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For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.
Do you want to find better ways to become successful? Are you open for different kinds of opportunities to become profitable and successful? If yes, then this is perfect for you! Description: In this course, you will be learning how to discover lucrative opportunities. You will be able to learn about basic opportunities and how to identify your goals which will yield to profit. You will learn about the different opportunities in the stock market. Through this course, you will learn how to take advantage of the housing crisis. Also, you will be learning more about internet marketing and the downside of not cashing in on opportunities. Who is the course for? Businessmen, Investors or anyone who is interested to discover opportunities. People who have the interest to find opportunities and be successful in it. Entry Requirement: This course is available to all learners, of all academic backgrounds Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Discover Lucrative Opportunities is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneurs Investors Managers Marketers. Discover Lucrative Opportunities What Is Opportunity Miner? 01:00:00 Check Out The Stock Market 01:00:00 Identify Your Goals And Priorities 00:30:00 Take Advantage Of The Housing Crisis 01:00:00 About Internet Marketing 01:00:00 The Down Side To Not Cashing In On Opportunities 00:30:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Do you want to reduce the dissension and enhance the connections in your professional life? This course can enable you to do that by uncovering the hidden cause behind a tonne of the disagreements and miscommunication we as a whole face-generational contrasts. Description: Understanding the background, states of mind and work styles of every generation is important for a manager. If they need to successfully mentor and communicate at that point understanding these differences is central to making a quiet and respectful workplace for all employees. This course will enable you to figure out how to characterise a generation. You will likewise take in the qualities of each of the four generations and learn how to manage their uniqueness. Who is the course for? Business owners. Managers. Team leaders Individuals who want to bridge the generation gap at the workplace. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Bridging the Generation Gap in The Workplace Course will be very beneficial and helpful, especially to the following careers: Supervisor at different workplaces. Volunteer. Lecturer. Entrepreneur. Much more. Module One - Getting Started 01:00:00 Module Two - History 00:30:00 Module Three - Traditionalist 01:00:00 Module Four - Baby Boomers 01:00:00 Module Five - Generation X 01:00:00 Module Six - Generation Y 01:00:00 Module Seven - Differentiations Between 01:00:00 Module Eight - Finding Common Ground 01:00:00 Module Nine - Conflict Management (I) 01:00:00 Module Ten - Conflict Management (II) 01:00:00 Module Eleven - The Power of 4 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Bridging the Generation Gap in the Workplace Course- Activities 00:00:00 Mock Exam Mock Exam- Bridging the Generation Gap in the Workplace Course 00:20:00 Final Exam Final Exam- Bridging the Generation Gap in the Workplace Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Want to learn how to become the star of your corporate organisation? Do you want to learn the secrets behind the promotions at workplaces? Are you aiming excel at your workplace? Are you looking for the reasons of how to become the employee of the month? If yes is your answer, then enrol now and benefit from the course. Description: The corporate world is a place wherein an individual needs to carve out one's approach to get to the higher echelon of the firm's ladder. It is the workplace where the employees face a level of competition to seek praises in the form of promotions or increment. Through this course you will learn about the level of competition that you will have to face as an employee and how will you deal with it to cope up at your workplace. You will also go through the effects of generational differences in management styles and how a generation can become a source of competition. In this course you will learn the necessary skills, knowledge and information of how to become successful in corporate world. Who is the course for? Individuals who are looking for promotion. People who are looking jobs. Individuals who are willing to increase their value at their workplaces. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Become a corporate rockstar course is a useful qualification to possess and would be beneficial for the following careers: Supervisors. Managers. Team leaders. Executives. Staff members. Becomeing a Corporate Rockstar INTRODUCTION 00:30:00 Creating A Positive Competitive Workplace Culture 01:30:00 Analyzing The Time and Energy Tradeoff in high Performance 01:30:00 Using Benchmarking In Setting Performance Targets 01:00:00 How To Show Off Your Strength 00:30:00 Keep Learning And Sharing 01:00:00 CONCLUSION 00:15:00 Corporate Skills You Have To Have A Different Product 00:30:00 Pick A Name 00:30:00 Get People Involved 00:30:00 Catchy Marketing 00:30:00 Be Confident 00:30:00 Review Yourself 00:30:00 Business Management: Corporate Behaviour Module One - Getting Started 00:15:00 Module Two - The Science of Behavior 00:30:00 Module Three - Benefits for Corporate Behavior 01:00:00 Module Four - Most Common Categories of Corporate Behavior 01:00:00 Module Five - Managerial Structure 00:30:00 Module Six - Company Values and Ethics 01:00:00 Module Seven - Employee Accountability 00:30:00 Module Eight - Workplace Incidents 01:00:00 Module Nine - Designing and Implementing 01:00:00 Module Ten - Corporate Team Behavior 01:00:00 Module Eleven - Auditing Corporate Behavior 01:00:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: One reason people change jobs in that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating employees, it makes good sense to go one step further and make the new employee feel like they have made a good decision to come to this company. This Employee Orientation Certificate Course is just the start that you need. You will learn the role of the human resource department in the orientation program, the importance of having an employee handbook for new and long-term employees, and more. Learning Outcomes: Learn the significance of an orientation program and its value for an organisation Know about the role of the human resource department for the orientation program Learn the ways the commitment curve impacts the new employees as well as the managers Get to know the things that the companies can do in case of delivering their pledge to the new employees Know the critical elements of productive employee training Knowing the importance of keeping an employee handbook for the fresh and sustainable employees for a longer-term Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Employee Orientation Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Employee Orientation Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Building Employee Commitment and Engagement 00:30:00 Perception 00:15:00 Fast-Track Orientation 00:15:00 Designing a Successful Orientation Program 00:30:00 The Commitment Curve 00:15:00 Nine Orientation Habits of World-Class Employers 00:30:00 Obtaining Buy-In 00:15:00 Employee Training 00:30:00 Adult Learning 00:15:00 Creating Employee Manuals 00:15:00 Mock Exam Mock Exam- Employee Orientation Certificate Course 00:20:00 Final Exam Final Exam- Employee Orientation Certificate Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description Windows 10 comes with different and effective features. But most often users get in trouble. Don't worry. Our Windows 10 End User course will assist you to learn all the difficulties in very easy ways. The Windows 10 End User course incorporates some basic issues of Microsoft Windows 10 operating methods to make you acquainted with its functions. The course assists you to know how to customize, personalize, and execute different areas of Windows 10. It teaches you also how to explore files, maps, operate mail, calendar, and weather features. It also teaches how to update, install, and find out troubleshoot from the applications. He makes you familiar with different programs like Microsoft Word, Excel, and PowerPoint etc. it teaches you internet browsing and other effective relevant features. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Windows 10 End User is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Windows 10 End User is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 Logging In 00:02:00 The Startup Screen 00:03:00 Exploring the Desktop 00:02:00 General Navigation 00:04:00 Introducing the Action Center and Control Panel 00:02:00 Launching Applications 00:03:00 Interacting with Windows 00:06:00 Quitting Applications 00:04:00 Pinning Applications 00:03:00 Customizing the Start Menu 00:03:00 Module: 02 Customizing the Task Bar 00:02:00 Multitasking to Switch Between Multiple Applications 00:03:00 Managing several deskstops Using Task View 00:03:00 Overview of the drive and folder structure 00:04:00 Using Navigation Pane, Details Pane, Preview Pane 00:04:00 Menus and Ribbons 00:03:00 Viewing and Editing File Properties_Revised 00:04:00 Creating Files 00:06:00 Selecting, Moving, and Copying Files_Revised 00:06:00 Renaming Files and Folders 00:03:00 Deleting and Restoring from the Recycle Bin 00:05:00 Module: 03 Create and use shortcuts_Revised 00:05:00 Zip and Unzip 00:07:00 Changing the Sort and Group by 00:06:00 Add Columns to the Explorer View 00:04:00 Creating and Using a Library 00:07:00 Pin Frequent Places Customizing File Explorer 00:04:00 Configuring Files and Explore Options 00:03:00 Logging In or Setting Up OneDrive 00:02:00 Storing and acessing files on OneDrive 00:03:00 Sharing Files Through OneDrive 00:05:00 Syncing Files on OneDrive 00:03:00 Module: 04 Browsing the Web 00:02:00 Customize Top Sites 00:02:00 Using Tabs 00:03:00 Add and Use Favorites 00:03:00 Organize Favorites with Folders 00:02:00 Background Settings 00:04:00 Lock Screen 00:02:00 Change Windows Themes 00:02:00 Personalize Start 00:04:00 Change Screen Resolution 00:02:00 Module: 05 Adjust Notifications and Actions 00:02:00 Course Recap Complete 00:01:00 Course Recap Complete 00:01:00 Mail Send a Message 00:04:00 Adding & Editing- Contacts & Accounts 00:05:00 People Search Link and Share Contacts 00:04:00 Calendar Configuring and Viewing 00:04:00 Calendar Changing Views Creating and Editing Events 00:07:00 Weather Add Favorite Locations and Viewing the Weather 00:04:00 Adjust Audio Settings 00:02:00 Managing Accounts and Sign In Options 00:03:00 Module: 06 Weather- Viewing Historical Data nad Weather Maps 00:03:00 Installing Applications from the Windows Store 00:03:00 Tablet Mode 00:03:00 Using Saving Sharing Web Notes 00:04:00 Downloading Files 00:02:00 Viewing and Clearing History 00:02:00 Cortana Setup 00:03:00 Using Cortana 00:03:00 Maps- Search Get Directions Choose View 00:04:00 Maps- Search Tips and Favorites 00:04:00 Module: 07 Maps- More Search Tips and Map Settings 00:03:00 Photos - Browsing_REVISED 00:05:00 Photos - Using Editing Tools_REVISED 00:04:00 Mail- Add Accounts 00:05:00 Mail- Personalizing and Configuring- 00:04:00 Installing Applications From the Web 00:03:00 Setting Application Defaults 00:03:00 Setting App Privacy and Permissions 00:02:00 Uninstalling Applications 00:01:00 Configure Windows Defender and Windows Updates 00:02:00 Module: 08 Backing Up and Restoring Files and Using Recover to Reset Your PC 00:07:00 Access Task Manage 00:02:00 Accessing the Action Center to View Messages 00:02:00 Manage Sleep and Screen Saver 00:03:00 Managing Devices 00:03:00 Change Type Settings 00:01:00 Adjust Mouse and Touchpad Settings 00:03:00 Adjust Autoplay Settings 00:02:00 Adding Files to a Library 00:09:00 Change Default Storage Locations 00:02:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Are you aware of the importance of personal development? Do you want to know how to improve yourself to be able to achieve self-development? If yes, then this course has been designed for you! Description: The impression of self-development and self-awareness is as old as our existence. From the time we blended to care of individuals, the idea of developing into someone better through improvement and development is a normal trait. With the improvement of technology and innovation methods, personal development is more likely to end up being more sensible. We have discovered how to specify target goals and detailed theories on personal development. In this course, you will be taught how to develop your capacity to test these potential results and discover focal measures about how to exist. This course will cover various aspects of personal development. While confidence is infectious so is the absence of confidence. It is basic for all people that they project a constructive and confident picture keeping in mind that the end goal to be considered is important. Execution and achievement can change just as a result of the picture being seen by other people. As human beings, we are all in charge of our image and we should recollect that when a woman fortune is not sparkling, it is us who are in charge of deciding how confident we feel. So, this course will cover various aspects of personal development and you will be equipped with the skills to enhance your personal development or others. Who is the course for? Professionals who are helping people build their personal goals. People who have an interest in the personal development concepts. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists. Personal Development: Quantum Leap Strategy Personal Development Basics 00:30:00 Have A Critical Look At Yourself 0 00:30:00 Explicitly Defines What You Want To Work On 02:00:00 Write Out A Personal Development Plan 01:00:00 Learn How To Use Imagery To Manifest 01:00:00 The Importance Of Believing In Yourself 00:30:00 Wrapping 00:15:00 Mock Exam Mock Exam- Personal Development: Quantum Leap Strategy 00:20:00 Final Exam Final Exam- Personal Development: Quantum Leap Strategy 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
