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Prepare yourself and your team for emergencies with our comprehensive Level 3 Workplace First Aid Training. This course equips you with vital skills and knowledge to confidently handle a wide range of workplace incidents. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Level 3 Workplace First Aid Training, learners will gain comprehensive skills and knowledge essential for handling emergencies at work. They will understand the legal responsibilities surrounding workplace first aid and how to manage incidents effectively. Learners will be equipped with basic and advanced first-aid techniques, including CPR, dealing with breathing problems, fractures, and minor injuries. They will learn to conduct primary and secondary surveys to assess and respond to injuries and illnesses promptly. Additionally, the course covers mental health first aid in the workplace, remote psychological first aid, and special considerations like first aid during the coronavirus pandemic. Learners will also learn about using Automated External Defibrillators (AEDs), the role of appointed persons in first aid, and important safety measures for first aiders. This training prepares them to be confident and capable in providing immediate medical assistance in various workplace scenarios. Course Curriculum Module 01: Introduction to Workplace First Aid Module 02: Legal Framework for Workplace First Aid Module 03: Incident Management at Work Module 04: Emergency Management Module 05: Call for an Emergency Module 06: Basic First-Aid Techniques Module 07: Loss of Responsiveness and CPR Module 08: Breathing Problems Module 09: Dealing With Fractures and Dislocations Module 10: Minor Injuries at the Workplace Module 11: Primary Survey Module 12: Secondary Survey Module 13: Secondary Illnesses and Injuries Module 14: Mental Health First Aid in the Workplace Module 15: Remote Psychological First Aid Module 16: First Aid during Coronavirus Pandemic Module 17: First Aid Qualifications During the Pandemic, Risk at Work and PPE Regulations Module 18: AED (Automated External Defibrillator) Module 19: Appointed Persons in the Workplace First Aid Module 20: Classifications and Abbreviations Module 21: Things to Keep in Mind for a First Aider Learning Outcomes: Understand legal requirements and frameworks for workplace first aid procedures. Demonstrate effective incident management and emergency response strategies at work. Apply basic first aid techniques to manage minor workplace injuries. Perform CPR and manage breathing problems in emergency situations. Evaluate and manage fractures, dislocations, and secondary illnesses effectively. Identify and provide initial mental health first aid in workplace contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Workplace First Aid Training 4:43:13 1: Module 01: Introduction to Workplace First Aid 21:57 2: Module 02: Legal Framework for Workplace First Aid 14:21 3: Module 03: Incident Management at Work 18:31 4: Module 04: Emergency Management 10:32 5: Module 05: Call for an Emergency 05:11 6: Module 06: Basic First-Aid Techniques 17:57 7: Module 07: Loss of Responsiveness and CPR 09:35 8: Module 08: Breathing Problems 08:21 9: Module 09: Dealing With Fractures and Dislocations 07:18 10: Module 10: Minor Injuries at the Workplace 31:52 11: Module 11: Primary Survey 08:43 12: Module 12: Secondary Survey 11:15 13: Module 13: Secondary Illnesses and Injuries 15:48 14: Module 14: Mental Health First Aid in the Workplace 10:24 15: Module 15: Remote Psychological First Aid 21:04 16: Module 16: First Aid during Coronavirus Pandemic 13:04 17: Module 17: First Aid & PPE Regulations in Pandemics 18:22 18: Module 18: AED (Automated External Defibrillator) 12:04 19: Module 19: Appointed Persons in the Workplace First Aid 10:22 20: Module 20: Classifications and Abbreviations 07:55 21: Module 21: Things to Keep in Mind for a First Aider 07:37 22: CPD Certificate - Free 01:00 Who is this course for? Employees seeking to enhance workplace safety skills. Managers responsible for health and safety protocols. Individuals aiming to become designated workplace first aiders. Newcomers to health and safety roles within organizations. Professionals looking to update their first aid qualifications. Career path Health and Safety Officer Workplace First Aid Trainer Emergency Response Coordinator Occupational Health Advisor Health and Safety Manager Site Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a transformative journey through the Creative Healing: Art Therapy Techniques Unveiled course. In today's fast-paced world, Art Therapy has emerged as a powerful tool for emotional expression and psychological healing. Learning these techniques not only enriches personal well-being but also equips you with invaluable skills applicable across various professional settings. By mastering Art Therapy, you delve into understanding its profound impact on mental health, utilizing creative processes to unlock hidden emotions and foster self-awareness. This course covers a comprehensive curriculum spanning Psychology, Neuroscience, and practical applications of Art Therapy for diverse groups like children, adults, and families. In the UK, where the demand for mental health services is growing, Art Therapy offers promising career prospects. Trained professionals can find employment in hospitals, schools, and community centers, with salaries averaging around £35,000 annually. The advantages are clear as this sector continues to expand, with job opportunities increasing by 19% annually. By completing this course, you not only gain a skill set in high demand but also contribute meaningfully to improving mental health outcomes in your community and beyond. Whether pursuing a career or enhancing personal growth, Art Therapy opens doors to a fulfilling and impactful future. Key Features: CPD Certified Creative Healing: Art Therapy Course Free Certificate from Reed CIQ Approved Creative Healing: Art Therapy Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Art Therapy Module 02: Psychology and Neuroscience Module 03: Art Therapy in Practice Module 04: Creative Therapy Module 06: Art Therapy Techniques and Applications Module 07: Using Mindfulness in Art Therapy Module 08: Applications of Drawings in Art Therapy Module 09: Reflective Writing Module 10: Art Therapy for Children Module 11: Art Therapy for Adults Module 12: Art Therapy for Family Module 13: Illness and Art Module 14: The Art Therapist Learning Outcomes: Understand psychological foundations shaping art therapy techniques. Apply creative therapy methods in practical, real-world scenarios effectively. Integrate mindfulness seamlessly into art therapy sessions for enhanced impact. Harness the power of drawings as a therapeutic tool in sessions. Master reflective writing techniques to deepen therapeutic interactions. Tailor art therapy approaches to cater specifically to different age groups. CPD 10 CPD hours / points Accredited by CPD Quality Standards Creative Healing: Art Therapy Techniques Unveiled 2:36:31 1: Module 1: Introduction to Art Therapy Preview 09:28 2: Module 2: Psychology and Neuroscience 09:10 3: Module 3: Art Therapy in Practice 08:55 4: Module 4: Creative Therapy 07:09 5: Module 6: Art Therapy Techniques and Applications 23:28 6: Module 7: Using Mindfulness in Art Therapy 17:50 7: Module 8: Applications of Drawings in Art Therapy 16:41 8: Module 9: Reflective Writing 16:32 9: Module 10: Art Therapy for Children 10:23 10: Module 11: Art Therapy for Adults 05:30 11: Module 12: Art Therapy for Family 08:11 12: Module 13: Illness and Art 12:41 13: Module 14: The Art Therapist 09:33 14: CPD Certificate - Free 01:00 Who is this course for? This Creative Healing: Art Therapy Techniques Unveiled course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Creative Healing: Art Therapy Techniques Unveiled. Moreover, this course is ideal for: Aspiring therapists seeking innovative approaches to healing. Psychology enthusiasts intrigued by the intersection of art and mental health. Healthcare professionals desiring alternative therapeutic tools. Educators looking to incorporate creative healing techniques into their practices. Individuals passionate about making a positive impact through artistic expression. Requirements There are no requirements needed to enrol into this Creative Healing: Art Therapy Techniques Unveiled course. We welcome individuals from all backgrounds and levels of experience to enrol into this Creative Healing: Art Therapy Techniques Unveiled course. Career path After finishing this Creative Healing: Art Therapy course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Creative Healing: Art Therapy are: Art Therapist - £25K to 35K/year. Clinical Psychologist - £35K to 45K/year. Counsellor - £22K to 32K/year. Special Educational Needs Teacher - £25K to 35K/year. Occupational Therapist - £28K to 38K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Midwives and nurses comprise most Health and Social Care professionals and are essential to the healthcare team. However, they are quite challenging, too, as the roles keep evolving along with improvements in modern science. Our Midwifery & Nursing courses can help you navigate those challenges. Both midwifery and nursing are noble and important professions. Often your patient's life or death will depend upon you. Thus, in such professions, it is of utmost necessity to have proper knowledge and information to provide the right treatment at the right moment. Excellent observational skills can help you identify the needs of your patients and determine the right treatment procedure for them. In our Midwifery & Nursing two-course combo, you will learn about these two professions and related knowledge comprehensively and well-detailedly. Finishing these courses will surely keep you ahead of the curve in your professional field and open up various new opportunities. This Midwifery & Nursing Bundle Includes Course 01: Midwifery Course 02: Nursing: Clinical Observation Skills So, enrol in our Midwifery & Nursing bundle now! Learning Outcomes: At the end of these courses, you will be able to: Understand the basic concept and origin of midwifery Learn about the various roles and responsibilities of midwives Acquire the skill of effective communication Know the ethical implication in the midwifery profession Gain the essential clinical observation skills required in nursing practice Other Benefits Lifetime Access to All Learning Resources An Interactive, Online Course A Product Created By Experts In The Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support Free Certificate After Completion Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Midwifery & Nursing Course Curriculum Course 01: Midwifery Module 01: Definition and Origin Module 02: Midwifery as a Career Option Module 03: Management and Education Module 04: Midwives' Role in Health and Inequality Module 05: Social, Cultural and Spiritual Context of Childbearing Module 06: Antenatal Care and Screening Module 07: Support in Labour: Intrapartum Care Module 08: Induction of labour Module 09: Postnatal Care as a Midwife Module 10: Nurture and Nature: The Healthy Newborn Module 11: Stillbirth, Neonatal Death and Bereavement Module 12: Infant feeding Module 13: Newborn Infection Module 14: Home Birth Module 15: Complementary and Alternative Medicines Applied to Maternity Care Module 16: Pharmacology and Medicines Management Module 17: Bleeding in Pregnancy Module 18: Medical Disorders of Pregnancy Module 19: Pre-term Labour Module 20: Twins and higher-order births Module 21: Care During the Third Stage of Labour Module 22: Terminology and Abbreviations for Midwifery Module 23: Perinatal mental health Module 24: Supporting a Healthy Pregnancy Module 25: Contraception and family planning Module 26: Effective Communication Module 27: Ethics in Midwifery Course 02: Nursing: Clinical Observation Skills Module 01: Introduction to Observation Skill Module 02: Child Observation Module 03: Child Observation Plan and Documentation Module 04: Observational Methods and Studies Module 05: Social Policy and Social Work Observation Module 06: Basic Health Observation Module 07: Clinical Management Observation CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? You don't need any previous training or training materials to finish these courses. These courses are designed for: Midwives already in the profession and looking to update their knowledge General healthcare practitioners Nurses Students Anyone interested to know more about midwifery and maternity care Requirements To enrol in this Midwifery & Nursing, all you need is a basic understanding of the English Language and an internet connection. Career path Completing the Midwifery & Nursing courses can open up various exciting career opportunities, such as: Midwife Nurse Nursing Associate Sonographer Maternity Support Worker Emergency Care Assistant The average salary for a Maternity Support Worker can be £18,545- £24,881 per annum for anyone residing in the United Kingdom. Certificates CPD Accredited PDF Certificate Digital certificate - Included 2 CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

This SENCO Training is designed for those interested in or who are currently in a SENCO role in the early years setting. This SENCO Training qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of this course is to help learners progress to further and higher education and develop new practical skills in health and social care. Learning Outcomes After completing this SENCO Training, the learner will be able to: Understand the roles and responsibilities of the Special Educational Needs Coordinator in the early years setting. Understand the strategies and techniques for supporting children and their families. Increase knowledge of SEN codes of practice. Why Choose SENCO - Special Educational Needs Coordination Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this SENCO Training*** Course 01: SENCO Training Course 02: Child Protection and Risk Assessment Course 03: Level 2 Certificate in Behaviour that Challenges in Children ***Other Benefits of this Training*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum Module 1: Roles and Responsibilities of the Special Educational Needs Coordinator in the Early Years Understand the principles, statutory guidance and legislation underpinning practice for children with Special Educational Needs and Disability (SEND) in an early years setting Understand the role of the Early Years Special Educational Needs Coordinator (SENCo) Understand partnership working for the Early Years SENCo Understand early identification and action for children with SEND Module 2: Strategies and Techniques for Supporting Children and Families Understand the graduated approach in an early years setting Understand English as an additional language (EAL) Understand Education, Health and Care (EHC) plans ------------------------- ***Child Protection and Risk Assessment Course Curriculum Module 01: Introduction to Child Protection Module 02: Laws & Guidance Module 03: Understanding Child Abuse Module 04: Understanding Risk & Risk Assessment Module 05: Responding to Disclosure Module 06: What Should You Do Next to Referral Module 07: Record Keeping ------------------------- ***Level 2 Certificate in Behaviour that Challenges in Children Course Curriculum Module 1: Understand Behaviour That Challenges Module 2: Understand How to Support Positive Behaviour Module 3: Understand the Importance of Effective Communication and the Management of Behaviour That Challenges Module 4: Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour That Challenges Assessment Method After completing each module of the SENCO Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this SENCO Training, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This SENCO Training is ideal for those already working in a SENCO role as part of their Early Years Practitioner role or interested in doing so. This course is also suitable for childminders. Requirements There are no specific requirements for this SENCO Training because it does not require any advanced knowledge or skills. Students who intend to enrol in this SENCO Training must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This SENCO Training is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included

Healthcare training courses are the perfect way to enhance your skills. This will open up a campaign to acquire essential knowledge that can be used in daily life. You will learn about working safely and effectively with different groups of people, understanding legal regulations and procedures around health and social care, as well as managing risks and conflict resolution strategies. With this information, you will become an invaluable asset to any team or organization. Also, by immersing yourself in different environments, you will gain empathetic insight into the challenges of those you care for and a more holistic understanding of their needs. After all, enrolling in such a course is a sure path to personal growth and success. Don't forget to enrol your BONUS course: Anti-social Behaviour Level 5 Health Care Courses' Basic Learning Outcomes: Upon successful completion of this highly appreciated Health Care Course, you'll be a Skillful expert, besides- Know how to communicate and how it relates to social and health care. As a health and social care worker, become familiar with your rights and obligations. Understand your responsibilities as a healthcare provider and caregiver. Functions of social and health care. Find out the key tenets of working in social and health care. Having a thorough understanding of legal, ethical, and professional standards. The best way to save the personnel at Risk. Discover the duties in risk management and health and safety. Reality Check: Many students claim that even though it is shorter than other courses they have taken, it has taught them considerably more. This course is just as good as many other offline courses that were 5 to 10 times more expensive. As a result, taking this outstanding course is highly recommended by everyone. Key Highlights for Health Care Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions Course Curriculum: Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity, and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care Assignment Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Besides, This course particularly recommended for- Carers and home health aides who desire to advance their knowledge and abilities in home healthcare as a type of continuing education in the medical field. It will give those who are personally caring for their loved ones the abilities and information necessary to provide successful care. Those who are considering setting up home health agencies. Requirements Learners seeking to enrol for the Health Care Course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform Stable Internet or Data connection in your learning devices Career path After completing this course, you can explore trendy and in-demand jobs related to Health Care, such as- Social worker Therapist Health care assistant Nurse Laboratory Assistant Health Counsellor Psychologist ...and more. Explore each of the roles available and how you can start your career in Health Care course. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Anyone who owns or works in a food business and deals with food or surfaces that might touch food is called a Food Handler. Food handlers must receive Food Hygiene and Safety training, and this Food handlers course will teaches you how to understand Food Hygiene and Safety hazards, avoid cross-contamination and how to manage allergens. To ensure Food Hygiene and Safety and prevent foodborne illnesses, it's crucial to understand and abide by hygiene regulations when handling food. Food Hygiene and Safety is paramount, and food handlers play a significant role in maintaining Food Hygiene and Safety by following proper procedures. Therefore, it's critical that we recognize the importance of our role in promoting Food Hygiene and Safety and preventing illnesses. In a food business, people who handle food may do lots of different tasks like making, cooking, serving, and storing food. They might also work in making, processing, delivering, or preserving food. Food Hygiene and Safety training is crucial in all these activities to keep food safe for everyone to eat. Key Features: This Food Handlers Certificate Course is CPD Certified Free Certificate from Reed CIQ Approved Food Handlers Certificate Course. Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Food Hygiene and Safety Module 02: Foodborne Microorganisms & Contamination Module 03: Time and Temperature Controls Module 04: Safe Food Handling Procedures Module 05: Proper Food Storage Module 06:Food Hygiene and Safety for Specific Food Types Module 07: Allergen Awareness and Management Module 08: Equipment Sanitation & Maintenance Module 09: Personal Hygiene Protocol Module 10: Cleaning and Sanitizing Procedures Module 11: Foodborne Illnesses and Symptoms Module 12: HACCP Principles & Implementation Module 13:Food Hygiene and Safety Regulations in the US Module 14:Food Hygiene and Safety Audits & Inspections Learning Outcomes Attain mastery in Food Hygiene and Safety principles for optimal protection. Implement effective strategies to maintain Food Hygiene and Safety standards. Develop proficiency in handling Food Hygiene and Safety protocols in diverse settings. Demonstrate comprehensive knowledge of Food Hygiene and Safety regulations. Apply critical thinking to assess and address Food Hygiene and Safety risks. Utilize advanced techniques to enhance Food Hygiene and Safety practices. Certification After completing this Food Handlers Certificate course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Food Handlers Certificate 3:50:27 1: Module 1: Introduction to Food Safety 13:56 2: Module 2: Foodborne Microorganisms & Contamination 19:00 3: Module 3: Time and Temperature Controls 14:39 4: Module 4: Safe Food Handling Procedures 23:30 5: Module 5: Proper Food Storage 12:38 6: Module 6: Food Safety for Specific Food Types 20:53 7: Module 7: Allergen Awareness and Management 10:58 8: Module 8: Equipment Sanitation & Maintenance 16:44 9: Module 9: Personal Hygiene Protocol 11:51 10: Module 10: Cleaning and Sanitizing Procedures 10:10 11: Module 11: Foodborne Illnesses and Symptoms 10:20 12: Module 12: HACCP Principles & Implementation 21:42 13: Module 13: Food Safety Regulations in the US 19:00 14: Module 14: Food Safety Audits & Inspections 23:06 15: CPD Certificate - Free 01:00 16: Leave A Review 01:00 Who is this course for? Individuals seeking to specialize in Food Hygiene and Safety management, ensuring mastery of Food Hygiene and Safety principles. Professionals aiming to advance their career prospects in the food industry by acquiring expertise in Food Hygiene and Safety practices. Aspiring entrepreneurs planning to establish food-related businesses and requiring comprehensive knowledge of Food Hygiene and Safety regulations. Restaurant owners committed to upholding impeccable Food Hygiene and Safety standards in their establishments. Students pursuing a career in food service or hospitality management and desiring expertise in Food Hygiene and Safety protocols. Career path Food Hygiene and Safety Consultant for Bakeries - £24K to 35K/year Regulatory Compliance Officer in Food Industry - £20K to 30K/year Bakery Health and Safety Coordinator - £22K to 35K/year Food Inspection Officer in Local Authority Quality Assurance Technician - £20K to 30K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Anyone who owns or works in a food business and deals with food or surfaces that might touch food is called a Food Handler. Food handlers must receive Food Hygiene and Safety training, and this Food handlers course will teaches you how to understand Food Hygiene and Safety hazards, avoid cross-contamination and how to manage allergens. To ensure Food Hygiene and Safety and prevent foodborne illnesses, it's crucial to understand and abide by hygiene regulations when handling food. Food Hygiene and Safety is paramount, and food handlers play a significant role in maintaining Food Hygiene and Safety by following proper procedures. Therefore, it's critical that we recognize the importance of our role in promoting Food Hygiene and Safety and preventing illnesses. In a food business, people who handle food may do lots of different tasks like making, cooking, serving, and storing food. They might also work in making, processing, delivering, or preserving food. Food Hygiene and Safety training is crucial in all these activities to keep food safe for everyone to eat. Key Features: This Food Handlers Certificate Course is CPD Certified Free Certificate from Reed CIQ Approved Food Handlers Certificate Course. Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Food Hygiene and Safety Module 02: Foodborne Microorganisms & Contamination Module 03: Time and Temperature Controls Module 04: Safe Food Handling Procedures Module 05: Proper Food Storage Module 06:Food Hygiene and Safety for Specific Food Types Module 07: Allergen Awareness and Management Module 08: Equipment Sanitation & Maintenance Module 09: Personal Hygiene Protocol Module 10: Cleaning and Sanitizing Procedures Module 11: Foodborne Illnesses and Symptoms Module 12: HACCP Principles & Implementation Module 13:Food Hygiene and Safety Regulations in the US Module 14:Food Hygiene and Safety Audits & Inspections Learning Outcomes Attain mastery in Food Hygiene and Safety principles for optimal protection. Implement effective strategies to maintain Food Hygiene and Safety standards. Develop proficiency in handling Food Hygiene and Safety protocols in diverse settings. Demonstrate comprehensive knowledge of Food Hygiene and Safety regulations. Apply critical thinking to assess and address Food Hygiene and Safety risks. Utilize advanced techniques to enhance Food Hygiene and Safety practices. Certification After completing this Food Handlers Certificate course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Food Handlers Certificate 3:50:27 1: Module 1: Introduction to Food Safety 13:56 2: Module 2: Foodborne Microorganisms & Contamination 19:00 3: Module 3: Time and Temperature Controls 14:39 4: Module 4: Safe Food Handling Procedures 23:30 5: Module 5: Proper Food Storage 12:38 6: Module 6: Food Safety for Specific Food Types 20:53 7: Module 7: Allergen Awareness and Management 10:58 8: Module 8: Equipment Sanitation & Maintenance 16:44 9: Module 9: Personal Hygiene Protocol 11:51 10: Module 10: Cleaning and Sanitizing Procedures 10:10 11: Module 11: Foodborne Illnesses and Symptoms 10:20 12: Module 12: HACCP Principles & Implementation 21:42 13: Module 13: Food Safety Regulations in the US 19:00 14: Module 14: Food Safety Audits & Inspections 23:06 15: CPD Certificate - Free 01:00 16: Leave A Review 01:00 Who is this course for? Individuals seeking to specialize in Food Hygiene and Safety management, ensuring mastery of Food Hygiene and Safety principles. Professionals aiming to advance their career prospects in the food industry by acquiring expertise in Food Hygiene and Safety practices. Aspiring entrepreneurs planning to establish food-related businesses and requiring comprehensive knowledge of Food Hygiene and Safety regulations. Restaurant owners committed to upholding impeccable Food Hygiene and Safety standards in their establishments. Students pursuing a career in food service or hospitality management and desiring expertise in Food Hygiene and Safety protocols. Career path Food Hygiene and Safety Consultant for Bakeries - £24K to 35K/year Regulatory Compliance Officer in Food Industry - £20K to 30K/year Bakery Health and Safety Coordinator - £22K to 35K/year Food Inspection Officer in Local Authority Quality Assurance Technician - £20K to 30K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.