The objective of fast track Level 6 Diploma in Tourism and Hospitality Management qualification (accredited by Othm) is to develop learners' management knowledge and skills within the tourism and hospitality industry. Learners will critically evaluate contemporary knowledge and theories and use these to propose solutions to complex management problems. Successful completion of Level 6 Diploma in Tourism and Hospitality Management qualification in fast track mode will equip learners with the specialist skills and knowledge they need to plan and manage their work areas, to make effective decisions, and to adapt effectively to the needs of a range of tourism and hospitality organisations. Level 6 Diploma in Tourism and Hospitality Management Key Highlights Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Level 6 Diploma in Tourism and Hospitality Management qualification will develop your management knowledge and skills within the tourism and hospitality industry. You will be able to critically evaluate contemporary knowledge and theories and use these to propose solutions to complex management problems. Upon successful completion of fast track Level 6 Diploma in Tourism and Hospitality Management programme, you will also become eligible to gain direct entry into relevant Master's degree programme. Mandatory units (Total Credits: 120) The OTHM Level 6 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits Strategic Marketing (20 credits) Tourism Policy and Planning (20 credits) Organisational Behaviour and Performance (20 credits) Technology in the Tourism and Hospitality Industry (20 credits) Tourism and International Development (20 credits) Researching Tourism and Hospitality Management (20 credits) Who is this course for? Working Professionals, Level 5 / Year 2 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression A formal undergraduate qualification leading to award of degrees in future. Requirements Open Entry. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. For others, the learners should have relevant NQF / QCF / RQF Level 5 Diploma or equivalent recognised qualification. Please speak to the Admission Counsellors for waiver information. Career path Upon completion of your Level 6 Diploma in Tourism and Hospitality Management in fast track mode you become eligible to gain direct entry into relevant Master's degree programme Completion of your qualification will meet the University standard academic entry requirements.However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry
Our training programme will provide those involved at any stage of the process for procuring goods and/or services within their organisations with the knowledge and skillset to identify and mitigate the threat posed by the breadth and multi-layered complexity of procurement fraud and corruption.
STGO Abnormal Loads
CLASS SURVEYOR ADVANCED CERTIFICATE PROGRAM is CPD ACCREDITED ✔️- The course content is aimed at providing newly appointed surveyors and those as yet limited practical experience with solid technical knowledge about classification and statutory matters and thus allows participants to obtain "work-ready" knowledge. The training program is specifically structured for those looking to taking up the role of a Non-exclusive surveyor enabling them to properly undertake the duty imposed under the relevant Classification rules, it is intended to facilitate access to the knowledge and skills demanded by increasingly sophisticated maritime technology while meeting the requirements of: - Mandatory parts of the code for Recognized Organizations (IMO RO Code) and IMO Resolution A.1120(30), - IACS Proc Req. 2009/Rev.2 2019, - ISO 9001:2015, - ISO/IEC 17020:2012 standards.
The Professional Agile Leadership Essentials (PAL-E) is a 2-day hands-on workshop that uses a combination of instruction and hands-on exercises to help managers and other leaders who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Course Description Professional Agile Leadership Essentials (Scrum.org) Training ONLINE PAL E - Professional Agile Leadership Essentials Agile leadership has a lot to offer businesses today. Organizations have changed a great deal over the years and are no longer the static, structured entities they once were. Agile teams and agile leadership respond to these changes, offering a new way to achieve better results. PAL-E training is designed to help managers, and other leaders, understand how to approach an Agile transformation, and to guide teams to be successful. Agile teams and leadership bring real benefit Agile organisations and teams thrive in unpredictable and changing environments. They are able to improve efficiency and react quickly to changing markets and customer needs. Achieving this is not something that just happens. The transformation to become an agile organisation is profound, requiring senior leaders, managers, and team members to change how they organise themselves and others, alongside how they work and measure results. According to consultancy McKinsey: "the key to a successful Agile transformation is for leaders, particularly senior leaders, to develop substantially new mind-sets and capabilities." Scrum Training is a perfect first step in this. Professional Agile Leadership Essentials training The Professional Agile Leadership Essentials (PAL-E) course is a certified 2-day online workshop for team managers and leaders. It will show managers how to effectively develop, support, and guide agile teams to improve their performance. Agile teams are different from traditional structures. There is much more focus on continuous development and learning, as well as self-organisation. The course provides a foundation for managers' and leaders' roles in creating the conditions for a successful Agile transformation. Through detailed instruction and practical exercises, this course will teach leaders and managers how to form, support, and enhance Agile teams. It will guide them through the business, cultural and behavioural changes that must be made to take full advantages of the possibilities of Agile teams. PAL-E Course contents and key objectives The Professional Agile Leadership Essentials course will provide a solid grounding in the background and importance of agile leadership and how to apply it in leading teams. The main content and learning includes: An understanding of what Agile is, the benefits and impact it can have on business, and the role a manager plays in achieving this. Challenges and techniques of Agile management, and the role management plays in an Agile organisation. How to develop and support Agile teams. How to measure and guide Agile product delivery, and an understanding of core problems in product development. An understanding of how to measure the benefits and impacts of agility in your organisation. Expected Outcomes from a PAL-E workshop PAL-E training highlights how Agile teams perform and the role of leaders and managers in establishing and developing their teams. Agile can help an organisation thrive through a framework that provides a flexible approach to challenges and problem solving. Thje Professional Agile Leadership Essentials course enables you to lead your teams and implement core Agile frameworks that deliver real business benefits. Who Should Attend This Course? Professional Agile Leadership essentials course is designed for leaders and managers in Agile organisations. It is suited to anyone responsible for setting up or establishing Agile techniques and for those managing teams and improving ongoing methods and techniques. After completing the course, participants can obtain industry-recognised certification. This will require passing a rigorous online assessment following the training. There are then plenty more courses that can take you further into Agile techniques. Scrum Master Training, for example, will guide participants through the industry-leading scrum framework for Agile practices. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials
Our training programme will provide those involved at any stage of the process for procuring goods and/or services within their organisations with the knowledge and skillset to identify and mitigate the threat posed by the breadth and multi-layered complexity of procurement fraud, corruption and associated financial crime and money laundering.
Join the Scrum.org accredited Live Virtual Class - Professional Scrum Product Owner I™ training (PSPO) to master the fundamentals of Product Ownership. Learn how to take your understanding of Scrum frameworks and apply it to maximise product value. Course Description The Professional Scrum Product Owner (PSPO) course goes beyond requirement writing and Product Backlog management. It equips Product Owners with a comprehensive understanding of product management needed to drive value from their products. The PSPO course is Scrum.org certified and delivered by our professional Scrum trainers. We combine real world industry experience with a hands-on practical approach, the result of which is a 98% first-time pass rate. Say goodbye to PowerPoint and join our interactive PSPO training course to gain key practical skillsets and learn how how to implement frameworks immediately to deliver tangibel results. Embrace a product-focused mindset over project-oriented thinking. Bridge business strategy to product execution with Scrum. Recognise the Product Owner's role as an Agile Product Manager. Master Scrum Principles and Empiricism. Understand Product Owner responsibilities within the Scrum Team. Align the team with business strategy, product vision, Product Goal, and Sprint Goal. Communicate business strategy, product vision, and Product Goal effectively. Learn techniques for Product Backlog Management, Release Management, and Forecasting. Identify valuable metrics for tracking value creation and successful product delivery. Employ techniques to engage stakeholders, customers, and Scrum Team members effectively. Why Train With Us? Develop and solidify your knowledge of the Scrum Framework and the accountabilities of being a product owner with our immersive two-day online PSPO course through instruction and team-based exercises. Led by experienced industry professionals and supportive Professional Scrum Trainers & Product Owners, we go beyond powerpoint to offer engaging, hands-on learning experiences. From debunking myths to empowering your Scrum Teams with the right practices, we'll be with you every step of the way - from learning to passing the test and implementing it seamlessly into your job context. Who Should Attend This Course? Ideal for students across industries dealing with complex problem-solving, the Professional Scrum Product Owner course targets three key groups: Aspiring Product Owners seeking to start their career in the field. Experienced Product Owners aiming to enhance their understanding and address misconceptions about Scrum and the Product Owner role. Scrum Masters desiring to become effective coaches for Product Owners, gaining valuable insights from the course. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials
Agile techniques and management frameworks are changing the way organisations operate. Evolving to realise that organisations are no longer static and structured entities is the key to unlocking new ways to achieve better results. Agile can be utilised at an organisation, team, and project level. Transforming to an Agile way of working requires knowledge, commitment, and frameworks to lead change. The Applying Professional Scrum training teaches key implementation techniques and Scrum frameworks. Course Description Applying Professional Scrum Training ONLINE Getting results with the Scrum framework Scrum is the most used Agile framework for complex product development and project management. It is a proven system, in use for over 25 years by companies large and small. Scrum training introduces an iterative and incremental approach to product or project development – aiming to reduce complexity and achieve results faster. A Scrum team works simultaneously rather than sequentially, with more flexibility. Scrum teams learn to work better together, delivering more value for project stakeholders. Applying professional scrum training The Applying professional Scrum (APS) course introduces the Scrum framework and demonstrates its power over traditional approaches to project or product development. It is an interactive course that aims to familiarise participants with its iterative and 'Sprint' based methodology. The Scrum framework is commonly used in software development but is relevant in any industry or to any complex project. Course contents and key objectives The course will teach participants how to apply Professional Scrum and the Scrum framework. It is appropriate for anyone, whether or not they have previous exposure to Scrum. Contents of the two-day course include: Understanding more about Agile development and the value that an Agile mindset can bring. Explain how Scrum differs from traditional work models and the advantages this offers. Explain the details of the Scrum methodology and its practical application. Understand how to apply Scrum to projects and teamwork. This includes the concepts of the Scrum team, Sprints, Sprint reviews, and the Daily Scrum. Course attendees will work in Scrum teams to simulate a Scrum project. This will involve a series of 'sprints' to solve complex problems and demonstrate the Scrum approach's power. Such Sprints are key to the Scrum framework. They bring in the iterative way of working, giving teams the chance to review success and quickly adapt to meet business requirements. As part of this practical approach, participants will learn to recognize and understand common missteps and misunderstandings when using Scrum. Expected Outcomes from Applying professional scrum training Applying professional scrum training will teach attendees what Scrum is, the value it can deliver, and how to implement it. The practical and example-based nature of the course will help develop a thorough understanding of the Scrum framework. Experience is the key to implementing it in practice. As such, the course is designed to mimic this and teach the problems to look out for and their solution. Participants will emerge as proficient Scrum practitioners – ready to transform the development of their projects. Who Should Attend This Course? Scrum is beneficial for any company, or individual, with complex projects or products. This course provides an introduction and solid grounding in Scrum, enabling participants to work effectively within the Scrum team and to go on to further training if desired. It is ideal for anyone: Working in or joining a team that uses Scrum. Considering the use of Scrum or investigating its benefits. Working alongside or managing Scrum teams – even if not using the methodology directly. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials
Join the Scrum.org accredited Live Virtual Class - Professional Scrum Product Owner Advanced™ training (PSPO Advanced) to master the role of a Product Owner. Learn how to advance your training of Product Ownership and apply it to deliver even more value. Course Description Agile techniques and the Scrum framework revolutionise project and product delivery, enabling teams to work faster and align closely with business needs. A product owner's role within this delivery is critical. Unlike traditional team managers, Product Owners focus on maximising product value rather than individual elements of project delivery. To excel in this role, product owners must combine business strategy with product vision and delivery roadmaps. The ability to operate within complex environments highlights the need for specific training and qualifications. Product Owner Advanced training is specifically designed to empower experienced Product Owners to deliver greater value. An exceptional Product Owner requires skillsets beyond core Agility and Scrum. These include clear decision-making, vision, communication, and influence. Practical experience is highly valued, and the PSPO 2 course emphasises interactive workshops, discussions, and exercises to provide a comprehensive understanding of the multifaceted Product Owner role. This course elevates existing Product Owners' capabilities, providing a clear path for your professional growth and delivering increased value to product stakeholders. Through collaborative and exploratory training, Product Owners' knowledge and experience will reach new heights, improving various aspects of your role. Key areas covered include: Deepening understanding of the Product Owner role, including product understanding, customer identification, and effective communication of product vision and strategy. Leveraging product vision and strategy to gain a competitive edge. Embracing diverse roles and stances essential for Product Owners. Enhancing stakeholder communication and management skills with a focus on different stakeholder groups. Navigating Agile governance, budgeting, and contracting within the Scrum framework. Scaling the Product Owner role for larger projects and products. By the end of this product owner advanced training, participants will be equipped to excel as Product Owners, driving success and value across their product journey. Why Train With Us? Develop advanced product owner skillsets that build on your existing knowledge of the Scrum framework and product owner accountabilities with our immersive two-day online PSPO Advanced course. Led by experienced industry professionals and support Professional Scrum Trainers & Product Owners, the course values team-based exercises and a hands-on learning experience. We help you grow within your Product Owner role through this advanced training, enabling you to better communicate product vision and strategy to teams, ultimately delivering higher value through projects and products with larger scopes. Who Should Attend This Course? The Professional Product Owner – Advanced course is designed for: Experienced Product Owners, ideally with at least one year of experience in the role Scrum Masters and stakeholders collaborating with Product Owners Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials
The Negative Thought Pattern Interrupt does exactly what it says Course curriculum 1 Welcome to the course! Welcome from Simon Lee Maryan, Course Creator What is the Somato-Limbic Metacognitive Process (SLM Process)? CPD Accreditation About the Course Creator How to Navigate this course What Are Your Initial Outcomes SLM Process Course Learning Outcomes Individual Change Readiness Assessment 2 Part 1 - Theory Part 1 - Introduction Video 3 Bonus Module 1: Psychological and Physiological Effects of Stress Lesson BM1.1: Stress and Work Lesson BM1.2: Types of Stress and Causes Lesson BM1.3: Physical Effects of Stress - Musculoskeletal Lesson BM1.4: Physical Effects of Stress - Respiratory Lesson BM 1.5: Physical Effects of Stress - Cardiovascular Lesson BM 1.6: Physical Effects of Stress - Endocrine Lesson BM 1.7: Physical Effects of Stress - Gastrointestinal Lesson BM 1.8: Physical Effects of Stress - Nervous Lesson BM1.9 - Psychological Effects of Stress 4 Bonus Module 2: Psychological and Physiological Effects of Fatigue Lesson BM2.1: Definition of Fatigue Lesson BM2.2: Types of fatigue and Causes Lesson BM2.3: Psychological Effects of Fatigue Lesson BM2.4: Methods to Manage Stress and Fatigue 5 Module 1: Foundation Theory Lesson 1.1: The Principles for SuccessFREE PREVIEW Lesson 1.2: Creating Outcomes with Positive Effect Lesson 1.3: Setting an Intervention Up For Success Lesson 1.4: Cause and Effect Lesson 1.5: The Mind-Body Connection Lesson 1.6: Neurological Connections Lesson 1.7: The Presuppositions for Life Module 1 Assessment 6 Module 2: Communication Principles and Skills Module 2: Introduction Video Lesson 2.1: A Communication Model Lesson 2.2: Observing Body Language and Non-Verbal Communication Lesson 2.2.1: Behavioural Profiling Aide Memoire Lesson 2.2.2: Basic Behavioural Profiling Exercises Lesson 2.3: Rapport - What is it, how do we build and maintain it? Lesson 2.4: Our Senses and Language Lesson 2.4.1: Exercise - Sensory Preference Lesson 2.4.1 - Exercise Worksheet Lesson 2.5: Predicate Language Module 2 Assessment 7 Module 3: Eye Movement Patterns Module 3 Introduction Video Lesson 3.1: Eye Movement Pattern Cues Lesson 3.2: How to Elicit Eye Patterns Lesson 3.3: Eye Tracking Exercise Lesson 3.3.1 Eye Tracking Exercise Sheet - PDF Lesson 3.4: Synesthesia Module 3 Assessment 8 Module 4: Submodalities Module 4 Introduction Video Lesson 4.1: Modalities and Submodalities Lesson 4.2: Possible uses for Changing Submodalities and How to Elicit Them Lesson 4.3: Using Submodalities for Change Lesson 4.3.1: Exercise - Submodality Change Video: How to use the Submodality Checklist Lesson 4.3.2: Submodality Checklist PDF Module 4 Assessment 9 Module 5: The Limbic System, Memory and Brain Activity Module 5: Introduction Video Lesson 5.1: How the Limbic System Affects Memory Lesson 5.1.1: Memory Graphics - Downloads Lesson 5.2: Perceptual Blindness and Conscious Overload Lesson 5.3: Brain Activity and Brain Waves Lesson 5.4: Circadian Rhythm Lesson 5.4.1: Exercise Worksheet - Sleep Diary Lesson 5.5:Ultradian Rhythm Module 5 Assessment 10 Module 6: Influences on Your State of Mind, Emotions, Beliefs and Decisions Module 6: Introduction Video Lesson 6.1: Influences on Your State of Mind Lesson 6.2: Emotional Response vs Decisions Lesson 6.3: Beliefs Lesson 6.4: Identifying Limiting Beliefs Lesson 6.4.1: Exercise Worksheet - Identify Your Limiting Beliefs Lesson 6.5: Limiting Beliefs - Framing Principle, Frame of Reference Lesson 6.5.1: Reframing, Schemas, Meaning Lesson 6.5.2 - Exercise Worksheet - Identify Your Frames of Reference, Schemas and Meaning Lesson 6.6: Values Lesson 6.6.1: Values Exercise Video Explanation Lesson 6.6.1 - Values Exercise WorkSheet Lesson 6.6.2: Beliefs Behind Your Values Video Explanation Lesson 6.6.2 - Exercise Worksheet 2 - Beliefs Behind Your Values Module 6 Assessment 11 Module 7:The Logical Levels Model for Personal Change Module 7: Introduction Video Lesson 7.1: An Introduction to the Logical Levels Model Lesson 7.2: Logical Levels - Environment Lesson 7.3: The logical Levels - Behaviour Lesson 7.4: The Logical Levels - Capability Lesson 7.5: The Logical Levels Model - Beliefs and Values Lesson 7.6: The Logical Levels Model - Identity Lesson 7.7: The Logical Levels Model - Purpose Video Explanation of Personal Exploration Exercise Lesson 7.8: Personal Exploration Exercise - PDF Module 7 Assessment 12 Module 8: Behavioural Change Module 8: Introduction Video Lesson 8.1: The Behavioural Change Learning Cycle Behavioural Change Learning Cycle - Video Explanation Behavioural Change Learning Cycle PDF Lesson 8.2: The Intentional Change Model Lesson 8.2.1: Reflective Exercise - Who Helped Me and Who Tried Lesson 8.3: The Intentional Change Model Cont. Module 8 Assessment 13 Part 2 - Techniques Part 2 - Techniques Introduction 14 Module 9: Negative Thought Pattern Interrupt Lesson 9.1: Negative Thought Pattern Interrupt - What Is It? Lesson 9.2: NTPI - The Process Overview Lesson 9.3: NTPI - The Process in Detail Lesson 9.4: NTPI - Live Video Demo with Client Lesson 9.5: NTPI Assignment 15 Module 10: The Whole Brain State Lesson 10.1: The Whole Brain State (WBS) - Description Lesson 10.2: WBS - The Process Lesson 10.3: The Whole Brain State - Live Video Demo with Client Lesson 10.4: Whole Brain State Assignment 16 Module 11: Anchoring Lesson 11.1: Brief History of Anchoring Lesson 11.2: Uses of Anchoring Lesson 11.3: 5 Keys to Anchoring - ITURN Lesson 11.4: The Anchoring Process Lesson 11.4.1: Icarus Anchoring Process - PDF Download Lesson 11.5: Anchoring - Live Video Demo with Client Lesson 11.6: Anchoring Assignment Lesson 11.7: How to Bring all Three Techniques Together 17 Module 12: Eye Patterning and Re-imprinting Lesson 12.1: What Is Eye Patterning and Re-Imprinting Lesson 12.2: What Are Memories & Imprints & How Are They Created? Lesson 12.3: Brick Walls and Feeling Stuck Lesson 12.4: Eye Patterning and Re-imprinting Process Lesson 12.5: EPRI - Live Video Demo with Client Lesson 12.6: Eye Patterning and Re-imprinting Assignment 18 Module 13: Swish Pattern Lesson 13.1: The Swish Pattern Lesson 13.2: Keys To Successful SWISH Patterns Lesson 13.3: SWISH Pattern Guide Script 19 Module 14: Purpose Lesson 14.1: Purpose Lesson 14.2: Your Purpose Statement - Exercise Worksheet 20 Module 15: Case Studies Assignment Lesson 15.1 - Case Study Assignment Lesson 15.2: Sample Case Studies and Informed Consent Form 21 Bonus Module 3: Personal Needs Lesson B3.1: How are Your Personal Needs Being Fulfilled? Lesson B3.1 - Exercise Worksheet - Hierarchy of Needs 22 Next steps More resources for you Before you go...Please leave us your thoughts on your experience of this course. This is invaluable to us as it means you are helping us to continuously improve our courses as we learn from you.