18684 Teaching courses in Pontarddulais delivered Online

Preschool Homeschool Online Learning

Identifying learning and training needs, designing and sourcing training and learning solutions, delivering and evaluating training.

Ensuring learning and development contributes to improved performance in the workplace at an individual, team and organisation level.

The Technical Specialist Course is designed for individuals looking to refine their communication and administrative abilities within a structured office environment. This course focuses on the essential elements of professional telephone handling, interoffice communication, record management, and key business support functions. Through modules covering everything from inbound and outbound calls to business writing, invoicing, and scheduling, learners are guided through the finer points of being an effective technical support professional in modern organisational settings. Each module offers insights into specific areas such as customer relationship management, communication etiquette, and maintaining filing systems. Whether you're aiming to build stronger rapport over the phone or enhance your invoicing and petty cash handling, this course brings clarity and precision to tasks often overlooked in busy office roles. The emphasis throughout is on communication, organisation, and professionalism — tailored for those who operate behind the scenes but keep operations moving smoothly. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Technical Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Technical Specialist training.

Learn how to create stunning face painting designs in our online course. Unleash your creativity and impress at every event!

Master the essentials of German language with our beginner's course led by Kieran Ball. From basic vocabulary to confident conversation, unlock the door to German fluency. Enroll now!

Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all. Who are you training? Culture and its impact on learning Breaking down cultural learning barriers Intercultural communication Cultural competency and its importance in the training room Training techniques for the diverse classroom Effective questioning and concept checking Having a global mindset

To streamline your website integration with Cademy, we invite you to schedule a Zoom consultation with one of our friendly developers. Prior to your appointment, please ensure your courses are published on Cademy. Additionally, confirm that you have the necessary permissions to modify your website. This includes accessing the admin panel of your content management system or website builder (such as Wordpress, Wix, Squarespace, etc.), or possessing the relevant credentials or instructions for site editing. If you are unsure about how to proceed, our developer will provide guidance during the call. During your consultation, a Cademy developer will assist you in embedding the free Cademy booking system into your website. You will be asked to share your screen, and our developer will guide you through the setup process step by step. Should you have any questions throughout the process, we are here to provide support and assistance.

This ilm recognised programme builds on the coaching fundamentals to focus on enhancing the coach’s self-awareness and coaching techniques, refining both practice and skill to develop a coaching style of leadership.

Transmisiones de Al Encuentro con Dios