11806 Teaching & Training courses delivered On Demand

Are you looking to gain the skills to drive traffic to your site, grow your online following, and create engaging social media posts that instantly grab your audience's attention? Cat Coquillette is an expert in social media, boasting an impressive portfolio which includes clients such as Urban Outfitters, Modcloth, and Water.org. In this course, Cat will guide you through four key social media platforms: Instagram, Facebook, Twitter, and Pinterest. You will learn how to utilise these leading platforms' tools and key features, exploring fundamental strategies that will strengthen your brand, boost sales and grow your audience in just a short space of time. It includes step-by-step training on how to set up your social media accounts, use hashtags, effectively, craft compelling posts, and much much more. Course Highlights Social Media Marketing: Top Tips for Growing Your Followers & Going Viral is an award-winning and best-selling course that has been awarded CPD Certification & IAO accreditation. It is the most suitable course for anyone looking to work in this field or relevant sector. This training program is considered one of the top-trending courses in the UK, helping students to familiarise with the topic and gain the necessary skills to perform well in this field. We have organised the course into several specific modules, teaching you everything you need to become successful in this profession. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognise your qualification by checking the validity from our dedicated website. Why You Should Choose this Social Media Marketing Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatched the next working day for as little as £9. Improve your earning potential and gain valuable career skills. Who is this Course for? This Social Media Marketing diploma Professional Mentoring Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Social Media Marketing: Top Tips for Growing Your Followers & Going Viral is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. Career Path On successful completion, you will be able to use your qualification to fast track your career in the relevant job market and will be equipped with the fundamental skills and credentials to succeed in this sector. All our Diplomas' are CPD and IAO accredited, recognised by employers nationwide. Social Media Marketing: Top Tips for Growing Your Followers & Going Viral 1. Intro FREE 00:05:00 2. Fact Sheet FREE 00:02:00 3. Pros & Cons 00:11:00 4. The Perfect Profile 00:04:00 5. The Perfect Post 00:07:00 6. Get More Followers 00:10:00 7. Get More Likes 00:05:00 8. Hashtag Dos and Don'ts 00:06:00 9. How Often to Post 00:05:00 10. Quick Peek at Analytics 00:06:00 11. Five Bonus Tips 00:04:00

The world of copywriting is one of the most lucrative yet challenging industries in the world, and this course will share the secrets that retired many professionals from being a corporate drone. All you need to become a Copywriting specialist is now at your fingertips. I have laid out an easy to follow, step-by-step approach to learning the best Copywriting skills and marketing tactics. You don't need any previous writing experience. My system is straightforward and to the point. No guesswork on your end. If you want to pay your bills, want more time to spend with family and friends, and become your boss, then take this course. If your goal is to make big profits with Copywriting working from home, don't miss this opportunity. Course Highlights Business Copywriting Course for Beginners is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Copywriting Course for Beginners into 14 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 55 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Copywriting Course for Beginners Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Copywriting Course for Beginners is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Copywriting Course for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-1 Introduction 00:30:00 Chapter-2 Why Copywriting? 01:00:00 Chapter-3 Examples Of Powerful Copywriting At Work 01:00:00 Chapter-4 The Key To Effective Copywriting 01:00:00 Chapter-5 The Easiest Way To Capture Leads For Your Home Business 01:00:00 Chapter-6 The Easiest Way To Write Copy For Promo Emails 01:00:00 Chapter-7 The Easiest Way To Write Powerful Blog Posts 01:00:00 Chapter-8 The Fastest Way To Drive Traffic From Social Bookmarks 01:00:00 Chapter-9 The Art Of Writing A Good Press Release 01:00:00 Chapter-10 AdWords -The Art Of Short Text 01:00:00 Chapter-11 The Art Of Writing A Good Affiliate Promo Page 02:00:00 Chapter-12 The Art Of Writing A Good Sales Letter 01:00:00 Chapter-13 Maximising Every Dollar 00:30:00 Chapter-14 Final Thoughts 00:15:00 Mock Exam Mock Exam- Business Copywriting Course for Beginners 00:20:00 Final Exam Final Exam- Business Copywriting Course for Beginners 00:20:00

What Will I Learn? Build their first Affiliate Business Generate their first sales online Setup their website for success Leverage the power of google, video and social media to generate traffic Earn and optimize for long term success Build a new online income stream fast! Requirements You need a computer and internet access. No prior experience needed.  Description ALREADY OVER 1750+ HAPPY STUDENTS ENROLLED AND 23+ 5 STAR RATINGS for 'Affiliate Marketing Hacking - The 5 Steps Fast Track Method' ***LAST UPDATED ON 21 April 2016*** 'This course explains EVERYTHING' - Imad Yaici 'I really recommend taking this course, it contains complete explanation of the process of setting up a compaign with REAL WORLD examples to help you understand. Also, the instructor is very kind and available to reply to your questions.' There are so many opportunities out there because of the internet and that makes it so frustrating to see other people succeding with business after business in the online arena and having the lifestyle and freedom that they have always wished for. Maybe you are looking for your first method that really works for building your first online income and business or maybe you alredy have some success and want to build a new income stream, either way, this course can be for you. Have you ever wondered how this people actually are making it online? It's simple and the answer is the same like for anything else in life: apply the methods that are proven to work and put in the actual work. That's it, seems so simple right?...Yet so many people are falling into the trap of the 'shiny object syndrom' and 'the new hype thing' and are not focusing on using methods that work. One of the most productive online business models that are out there is affiliate marketing. With budgest that well exceed 4 billion $ every year it's becoming a huge industry in the context of switching to a performance based economy. You probably now already that there are top affiliates that are crushing it, earning more than 1,5 million dollars every year from affiliate marketing alone. It involves a lot of work but it definilty worths it but we won't talk in this course about how they got there. In this course we will talk about the method that i've used with some very good friends to generate fast affiliate commissions almost instantly by using a special affiliate marketing tehnique. I am sure this method can help you to make your first online money fast, have a breakthrough or build another online income stream using affiliate marketing. So what you will learn in this course: What is Affiliate Marketing and how you can earn from it! Which are the main channels to promote and earn from affiliate offers. My 5 Steps Method to earn commissions fast from affiliate marketing. How to setup a website to maximize your chances for success. Where to find a good domain that you can use in your advantage. How to find an offer that you can promote and sell through affiliate marketing. How to sell a product through your website and get traffic almost instantly when that product it's launched. How to use video and social media in your favor to get better positioning, exposure, traffic and ultimatly sales in your affiliate marketing business! How to optimize my method and start to build a long term successfull business. and many more... Other Benefits Lifetime Access to all other updates! Surprise Bonuses! New Methods and Systems introduced in the course! FULL Support through the discussion area of the course! 30 Day Money Back GUARANTEE if you feel this course didn't help you at all and you can't apply anything...that is how dedicated we are to your success! Time To Take ACTION! So, what are you waiting for? Click the 'take this course' button, top right, now...every day and hour you delay you could be earning your first money from affiliate marketing! To Your Massive Online Success, Sorin Constantin Who is the target audience? Anyone who wants to make money online Anyone who wants to build an additional income stream People who want to earn money from affiliate marketing Anyone who is looking for an online business that can work fast for them Introduction to Affiliate Marketing What is Affiliate Marketing? 00:15:00 About Me 00:02:00 Why should You chose Affiliate Marketing? 00:05:00 Affiliate Marketing Sites/Offers Examples 00:06:00 Methods of promoting and earning from Affiliate Marketing Promotion Methods and Earning Models 00:08:00 CPA Offer Example 00:04:00 The Proven Strategy to Fast Track Affiliate Commissions 'The 5 Steps Fast Track Method' 00:05:00 Step-by-Step Plan Explanations How to chose the right domain 00:15:00 How to setup your website for the best results possible! 00:09:00 Where to setup your affiliate accounts 00:02:00 Affiliate Account Example - What to look for? 00:04:00 Where to find the best offer to promote 00:10:00 How to do research for your potential offers 00:09:00 How to get information for your reviews 00:06:00 How to write good reviews that rank and convert! 00:07:00 How to create videos for your reviews 00:06:00 It's link building time! 00:06:00 How to optimize for long term success! 00:05:00 What Email Services you can use 00:03:00 UpViral Study Case Part 1 00:06:00 UpViral Study Case Part 2 00:05:00 Conclusions Conclusions 00:03:00 BONUS - The Clickbank Easy Formula 00:10:00

Course Description Get instant knowledge from this bite-sized English: Spelling, Punctuation and Grammar Part - 2 course. This course is very short and you can complete it within a very short time. In this English: Spelling, Punctuation and Grammar Part - 2 course you will get fundamental ideas of English spelling, punctuation and grammar, the key strategy of punctuation, capitalisation and so on. Enrol in this course today and start your instant first step towards questions. Learn faster for instant implementation. Learning Outcome Familiarise with questions Understand punctuation and capitalisation Gain in-depth knowledge of the spelling Deepen your understanding of common mistakes and ways to improve How Much Do English Instructors Earn? Senior - £51,000 (Apprx.) Average - £32,000 (Apprx.) Starting - £21,000 (Apprx.) Requirement Our English: Spelling, Punctuation and Grammar Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. English: Spelling, Punctuation and Grammar Part - 2 Module 01: Questions 00:11:00 Module 02: Punctuation and Capitalisation 00:21:00 Module 03: Spelling 00:24:00 Module 04: Common Mistakes and Ways to Improve 00:18:00 Assignment Assignment - English: Spelling, Punctuation and Grammar Part - 2 00:00:00

Podcasting is EXPLODING! An ever increasing number of individuals are turning into podcasts every single day. Having your own podcast can do as such much for you, regardless of whether you're attempting to build your brand, advance your current business, or simply need to get your thoughts out there. In this course, you'll pick up all that you have to know to make your own podcast and record your first scene. You will learn how to prepare your guests. You will learn how to grow your podcast audience reputation by giving an excellent interview. By the end this course, you will learn how to host a podcast like a pro. Course Highlights Accredited Diploma in TV Podcast Presenter is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in TV Podcast Presenter into 17 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 9 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in TV Podcast Presenter Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in TV Podcast Presenter is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in TV Podcast Presenter is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. What is a Podcast FREE 00:30:00 Using Podcasts as a Listener FREE 00:30:00 What Equipment do I Need to Create a Podcast 00:30:00 Recording Your Podcast 00:30:00 Editing Your Podcast 00:30:00 Publishing Your Podcast 00:30:00 That's all folks 00:30:00 Why Do Interviews? 00:30:00 What Is Involved In Hosting A Podcast Show? 00:30:00 NEW PODCAST start-up TIPS! 01:00:00 What Equipments WILL You Need 00:30:00 HOW TO CONTACT THE PEOPLE YOU WANT TO INTERVIEW ON YOUR PODCAST SHOW 00:30:00 HOW TO PREPARE FOR AN INTERVIEW 00:30:00 HOW WILL YOU CONDUCT THE INTERVIEW 00:30:00 Editing Your Interviews For Publishing 01:00:00 Hosting & Uploading Your MEDIA FILEs 01:00:00 WRAPPING UP 00:15:00 Mock Exam Final Exam

Course Description Get instant knowledge from this bite-sized English: Spelling, Punctuation and Grammar Part - 1 course. This course is very short and you can complete it within a very short time. In this English: Spelling, Punctuation and Grammar Part - 1 course you will get fundamental ideas of English spelling, punctuation and grammar, the key strategy of English spelling, punctuation and so on. Enrol in this course today and start your instant first step towards the introduction to the course. Learn faster for instant implementation. Learning Outcome Familiarise with the basics of grammar Understand the basics of sentence Gain in-depth knowledge of the structure of the sentence How Much Do English Instructors Earn? Senior - £51,000 (Apprx.) Average - £32,000 (Apprx.) Starting - £21,000 (Apprx.) Requirement Our English: Spelling, Punctuation and Grammar Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. English: Spelling, Punctuation and Grammar Part - 1 Module 01: Introduction to the Course 00:10:00 Module 02: Basics of Grammar 00:13:00 Module 03: The Basics of Sentence 00:08:00 Module 04: Structure of Sentence 00:16:00 Assignment Assignment - English: Spelling, Punctuation and Grammar Part - 1 00:00:00

English is the dominant language in industries such as Education, Media, Aviation, Finance, Manufacturing, Tourism, Hospitality, Healthcare, etc. and it is the language of choice for business communication, especially in today's interconnected, globalized marketplace. It is also used across multiple mediums to educate, entertain and inform people globally. The Complete English Course - Intermediate Level is designed to take your English language skills to the next stage with high-quality lessons. This course will develop greater control of English grammar, including more sophisticated areas like conditionals. You will be able to express and understand key information about typical situations such as work, school or leisure. You will learn to use English to describe experiences and events, dreams, hopes and ambitions and briefly give explanations for opinions and plans. The course covers vocabulary for holidays, people in your life, food, numbers, cell phones, describing events and more. The course also teaches you present simple perfect, modals and the first conditional. What You'll Learn The #1 Interactive English Course for Intermediate. At the end of this course, you will have a deep knowledge of English - Intermediate Level. Reach your English language goals now and in the future, increasing your opportunities for both personal and professional success. English speaking, English pronunciation, English writing, English grammar rules and patterns including English verbs with the accent on English tenses, English vocabulary, English conversation and communication skills. The interactive board helps the visual learners and the immersion method used for teaching accelerates the learning speed, the comprehension of spoken English and fluency. Speaking real, grammatically correct English fluently, effortlessly and confidently. Improve your listening and comprehension skills with native English through ear training and visual learning thanks to the native English speaking teacher, interactive board and included .pdf materials. Be confident regarding your English skills (B1 level, intermediate English) with lots of practice after every lesson. Requirements Beginner Level of English is required. Videos are in English. Native English Speaking Teacher. Included Free Demo Lessons and .pdf materials. Who Is This Course For? Anyone who wants to learn English fast and easy. This course is designed for students with Beginner Level of English. Anyone who wants to master the intermediate level of the English language. We strongly recommend taking our 'Complete English Course - English Speaking - English Grammar' before taking this course. Introduction English Intermediate- Possession FREE 00:17:00 English Intermediate- Spelling FREE 00:11:00 English Intermediate- Zero conditional 00:08:00 English Intermediate- First conditional 00:07:00 English Intermediate- Demonstrative Pronoun and Adjective 00:10:00 English Intermediate- Contractions 00:17:00 English Intermediate- Exploring Adjectives 00:12:00 English Intermediate- Age 00:05:00 English Intermediate- Making offers and suggestions 00:07:00 English Intermediate- Making a request 00:05:00 English Intermediate- Want 00:09:00 English Intermediate- Expressing Time 00:07:00 English Intermediate- Like 00:08:00 English Intermediate- Phrasal Verbs 00:10:00 English Intermediate- Say and tell 00:06:00 English Intermediate- Adverbs of quantity 00:07:00 English Intermediate- Prepositions of place 00:07:00 English Intermediate- Prepositions of movement 00:06:00 English Intermediate- Verbs of the senses 00:08:00 English Intermediate- Have got 00:07:00 English Intermediate- Compound nouns 00:06:00 English Intermediate- Comparative and superlative adjectives 00:11:00 English Intermediate- Comparisons of equality 00:10:00 English Intermediate- Kinds of Adverbs 00:06:00 English Intermediate- So or such 00:07:00 English Intermediate- Question tags 00:09:00 English Intermediate- Enough 00:08:00 English Intermediate- Present perfect with since, for and just 00:05:00 English Intermediate- Already 00:05:00 English Intermediate- Ever and how long 00:04:00 English Intermediate- American and British English 00:08:00 English Intermediate- Past habit 00:04:00 English Intermediate- Recap of the Past Perfect 00:06:00 English Intermediate- Future Tense 00:06:00 English Intermediate- Past Tense 00:06:00 English Intermediate- Present Tense 00:07:00 Course Certification

Course Description Get instant knowledge from this bite-sized Lesson Planning for Teaching: Part 2 course. This course is very short and you can complete it within a very short time. In this Lesson Planning for Teaching: Part 2 course you will get fundamental ideas of lesson planning, the key understanding of assessment, methodology and so on. Enrol in this course today and start your instant first step towards learning about structure and format. Learn faster for instant implementation. Learning outcome  Familiarise with structure and format Understand methodology Deepen your understanding of assessment and evaluation Learn about objectives and learning aims How Much Do Teachers Earn? Senior - £51,000(Appx.) Average - £34,000(Appx.) Starting - £23,000(Appx.) Requirement Our Lesson Planning for Teaching: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Lesson Planning for Teaching: Part 2 Module 01: Structure and Format 00:17:00 Module 02: Methodology 00:20:00 Module 03: Objectives and Learning Aims 00:12:00 Module 04: Assessment and Evaluation 00:30:00 Assignment Assignment - Lesson Planning for Teaching: Part 2 00:00:00

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 1 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 1 course you will get fundamental ideas of phone-based customer service, the key understanding of customer relationship management and so on. Enrol in this course today and start your instant first step towards learning about customer service. Learn faster for instant implementation. Learning Outcome Familiarise with customer service Understand what's different about good customer service Gain in-depth knowledge of customer relationship management Deepen your understanding of customer service communication strategies How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 1 Module 01: Introduction to Customer Service 00:23:00 Module 02: What's Different about Good Customer Service? 00:12:00 Module 03: Customer Relationship Management 00:42:00 Module 04: Customer Service Communication Strategies 00:24:00 Assignment Assignment - Phone-Based Customer Service Part - 1 00:00:00

Diploma in Telephone Etiquette for Customer Service Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette. Course Description: The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately. You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally. Course Highlights Accredited Diploma in Customer Service: Telephone Etiquette is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Customer Service: Telephone Etiquette Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Customer Service: Telephone Etiquette is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Customer Service: Telephone Etiquette is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00