17549 Teaching courses in Hamilton delivered On Demand

Overview With the ever-increasing demand for UK Pension System in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in UK Pension System may be. Learning about UK Pension System or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in UK Pension System . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on UK Pension System is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this UK Pension System course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this UK Pension System course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this UK Pension System course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of UK Pension System , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in UK Pension System , Anyone looking for a certificate of completion on doing an online training on this topic, Students of UK Pension System , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This UK Pension System course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.     Course Curriculum Module 1 An Introduction to Pensions. An Introduction to Pensions. 00:00 Module 2 Understanding Pension Scheme Types. Understanding Pension Scheme Types. 00:00 Module 3 Investment Strategies for Pensions. Investment Strategies for Pensions. 00:00 Module 4 Pension Drawdown Strategies. Pension Drawdown Strategies. 00:00 Module 5 Pension taxation. Pension taxation. 00:00 Module 6 Pension Administration. Pension Administration. 00:00 Module 7 Retirement Income Management. Retirement Income Management. 00:00

Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Do you want to delve deeper into the intriguing fields of Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE)? we have designed a special solution for you to make you aware and provide knowledge about Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE). By attending our Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course, practitioners will have a deeper understanding of the complexities surrounding child exploitation problems. This Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course, will cover the risk factors and the role of children. A number of exploitation warning signs are also explained in this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course. The reasoning behind young people's reactions to them is also explained in Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE). Best practices for handling problems and directing pupils to social services are described in our Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course. Join this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course to realize all that you can achieve! Learning Outcome of this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Course After completing the Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course, learners will know about: A clear overview of CSE and CCE from this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course. This Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course also describes risk factors, warning signs, and consequences. The in-depth information about CCE, you will get from the Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course. Overall this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course will help to acquire the best practices for the concerns. Special Offers of this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Course This Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Course includes a FREE PDF Certificate. Lifetime access to this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Course Instant access to this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Course Get FREE Tutor Support from Monday to Friday in this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Course Main Course: Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Course Free Courses Course 01: Speech & Language Therapy Course 02: Level 4 Early Years Course [Note: Free PDF certificate as soon as completing the Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course] Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Industry Experts Designed this Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE)Course into 04 detailed modules. Course Curriculum of Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Module 01: An Overview of CSE and CCE Module 02: CSE: Risk Factors, Warning Signs, and Consequences Module 03: A Closer Look to CCE Module 04: Best Practice for Responding to Concerns Assessment Method of Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) After completing each module of the Child Sexual Exploitation & Child Criminal Exploitation Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) After completing the MCQ/Assignment assessment for this Child Sexual Exploitation & Child Criminal Exploitation course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) This Child Sexual Exploitation & Child Criminal Exploitation: Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course is very beneficial for anybody who works with children, adolescents, or families. Requirements Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Students who intend to enroll in this Child Sexual Exploitation & Child Criminal Exploitation: Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) course must meet the following requirements: Child Sexual Exploitation: Good command of the English language Child Sexual Exploitation: Must be vivacious and self-driven. Child Sexual Exploitation: Basic computer knowledge Child Sexual Exploitation: A minimum of 16 years of age is required. Career path Child Sexual Exploitation & Child Criminal Exploitation: Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) Start a lucrative career in the rapidly expanding Child Sexual Exploitation & Child Criminal Exploitation (CSE & CCE) field with the aid of this in-depth training. Certificates Certificate of completion Digital certificate - Included

Level 2 Certificate in Behaviour that Challenges in Children Course Online The main goal of this Level 2 Certificate in Behaviour that Challenges in Children course is to increase learners' awareness and understanding of challenging behaviour in children and its consequences. You will be able to identify the challenges and whether they pose a risk to the child or others, reducing the child's standard of living. By completing this Level 2 Certificate in Behaviour that Challenges in Children course, you will gain in-depth knowledge of challenging behaviour, which will help you progress onto other relevant qualifications and into relevant employment in the health and social care sector. It could be beneficial to students working in educational settings. Enrol on our exclusive Level 2 Certificate in Behaviour that Challenges in Children course today and involve yourself in the major behavioral challenges that children may face and be the true hero by assisting them in controlling their behaviour in the most appropriate manner. Special Offers of this Level 2 Certificate in Behaviour that Challenges in Children Course This Level 2 Certificate in Behaviour that Challenges in Children Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Behaviour that Challenges in Children Course Instant access to this Level 2 Certificate in Behaviour that Challenges in Children Course Get FREE Tutor Support from Monday to Friday in this Level 2 Certificate in Behaviour that Challenges in Children Course Courses are included in this Level 2 Certificate in Behaviour that Challenges in Children Course Course 01: Level 2 Certificate in Behaviour that Challenges in Children Course 02: Care and support for Vulnerable Children Course 03: Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children [ Note: Free PDF certificate as soon as completing the Level 2 Certificate in Behaviour that Challenges in Children Course] Level 2 Certificate in Behaviour that Challenges in Children Course Online Industry Experts Designed this Level 2 Certificate in Behaviour that Challenges in Children Course into 04 detailed modules. Course Curriculum of Level 2 Certificate in Behaviour that Challenges in Children Course Module 01: Understand Behaviour That Challenges Module 02: Understand How to Support Positive Behaviour Module 03: Understand the Importance of Effective Communication and the Management of Behaviour That Challenges Module 04: Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour That Challenges Assessment Method of Level 2 Certificate in Behaviour that Challenges in Children Course After completing each module of the Level 2 Certificate in Behaviour that Challenges in Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 2 Certificate in Behaviour that Challenges in Children Course After completing the MCQ/Assignment assessment for this Level 2 Certificate in Behaviour that Challenges in Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Certificate in Behaviour that Challenges in Children Course Online There are no specific recommended prior learning requirements for Level 2 Certificate in Behaviour that Challenges in Children qualification. Learners who have already completed a Level 1 qualification in healthcare, social care, childcare, or supporting learning may find it useful. Requirements Level 2 Certificate in Behaviour that Challenges in Children Course Online Students who intend to enrol in this Level 2 Certificate in Behaviour that Challenges in Children Course must meet the following requirements: Level 2 Certificate in Behaviour that Challenges in Children: Good command of the English language. Level 2 Certificate in Behaviour that Challenges in Children: Must be vivacious and self-driven Level 2 Certificate in Behaviour that Challenges in Children: Basic computer knowledge. Level 2 Certificate in Behaviour that Challenges in Children: A minimum of 16 years of age is required Career path Level 2 Certificate in Behaviour that Challenges in Children Course Online This Level 2 Certificate in Behaviour that Challenges in Children course will provide you with all of the theoretical knowledge you will need to excel in the relevant field. After completing this course, you will be equipped with a wide range of skills needed to secure a position in the sector. Certificates Certificate of completion Digital certificate - Included

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Key Account Management Training Course is indispensable in today's business landscape, where fostering enduring client relationships is paramount. Through this course, individuals grasp the intricacies of nurturing key accounts, mastering techniques to deliver exceptional value while ensuring client satisfaction. Understanding the nuances of Key Account Management (KAM) enables professionals to strategize effectively, navigate complexities, and ultimately drive business growth. In the modern world, where competition is fierce and customer expectations are ever-evolving, proficiency in KAM is not just advantageous but essential. Acquiring this skill significantly enhances one's employability in the UK job market, with salaries ranging from £30,000 to £60,000 annually depending on experience and industry. The demand for Key Account Management expertise is on the rise, with a noticeable increase of 15% in job opportunities across various sectors. Embracing this Key Account Management course empowers individuals to thrive in the dynamic realm of account management, equipping them with the prowess to foster lasting client relationships and drive organizational success. Key Features: CPD Certified Key Account Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Key Account Management Module 02: Purpose of Key Account Management Module 03: Understanding Key Accounts Module 04: Elements of Key Account Management Module 05: What Makes a Good Key Account Manager Module 06: Building and Delivering Value to Key Accounts Module 07: Key Account Planning Module 08: Business Customer Marketing and Development Module 09: Developing Key Relationships Module 10: The Importance of Record Keeping for Key Account Management Module 11: Internal KAM Aspects Module 12: The Value Proposition Learning Outcomes: Analyze key account objectives and strategies for effective implementation. Identify factors contributing to successful key account management relationships. Develop comprehensive key account plans to maximize business opportunities. Apply business customer marketing techniques to enhance key account development. Cultivate strong internal relationships to support key account management initiatives. Utilize effective record-keeping practices to monitor and evaluate key account performance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Key Account Management Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Key Account Management Training. Moreover, this course is ideal for: Sales professionals seeking advanced client management skills. Marketing managers aiming to strengthen customer relationships. Business development executives focusing on key account growth strategies. Account managers transitioning to key account management roles. Entrepreneurs looking to enhance their business customer management expertise. Requirements There are no requirements needed to enrol into this Key Account Management Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Key Account Management Training course. Career path After finishing this Key Account Management Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Key Account Management Training are: Key Account Manager - £30K to 50K/year. Business Development Executive - £25K to 35K/year. Sales Manager - £35K to 60K/year. Account Director - £40K to 70K/year. Marketing Manager - £30K to 50K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's rapidly evolving regulatory landscape, navigating compliance intricacies is imperative for businesses. This online Compliance Management Training Course provides a comprehensive understanding of compliance frameworks and equips individuals with essential skills to ensure organizational adherence to legal and ethical standards. Covering modules ranging from the fundamentals of compliance to risk assessment and management, this course instills expertise crucial for mitigating potential legal liabilities and safeguarding corporate integrity. In the UK, where stringent regulatory requirements prevail, proficiency in Compliance Management is highly sought after by employers across diverse sectors. Acquiring this skill not only enhances job prospects but also commands competitive salaries, with median salaries ranging from £30,000 to £60,000 annually depending on experience and industry. The significance of this course is further underscored by the escalating demand for compliance professionals, with job opportunities projected to increase by 6% annually, outpacing the average job growth rate. In essence, investing in Compliance Management education not only opens doors to lucrative career prospects but also fortifies organizational resilience in an increasingly regulated environment. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Compliance Module 02: Compliance Management System Module 03: Basic Elements of Effective Compliance Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Introduction to Risk and Basic Risk Types Module 07: Further Risk Types Module 08: Introduction to Risk Management Module 09: Risk Management Process Module 10: Risk Assessment and Risk Treatment Module 11: Types of Risk Management Learning Outcomes: Identify key compliance principles for organisational adherence and governance. Implement a robust compliance management system to ensure regulatory compliance. Analyse basic elements crucial for an effective compliance framework. Conduct compliance audits to assess adherence to regulatory requirements. Understand the correlation between compliance and ethical business practices. Differentiate between various types of risks and their management strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Compliance Management Online Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Compliance Management. Moreover, this course is ideal for: Compliance officers seeking advanced knowledge in compliance management. Legal professionals aiming to enhance their understanding of compliance frameworks. Business professionals responsible for ensuring regulatory adherence within their organisations. Risk management professionals interested in integrating compliance into their strategies. Corporate executives striving to foster a culture of ethical and compliant conduct. Requirements There are no requirements needed to enrol into this Compliance Management Online Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Compliance Management Online Training course. Career path After finishing this Compliance Management Online Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Compliance Management are: Compliance Officer - £40K to 70K/year. Risk Analyst - £35K to 55K/year. Compliance Manager - £50K to 80K/year. Regulatory Affairs Specialist - £45K to 65K/year. Corporate Governance Advisor - £45K to 70K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.