The course concentrates on management skills and techniques for creating an effective supervisory relationship and process. Emphasis is placed on interpersonal skills. Course Aims: • To provide participants with the skills necessary, knowledge and values that underpin effective supervision • Understand what supervision is • Describe the role of the supervisor • Describe how to develop other supervisors • Plan for effective supervision • Identify techniques to use during supervision sessions
This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.
This course provides both underpinning knowledge of stoma care and practical techniques to deliver person centred support for someone who requires stoma care.
Dysphagia presents a multifaceted challenge that can culminate in aspiration, malnutrition, and a diminished quality of life. This course serves as a comprehensive exploration of dysphagia, unravelling its root causes, evaluation techniques, and measures for ensuring secure swallowing practices.
Our Forensic Accounting Course is designed to help investment analysts detect earnings manipulation. It focuses on creative accounting rather than conducting detailed forensic analysis but we explain the tools short sellers employ to detect fraud and some of the techniques we used at hedge funds to identify short opportunities.
Complementing the ‘Zones of Regulation’, or as a stand alone self regulation technique, Snappy Tappy® provides a practical and accessible method for children and young people to modify/calm the emotions they are feeling ‘in the moment’ or ‘after the event’, to help them feel LESS; • anxious • angry • fearful • frustrated • overwhelmed • shame • hurt or any other emotion which is distracting them, pre occupying them or preventing them being ‘in the green zone’ or in a balanced emotional state. Snappy Tappy® which is an adaptation of Emotional Freedom Techniques (EFT) is an evidence- based modality. It is often referred to as Tapping by practitioners and users because that is what we do. Tapping works with the body’s internal energy systems similar to Acupuncture. However, where Acupuncture uses needles, Tapping uses stimulation of the meridians using gentle finger tapping pressure, while simultaneously focussing on the current difficulty. This dual attention helps your brain process whatever might be troubling you. Snappy Tappy® training takes place over two sessions both 3-4 hours long. The initial training introduces the background to Tapping, examines other adaptations of EFT and gets you ready for your own Snappy Taps and case studies. These are then reviewed 2 months later and you’re on your way to helping children and young people with Snappy Tappy®. Your licence is valid for 1 calendar year and can be renewed following a yearly check in and CPD. Meet the trainer: Miriam is the author and creator of Snappy Tappy® and uses daily in her workplace within education. This position allows for reflection and change, and also a wealth of ideas to help you be the most effective in helping children and young people around you. This course is for all educators and healthcare professionals that work with children, including children with special needs. Get in touch for an informal chat to see how Snappy Tappy® is going to equip you to help others. snappytappyEFT@gmail.com Miriam Frier 07967 705973
Overview OBJECTIVES Develop practical skills enabling effective communication at the time of an incident Familiarize students with both techniques & technologies involved in crisis communication Provide a health check for your personal & organizational readiness Provide the confidence to know that your response strategies are appropriate and effective Build relevant knowledge through exploring relevant case studies and practical exercises Develop flexible creative and well-motivated teams Upcoming Events Online (USD 1950) Online Streaming Live (Flexible Dates) At Venue (USD 4500) Dubai 20 Feb - 24 Feb Istanbul 27 Feb - 3 March London 20 March - 24 March For more dates and Venue, Please email sales@gbacorporate.co.uk
An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.
Our Business Transformation Courses are aimed at empowering business professionals with knowledge and skills needed to transform business operations using modern business techniques, information technology, data analytics, and software tools. Here, we offer a number of foundation, intermediate, practitioner, professional and specialist courses leading to certifications by leading chartered institutes across the world.