29508 Tea courses

Overview This comprehensive course on Dog Leash Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Dog Leash Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Dog Leash Training. It is available to all students, of all academic backgrounds. Requirements Our Dog Leash Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 16 lectures • 01:54:00 total length •Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career!: 00:03:00 •What People Say Who've Used My Methods: 00:01:00 •Don't Take My Word For It - This Is What People Say!: 00:01:00 •This Could Be You Too!: 00:15:00 •Here's What You'll Get From This Course: 00:05:00 •Why Preparing For The Walk Is Essential To Getting Great Results FAST!: 00:10:00 •This is Exactly How To Do It: 00:07:00 •**Bonus Video ** Dog Frightened Of The Leash Question - Answered December 2015: 00:09:00 •How to Get Your Dog to Easily Walk by Your Side: 00:09:00 •This Video Shows You Exactly What To Do: 00:06:00 •Here's Another Method That Is Really Effective: 00:04:00 •How to Teach Your Dog to Come Back When Off Leash - Why People Get This Wrong: 00:08:00 •Here's Step-By-Step How To Do It: 00:04:00 •Points To Remember When Your Dog Is Off Leash: 00:02:00 •Here's an E-Book I've written about dog walking and recall training: 00:30:00 •Assignment - Dog Leash Training: 00:00:00

Overview Looking for a rewarding job providing mental health support? You will have the in-depth information and useful skills necessary to succeed in this fulfilling sector with our Mental Health Nursing Diploma.Acquire a thorough comprehension of: Mental health disorders and their evaluation, therapeutic measures and methods based on evidence; Interpersonal and communication abilities to establish connection, legal foundations and ethical issues; After finishing successfully, you'll have a prestigious certification recognised by CPD, which is a great way to improve your resume and marketability.Set out on a mission to truly impact other people's lives. How will I get my certificate? Learners will be awarded an accredited CPD certificate upon completing the Mental Health Nursing Diploma course. Who is This course for? There is no experience or previous qualifications required for enrolment in this Mental Health Nursing Diploma. It is available to all students, of all academic backgrounds. Requirements Our Mental Health Nursing Diploma is fully compatible with PC's, Mac's, laptops, tablets, and smartphones. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G.There is no time limit for completing this course; it can be studied at your own pace. Career Path Here are five potential career paths related to a Mental Health Nursing Diploma. Mental Health Nurse (£25,000 - £40,000) Psychiatric Nurse Practitioner (£35,000 - £55,000) Clinical Nurse Specialist (£40,000 - £60,000) Mental Health Team Manager (£45,000 - £70,000) Mental Health Educator (£30,000 - £50,000) Salaries may vary based on experience, location, and healthcare organisation. Course Curriculum 2 sections • 25 lectures • 08:23:00 total length •Introduction to Mental Health: 00:19:00 •Overview of Mental Health Support Worker: 00:14:00 •Childhood and Adolescent Psychiatric Disorders: 00:24:00 •Stress and Anxiety Disorders: 00:31:00 •Schizophrenia: 00:25:00 •Personality Disorders: 00:41:00 •Mood Disorders: 00:21:00 •Eating & Sleeping Disorders: 00:43:00 •Self-Harm and Suicide: 00:19:00 •Medication and Therapy in the Treatment of Mental Illness: 00:31:00 •Mental Health Legislation and Services: 00:28:00 •Community Mental Health Teams (CMHTs): 00:17:00 •The Participation of The Service User: 00:20:00 •Introduction to Mental Health Nursing: 00:15:00 •Mental Health over Life Span and Society: 00:15:00 •Child Mental Health: 00:10:00 •Adolescent Mental Health: 00:10:00 •Adult Mental Health: 00:20:00 •Planning and Implementation: 00:15:00 •Mental Health Nursing Models: 00:10:00 •Mental Health in the Digital Age-Part 1: 00:20:00 •Mental Health in the Digital Age-Part 2: 00:20:00 •Common Mental Disorders-Part 1: 00:10:00 •Common Mental Disorders-Part 2: 00:10:00 •Legislations Related to Mental Health in the UK: 00:15:00

Overview Discover how to turn your love of animals into a lucrative business opportunity that will benefit you, your clients, and their pets. This Pet Sitting and Dog Walking Training Diplomacourse is an outstanding tutorial that teaches you how to care for many species of animals and keep them healthy. The course contains an extensive number of online learning modules that will provide crucial information. You will be taught how to look after every type of pet from dogs and cats, to fish and reptiles. With the knowledge and skills you acquire here, you will easily be able to set up a thriving business that exercises and performs pet sitting duties. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Pet Sitting and Dog Walking Training Diploma. It is available to all students, of all academic backgrounds. Requirements Our Pet Sitting and Dog Walking Training Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 20 lectures • 10:45:00 total length •Introduction to Pet Sitting: 00:09:00 •The Importance of Safety: 00:30:00 •Dog Walking: 00:19:00 •Pre-Service Visit: 00:07:00 •Forms and Record Keeping: 00:30:00 •Pet Sitting Duties & Time Allocation: 00:20:00 •The Importance of Securing Animals During Transport: 00:30:00 •What kind of food will you choose for your pets?: 00:15:00 •Preventing your pet from high temperature in warm hot months: 00:20:00 •Nutrients to Supply Pets with Food Made at Homes: 01:00:00 •Tips to Make Excellent Quality Food: 00:30:00 •Classification of Fish: 01:00:00 •The Process of Caring for Rabbits and Guinea Pigs: 00:30:00 •REPTILES, LIZARDS AND TURTLES: 00:30:00 • Birds Care: 00:30:00 •Understanding Pets Ailments and Symptoms: 00:45:00 •Emergency Care: 01:00:00 •Setting up your Pet Sitting and Dog Walking business: 00:45:00 •Marketing Strategies: 00:30:00 •Pricing & Costs: 00:45:00

Overview Gain knowledge of substance misuse by enrolling in our Diploma in Substance Misuse course.This Diploma in Substance Misuse course will equip you with the skills to identify misused substances and their effects, including legal highs, illegal drugs and alcohol. It will teach you the causes, signs and types of substance misuse. This course will also explainthe significant social, personal and medical factors that can lead to substance misuse, as well as discuss the patterns of abuse.Raise awareness of substance misuses and educate yourself on the effects of drugs, with the Diploma in Substance Misuse course. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Diploma in Substance Misuse. It is available to all students, of all academic backgrounds. Requirements Our Diploma in Substance Misuse is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 18 lectures • 07:35:00 total length •Module 1: Substance Misuse and Outreach Worker: 00:25:00 •Module 2: Substances: Drugs, Alcohol and Others: 00:20:00 •Module 3: Abuses of Substance Misuse: 00:30:00 •Module 4: Why People Use Drug and Alcohol?: 00:25:00 •Module 5: The Nature of Substance Misuse: Biological, Psychological and Social Perspectives: 00:30:00 •Module 6: Understand Possible Causes of Substance and Drug Abuse: 00:25:00 •Module 7: Implementing Substance Use Policy: 00:20:00 •Module 8: Effects of Drugs on the Body and Mind: 00:25:00 •Module 9: Enhancing Assessment and Treatment of Substance Misuse: 00:40:00 •Module 10: Health Consideration: 00:40:00 •Module 11: Specific Treatment Situations: 00:30:00 •Module 12: Substance Misusers: Children: 00:20:00 •Module 13: Risk Factors: 00:20:00 •Module 14: Pharmacological Agents Used in the Management of Substance Misuse Problems: 00:20:00 •Module 15: Planning and Implementing a Practice Improvement Subject: 00:20:00 •Module 16: Prevention and Awareness: 00:30:00 •Module 17: Substance Use Capabilities Across All Level of Social Work: 00:15:00 •Module 18: Career Consultancy: 00:20:00

Overview The Positive Mental Health course is designed to provide a comprehensive understanding of maintaining and promoting mental health in everyday life. This course explores the significance of mental health well-being and its impact on overall health, teaching practical strategies to improve emotional resilience, manage stress, and foster positive thinking. You'll delve into key topics such as mental health challenges, coping mechanisms, self-care practices, and how to support others in managing their mental health. With a focus on building a positive mindset, the course covers techniques for reducing anxiety, enhancing self-esteem, and improving interpersonal relationships. The content also includes ways to maintain mental health in both personal and professional environments, making it a valuable resource for anyone seeking to improve their mental health or help others do the same. By the end of the course, you'll have a solid understanding of how to foster long-term mental health and emotional well-being. So enrol in this course today to fast track your career ladder. Key Features of the Course: FREE Positive Mental Health CPD-accredited certificate Get a free student ID card with Positive Mental Health training (£10 applicable for international delivery) Lifetime access to the Positive Mental Health course materials The Positive Mental Health program comes with 24/7 tutor support Get instant access to this Positive Mental Health course Learn Positive Mental Health training from anywhere in the world The Positive Mental Health training is affordable and simple to understand The Positive Mental Health training is entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Positive Mental Health. It is available to all students, of all academic backgrounds. Requirements Our Positive Mental Health is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path With the Positive Mental Health course, you can explore a range of rewarding careers in the mental health and wellness field, including: Mental Health Support Worker Counsellor Mental Health Coach Wellness Coordinator Psychologist Course Curriculum 2 sections • 14 lectures • 03:02:00 total length •Module 01: Introduction to Mental Health •Module 02: Mental Health in the Workplace •Module 03: Mental Health Legislation and Services •Module 04: Community Mental Health Teams (CMHTs) •Module 05: The Participation of the Service User •Module 06: Problem Definition •Module 07: Preparing for Brainstorming •Module 08: Generating Solutions (I) •Module 09: Generating Solutions (II) •Module 10: Analyzing Solutions •Module 11: Selecting a Solution •Module 12: Planning Your Next Steps •Module 13: Recording Lessons Learned •Order Your Certificate

Overview This comprehensive course on Business Development will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Development comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Development. It is available to all students, of all academic backgrounds. Requirements Our Business Development is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 26 lectures • 06:52:00 total length •Business Development and Succession Planning: 00:25:00 •Process Management: 00:25:00 •Supply Chain Management: 00:21:00 •Planning & Forecasting Operations: 00:22:00 •Procurement & Purchasing Management: 00:22:00 •Project Management: 00:20:00 •Retail Pricing: 00:33:00 •Business Analysis Planning and Monitoring: 00:28:00 •Strategic Analysis and Product Scope: 00:30:00 •The Importance of Communicating with Customers: 00:19:00 •Management Skills for Leading Your Team: 00:18:00 •Selling in Multiple Channels: 00:22:00 •Representing Your Boss and Company: 00:37:00 •Preparing For Brainstorming: 00:06:00 •Preparing For Brainstorming Case Study: 00:01:00 •Generating Solutions (I): 00:05:00 •Generating Solutions (I) Case Study: 00:01:00 •Generating Solutions (II): 00:06:00 •Generating Solutions (II) Case Study: 00:01:00 •Analyzing Solutions: 00:04:00 •Analyzing Solutions Case Study: 00:01:00 •Selecting a Solution: 00:04:00 •Selecting a Solution Case Study: 00:01:00 •Negotiation Techniques: 00:17:00 •Communication Skills: 00:26:00 •Skills of an Effective Administrator: 00:17:00

Overview This comprehensive course on Practical Project Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Practical Project Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Practical Project Management. It is available to all students, of all academic backgrounds. Requirements Our Practical Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 26 lectures • 02:45:00 total length •What is a Project?: 00:04:00 •The Four Stage Project Lifecycle: 00:09:00 •Project Stages and Boundaries: 00:09:00 •One Reason why Projects go Wrong: 00:06:00 •Terminology used in the Project Stages: 00:05:00 •More on Project Gateways / Stage Gates: 00:02:00 •Define your Project: Goals and Objectives: 00:11:00 •Understanding Project Scope: 00:06:00 •Dealing with Scope Creep: 00:06:00 •Project Definition: Summary: 00:03:00 •The Book of the Plan: 00:06:00 •The Stakeholder Engagement Process: 00:04:00 •Stakeholder Analysis: 00:07:00 •Milestones are your Best Friends: 00:08:00 •The Work Breakdown Structure: 00:08:00 •The Gantt Chart: 00:06:00 •Tools for Creating a Gantt Chart: 00:04:00 •The Linear Responsibility Chart (LRC) aka The RACI Chart: 00:09:00 •Risk Analysis: 00:08:00 •The Six Strategies for Managing Risks: 00:09:00 •The Risk Register: 00:06:00 •The Four Essentials of Leading your Team: 00:07:00 •Project Delivery - The Three Key Cycles: 00:12:00 •Closing your Project in an Orderly Manner: 00:09:00 •Closing Words: 00:01:00 •Assignment - Practical Project Management: 00:00:00

Overview This Management Level 5 course meticulously delves into understanding the complexities and nuances of modern leadership, catering to those keen on mastering the art of effective management. This course has been curated meticulously to offer insights into various facets of management and leadership. From understanding the fundamental theories that govern administration to honing skills like negotiation and communication, the curriculum is a comprehensive voyage through the disciplines that develop a proficient manager. One would also find a detailed exploration of contemporary issues like corporate responsibility and the nuances of navigating office politics, promising a well-rounded educational experience.In addition to managerial theories and practices, the Management Level 5 course is robustly equipped to impart essential technological skills. With extensive modules on Microsoft Word, Excel, and PowerPoint, learners are primed to excel in the modern digital workspace, harnessing the power of these tools to augment their managerial prowess. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management Level 5. It is available to all students, of all academic backgrounds. Requirements Our Management Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 23 lectures • 04:37:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:06:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

Overview Turn your love of animals towards a role that can help save and preserve their lives by training in Vet Assistant practises. This Level 5 Diploma in Veterinary Assistant course will teach you to join emotional and practical skills, and be able to work in a Vet surgery or animal shelter. The collection of learning modules that will be made available is designed to tutor you in a wide range of skills. You will learn how to handle all types of pets and animals safely, understand their nutritional needs and behaviour, work with a professional Vet, react in medical emergencies, and counsel worried owners. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 5 Diploma in Veterinary Assistant. It is available to all students, of all academic backgrounds. Requirements Our Level 5 Diploma in Veterinary Assistant is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 26 lectures • 18:40:00 total length •Module 01: The Development of Veterinary Medicine: 01:30:00 •Module 02: Naming And Classifying Animals: 00:20:00 •Module 03: The Cell: 00:45:00 •Module 04: Tissues: 01:00:00 •Module 05: Connective Tissue: 01:00:00 •Module 06: Muscle Tissue and Nervous Tissue: 00:20:00 •Module 07: Tissue Healing And Repair: 00:30:00 •Module 08: The Skin: 00:35:00 •Module 09: Bone: 00:40:00 •Module 10 : The Skeleton: 00:35:00 •Module 11: Describing Disease Occurrence: 01:30:00 •Module 12: Cardiovascular System: 01:00:00 •Module 13: Respiratory System and Lymphatic System: 00:35:00 •Module 14: The Gut and Digestion: 00:45:00 •Module 15: Urinary System and Reproductive System: 01:00:00 •Module 16: Nervous System, Senses and Endocrine System: 01:00:00 •Module 17: Nutrients: 01:00:00 •Module 18: Metabolism: 01:00:00 •Nervous System, Senses and Endocrine System Part - 01: 00:37:00 •Nervous System, Senses and Endocrine System Part - 02: 00:36:00 •Nervous System, Senses and Endocrine System Part - 03: 00:22:00 •Nutrients Part 1: 00:31:00 •Nutrients Part 2: 00:30:00 •Metabolism Part 1: 00:29:00 •Metabolism Part 2: 00:30:00 •Assignment - Level 5 Diploma in Veterinary Assistant: 00:00:00

Overview Learn fascinating facts and theories behind the criminal mind with our Forensic Psychology Course Level 3 Certificationcourse.Forensic psychology is a subfield of psychology involving criminal investigation and criminal psychology. Professional forensic psychologists must have intense research skills and excellent knowledge of criminology and the Criminal Justice System.This Forensic Psychology Course Level 3 Certification course will teach you the forensic psychologist's role, offenders' common traits, how eyewitness testimonies work, how to conduct psychological research, and much more. It will prepare you with the fundamental skills to kickstart your career in this field. ** Completing this course does not imply that you are qualified to work as a Practitioner Psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT. ** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Forensic Psychology Course Level 3 Certification. It is available to all students, of all academic backgrounds. Requirements Our Forensic Psychology Course Level 3 Certification is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 25 lectures • 02:57:00 total length •Interventions to reduce risk of re-offending: 00:07:00 •History of development of Forensic Psychology: 00:06:00 •Research Design and Methodology: 00:12:00 •Critical evaluation of psychological research: 00:09:00 •What is Criminology: 00:10:00 •Understanding Crime: 00:10:00 •Classification and Measurement of Crimes: 00:10:00 •Characteristics of Offenders (Criminals): 00:05:00 •Introduction to theories of offending: 00:06:00 •Theories of sexual offending: 00:08:00 •Theories of violent offending: 00:08:00 •Theories of fire-setting behaviour: 00:08:00 •Personal characteristics of offenders: 00:06:00 •Personality disordered offenders: 00:06:00 •Psychopathic offenders: 00:07:00 •Mental Illness and offending: 00:07:00 •An Introduction to Offender Profiling: 00:05:00 •Approaches to Offender Profiling: 00:05:00 •The Effectiveness of Offender Profiling: 00:06:00 •Eye-witness testimony: 00:09:00 •Expert witness testimony: 00:04:00 •Attitudes towards victims: 00:06:00 •'What works' literature in reducing re-offending: 00:06:00 •Incident management (Crisis Negotiation): 00:08:00 •Introduction: About the Course and the Tutor: 00:03:00