12338 Teaching & Training courses in Ryton delivered Online

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Content & Social Media Executive skills? If yes, then you have come to the right place. Our comprehensive course on Content & Social Media Executive will assist you in producing the best possible outcome by mastering the Content & Social Media Executive skills. The Content & Social Media Executive course is for those who want to be successful. In the Content & Social Media Executive course, you will learn the essential knowledge needed to become well versed in Content & Social Media Executive. Our Content & Social Media Executive course starts with the basics of Content & Social Media Executive and gradually progresses towards advanced topics. Therefore, each lesson of this Content & Social Media Executive course is intuitive and easy to understand. Why would you choose the Content & Social Media Executive course from Compliance Central: Lifetime access to Content & Social Media Executive course materials Full tutor support is available from Monday to Friday with the Content & Social Media Executive course Learn Content & Social Media Executive skills at your own pace from the comfort of your home Gain a complete understanding of Content & Social Media Executive course Accessible, informative Content & Social Media Executive learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Content & Social Media Executive bundle Study Content & Social Media Executive in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Content & Social Media Executive Course Improve your chance of gaining in demand skills and better earning potential by completing the Content & Social Media Executive Content & Social Media Executive Curriculum Breakdown of the Content & Social Media Executive Course Section 1: Introduction Unit 1: Introduction Section 2: Importance of Social Media Marketing for Business Unit 1: Why Social Media Marketing is Important for Every Business Unit 2: Social Media Terminology Section 3: Creating a Social Media Strategy Unit 1: How to Create an Internet Marketing System That Will Generate Sales Unit 2: How to Find Sources for Great Posts Unit 3: How to Create a Social Media Calendar Unit 4: Elements for the Perfect Posts Unit 5: How to Create Standard Social Media Messages Unit 6: How to Stay in Touch with Your Followers Unit 7: How to Evaluate Your Social Media Campaigns CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Content & Social Media Executive course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Content & Social Media Executive. It is also great for professionals who are already working in Content & Social Media Executive and want to get promoted at work. Requirements To enrol in this Content & Social Media Executive course, all you need is a basic understanding of the English Language and an internet connection. Career path The Content & Social Media Executive course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Content & Social Media Executive. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Special Educational Needs Coordinators in Early Years Settings skills? If yes, then you have come to the right place. Our comprehensive course on Special Educational Needs Coordinators in Early Years Settings will assist you in producing the best possible outcome by mastering the Special Educational Needs Coordinators in Early Years Settings skills. The Special Educational Needs Coordinators in Early Years Settings course is for those who want to be successful. In the Special Educational Needs Coordinators in Early Years Settings course, you will learn the essential knowledge needed to become well versed in Special Educational Needs Coordinators in Early Years Settings. Our Special Educational Needs Coordinators in Early Years Settings course starts with the basics of Special Educational Needs Coordinators in Early Years Settings and gradually progresses towards advanced topics. Therefore, each lesson of this Special Educational Needs Coordinators in Early Years Settings course is intuitive and easy to understand. Why would you choose the Special Educational Needs Coordinators in Early Years Settings course from Compliance Central: Lifetime access to Special Educational Needs Coordinators in Early Years Settings course materials Full tutor support is available from Monday to Friday with the Special Educational Needs Coordinators in Early Years Settings course Learn Special Educational Needs Coordinators in Early Years Settings skills at your own pace from the comfort of your home Gain a complete understanding of Special Educational Needs Coordinators in Early Years Settings course Accessible, informative Special Educational Needs Coordinators in Early Years Settings learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Special Educational Needs Coordinators in Early Years Settings Study Special Educational Needs Coordinators in Early Years Settings in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Special Educational Needs Coordinators in Early Years Settings Course Special Educational Needs Coordinators in Early Years Settings Curriculum Breakdown of the Special Educational Needs Coordinators in Early Years Settings Course Module 01: Introduction to SEN Co-ordination Module 02: The SENCO Role in Policy and Practice Module 03: Roles and Responsibilities within whole School SEN Co-ordination Module 04: Supporting Teaching and Learning Module 05: The SENCO and the Senior Leadership Team Module 06: Supporting Colleagues and working with Professionals and Organisations beyond the School Module 07: Developing Relationship with Pupils and Parents Module 08: SENCO's Role in Leading and Managing SEND Administration Module 09: Challenges and Opportunities Module 10: Developing Inclusive Practice and the Future SENCO Role CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Special Educational Needs Coordinators in Early Years Settings course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Special Educational Needs Coordinators in Early Years Settings. It is also great for professionals who are already working in Special Educational Needs Coordinators in Early Years Settings and want to get promoted at work. Requirements To enrol in this Special Educational Needs Coordinators in Early Years Settings course, all you need is a basic understanding of the English Language and an internet connection. Career path The Special Educational Needs Coordinators in Early Years Settings course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Special Educational Needs Coordinators in Early Years Settings. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Copy Editing skills? If yes, then you have come to the right place. Our comprehensive course on Copy Editing will assist you in producing the best possible outcome by mastering the Copy Editing skills. The Copy Editing course is for those who want to be successful. In the Copy Editing course, you will learn the essential knowledge needed to become well versed in Copy Editing. Our Copy Editing course starts with the basics of Copy Editing and gradually progresses towards advanced topics. Therefore, each lesson of this Copy Editing course is intuitive and easy to understand. Why would you choose the Copy Editing course from Compliance Central: Lifetime access to Copy Editing course materials Full tutor support is available from Monday to Friday with the Copy Editing course Learn Copy Editing skills at your own pace from the comfort of your home Gain a complete understanding of Copy Editing course Accessible, informative Copy Editing learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Copy Editing Study Copy Editing in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Copy Editing Course Copy Editing Curriculum Breakdown of the Copy Editing Course Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Copy Editing On Paper Module 05: Copy Editing On-screen Module 06: Copy editing Basics Module 07: The Use of Language Module 08: Checking Accuracy and Facts Module 09: The Beginning and the End Module 10: Legal Checks Module 11: Finding Work and Developing Your Career CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Copy Editing course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Copy Editing. It is also great for professionals who are already working in Copy Editing and want to get promoted at work. Requirements To enrol in this Copy Editing course, all you need is a basic understanding of the English Language and an internet connection. Career path The Copy Editing course will enhance your knowledge and improve your confidence. Copy Editor/Proofreader: £25,000 to £40,000 per year Editorial Assistant: £20,000 to £28,000 per year Content Editor: £28,000 to £45,000 per year Publishing Assistant: £22,000 to £30,000 per year Communications Officer: £26,000 to £40,000 per year Online Content Manager: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Welcome to the comprehensive course on Introduction to Health Economics and Technology! Whether you're a healthcare professional, policymaker, or simply curious about the economics behind healthcare decisions, this course is designed to equip you with essential knowledge and insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Introduction to Health Economics and Technology course, learners explore fundamental concepts at the intersection of healthcare and economics. They delve into the principles of health economics, understanding how scarce resources affect healthcare delivery and decision-making. The course introduces basic economic and technological concepts essential for evaluating healthcare technologies and interventions. Learners also gain insights into Health Technology Assessment (HTA), learning methods to assess the clinical, economic, and social impacts of new health technologies. They explore economic evaluation techniques used to determine the value and cost-effectiveness of healthcare interventions. Additionally, the course covers the intricate relationship between health economics and healthcare technologies, highlighting their mutual influence. Learners study health insurance systems, understanding their role in healthcare financing and access. The course concludes with a critical examination of dilemmas faced by health ministers in balancing healthcare quality, accessibility, and costs within healthcare systems. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: What is Health Economics Module 03: Basic Economic and Technological Concepts Module 04: Health Technology Assessment Module 05: Economic Evaluation Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology A Module 07: Health Insurance Module 08: The Health Minister's Dilemma Learning Outcomes: Understand key concepts in health economics and technology assessment principles. Analyze economic implications of health technologies on healthcare systems. Evaluate cost-effectiveness and efficiency of health technologies and interventions. Examine the role of health insurance in economic management of healthcare. Discuss ethical dilemmas faced by health ministers in policy decision-making. Apply economic evaluation methods to assess health technology investments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Health Economics and Technology 1:31:41 1: Module 01: Introduction to Health Economics and Health Technology Assessment 11:19 2: Module 02: What is Health Economics 08:19 3: Module 03: Basic Economic and Technological Concepts 14:49 4: Module 04: Health Technology Assessment 13:39 5: Module 05: Economic Evaluation 09:11 6: Module 06: Relationship Between Health Economics and Health Technology 14:50 7: Module 07: Health Insurance 11:23 8: Module 08: The Health Minister's Dilemma 07:11 9: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking economic perspectives in healthcare decision-making. Policy makers and government officials involved in healthcare planning. Researchers interested in health technology assessment and economic evaluation. Students pursuing studies in health economics and related disciplines. Consultants advising on health policy and economic strategies. Career path Health Economist Healthcare Policy Analyst Health Technology Assessor Health Insurance Economist Government Health Advisor Healthcare Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the comprehensive course on Introduction to Health Economics and Technology! Whether you're a healthcare professional, policymaker, or simply curious about the economics behind healthcare decisions, this course is designed to equip you with essential knowledge and insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Introduction to Health Economics and Technology course, learners explore fundamental concepts at the intersection of healthcare and economics. They delve into the principles of health economics, understanding how scarce resources affect healthcare delivery and decision-making. The course introduces basic economic and technological concepts essential for evaluating healthcare technologies and interventions. Learners also gain insights into Health Technology Assessment (HTA), learning methods to assess the clinical, economic, and social impacts of new health technologies. They explore economic evaluation techniques used to determine the value and cost-effectiveness of healthcare interventions. Additionally, the course covers the intricate relationship between health economics and healthcare technologies, highlighting their mutual influence. Learners study health insurance systems, understanding their role in healthcare financing and access. The course concludes with a critical examination of dilemmas faced by health ministers in balancing healthcare quality, accessibility, and costs within healthcare systems. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: What is Health Economics Module 03: Basic Economic and Technological Concepts Module 04: Health Technology Assessment Module 05: Economic Evaluation Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology A Module 07: Health Insurance Module 08: The Health Minister's Dilemma Learning Outcomes: Understand key concepts in health economics and technology assessment principles. Analyze economic implications of health technologies on healthcare systems. Evaluate cost-effectiveness and efficiency of health technologies and interventions. Examine the role of health insurance in economic management of healthcare. Discuss ethical dilemmas faced by health ministers in policy decision-making. Apply economic evaluation methods to assess health technology investments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Health Economics and Technology 1:31:41 1: Module 01: Introduction to Health Economics and Health Technology Assessment 11:19 2: Module 02: What is Health Economics 08:19 3: Module 03: Basic Economic and Technological Concepts 14:49 4: Module 04: Health Technology Assessment 13:39 5: Module 05: Economic Evaluation 09:11 6: Module 06: Relationship Between Health Economics and Health Technology 14:50 7: Module 07: Health Insurance 11:23 8: Module 08: The Health Minister's Dilemma 07:11 9: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking economic perspectives in healthcare decision-making. Policy makers and government officials involved in healthcare planning. Researchers interested in health technology assessment and economic evaluation. Students pursuing studies in health economics and related disciplines. Consultants advising on health policy and economic strategies. Career path Health Economist Healthcare Policy Analyst Health Technology Assessor Health Insurance Economist Government Health Advisor Healthcare Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the comprehensive course on Introduction to Health Economics and Technology! Whether you're a healthcare professional, policymaker, or simply curious about the economics behind healthcare decisions, this course is designed to equip you with essential knowledge and insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Introduction to Health Economics and Technology course, learners explore fundamental concepts at the intersection of healthcare and economics. They delve into the principles of health economics, understanding how scarce resources affect healthcare delivery and decision-making. The course introduces basic economic and technological concepts essential for evaluating healthcare technologies and interventions. Learners also gain insights into Health Technology Assessment (HTA), learning methods to assess the clinical, economic, and social impacts of new health technologies. They explore economic evaluation techniques used to determine the value and cost-effectiveness of healthcare interventions. Additionally, the course covers the intricate relationship between health economics and healthcare technologies, highlighting their mutual influence. Learners study health insurance systems, understanding their role in healthcare financing and access. The course concludes with a critical examination of dilemmas faced by health ministers in balancing healthcare quality, accessibility, and costs within healthcare systems. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: What is Health Economics Module 03: Basic Economic and Technological Concepts Module 04: Health Technology Assessment Module 05: Economic Evaluation Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology A Module 07: Health Insurance Module 08: The Health Minister's Dilemma Learning Outcomes: Understand key concepts in health economics and technology assessment principles. Analyze economic implications of health technologies on healthcare systems. Evaluate cost-effectiveness and efficiency of health technologies and interventions. Examine the role of health insurance in economic management of healthcare. Discuss ethical dilemmas faced by health ministers in policy decision-making. Apply economic evaluation methods to assess health technology investments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Health Economics and Technology 1:31:41 1: Module 01: Introduction to Health Economics and Health Technology Assessment 11:19 2: Module 02: What is Health Economics 08:19 3: Module 03: Basic Economic and Technological Concepts 14:49 4: Module 04: Health Technology Assessment 13:39 5: Module 05: Economic Evaluation 09:11 6: Module 06: Relationship Between Health Economics and Health Technology 14:50 7: Module 07: Health Insurance 11:23 8: Module 08: The Health Minister's Dilemma 07:11 9: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking economic perspectives in healthcare decision-making. Policy makers and government officials involved in healthcare planning. Researchers interested in health technology assessment and economic evaluation. Students pursuing studies in health economics and related disciplines. Consultants advising on health policy and economic strategies. Career path Health Economist Healthcare Policy Analyst Health Technology Assessor Health Insurance Economist Government Health Advisor Healthcare Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Addressing Absenteeism and Tardiness 2:10:34 1: Module 01: Introduction to Absenteeism and Tardiness 10:52 2: Module 02: Causes of Absenteeism and Tardiness 10:53 3: Module 03: Effects of Absenteeism and Tardiness on the Workplace 11:53 4: Module 04: Strategies for Managing Absenteeism and Tardiness 15:28 5: Module 05: Measurement and Evaluation of Absenteeism and Tardiness 11:51 6: Module 06: Legal and Ethical Considerations 14:47 7: Module 07: Proactive Strategies for Prevention 19:07 8: Module 08: Technology and Tools 20:33 9: Module 09: Building a Culture of Accountability and Well-being 14:10 10: CPD Certificate - Free 01:00 Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Addressing Absenteeism and Tardiness 2:10:34 1: Module 01: Introduction to Absenteeism and Tardiness 10:52 2: Module 02: Causes of Absenteeism and Tardiness 10:53 3: Module 03: Effects of Absenteeism and Tardiness on the Workplace 11:53 4: Module 04: Strategies for Managing Absenteeism and Tardiness 15:28 5: Module 05: Measurement and Evaluation of Absenteeism and Tardiness 11:51 6: Module 06: Legal and Ethical Considerations 14:47 7: Module 07: Proactive Strategies for Prevention 19:07 8: Module 08: Technology and Tools 20:33 9: Module 09: Building a Culture of Accountability and Well-being 14:10 10: CPD Certificate - Free 01:00 Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.