26964 TEC courses delivered Online

Unlock a world of opportunities with our course, 'Managing Quality and Service Delivery'. Dive into the intricacies of understanding stakeholders and the essence of delivering top-notch services. Our curriculum guides learners through the fundamental theories of quality, highlighting the significance of continuous enhancement. By the course's end, you'll be adept at team building and comprehending the myriad responsibilities that ensure optimal quality and service. Learning Outcomes Comprehend the importance of stakeholder understanding and its impact on quality. Identify the key components of service delivery and their correlation with quality. Grasp the principles of continuous improvement and its essential role in service quality. Recognise various quality theories and their application in real-world scenarios. Develop strategies for effective team building and understanding team responsibilities. Why buy this Managing Quality and Service Delivery course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Managing Quality and Service Delivery there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Managing Quality and Service Delivery course for? Managers aiming to enhance their quality management skills. Individuals looking to delve into the realm of service delivery. Teams keen on adopting continuous improvement techniques. Those curious about theories shaping the world of quality. Aspiring leaders striving to grasp stakeholder dynamics. Prerequisites This Managing Quality and Service Delivery does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Managing Quality and Service Delivery was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Quality Manager: £40,000 - £60,000 Service Delivery Manager: £45,000 - £70,000 Continuous Improvement Specialist: £35,000 - £55,000 Stakeholder Relations Officer: £30,000 - £50,000 Team Building Consultant: £50,000 - £75,000 Quality Assurance Analyst: £25,000 - £45,000 Course Curriculum Module 01: Understanding stakeholder Understanding stakeholder 00:14:00 Module 02: Service delivery & Quality Service delivery & Quality 00:14:00 Module 03: Concept of continuous improvement Concept of continuous improvement 00:15:00 Module 04: Need for Continuous Improvement Need for Continuous Improvement 00:15:00 Module 05: Managing Quality Managing Quality 00:15:00 Module 06: Theories of Quality Theories of Quality 00:15:00 Module 07: Team Building & Responsibilities Team Building & Responsibilities 00:15:00

The Mental Health Support Worker course provides a comprehensive understanding of mental health, equipping participants with the knowledge and skills needed to support individuals with various mental health disorders. From childhood to adulthood, the course covers psychiatric disorders, treatments, legislation, and the role of support workers in the community. Learning Outcomes: Develop a foundational understanding of mental health concepts. Gain insights into childhood and adolescent psychiatric disorders. Understand stress and anxiety disorders and their effects. Explore the nature and characteristics of schizophrenia. Learn about personality disorders and their impact on individuals. Study mood disorders and their management. Gain insights into eating and sleeping disorders and their treatments. Understand self-harm, suicide, and therapeutic interventions. Why buy this Mental Health Support Worker? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Mental Health Support Worker you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring mental health support workers. Healthcare professionals looking to specialize in mental health. Individuals interested in pursuing a career in community mental health. Caregivers and family members seeking to enhance their understanding of mental health. Prerequisites This Mental Health Support Worker was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Mental Health Support Worker: Provide direct assistance and care to individuals with mental health needs. Behavioral Health Technician: Assist with behavioral interventions and therapeutic activities. Psychiatric Rehabilitation Specialist: Support individuals in their recovery and integration into society. Mental Health Case Manager: Coordinate care plans and resources for individuals with mental health challenges. Community Outreach Worker: Engage with communities to raise mental health awareness and provide support. Course Curriculum Mental Health Support Worker Introduction to Mental Health 00:19:00 Overview of Mental Health Support Worker 00:14:00 Childhood and Adolescent Psychiatric Disorders 00:24:00 Stress and Anxiety Disorders 00:31:00 Schizophrenia 00:25:00 Personality Disorders 00:41:00 Mood Disorders 00:21:00 Eating & Sleeping Disorders 00:43:00 Self-Harm and Suicide 00:19:00 Medication and Therapy in the Treatment of Mental Illness 00:31:00 Mental Health Legislation and Services 00:27:00 Community Mental Health Teams (CMHTs) 00:17:00 The Participation of The Service User 00:19:00

The 'Macarons Mastery Course' is a comprehensive program that covers all aspects of macaron baking and preparation. From learning the recipes and mastering the macaron process to creating delicious fillings, participants will gain the skills and knowledge needed to create perfect macarons with professional tips. Learning Outcomes: Understand the fundamentals of macaron baking and the process involved. Master various macaron recipes, including Italian Meringue-based macarons. Learn the techniques for mixing, croutage, and achieving the right macaron consistency. Create delectable fillings, such as raspberry, chocolate ganache, pistachio cream, and salted caramel. Assemble macarons with finesse and precision for an appealing final product. Receive pro tips and insights to troubleshoot common macaron baking challenges. Gain confidence in macaron preparation, enabling participants to produce consistent and beautiful macarons. Why buy this Macarons Mastery Course? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Macarons Mastery Course you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Macarons Mastery Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Macarons Mastery Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Macarons Mastery Course is a great way for you to gain multiple skills from the comfort of your home.   Course Curriculum The Macarons Introduction Introduction 00:04:00 All the Recipes Video Recipes 00:05:00 The Macaron Process Mixing Process Video 00:04:00 The Italian Meringue Italian Meringue Video 00:05:00 Macaron Mixing and Croutage Phase Mixing,Piping and Croutage 00:06:00 The Raspberry Filling Raspberry Patè de Fruit 00:02:00 The Chocolate Ganache Filling The Chocollate Ganache Video 00:04:00 The Pistachio Cream Filling Pistachio Cream Filling 00:02:00 The Salted Caramel Filling Salted Caramel 00:03:00 Final Assembly of our Macarons Macarons Final Assembly 00:05:00 The Pro Tip Tip Video 00:02:00 Conclusions Conclusions 00:01:00

The course 'How to Write an Effective Research Paper' covers fundamental concepts of research, the scientific method, legal research, and the process of writing a research paper. Students will learn how to plan, organize, and execute their research effectively to produce high-quality academic papers. Learning Outcomes: Understand the fundamental concepts of research and the scientific method for conducting academic studies. Learn legal research techniques and how to structure a research paper, including creating an abstract, table of contents, and working hypothesis. Develop effective strategies for planning the research process, reading relevant materials, using index cards, and writing a well-structured research paper. Why buy this How to Write an Effective Research Paper? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the How to Write an Effective Research Paper there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This How to Write an Effective Research Paper course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This How to Write an Effective Research Paper does not require you to have any prior qualifications or experience. You can just enrol and start learning.This How to Write an Effective Research Paper was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This How to Write an Effective Research Paper is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Fundamental concepts Introduction 00:03:00 What is Research 00:05:00 The Scientific Method 00:05:00 Research and Writing Legal Research 00:23:00 Demo: How does an abstract look like 00:12:00 How long should it take?: Planning the timescale 00:03:00 Table of Contents: A working hypothesis 00:08:00 Getting to work Where to start?: Reading or Writing 00:02:00 Parting tip: Index Cards 00:06:00 Writing the paper 00:06:00 Assignment Assignment - How to Write an Effective Research Paper 00:00:00

The Level 2 Certificate in Horse Care is a comprehensive course designed to provide students with essential knowledge and practical skills in horse care. It covers various aspects, including understanding the equine environment, dietary requirements, horse health, nursing sick horses, zoonotic and notifiable diseases, and health and safety practices. Learning Outcomes: Demonstrate an understanding of the factors that contribute to a healthy equine environment. Gain knowledge of equine dietary needs and formulate appropriate feeding plans. Identify signs of horse health and implement appropriate care and nursing techniques for sick horses. Recognize zoonotic and notifiable diseases and understand their impact on equine health and human safety. Comply with health and safety regulations and apply safe practices when handling horses and working in equine-related environments. Why buy this Level 2 Certificate in Horse Care? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Certificate in Horse Care there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 2 Certificate in Horse Care course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Level 2 Certificate in Horse Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Level 2 Certificate in Horse Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 2 Certificate in Horse Care is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01 : Environment Environment 00:10:00 Module 02 : Diet Diet 00:11:00 Module 03 : The Healthy Horse The Healthy Horse 00:12:00 Module 04 : Nursing the Sick Horse Nursing the Sick Horse 00:14:00 Module 05: Zoonotic and Notifiable Diseases Zoonotic and Notifiable Diseases 00:05:00 Module 06: Health and Safety Health and Safety 00:12:00 Assignment Assignment - Level 2 Certificate in Horse Care 00:00:00

The Level 3 Equine Psychology Diploma offers a comprehensive understanding of the psychological aspects of horses. It covers various topics, including equine communicative behavior, reproduction, training, and unusual or problematic behaviors. Learning Outcomes: Gain insight into the basics of equine psychology and behavior. Understand the communicative behavior of horses and how they interact with each other and humans. Explore the behavior of stallions, mares, and foals during reproduction and development. Learn about training techniques for horses and building positive horse-human relationships. Study the environmental and social behavior of equines in various settings. Analyze equine locomotive behavior and how it relates to their well-being. Identify and address unusual and problematic behaviors in horses, such as anxiety or aggression. Why buy this Level 3 Equine Psychology Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 3 Equine Psychology Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 3 Equine Psychology Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 3 Equine Psychology Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 3 Equine Psychology Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Equine Psychology Introduction to Equine Behaviour and Psychology 00:29:00 Module 02: Equine Communicative Behaviour Equine Communicative Behaviour 00:23:00 Module 03: Reproduction and Stallion Behaviour Reproduction and Stallion Behaviour 00:36:00 Module 04: Behaviour of Foals and Ponies Behaviour of Foals and Ponies 00:23:00 Module 05: Training Horses Training Horses 00:26:00 Module 06: Horse-Human Relationships Horse-Human Relationships 00:19:00 Module 07: Equines' Environmental and Social Behaviour Equines Environmental and Social Behaviour 00:22:00 Module 08: Equine Locomotive Behaviour Equine Locomotive Behaviour 00:25:00 Module 09: Unusual and Problematic Behaviour Unusual and Problematic Behaviour 00:31:00 Assignment Assignment - Level 3 Equine Psychology Diploma 00:00:00

Discover advanced WordPress security techniques in the WordPress Security Masterclass. This course covers modules including an introduction to security measures, limiting login attempts, using security plugins like Wordfence and Anti-Malware, employing the All in One Security solution, integrating Cloudflare for added protection, and concluding with insights. Participants will become adept at fortifying their WordPress sites against potential threats. Learning Outcomes: Recognize the significance of WordPress security and its role in website protection. Implement strategies to prevent unauthorized access by limiting login attempts. Utilize specialized security plugins to detect and mitigate potential threats. Enhance website security with the comprehensive All in One Security solution. Leverage Cloudflare to bolster website security and improve performance. Apply industry best practices to safeguard WordPress sites from vulnerabilities. Execute regular data backups using the UpDraft Plus Backup plugin. Resolve common security-related challenges effectively. Why buy this WordPress Security Masterclass?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the WordPress Security Masterclass you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This WordPress Security Masterclass course is ideal for WordPress website owners and administrators aiming to enhance site security. Web developers and designers seeking to refine their WordPress security knowledge. Individuals managing multiple WordPress sites requiring comprehensive security measures. Enthusiasts interested in mastering advanced website security practices. Prerequisites This WordPress Security Masterclass was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path WordPress Security Specialist: £30,000 - £45,000 Web Developer/Designer (with advanced WordPress security skills): £25,000 - £40,000 IT Security Analyst: £35,000 - £55,000. Course Curriculum Wordpress Security Mastery Module 01: Introduction 00:01:00 Module 02: Limit Login Attempts 00:01:00 Module 03: Wordfence 00:04:00 Module 04: Anti-Malware 00:04:00 Module 05: All in One Security 00:08:00 Module 06: Cloudflare 00:05:00 Module 07: Conclusion 00:01:00 Module 08: UpDraft Plus Backup 00:03:00 Assignment Assignment - WordPress Security Masterclass 00:00:00

Overview Learn how to provide a high-standard of office support to managers and senior staff, with the Personal Assistant. This Personal Assistant training course is a complete introduction to the role, covering fundamental office procedures. You will learn advanced organisation skills, professional time management, effective business communication techniques, and meeting management.  Improve your career prospects with a recognised qualification and stand out to prospective employers, by learning in-demand office support skills online. Why buy this Personal Assistant? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Personal Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Personal Assistant does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Personal Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Personal Assistant is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Personal Assistant Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10 :Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Mock Exam Mock Exam - Personal Assistant 00:20:00 Final Exam Final Exam - Personal Assistant 00:20:00 Assignment Assignment - Personal Assistant 00:00:00

Join the Suicide Prevention Course to gain vital insights and skills in addressing the pressing issue of suicide. This comprehensive program is designed to equip participants with the knowledge and tools necessary for effective suicide prevention. Covering topics from understanding suicidal behavior and risk assessment to intervention strategies and postvention support, this course provides a holistic approach to tackling this sensitive issue. Participants will leave with the confidence and competence to make a positive impact in their communities. Learning Outcomes: Develop a comprehensive understanding of suicide prevention. Recognize the signs and factors contributing to suicidal behavior. Master suicide risk assessment techniques. Implement evidence-based suicide prevention strategies. Acquire skills for intervening in crisis situations effectively. Provide vital postvention support for individuals affected by suicide. Foster a compassionate and non-judgmental approach to suicide prevention. Create community awareness and engagement in suicide prevention efforts. Why buy this Suicide Prevention?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Suicide Prevention you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Suicide Prevention course is ideal for Mental health professionals and counselors. Healthcare workers and first responders. Educators and school staff. Community leaders and volunteers. Prerequisites This Suicide Prevention was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Mental Health Counselor: £25,000 - £50,000 per year. Psychiatrist: £50,000 - £150,000 per year. School Counselor: £20,000 - £40,000 per year. Suicide Prevention Coordinator: £30,000 - £60,000 per year. Community Outreach Specialist: £25,000 - £45,000 per year. Course Curriculum Module 01: Introduction to Suicide Prevention Introduction to Suicide Prevention 00:04:00 Module 02: Understanding Suicidal Behaviour Understanding Suicidal Behaviour 00:05:00 Module 03: Suicide Risk Assessment Suicide Risk Assessment 00:05:00 Module 04: Suicide Prevention Strategies Suicide Prevention Strategies 00:05:00 Module 05: Intervention Strategies Intervention Strategies and Best Practices to Manage Behaviour 00:16:00 Module 06: Postvention and Support Postvention and Support 00:05:00

Dive deep into the intricacies of 'Customer Service & Environment' with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today's digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain. Learning Outcomes Understand the fundamental concepts underpinning successful customer service delivery. Learn the strategies to organise and structure optimal customer service. Gain insights into effective Customer Relationship Management (CRM) techniques. Comprehend the interplay between customer satisfaction and brand loyalty. Master the use of social media tools to enhance business customer relations. Why buy this Customer Service & Environment course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Customer Service & Environment course for? Aspiring customer service managers aiming for excellence. Brand strategists focused on enhancing customer relationships. Business owners seeking to elevate their customer service standards. Digital marketers keen on leveraging social media tools for businesses. Customer relations officers eager to resolve client issues efficiently. Prerequisites This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £30,000 - £45,000 Brand Strategist: £35,000 - £50,000 Business Consultant focusing on Service Delivery: £40,000 - £60,000 CRM Specialist: £32,000 - £48,000 Social Media Manager: £28,000 - £42,000 Customer Relations Officer: £25,000 - £37,000 Course Curriculum Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00