1240 Team Leader courses in Cardiff delivered Online

This practical, enjoyable day will give you the tools to go and do your job effectively and the opportunity to practise using them in a safe and supportive environment before putting them into practice for real back in the workplace. To inspire, you need to be inspired!Having the right set of skills, tools and techniques helps us to manage in a productive and beneficial way. Above all, the workshop will inspire you with the determination to engage with the people you manage to produce greater levels of achievement. This workshop will enable you to: Understand what the role of the manager is Engage and inspire a team to perform Recognise the range of styles appropriate for different situations and how your communication style impacts Provide clear direction on your team's purpose, role and responsibilities Understand how to create a motivating environment for those who report to you Hold them accountable for delivery Hold performance conversations Review and evaluate your learning and have a plan to take back and implement at work 1 Bringing the role to life Starting the day with sharing your current ideals and approaches using the pre workshop task Understanding what you bring to your role and your objectives for the day 2 The role and responsibilities of a manager: an overview Responsibility and accountability Producing results Managing teams Developing individuals 3 Communication excellence The model of a team communicator What type of communicator are you and what about your team? Practical interactive group exercise 4 Your role as a team leader - shaping how we work using the organisation's values Your role Your team's role Enabling your team to deliver in a changing mindset 5 Engaging and motivating your team Exercise: using a leadership model to explore how you are enabling your team to engage with current change, what's getting in the way and how you will manage this in your organisational context Peer and group task and discussion 6 Addressing motivation at team and individual level in times of change Exercises:Identifying approaches to motivating people at work based on a work based model of motivation: team taskExploring a behavioural model of motivation: team discussion Review in plenary 7 Holding people accountable The work cycle model of team performance: Agree purposeSet objectivesMonitor performanceProvide feedbackCompliance vs. commitment Professional discussion in small groups Exercise: Practising short conversations using peer coaching support 8 Review of learning and action planning Personal review and action planning Group review of learning Evaluation

Inspire your team and get extraordinary results Some people are born leaders, some become leaders, and others have leadership thrust upon them; whichever group you belong to, to be a truly great leader you need to know how to inspire others. Leadership Skills Training Course course can definitely help you in that aspect, as you will get to transform into a leader with qualities beyond measure. This diploma level course will not only give help you in leadership techniques but will also help in the management aspect - primarily HR management. Initially you will be introduced to different leadership traits in order to understand what makes a great leader. Following that you will learn to manage your team through inspiration, incentivizing in the right manner, improving charisma and authority and so much more. That's not all though, you will also learn to deal with crisis and dissidents, and debate over the idea of being feared vs. liked. Finally for the HR aspect of the course, you will learn to create and encourage teams, and identify different traits that are suitable for a specific job. Course Highlights Leadership Skills Training Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Leadership Skills Training Course into 21 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Leadership Skills Training Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Leadership Skills Training Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Leadership Skills Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. HR Management Leader and HR Management FREE 00:30:00 Commitment and HR Management FREE 01:00:00 Team Management 00:15:00 Build A Mastermind Group 00:15:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 HR & Leadership Skills INTRODUCTION 00:30:00 WHAT MAKES A GREAT LEADER? 01:00:00 HOW TO INSPIRE YOUR TEAM 01:00:00 HOW TO INCENTIVIZE THE RIGHT WAY 01:00:00 HOW TO INCREASE YOUR CHARISMA AND AUTHORITY 01:00:00 HOW TO DEAL WITH A CRISIS 01:00:00 IS IT BETTER TO BE FEARED OR LIKED? 01:00:00 DEALING WITH DISSIDENTS 01:00:00 CREATING TEAMS AND ENCOURAGING TEAMWORK 00:30:00 UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON 00:30:00 THE 10 MOST POWERFUL TIPS FOR LEADERS 00:30:00 CONCLUSION 00:15:00 Mock Exam Final Exam

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills - Advanced will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Skills - Advanced will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Negotiation Skills - Advanced course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose Negotiation Skills - Advanced Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Negotiation Skills - Advanced Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Skills - Advanced course. ******Courses are included in this Negotiation Skills - Advanced Course: Course 01: Level 7 Business Management Course Course 02: Level 3 Business Administration ******Others included in this Negotiation Skills - Advanced course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Skills - Advanced Course: Module 1: An Overview of Negotiation Module 2: How to Prepare For Negotiations Module 3: The Process of Negotiation Module 4: Ways of Developing Persuasion & Influencing Skills Module 5: Ways of Developing Communication Skills Module 6: How to Develop Active Listening Skills Module 7: Comprehending Body Language Module 8: Assertiveness and Self Confidence Module 9: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections Assessment Method After completing each module of the Negotiation Skills - Advanced, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Negotiation Skills - Advanced course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills - Advanced could prove instrumental in taking that important step into a leadership position for the first time. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

Mastering B2B Sales and Marketing is essential in today's competitive business landscape. This course offers comprehensive insights into sales and marketing strategies tailored for the B2B sector. Understanding the B2B buyer, creating effective marketing strategies, and aligning sales and marketing efforts are critical skills that can elevate your professional career. In the UK, proficiency in B2B sales and marketing can open doors to numerous job opportunities, with salaries ranging from £30,000 to £70,000 annually depending on experience and expertise. Learning these skills not only enhances your ability to generate leads and manage sales teams but also positions you for success in an industry that is expanding steadily. The B2B sales and marketing sector has seen a growth of approximately 4.6% annually, reflecting its increasing importance. This Mastering B2B Sales and Marketing course equips you with the necessary tools to excel, whether you aim to improve your company's sales performance or seek to advance your career. Enrolling in this program means you will be well-prepared to tackle the challenges of modern B2B sales and marketing, ensuring you stay ahead in a rapidly evolving field. Key Features This Mastering B2B Sales and Marketing Course Includes: This B2B Sales and Marketing Course is CPD Certified Free Certificate from Reed CIQ Approved B2B Sales and Marketing Course Developed by Specialist Lifetime Access Course Curriculum Mastering B2B Sales and Marketing Course: Module 01: Introduction to B2B Sales and Marketing Module 02: Understanding the B2B Buyer Module 03: Creating a B2B Marketing Strategy Module 04: Sales and Marketing Alignment Module 05: Building a B2B Sales Team Module 06: B2B Lead Generation Module 07: B2B Sales Techniques Module 08: B2B Sales Management Module 09: Customer Relationship Management Module 10: Global B2B Sales and Marketing Learning Outcomes Mastering B2B Sales and Marketing Course: Craft compelling B2B marketing strategies for enhanced business growth. Establish seamless alignment between sales and marketing functions. Develop and lead a high-performing B2B sales team effectively. Implement advanced B2B lead generation techniques for strategic outreach. Master persuasive B2B sales techniques to secure impactful deals. Navigate global B2B sales landscapes, expanding market reach strategically. CPD 10 CPD hours / points Accredited by CPD Quality Standards B2B Sales and Marketing 2:12:00 1: Module 1: Introduction to B2B Sales and Marketing Preview 13:38 2: Module 2: Understanding the B2B Buyer 12:18 3: Module 3: Creating a B2B Marketing Strategy 12:50 4: Module 4: Sales and Marketing Alignment 13:31 5: Module 5: Building a B2B Sales Team 14:06 6: Module 6: B2B Lead Generation 14:25 7: Module 7: B2B Sales Techniques 14:39 8: Module 8: B2B Sales Management 13:25 9: Module 9: Customer Relationship Management 11:00 10: Module 10: Global B2B Sales and Marketing 11:08 11: Leave A Review 01:00 Who is this course for? This Mastering B2B Sales and Marketing course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Mastering B2B Sales and Marketing. Moreover, this course is ideal for: Marketing professionals seeking B2B expertise. Sales professionals aiming to excel in B2B environments. Business owners looking to refine B2B marketing strategies. Aspiring B2B sales leaders keen on team development. Individuals aiming to enhance global B2B sales knowledge. Requirements There are no requirements needed to enrol into this Mastering B2B Sales and Marketing course. We welcome individuals from all backgrounds and levels of experience to enrol into this Mastering B2B Sales and Marketing course. Career path After finishing this Mastering B2B Sales and Marketing course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Mastering B2B Sales and Marketing are: B2B Sales Manager - £40K to 70K/year. Marketing Strategist - £35K to 60K/year. Sales Team Leader - £30K to 50K/year. CRM Specialist - £35K to 55K/year. Global Sales Coordinator - £40K to 65K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Mastering B2B Sales and Marketing is essential in today's competitive business landscape. This course offers comprehensive insights into sales and marketing strategies tailored for the B2B sector. Understanding the B2B buyer, creating effective marketing strategies, and aligning sales and marketing efforts are critical skills that can elevate your professional career. In the UK, proficiency in B2B sales and marketing can open doors to numerous job opportunities, with salaries ranging from £30,000 to £70,000 annually depending on experience and expertise. Learning these skills not only enhances your ability to generate leads and manage sales teams but also positions you for success in an industry that is expanding steadily. The B2B sales and marketing sector has seen a growth of approximately 4.6% annually, reflecting its increasing importance. This Mastering B2B Sales and Marketing course equips you with the necessary tools to excel, whether you aim to improve your company's sales performance or seek to advance your career. Enrolling in this program means you will be well-prepared to tackle the challenges of modern B2B sales and marketing, ensuring you stay ahead in a rapidly evolving field. Key Features This Mastering B2B Sales and Marketing Course Includes: This B2B Sales and Marketing Course is CPD Certified Free Certificate from Reed CIQ Approved B2B Sales and Marketing Course Developed by Specialist Lifetime Access Course Curriculum Mastering B2B Sales and Marketing Course: Module 01: Introduction to B2B Sales and Marketing Module 02: Understanding the B2B Buyer Module 03: Creating a B2B Marketing Strategy Module 04: Sales and Marketing Alignment Module 05: Building a B2B Sales Team Module 06: B2B Lead Generation Module 07: B2B Sales Techniques Module 08: B2B Sales Management Module 09: Customer Relationship Management Module 10: Global B2B Sales and Marketing Learning Outcomes Mastering B2B Sales and Marketing Course: Craft compelling B2B marketing strategies for enhanced business growth. Establish seamless alignment between sales and marketing functions. Develop and lead a high-performing B2B sales team effectively. Implement advanced B2B lead generation techniques for strategic outreach. Master persuasive B2B sales techniques to secure impactful deals. Navigate global B2B sales landscapes, expanding market reach strategically. CPD 10 CPD hours / points Accredited by CPD Quality Standards B2B Sales and Marketing 2:12:00 1: Module 1: Introduction to B2B Sales and Marketing Preview 13:38 2: Module 2: Understanding the B2B Buyer 12:18 3: Module 3: Creating a B2B Marketing Strategy 12:50 4: Module 4: Sales and Marketing Alignment 13:31 5: Module 5: Building a B2B Sales Team 14:06 6: Module 6: B2B Lead Generation 14:25 7: Module 7: B2B Sales Techniques 14:39 8: Module 8: B2B Sales Management 13:25 9: Module 9: Customer Relationship Management 11:00 10: Module 10: Global B2B Sales and Marketing 11:08 11: Leave A Review 01:00 Who is this course for? This Mastering B2B Sales and Marketing course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Mastering B2B Sales and Marketing. Moreover, this course is ideal for: Marketing professionals seeking B2B expertise. Sales professionals aiming to excel in B2B environments. Business owners looking to refine B2B marketing strategies. Aspiring B2B sales leaders keen on team development. Individuals aiming to enhance global B2B sales knowledge. Requirements There are no requirements needed to enrol into this Mastering B2B Sales and Marketing course. We welcome individuals from all backgrounds and levels of experience to enrol into this Mastering B2B Sales and Marketing course. Career path After finishing this Mastering B2B Sales and Marketing course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Mastering B2B Sales and Marketing are: B2B Sales Manager - £40K to 70K/year. Marketing Strategist - £35K to 60K/year. Sales Team Leader - £30K to 50K/year. CRM Specialist - £35K to 55K/year. Global Sales Coordinator - £40K to 65K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Train the Trainer Workshop Course offers an excellent opportunity for those looking to enhance their training skills, particularly for those tasked with delivering lessons or sessions to others. Whether you’re an experienced instructor or someone stepping into a teaching role for the first time, this course helps you develop a strong foundation in effective training techniques. It is designed to provide you with the knowledge needed to create engaging and impactful learning environments. You will learn to confidently deliver training content that captures attention, encourages participation, and fosters understanding, all from the comfort of your own space. Through the course, you will gain insight into various teaching methodologies and communication strategies that can be applied in different settings. It’s not about delivering content in a dry or boring manner, but about engaging your audience in a way that makes learning enjoyable and memorable. You’ll explore how to structure your training, keep your learners motivated, and tackle common challenges faced during sessions. By the end, you'll be better equipped to lead sessions that leave a lasting impression, ensuring learners gain the knowledge they need while enjoying the process. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: The Basics of Training Module 02: Understanding the Needs of Adult Learners Module 03: Using a Training Needs Assessment Module 04: Building Training Goals and Instructional Plans Module 05: Choosing and Modifying Training Methods Module 06: Delivering Training and Using Visual Aids Module 07: Styles of Training Module 08: Coaching and Mentoring Others Module 09: Developing Training Skills Module 10: Training Groups Learning Outcomes: Analyse adult learning preferences for tailored instructional strategies. Conduct a comprehensive training needs assessment to identify gaps. Formulate clear training goals aligned with organisational objectives. Select and modify training methods for diverse learning preferences. Execute engaging training sessions utilising effective visual aids. Develop coaching and mentoring skills for nurturing individual and group growth. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Trainers Educators and Instructors HR Professionals Team Leaders Learning and Development Specialists Business Managers Project Managers Anyone involved in group training initiatives Career path Corporate Trainer Learning and Development Manager HR Consultant Team Leader Project Manager Business Coach Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Soft skills are the intangible forces that drive successful communication, collaboration, and leadership. They are the undercurrents that can propel a team to excellence or hold it back from achieving its full potential. This course is designed to help participants understand and harness these skills to create a positive impact in their professional roles.

Enhance your communication skills with our comprehensive masterclass. From crafting engaging speeches to delivering impactful presentations, this course provides practical insights and techniques to excel in verbal communication. Enrol now and take your communication skills to the next level!

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.