18266 Teaching courses in Reigate delivered Online

Are you looking to enhance your Python Programming skills? If yes, then you have come to the right place. Our comprehensive course on Python Programming will assist you in producing the best possible outcome by mastering the Python Programming skills. The Python Programming course is for those who want to be successful. In the Python Programming course, you will learn the essential knowledge needed to become well versed in Python Programming. Our Python Programming course starts with the basics of Python Programming and gradually progresses towards advanced topics. Therefore, each lesson of this Python Programming course is intuitive and easy to understand. Why would you choose the Python Programming course from Compliance Central: Lifetime access to Python Programming course materials Full tutor support is available from Monday to Friday with the Python Programming course Learn Python Programming skills at your own pace from the comfort of your home Gain a complete understanding of Python Programming course Accessible, informative Python Programming learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Python Programming bundle Study Python Programming in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Python Programming Course Improve your chance of gaining in demand skills and better earning potential by completing the Python Programming Python Programming Curriculum Breakdown of the Python Programming Course Unit 01: Course Overview and Downloads Unit 02: Python Setup Unit 03: Strings and Variables Unit 04: Numbers and Math Unit 05: Booleans and Conditionals Unit 06: Functions Unit 07: Lists Unit 08: Dictionaries Unit 09: Tuples Unit 10: Files Unit 11: Modules CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Python Programming course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Python Programming. It is also great for professionals who are already working in Python Programming and want to get promoted at work. Requirements To enrol in this Python Programming course, all you need is a basic understanding of the English Language and an internet connection. Career path The Python Programming course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Python Programming. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Cognitive Behavioural Therapy(CBT) has been found to be effective in treating a range of mental health disorders. Studies suggest that it is effective in approximately 50-75% of cases, depending on the disorder and individual factors. Welcome into the realm of understanding and reshaping human thought processes with our captivating online diploma. Delve into the intricacies of Cognitive Behavioural Therapy (CBT), unlocking the door to profound insights that transcend the boundaries of conventional wisdom. Picture this: you, equipped with the invaluable knowledge gleaned from exploring the theoretical landscapes of Cognitive Behavioural Therapy, seamlessly navigating the labyrinth of the human mind. Key Features This Cognitive Behavioural Therapy Diploma (Online) Course: CPD Certified Cognitive Behavioural Therapy Diploma (Online) Course. Free Certificate from Reed CIQ Approved Cognitive Behavioural Therapy Course Developed by Specialist Lifetime Access As you immerse yourself in the rich tapestry of theories and fundamentals, a captivating narrative unfolds, revealing the underpinnings of how thoughts influence emotions and behaviours. Witness the metamorphosis of personal development as you delve into the psychology that shapes our perceptions, paving the way for a deeper understanding of self and others. In your journey, discover the profound impact of Cognitive Behavioural Therapy in addressing the shadows of anxiety and depression, offering a beacon of hope to those navigating the complex terrain of their emotions. But that's not all-venture into uncharted territories with an exploration of Cognitive Behavioural Therapy approaches tailored for children on the autism spectrum. Picture the ripple effect of your knowledge, reaching young minds and creating a positive impact that resonates through the years. Join us in this intellectual odyssey, where each module is a stepping stone towards becoming a beacon of positive change, armed with the wisdom to unravel the intricate tapestry of the human psyche. Course Curriculum Cognitive Behavioural Therapy Diploma (Online) Course: Module 01: Overview of Cognitive Behavioral Therapy (CBT) Module 02: Theories and Fundamentals of CBT Module 03: Tools and Tactics in CBT Module 04: Navigating the CBT Process Module 05: CBT for Personal Development Module 06: Addressing Anxiety and Depression with CBT Module 07: CBT Approaches for Autism in Children Learning Outcomes After completing this Cognitive Behavioural Therapy Diploma Course, you will be able to: Analyse Cognitive Behavioural Therapy(CBT) principles, distinguishing between various theoretical foundations and practical applications. Apply diverse tools and tactics in Cognitive Behavioural Therapy(CBT) for effective therapeutic interventions. Demonstrate proficiency in navigating the Cognitive Behavioural Therapy(CBT) process with clients. Utilise Cognitive Behavioural Therapy(CBT) strategies for personal development and enhanced self-awareness. Employ Cognitive Behavioural Therapy(CBT) techniques specifically tailored for addressing anxiety and depression. Implement Cognitive Behavioural Therapy(CBT) approaches suitable for supporting children with autism spectrum disorders. Certification After completing this Cognitive Behavioural Therapy Diploma course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Cognitive Behavioural Therapy Diploma (Online) 2:29:06 1: Module 01: Overview of Cognitive Behavioral Therapy (CBT) 14:23 2: Module 02: Theories and Fundamentals of CBT 21:02 3: Module 03: Tools and Tactics in CBT 21:49 4: Module 04: Navigating the CBT Process 24:13 5: Module 05: CBT for Personal Development 14:30 6: Module 06: Addressing Anxiety and Depression with CBT 27:51 7: Module 07: CBT Approaches for Autism in Children 24:18 8: CPD Certificate - Free 01:00 Who is this course for? This Cognitive Behavioural Therapy Diploma (Online) Course Aspiring therapists seeking comprehensive Cognitive Behavioural Therapy(CBT) knowledge for professional growth. Psychologists aiming to enhance their therapeutic skills through Cognitive Behavioural Therapy(CBT) expertise. Individuals interested in personal development and managing anxiety or depression. Parents and educators seeking effective Cognitive Behavioural Therapy(CBT) approaches for children with autism. Mental health professionals expanding their expertise in evidence-based therapeutic practices. Career path This Cognitive Behavioural Therapy Diploma (Online) Course Clinical Psychologist Counselling Psychologist Mental Health Specialist Child Psychologist Autism Support Worker Educational Psychologist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Carpet Cleaner skills? If yes, then you have come to the right place. Our comprehensive course on Carpet Cleaner will assist you in producing the best possible outcome by mastering the Carpet Cleaner skills. The Carpet Cleaner course is for those who want to be successful. In the Carpet Cleaner course, you will learn the essential knowledge needed to become well versed in Carpet Cleaner. Our Carpet Cleaner course starts with the basics of Carpet Cleaner and gradually progresses towards advanced topics. Therefore, each lesson of this Carpet Cleaner course is intuitive and easy to understand. Why would you choose the Carpet Cleaner course from Compliance Central: Lifetime access to Carpet Cleaner course materials Full tutor support is available from Monday to Friday with the Carpet Cleaner course Learn Carpet Cleaner skills at your own pace from the comfort of your home Gain a complete understanding of Carpet Cleaner course Accessible, informative Carpet Cleaner learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Carpet Cleaner Study Carpet Cleaner in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Carpet Cleaner Course Carpet Cleaner Curriculum Breakdown of the Carpet Cleaner Course Module 01: Introduction to Carpet Cleaning Module 02: Understanding Carpets Module 03: Identifying Carpet Stains Module 04: Carpet Cleaning Methods Module 05: Carpet Cleaning Process Module 06: Carpet Restoration CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Carpet Cleaner course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Carpet Cleaner. It is also great for professionals who are already working in Carpet Cleaner and want to get promoted at work. Requirements To enrol in this Carpet Cleaner course, all you need is a basic understanding of the English Language and an internet connection. Career path The Carpet Cleaner course will enhance your knowledge and improve your confidence. Professional Carpet Cleaner: £18,000 to £30,000 per year Carpet Cleaning Technician: £16,000 to £25,000 per year Carpet Cleaning Supervisor: £20,000 to £35,000 per year Carpet Cleaning Sales Representative: £18,000 to £35,000 per year (plus commission) Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

If you think you may be interested in a career in Child Care, this Certificate in Skills for Working in Child Care Industries will provide you an introduction to the expectations of the sector. This Certificate in Skills for Working in Child Care Industries course will help learners to develop their skills and knowledge in order to start or advance their careers in a range of childcare industries. This Certificate in Skills for Working in Child Care Industries course covers various aspects of child care, such as child development, childcare, working in childcare principles, and supporting a child's learning. Learners will also be able to develop the essential communication skills required to succeed in the industry. Learning Outcomes After completing this Certificate in Skills for Working in Child Care Industries course, learner will be able to: Understand caring for a baby Understand caring for a child Gain a thorough understanding of child development (0-3 Years) Know how to develop language and communication skills in children Know how to build & manage workplace relationship Understand bullying & harassment in the workplace Why Choose Level 1 Certificate in Skills for Working in Child Care Industries Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Certificate in Skills for Working in Child Care Industries Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Detailed Course Curriculum Module 1: Caring for a Baby Module 2: Caring for a Child Module 3: Child Development (0-3 Years) Module 4: Developing Language and Communication Skills in Children Module 5: Building & Managing Workplace Relationship Module 6: Bullying & Harassment In The Workplace Assessment Method After completing each module of the Certificate in Skills for Working in Child Care Industries, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for anyone who wants to learn the Certificate in Skills for Working in Child Care Industries industries or help young children develop in a nursery, child care, or primary school setting. Requirements There are no specific requirements for this Certificate in Skills for Working in Child Care Industries course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Upon successful completion of this Certificate in Skills for Working in Child Care Industries course, you may be able to pursue a number of career opportunities in the childcare industry. Such as- Nursery Childcare and Education Early Years Education And much more. Certificates Certificate of completion Digital certificate - Included

Duration 2 Days 12 CPD hours This course is intended for This course is designed for people who want to learn the Python programming language in preparation for using Python to develop software for a wide range of applications, such as data science, machine learning, artificial intelligence, and web development. Overview In this course, you will develop simple command-line programs in Python. You will: Set up Python and develop a simple application. Declare and perform operations on simple data types, including strings, numbers, and dates. Declare and perform operations on data structures, including lists, ranges, tuples, dictionaries, and sets. Write conditional statements and loops. Define and use functions, classes, and modules. Manage files and directories through code. Deal with exceptions. Though Python has been in use for nearly thirty years, it has become one of the most popular languages for software development, particularly within the fields of data science, machine learning, artificial intelligence, and web development?all areas in which Python is widely used. Whether you're relatively new to programming, or have experience in other programming languages, this course will provide you with a comprehensive first exposure to the Python programming language that can provide you with a quick start in Python, or as the foundation for further learning. You will learn elements of the Python 3 language and development strategies by creating a complete program that performs a wide range of operations on a variety of data types, structures, and objects, implements program logic through conditional statements and loops, structures code for reusability through functions, classes, and modules, reads and writes files, and handles error conditions. Lesson 1: Setting Up Python and Developing a Simple Application Topic A: Set Up the Development Environment Topic B: Write Python Statements Topic C: Create a Python Application Topic D: Prevent Errors Lesson 2: Processing Simple Data Types Topic A: Process Strings and Integers Topic B: Process Decimals, Floats, and Mixed Number Types Lesson 3: Processing Data Structures Topic A: Process Ordered Data Structures Topic B: Process Unordered Data Structures Lesson 4: Writing Conditional Statements and Loops in Python Topic A: Write a Conditional Statement Topic B: Write a Loop Lesson 5: Structuring Code for Reuse Topic A: Define and Call a Function Topic B: Define and Instantiate a Class Topic C: Import and Use a Module Lesson 6: Writing Code to Process Files and Directories Topic A: Write to a Text File Topic B: Read from a Text File Topic C: Get the Contents of a Directory Topic D: Manage Files and Directories Lesson 7: Dealing with Exceptions Topic A: Handle Exceptions Topic B: Raise Exceptions

Duration 1 Days 6 CPD hours This one day course provides a comprehensive overview of macOS, complete with insider tips for getting the most out of the operating system. The course shows how to configure system preferences, navigate around the finder, personalize the interface and as well as achieve fluency with all the operational functions of the macOS. Meet The macOS The User InterfaceUser PreferencesThe Menus and Menu Paths The Toolbar Scroll Bars The Sidebar The Go Menu, Utilities Folder The Clipboard Launching Applications The Finder The Launchpad and Mission Control Finder Essentials The Desktop Quick Look Different Viewing Options Spring Loaded Folders Creating an Archive Customizing your Finder The Desktop Customize your Toolbar Organizing your Desktop Labeling your Documents and Folders Creating Folders Smart Folders The Dock Opening Applications from the Dock Dock Preferences and Customizing your Dock Choosing which Applications appear in the Dock Accessing Folder content using Stacks Your Home Folder Moving, Copying and Deleting Files Emptying the Trash Switching Between Applications Showing and Hiding Applications. Closing Documents vs. Quitting Applications Using Continuity - Mac and iOS Interfacing with your Mac and your Apple mobile devices Messages and answering your iPhone Windows Closing and Minimizing Placing documents in the Dock The Keyboard Control, Option (Alt) and Command Keys Keyboard Shortcuts The Dictation Function Gestures and Voice Mouse and Hand Gestures Using Text-to-Speech Searches Finding Files and documents Advanced Spotlight Searches Widgets & Notifications The Dashboard Enabling and Viewing Widgets Enabling and Viewing Notifications Using Spaces Switching between Spaces Running applications in full screen mode Installing or Upgrading Applications Buying from the Mac App Store Downloading from the Internet Sharing Files Sending files using AirDrop Dropbox File Synchronization Enable File Sharing Getting OnLine Understanding the Apple Airport Connecting wirelessly Using Ethernet Creating a Network Connecting through outside Network Servers and VPN Staying Current with Software Update Troubleshooting Application Crashes Force Quit Deleting Preferences The Key Chain Internet Connections Backing Up Time Machine Setting up Time Machine Performing Backups Shortcuts How to better use and access Files and documents Basic shortcuts for speed and efficiency New User Account Creating a New User Switching Between Multiple User Accounts Additional course details: Nexus Humans Getting Started With the Mac Operating System training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Getting Started With the Mac Operating System course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Additional course details: Nexus Humans MicroKnowledge Training training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MicroKnowledge Training course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

If you think you may be interested in a career in Child Care, this Certificate in Skills for Working in Child Care Industries : Level 1 will provide you an introduction to the expectations of the sector. This Certificate in Skills for Working in Child Care Industries : Level 1 course will help learners to develop their skills and knowledge in order to start or advance their careers in a range of child care industries. This Certificate in Skills for Working in Child Care Industries : Level 1 course covers various aspects of child care, such as child development, childcare, working in childcare principles, and supporting a child's learning. Learners will also be able to develop the essential communication skills required to succeed in the industry. Learning Outcomes After completing this Certificate in Skills for Working in Child Care Industries : Level 1 course, learner will be able to: Understand caring for a baby Understand caring for a child Gain a thorough understanding of child development (0-3 Years) Know how to develop language and communication skills in children Know how to build & manage workplace relationship Understand bullying & harassment in the workplace Why Choose Level 1 Certificate in Skills for Working in Child Care Industries Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Certificate in Skills for Working in Child Care Industries : Level 1 Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Detailed Course Curriculum Module 1: Caring for a Baby Module 2: Caring for a Child Module 3: Child Development (0-3 Years) Module 4: Developing Language and Communication Skills in Children Module 5: Building & Managing Workplace Relationship Module 6: Bullying & Harassment In The Workplace Assessment Method After completing each module of the Certificate in Skills for Working in Child Care Industries : Level 1, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for anyone who wants to learn the Certificate in Skills for Working in Child Care Industries : Level 1 industries or help young children develop in a nursery, childcare, or primary school setting. Requirements There are no specific requirements for this Certificate in Skills for Working in Child Care Industries : Level 1 course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Upon successful completion of this Certificate in Skills for Working in Child Care Industries : Level 1 course, you may be able to pursue a number of career opportunities in the childcare industry. Such as- Nursery Childcare and Education Early Years Education And much more. Certificates Certificate of completion Digital certificate - Included

Chef: Professional Chef Training Introducing the Professional Chef Training Course: Master the Art of Culinary Excellence! Are you ready to take your culinary skills to the next level? Look no further! Our Professional Chef Training Course is designed to transform passionate food enthusiasts into highly skilled culinary professionals. Whether you dream of becoming a renowned chef, owning your own restaurant, or simply want to elevate your cooking abilities, this course is your ticket to success! Our Professional Chef Training Course covers every aspect of culinary arts, from fundamental techniques to advanced culinary practices. With this Professional Chef Training course learn the art of food preparation, explore flavor profiles, experiment with innovative cooking methods, and master the art of presentation. Why Choose Professional Chef Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. Other Benefits Including this Professional Chef Training course PDF Certificate FREE Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Professional Chef Training course ] Chef: Professional Chef Training Course Curriculum of Professional Chef Training Industry Experts Designed this Professional Chef Training course into 15 detailed modules. Assessment Method of Professional Chef Training After completing each module of the Professional Chef Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Professional Chef Training After completing the MCQ/Assignment assessment for this Professional Chef Training course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Chef: Professional Chef Training Requirements Chef: Professional Chef Training There are no specific requirements for this Professional Chef Training course because it does not require any advanced knowledge or skills. Career path Chef: Professional Chef Training Certificates Certificate of completion Digital certificate - Included

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.