17538 Teaching courses delivered On Demand

Do you know what colocation is? Are you wondering why you should use colocation? Then this course will be able to help you learn the basics of colocation and how it should be used. Description: As we have been experiencing in this modern age, businesses are utilising the internet to be able to execute it and to be able to succeed. This course is designed to help users know what collocation is and how to choose colocation provider. Colocation is one of the types of web hosting. This kind of web hosting is specifically designed and structured for small businesses and suited to small firms that have no capacity to have large web hosting service. In this course, you will be able to learn about collocation and the basics of it. You will be able to learn the advantages of collocation then know who provide colocation services. This course is designed to elaborate colocation extras, services and systems that will be helpful to those who are interested in web hosting through collocation. Who is the course for? Employees of the business industry and other businessmen who want to learn how to become profitable through web hosting, specifically colocation People who have an interest in colocation and how to effectively use this type of web hosting Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Web Hosting: Colocation course will be very beneficial and helpful, especially to the following careers: Businessman Marketing and Promotions Specialists Marketing Managers Product Creators Programmers Sales Managers Sales and Promotions Specialists Website Developer. Module-01 Introduction to colocation 00:30:00 Important consideration when choosing a colocation provider 00:30:00 The Basics On Colocation 00:30:00 Disadvantages of colocation 00:15:00 A Colocation Must 00:30:00 Module-02 Advantages of colocation 01:00:00 Before you get colocation services 00:15:00 Choosing A Colocation Provider 00:15:00 Choosing Your Colocation Backup 01:00:00 Colocation And Systems Redundancy 01:00:00 Module-03 Colocation Extras 00:15:00 Colocation Magnified 00:30:00 Colocation Managed And Unmanaged Services 00:15:00 Colocation Myths Exposed 00:15:00 Colocation Pros And Cons 00:15:00 Module-04 Colocation Security 00:30:00 Costs related to colocation 00:15:00 Dedicated hosting vs colocation hosting 01:00:00 Understanding colocation more 00:15:00 Extra fees in colocation 00:15:00 Module-05 Is Colocation Right for Your Business 00:30:00 Managed and unmanaged colocation 00:30:00 The Benefits Of Colocation 00:30:00 Tracking Colocation 00:15:00 Two Faces Of Colocation 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Para quién es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional Requisito de entrada: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. Evaluación: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. Proceso de dar un título: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24. Por qué elegirnos? Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; Videos tutoriales / materiales de los principales expertos de la industria; Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; Sistemas de examen eficientes para la evaluación y el resultado instantáneo; La calificación acreditada reconocida internacionalmente y en el Reino Unido; Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; El beneficio de solicitar la tarjeta de descuento extra de NUS; Asistencia 24/7 por correo electrónico. Trayectoria profesional: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Módulo Uno: Inicio 00:05:00 Módulo Dos: Ver El Panorama General 00:10:00 Módulo Tres: KPI (Indicadores Clave De Rendimiento) 00:10:00 Módulo Cuatro: Estrategias De Gestión Del Riesgo 00:10:00 Módulo Cinco: Reconocer Eventos De Aprendizaje 00:10:00 Módulo Seis: Usted Debe Saber Estas Respuestas y Más 00:05:00 Módulo Siete: Educación Financiera (I) 00:05:00 Módulo Ocho: Educación Financiera (II) 00:05:00 Módulo Nueve: La Visión Para Los Negocios En La Gerencia 00:10:00 Módulo Diez: Pensamiento Crítico En Los Negocios 00:05:00 Módulo Once: Palancas Financieras Claves 00:05:00 Módulo Doce: Finalizando 00:05:00 Evaluación Presente su tarea 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description If you have never used PayPal before, or have struggled while using the service, then this Paypal for Beginners course is just for you. Paypal allows you to pay online using money in your PayPal account, your bank account, or with a credit card and it is both safe, hassle-free and painless. In this course, you will explore the benefits that PayPal offers and learn everything you need to know about PayPal to start accepting payments online in minutes. Whether you are planning to set up an online business and want to integrate PayPal payment among your payment options or you are working as a freelancer and want to receive your payment through Paypal, then enrolling in this course can exceedingly benefit you. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Paypal for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Paypal for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 Why Use PayPal 00:03:00 Register for PayPal 00:02:00 PayPal Personal Account 00:03:00 PayPal Business Account 00:01:00 Start Creating PayPal Buttons 00:01:00 Module: 02 Create a Shopping Cart Button 00:08:00 Adding The Button Code to Your Website 00:04:00 Create a Buy Now Button 00:01:00 Create a Donation Button 00:02:00 Create a Subscription Button 00:02:00 Create an Automatic Billing Button 00:01:00 Module: 03 Create an Installment Button 00:01:00 Avoiding Scammers and Hackers 00:02:00 PayPal Custom Invoices 00:05:00 PayPal Holding Funds 00:06:00 180 PayPal Limit 00:06:00 PayPal Debit Card 00:05:00 Withdrawl Limits 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Economic Recession is defined by the economists is when the GDP of a nation shows a decline in more than half or more and this is usually headed by several quarters of slowing economic growth. An economic recession can significantly affect the businesses and unemployment since cost cutting will often be implemented during the recession. This course will help you to know how to prevent these from happening. Moreover, this course is designed to learn what affects the economic growth in a nation. How Economic Recession can affect businesses and unemployment rate of a country. This course will discuss what causes the economic recession and how to avoid it. Lastly, this course will help businessmen and strategist to predict what will happen to their business and how to avoid the negative impacts or at least lessen it to avoid bankruptcy. Who is the course for? Businessmen and people who work with the sales and operation departments of business or company to be able to learn how the economy works. People who have an interest in economics. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Online Economic Recession Course would be beneficial for the following careers: Business Analyst and Strategist Businessmen Economist Entrepreneurs Sales Specialist Strategists. Chapter-01 Introduction To Economic Recession 00:15:00 Chapter-02 The Impact of Economic Recession 01:00:00 Chapter-03 Economic Recession and Its Effects on Business 00:30:00 Chapter-04 Economic Recession Proof Idea For Business 01:00:00 Chapter-05 Economic Recession and Job Cuts 01:00:00 Chapter-06 About Of Bankruptcy and Credit Crunch 00:15:00 Chapter-07 How To Surviving an Economic Recession 00:30:00 Mock Exam Mock Exam- Online Economic Recession Course 00:20:00 Final Exam Final Exam- Online Economic Recession Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Dive into the intricate world of event execution and evaluation. Cultivate operational excellence, navigate unexpected challenges, ensure safety and security, and harness the power of post-event analysis to continuously improve your event management skills. After the successful completion of the course, you will be able to learn about the following, Managing event operations, including event setup, staffing, and execution. Addressing unexpected challenges and changes during the event. Managing event safety and security. Importance of Event Evaluation. Conducting post-event evaluations. Developing recommendations for future events based on evaluation findings. Discover the intricacies of event marketing through this course, where you'll explore topics such as understanding diverse target audiences, creating powerful event branding, crafting effective marketing materials, utilizing appropriate channels, and analyzing promotional efforts. Gain insights into current marketing trends shaping the industry.   This course equips participants with hands-on expertise in executing flawless events. From managing operations and ensuring safety to addressing unforeseen challenges, participants will learn the art of post-event evaluations. The course culminates in the development of strategic recommendations, preparing graduates for diverse roles in the dynamic field of event execution and evaluation. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Executing and Evaluating Events Self-paced pre-recorded learning content on this topic. Executing and Evaluating Events Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Event Operations Manager Event Safety Coordinator Event Execution Specialist Evaluation Analyst Event Manager Operations Coordinator Safety and Security Manager Event Planning Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

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NVQ Assessor : How to become a Professional Assessor - CPD Certified *** This NVQ Assessor course is knowledge based and will not provide formal qualification. This Course is suitable for those who are looking to take ideas & gathering knowledge about Assessor rules *** Would you like to explore the concept of the NVQ assessor? Our NVQ assessor course will describe all essential topics, including the assessment concepts and the NVQ assessor overview. The NVQ assessor course teaches you how to improve your professional and communication abilities. Also, the training for NVQ assessors teaches how to conduct assessments, offer comments, and offer support. Numerous assessment-related issues are covered in the NVQ assessor training. Upon finishing the NVQ assessor course, you will be able to offer guidance on continuous improvement and quality assurance. The NVQ assessor training also covers legal and ethical viewpoints. All things considered, the NVQ assessor course is ideal for evaluations, real-world applications, and being ready for NVQ assessor certification. So, enrol quickly! Special Offers of this NVQ assessor: NVQ assessor Course This NVQ assessor Course includes a FREE PDF Certificate. Lifetime access to this NVQ assessor Course Instant access to this NVQ assessor Course Get FREE Tutor Support to this NVQ assessor Course NVQ Assessor : How to become a Professional Assessor - CPD Certified Unlock your career potential with our NVQ Assessor course. Gain the skills to become a certified NVQ assessor and excel in vocational education. Elevate your expertise and join the ranks of esteemed NVQ assessors. Who is this course for? NVQ Assessor : How to become a Professional Assessor - CPD Certified The NVQ assessor diploma is intended for a broad group of people who want to improve their NVQ assessor knowledge and abilities. NB: Please be informed that this course doesn't provide any formal qualification. To get qualified, you have to join programs such as - Level 3 Certificate in Assessing Vocational Achievement (CAVA) formerly A1 Online NVQ Level 3 Assessing (CAVA) Level 3 Award in Understanding the Principles and Practices of Assessment (RQF) Level 3 Award in Understanding the Principles and Practices of Assessment (CAVA, A1, TAQA) Level 4 Award in Internal Quality Assurance Classroom NVQ Level 3 Assessing (CAVA) Requirements NVQ Assessor : How to become a Professional Assessor - CPD Certified To enrol this NVQ assessor Course, students must fulfil the following requirements. To join in our NVQ assessor Course, you must have a strong command of the English language. To successfully complete our NVQ assessor Course, you must be vivacious and self driven. To complete our NVQ assessor Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this NVQ assessor Course. Career path NVQ Assessor : How to become a Professional Assessor - CPD Certified After completing this course, you will learn many useful & transferable skills. You can use these skills to apply for various jobs in many different sectors.

Influencing Virtual Teams: 5 Best Practices for Success In a new reality, distributed teams have become the norm in many organizations, but this also comes with unique challenges that teams need to cope with. In this session, Hassan Osman, an expert in working remotely, will cover tips and tactics about how you can effectively manage your team members while they work from home.Learning Objectives In this session, you will learn:The number one reason why virtual teams failHow to communicate more effectively with your teamTactics that will help you assign and Participant work in a remote environment. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Looking for a way of getting your creative juices flowing? Want to make an impact in other people's lives? Then learn how to make and market your products online effectively. Description:  The internet is an amazing tool and something to be appreciated by everyone in this era. It has made communication and teamwork so much easier but also created a whole new generation of entrepreneurs and a new playground for marketers. And now you can be one of those people and learn to create and market your own products online using this course. Through this course, you will be able to identify different product demands over the internet and learn to create your own. You can also expect to learn how to get high-profit margins by making products quickly, efficiently and effectively. Get a turnaround within 24 hours and get started on the next idea of yours. You will need to brainstorm throughout the entire process in order to come up with new ideas that will convince the marketplace that your products or services can benefit them. So get this course now and explore how to make a unique function quick and sell it at a very high-profit margin. Who is the course for? Individuals who want to start their own online information business. New online marketers. Individuals who want to make money. Individuals with great ideas but don't know where to start from. Anyone with working knowledge of internet and wants to profit from the web. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Product Creation will be very beneficial and helpful, especially to the following careers: Web writer or content marketer Social Media Marketer Digital Products Specialist Entrepreneur Product Creator Content Manager E-book designer/creator E-book writer Content editor. Module 1: Introduction to Product Creation It All Starts with an Idea 02:00:00 Whether or not you are capable of creating the products yourself is unimportant. 00:30:00 Should You be the Manufacturer, as well as the Creator? 01:00:00 Three 'Musts' for Successful Product Creation 00:30:00 Gathering Testimonials and Refining Your Product in One Fell Swoop 00:15:00 Product Creation Pitfalls to Avoid 01:00:00 Price Testing: A Critical Element of Marketing Success 00:15:00 Deciding Upon Delivery Methods for Your Product 00:15:00 Applying the Final Touches to Your Product 00:15:00 Guaranteeing Your New Product 00:15:00 Terms of Use: A Critical Protection for Your New Product 00:15:00 Increasing the Value of Your Product 00:30:00 Module 2: Creating Information Product Introduction 00:15:00 Why Would You Create an Information Product? 02:00:00 Getting an Idea for your Product 00:15:00 So how can we research what people are looking for? 01:00:00 Research and Building up Knowledge 01:00:00 Types of Info Product 00:15:00 Tools you may need to produce your Product. 00:15:00 Creating Your Product Outline 01:00:00 Create It Yourself or Outsource It 00:30:00 How to Create a Video Informational Product 01:00:00 How to Add Value to Your Product 01:00:00 Sale Page Tips 00:30:00 Conclusion 00:15:00 Module 3: Creating Best Selling Product Introduction 00:15:00 Step1 Create A Product Concept 00:30:00 Step 2 Create A Blueprint Of The Product 01:00:00 Step 3 Create The Core Product 00:30:00 Step 4 Add More Value To The Core Product 00:30:00 Step 5 Create eCovers Easily In Minutes For Free 00:30:00 Step 6 Do A Mini-Launch And Make Money Online 01:00:00 Step 7 Establish A Stronger Online Business 00:30:00 Summary 00:15:00 Module 4: Creating E-Book How To Start To Write An Ebook 01:00:00 Creative Ways To Attract Buyers For Your Product 00:15:00 How To Effectively Draft The Table Of Content Of Your Book 01:00:00 Writing Content Yourself versus Outsourcing 01:00:00 Best Ways To Outsource 00:30:00 Who Should You Hire To Create Your Product 00:30:00 Benefits Of A Long Term Working Relationship With The People You Outsource To 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Advanced Diploma in Product Creation 00:20:00 Final Exam Final Exam - Advanced Diploma in Product Creation 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00