship management (CRM), encompassing its application in diverse commercial settings, the array of available CRM technologies, and the pivotal attributes characterizing CRM systems. It delves into the correlation between CRM and customer experience, explores the advantages of adopting CRM systems, and elucidates the foundational principles essential for effective CRM strategies. Upon successful completion, participants will gain proficiency in the following areas: Understanding the core concepts of customer relationship management. Exploring the commercial contexts in which CRM operates. Identifying various types of Customer Relationship Management Technology. Comprehending the key features integral to a CRM System. Analyzing the interconnectedness of CRM and Customer Experience. Recognizing the primary benefits associated with CRM implementation. Grasping the underlying principles that guide effective CRM practices. CRM (Customer Relationship Management) is the focal point of this course, covering its foundational concepts, principles, diverse technology types, commercial applications, and the pivotal relationship between CRM and customer experience. Additionally, the course will delve into the advantages associated with implementing a CRM system, providing a holistic comprehension of this vital business strategy. This course aims to provide an overview of the concepts and principles of customer relationship management, the commercial contexts in which it is used, the various types of CRM technology available, and the key features of a CRM system. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Customer Relationship Management Self-paced pre-recorded learning content on this topic. Understanding Customer Relationship Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CRM Manager Relationship Marketing Manager Customer Experience Manager Sales Operations Manager Customer Retention Specialist Business Development Manager Account Manager Customer Success Manager CRM Implementation Consultant Marketing Automation Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview of Functional Skills - IT In today's digital age, the world of IT (Information Technology) is a realm of endless possibilities. The UK's IT sector is booming, with a projected growth rate of 3.9% annually through 2024. This Functional Skills - IT course opens doors to a thriving industry that's shaping our future. From the intricate workings of hardware to the complexities of cloud computing, this comprehensive program covers it all. Dive into the heart of IT systems and uncover the secrets behind the technology that powers our modern world. You'll explore everything from basic components to advanced concepts like virtualisation and database management. This Functional Skills - IT course isn't just about understanding technology; it's about positioning yourself at the forefront of innovation. The UK's tech sector is valued at over £184 billion and growing. By mastering IT functional skills, you're not just learning; you're investing in a future-proof career. Whether you're a curious beginner or looking to upgrade your skills, this course provides the foundation you need to thrive in the digital economy. Don't miss this opportunity to become part of the UK's digital revolution. Enrol now and transform your understanding of IT!   Get a Quick Look at The Course Content: This course in Functional Skills - IT covers the following learning points: This course in Functional Skills - IT covers the following learning points: Identify and describe various hardware elements in IT infrastructure. Explain operating systems and their role in computing. Explain operating systems and their role in computing. Grasp concepts of data storage, databases, and cloud computing. Recognise different IT management roles and career opportunities. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Functional Skills - IT. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Functional Skills - IT course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99   Who Is This Course for? Individuals seeking to enhance their basic IT knowledge and skills. Students preparing for further education in information technology. Professionals aiming to transition into IT-related roles. Job seekers looking to improve their employability in tech sectors. Anyone interested in understanding modern IT systems and practices. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Functional Skills - IT course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path IT Support Technician: £18K to £35K/year. Network Administrator: £25K to £40K./year Systems Analyst: £28K to £62K/year. IT Manager: £45k to £90k/year. Cyber Security Analyst: £35k to £60k/year. Course Curriculum Section 1: Introduction Unit 1: Introduction 00:01:00 Unit 2: Course Outline 00:06:00 Section 2: Information Technology Unit 1: Facts about Information Technology (IT) 00:05:00 Unit 2: What is Information Technology & How IT Works 00:02:00 Section 3: Components of IT Unit 1: IT Components 00:02:00 Section 4: Hardware Unit 1: What is Hardware 00:02:00 Unit 2: Examples of Computer 00:02:00 Unit 3: Computer Hardware Manufacturers 00:04:00 Unit 4: Hardware Jobs 00:05:00 Section 5: Operating System Unit 1: What is Operating System 00:02:00 Unit 2: Examples of Operating System 00:08:00 Unit 3: Operating System Jobs 00:10:00 Unit 4: OS Tools Related Jobs 00:02:00 Section 6: Application/Software Unit 1: What is Application/Software 00:03:00 Unit 2: Software Building Tools and Languages 00:03:00 Unit 3: Software/Application Building Jobs 00:03:00 Unit 4: Software/Application User Jobs 00:03:00 Section 7: Networking Unit 1: What is Computer Networking 00:02:00 Unit 2: Computer Network Companies 00:02:00 Unit 3: Network Jobs 00:04:00 Section 8: Security Unit 1: What is Computer Security 00:02:00 Unit 2: Security Companies 00:01:00 Unit 3: Security Jobs 00:03:00 Section 9: Traffic Flow & Enterprise Level IT Components Unit 1: How Information Flow within IT 00:02:00 Unit 2: Enterprise Level IT Components 00:02:00 Section 10: Storage Unit 1: What is Storage 00:05:00 Unit 2: Storage Companies and Technologies 00:02:00 Unit 3: Jobs in Storage 00:02:00 Section 11: Database Unit 1: What is Database 00:02:00 Unit 2: Database Type and Technologies 00:04:00 Unit 3: Database Jobs 00:02:00 Section 12: Virtualisation & Cloud Unit 1: What is Virtualisation 00:03:00 Unit 2: What is Cloud Technology 00:02:00 Unit 3: Virtualisation and Cloud Companies 00:02:00 Unit 4: Virtualisation and Cloud Jobs 00:02:00 Section 13: Management & Other IT Jobs Unit 1: IT Management Jobs 00:03:00 Unit 2: Other IT Jobs 00:09:00

CompTIA Training | 25 Courses Programme | CPD Certified | Free PDF & Transcript Certificate | Lifetime Access

This Level 3 Diploma in Cyber Security Management and Operations (Fast Track) qualification (Accredited by Qualifi, UK) has been created to develop those learners who are looking to choose, or already have chosen, a career in a business-related sector. It is envisaged that this programme will encourage both academic and professional development so that your learners move forward to realise not just their own potential but also that of organisations across a broad range of sectors. The rationale of the programme is to provide a career path for learners who wish to develop their core capabilities within the cyber security sector. The outcome of this fast track Level 3 Diploma in Cyber Security Management and Operations, which is a recognised UK qualification, is for learners to develop the skills required by organisations globally. This qualification is especially designed for organisational executives and leaders who are tasked with responsibility for cyber security, digital risk management, or the oversight thereof. The Level 3 Diploma in Cyber Security Management and Operations fast track qualifications' primary focus is to prepare administrators and executives to manage and operate generic, nontechnical cyber security activities within a business, third sector or government organisation. This course is particularly suited for learners already in full-time work or those seeking to evolve their careers into cyber and information security fields. The qualification will identify and evaluate practical and lawful ways to safely and securely protect networks, information and assets from cyber-attacks and associated impacts. This fast track Level 3 Diploma in Cyber Security Management and Operations qualification is about 'cyber security' as a holistic discipline. It examines both 'cyber' and 'security' domains which relate to IT security. It is therefore in most parts a non-technical qualification that looks at both cyber-technical and cyber-physical security threats, risks, responses and risk treatments. The Diploma is accredited at Level 3 with a total equivalence of 60 credits. It is envisaged that learners completing this Level 3 programme will progress to Level 4 Diplomas including the Level 4 Diploma in Cyber Security. Key Highlights of this Level 3 Diploma in Cyber Security Management and Operations (Fast Track) qualification are: Program Duration: Fast Track 6 months (Regular 9 months course also available) Program Credits: 60 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements Level 3 Diploma in Cyber Security Management and Operations (Fast Track) This Level 3 Diploma in Cyber Security Management and Operations (Fast Track) (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 2 OR A Level 3 qualification in another discipline and want to develop their careers in Cyber Security or Information Technology. Career path Learners after completing this Fast Track course progress to: Diploma in Accounting and Business level -4 and level - 5, BEng (Hons) in Software Engineering, BSc (Hons) in Business Computing and Information Systems, BA (Hons) Business Management, BA (Hons) Tourism and Hospitality Managements, The First Year of Undergraduate study, Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge

Gain the skills and credentials to kickstart a successful career in the technology industry and learn from the

Airport Managers are essential parts of any airport and are tasked with ensuring the maintenance of terminals, runways, and other buildings, as well as ensuring that everything within the airport is up to standard. The role of an airport manager is huge, and there is a high demand for airport managers. This Level 5: Airport Management course will provide you with all of the essential skills to become an effective airport manager. Through this Level 5: Airport Management course, you will learn about the latest international and national aviation law and regulations. The course teaches you how to meet the unique and dynamic demands of today's global airport management environment. You will learn how to respond quickly and decisively to an emergency and demonstrate the passenger boarding system procedures. The course also includes airport facilities, the importance of airport safety, how the airport plays an important role in the air transportation system, and other important airport related issues. This Level 5: Airport Management can help you achieve your goals and prepare you for a rewarding career. So, enrol in our Level 5 Diploma in Airport Management course today and equip yourself with the essential skills to set yourself up for success! Learning Outcomes After completing this Level 5: Airport Management course, learner will be able to: Gain a thorough understanding of Aviation Law and Regulation Gain a solid understanding of Aviation Economics and Forecasting Gain in-depth knowledge about Airfield Design, Configuration and Management Understand Airport Systems Planning and Design Understand Airport Management and Performance Understand Airport-Airline Relationship Understand Airline Business Models Understand Airline Pricing Strategies Understand Airline Scheduling and Disruption Management Understand Airline Passengers Understand Aviation Safety and Security Understand Airspace and Air Traffic Management Understand Air Cargo and Logistics Understand Airlines, Information Communication Technology and Social Media Understand Human Resource Management and Industrial Relations Understand Air Transport Marketing Understand Air Transport in Remote Regions Why Choose Level 5: Airport Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Airport Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 5: Airport Management course] Detailed Course Curriculum *** Level 5: Airport Management *** Module 01: Aviation Law and Regulation Module 02: Aviation Economics and Forecasting Module 03: Airfield Design, Configuration and Management Module 04: Airport Systems Planning and Design Module 05: Airport Management and Performance Module 06: The Airport-Airline Relationship Module 07: Airline Business Models Module 08: Airline Pricing Strategies Module 09: Airline Passengers Module 10: Airline Scheduling and Disruption Management Module 11: Airline Finance Module 12: Aviation Safety and Security Module 13: Airspace and Air Traffic Management Module 14: Aircraft Manufacturing and Technology Module 15: Air Cargo and Logistics Module 16: Airlines, Information Communication Technology and Social Media Module 17: Environmental Impacts and Mitigation Module 18: Human Resource Management and Industrial Relations Module 19: Air Transport Marketing Module 20: Air Transport in Remote Regions Assessment Method After completing each module of the Level 5: Airport Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 5: Airport Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 5: Airport Management Course is ideal for anyone interested in pursuing a career in airport management. Requirements There are no specific requirements for Level 5: Airport Management course because it does not require any advanced knowledge or skills. Career path With the help of Level 5: Airport Management course, you will be able to seek several promising career opportunities. Certificates Certificate of completion Digital certificate - Included

In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00

Master Blockchain fundamentals, the Blockchain architecture, and various Blockchain use cases.

Blockchain presents many opportunities for businesses around the world, though many people are still trying to wrap their heads around what it means and how it works. This easy-to-digest video explains all of this, and why it is an important aspect of knowledge around technology today. Length: 3:40 Learning Objectives Analyze the core principles of blockchain technology and the significance of blockchain's incorruptibility and ability to prevent fraud and data tampering.;Evaluate the diverse applications of blockchain across industries and explore how blockchain facilitates microtransactions and automates machine-to-machine transactions, making previously unfeasible payment models practical.;Assess the transformative potential of blockchain in loyalty programs and customer engagement strategies and its contributions to inventory management, asset tracking, and supply chain integrity, exemplified by its implementation in major organizations.;Anticipate the ongoing disruption, innovation, and changes blockchain technology will bring to the realms of commerce, marketing, and data security.

How do your customers see you? Market positioning is at the intersection of your offering and your customers – in the form of both the promise you make in the form of messaging, and customer perceptions of how well you deliver on that promise. Your goal is to uniquely claim a niche in the marketplace that encapsulates the value you deliver to your audience. To help define your claim, this learning stream provides a six-step framework for honing your positioning. You’ll examine the facets of your business to find the elements you deliver that resonate most with customers, use starter wording templates as a jumping-off point, and validate your work with seven key criteria. Multiple examples from product, technology, and service companies are discussed throughout – including how poor repositioning of one of American’s best-known brands damaged the company. Workshop exercises will guide you through creation of positioning statements that will form the basis of your marketing and messaging strategy at launch and beyond.