7521 Systems courses

Duration 5 Days 30 CPD hours This course is intended for This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications.This course also is for individuals who are interested in taking Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration. Courses 20703-1A and 20703-2A, or equivalent knowledge and skills, are necessary to prepare for this exam. Overview After completing this course, students will be able to:Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment.Analyze data by using queries and reports.Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Microsoft Exchange Server.Deploy and manage the Configuration Manager client.Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering.Identify and configure the most appropriate method to distribute and manage content used for deployments.Distribute, deploy, and monitor applications for managed users and systems.Maintain software updates for PCs that Configuration Manager manages.Implement Endpoint Protection for managed PCs.Manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices.Configure an operating-system deployment strategy by using Configuration Manager.Manage and maintain a Configuration Manager site. This course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with Microsoft Official Course 20703-2A, helps certification candidates prepare for Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration. Managing computers and mobile devices in the enterprise Overview of systems management by using enterprise management solutions Overview of the Configuration Manager architecture Overview of the Configuration Manager administrative tools Tools for monitoring and troubleshooting a Configuration Manager site Lab : Exploring the Configuration Manager tools Searching in the Configuration Manager console Using Windows PowerShell with Configuration Manager Using Configuration Manager Service Manager to manage components Monitoring site and component status Reviewing log files by using the Configuration Manager Trace tool Explain how to use Configuration Manager to address the challenges of managing systems and users in today?s enterprise. Describe the Configuration Manager architecture. Describe the management tools that you use to perform administrative functions for Configuration Manager. Describe the tools that you use to monitor and troubleshoot a Configuration Manager site. Analyzing data using queries and reports Introduction to queries Configuring Microsoft SQL Server Reporting Services (SSRS) Lab : Creating and running queriesConfiguring boundaries and resource discovery Creating data queries Creating subselect queries Creating status message queries Lab : Configuring SSRS Configuring a reporting services point Creating a report by using Report Builder Create and configure data and status message queries. Configure and manage SSRS and the reporting services point. Preparing the management infrastructure to support PCs and mobile devices Configuring site boundaries and boundary groups Configuring resource discovery Configuring the Exchange Server Connector for mobile device management Configuring user and device collections Lab : Configuring boundaries and resource discovery Configuring boundaries, boundary groups, and fallback relationships Configuring Active Directory discovery methods Lab : Configuring user and device collections Creating a device collection Creating a user collection Configuring a maintenance window Configure boundaries and boundary groups. Configure resource discovery. Configure the Exchange Server connector mobile device management. Organize resources using device and user collections. Deploying and managing clients Overview of the Configuration Manager client Deploying the Configuration Manager client Configuring and monitoring client status Managing client settings in Configuration Manager Lab : Deploying the Microsoft System Center Configuration Manager client software Preparing the site for client installation Deploying the Configuration Manager client software by using client push installation Lab : Configuring and monitoring client status Configuring and monitoring client health status Lab : Managing client settings Configuring client settings Describe the requirements and considerations for installing the Configuration Manager client software. Deploy the Configuration Manager client software. Configure and monitor client status. Manage Configuration Manager client settings. Managing inventory for PCs and applications Overview of inventory collection Configuring hardware and software inventory Managing inventory collection Configuring software metering Configuring and managing Asset Intelligence Lab : Configuring and managing inventory collection Configuring and managing hardware inventory Lab : Configuring software metering Configuring software metering Lab : Configuring and managing Asset Intelligence Preparing the site for Asset Intelligence Configuring Asset Intelligence Monitoring license agreements by using Asset Intelligence Viewing Asset Intelligence reports Describe inventory collection. Configure and collect hardware and software inventory. Manage inventory collection. Configure software metering. Configure Asset Intelligence. Distributing and managing content used for deployments Preparing the infrastructure for content management Distributing and managing content on distribution points Lab : Distributing and managing content for deployments Installing a new distribution point Managing content distribution Prepare the infrastructure for content management. Distribute and manage content on distribution points. Deploying and managing applications Overview of application management Creating applications Deploying applications Managing applications Deploying virtual applications by using System Center Configuration Manager (Optional) Deploying and managing Windows Store apps Lab : Creating and deploying applications Installing and configuring the Application Catalog roles Creating applications with requirements Deploying applications Lab : Managing application supersedence and removal Managing application supersedence Uninstalling the Excel Viewer application Lab : Deploying virtual applications by using Configuration Manager (Optional) Configuring support for App-V Deploying virtual applications Lab : Using Configuration Manager to deploy Windows Store apps Configuring support for sideloading Windows Store apps Configuring a Windows Store app Deploying Windows 10 apps to users Describe the application management features of Configuration Manager. Create applications. Deploy applications. Manage applications. Configure and deploy virtual applications. Configure and deploy Windows Store apps. Maintaining software updates for managed PCs The software updates process Preparing a Configuration Manager site for software updates Managing software updates Configuring automatic deployment rules Monitoring and troubleshooting software updates Lab : Configuring the site for software updates Configuring and synchronizing the software update point Lab : Deploying and managing software updates Determining software update compliance Deploying software updates to clients Configuring automatic deployment rules Describe how the software updates feature integrates with Configuration Manager. Prepare the Configuration Manager site for software updates. Manage the evaluation and deployment of software updates. Configure automatic deployment rules. Monitor and troubleshoot software updates. Implementing Endpoint Protection for managed PCs Overview of Endpoint Protection in Configuration Manager Configuring, deploying, and monitoring Endpoint Protection policies Lab : Implementing Microsoft System Center Endpoint Protection Configuring the System Center Endpoint Protection point and client settings Configuring and deploying Endpoint Protection policies Monitoring Endpoint Protection Configure Endpoint Protection to detect and remediate malware and security vulnerabilities. Configure, deploy, and manage Endpoint Protection policies. Managing compliance and secure data access Overview of Compliance Settings Configuring compliance sett

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Is it accurate to say that you are new to public talking? Or would you simply like to be positive about speaking to different kinds of individuals? Or, then again would you say you are somebody who simply needs to talk to people to motivate or promote? If one of these questions is what you ask to yourself then you should take this course to be confident in public speaking and learn how to influence your audience with your abilities in Public Speaking. Description: Without relational abilities, the capacity to advance in the working scene and in life, itself, would be about unthinkable. Public speaking is a standout amongst the most vital and most feared types of communication. In any case, it is a vital method for communication to showcase a person's immediate discussion and ways of talking to a target audience and engage with them easily. As associating with individuals may be extremely troublesome, it will be simpler for you to change it by grabbing the chance that you will take in the how to impart effectively through this public speaking course. In the event that you are experiencing issues conveying and interface with your audience, or it's more likely that you are experiencing difficulty making your own particular discourse, then this course will unquestionably help you with that! This course will likewise help you in defeating your feelings of trepidation in broad daylight talking and set yourself up in making visual guides that are powerful in handing-off your message to your gathering of people. Who is the course for? Professionals who want to learn how to communicate effectively through public speaking and to be able to communicate their message to a large audience. Or anyone who have an interest in communication through public speaking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course will be very beneficial and helpful to professionals, especially to the following careers: Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Many More! Fundamentals of Public Speaking Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 01:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Select The Topic 01:00:00 Analyze The Audience 01:00:00 Organize The Speech 01:00:00 Outline The Speech 00:30:00 Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Public Speaking Introduction 00:30:00 Getting Started 00:30:00 Get Rid of Your Speaking Fear 00:30:00 Making a Fluent Speech 01:00:00 Keeping Your Audience Attentive 00:30:00 Liven Your Audience Up 00:30:00 Presenting Without PowerPoint 00:30:00 Overcome the Confidence Killers 00:30:00 Secrets to build confidence 00:30:00 Successful Public Speech 01:00:00 Get a Standing Ovation by Presenting a Lively Speech 01:00:00 Overcoming the Fear Good Communication Skills 00:15:00 Interpersonal Skills 00:30:00 Getting Comfortable in Conversation 00:30:00 Redesigning Yourself for Strength 00:30:00 Professionalism 00:15:00 Maximizing Meetings 00:15:00 Controlling Nervousness 00:15:00 Mock Exam Mock Exam-Advanced Diploma in Public Speaking 00:20:00 Final Exam Final Exam-Advanced Diploma in Public Speaking 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  This Microsoft Word course is designed for all individuals, whether a beginner or someone who is looking into learning about its advanced techniques. This course will drive you from the very basic to the advanced level of Microsoft Word. You will explore how to design, create and customise professional data with Microsoft Word. You will also go through the advanced features and functions that Microsoft Word provides. In this course, you will learn the necessary skills, knowledge, and information of Microsoft Word. Who is this course for? This course is perfect for individuals who are looking forward to developing their skills of using Microsoft Word application. For any professional employee or students who want to expand their knowledge in Microsoft Word. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an education and experience in accounting is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 3 Diploma in Microsoft Word will be very beneficial and helpful, especially to the following professionals: Office Manager. Secretary. Administrative Assistant. Administrator. PA. Microsoft Word for Beginners Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Word for Newbies - Activities 00:00:00 Microsoft Word for Intermediate Level Module One - Getting Started 00:30:00 Module Two - Customizing Word 01:30:00 Module Three - Working with Reusable Content 01:30:00 Module Four - Working with Templates 01:30:00 Module Five - Working with Sections and Linked Content 01:30:00 Module Six - Managing Versions and Tracking Documents 01:30:00 Module Seven - Using Cross References 01:30:00 Module Eight - Creating Mail Merges and Labels 01:30:00 Module Nine - Working with Master Documents 01:30:00 Module Ten - Working with Macros 01:30:00 Module Eleven - Working with Forms 01:30:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Word Intermediate Level 00:00:00 Microsoft Word Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with the Word Window 01:00:00 Module Three - Advanced Editing and Formatting Tasks 01:00:00 Module Four - Working with Illustrations 01:00:00 Module Five - Formatting Pictures 01:00:00 Module Six - Adding SmartArt 01:00:00 Module Seven - Adding Tables 01:00:00 Module Eight - Inserting Special Objects 01:00:00 Module Nine - Working with Document References 01:00:00 Module Ten - Reviewing Your Document 01:00:00 Module Eleven - Using Comments and Tracking 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Word Advanced Level 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Microsoft Word 00:30:00 Final Exam Final Exam- Level 3 Diploma in Microsoft Word 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft PowerPoint is considered as the most powerful presentation for presenting visual and graphical items. This program can help you to create handouts and even developing an animated presentation with audio. Through this course, you will know you will learn all the skills, knowledge, and information about the PowerPoint software that you can use for your work. You will learn all the available presentation tasks such as inserting slides from other presentation or even recording your show as videos. All of these tasks and features, whether it's for beginners, intermediate, or advanced level users, are beneficial for your career for any activity you could think of. Who is the course for? Professionals who want to learn about Microsoft PowerPoint 2010 functions and tools. People who have an interest in knowing all about Microsoft PowerPoint 2010 features. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint 2010 complete course would be beneficial for any professions or career from any industry you are in, such as: Administrative Assistant Administrator Manager Office Staff Personal Assistant Secretary. Microsoft PowerPoint 2010 for Beginners Module One - Getting Started 01:00:00 Module Two - Opening and Closing PowerPoint 00:30:00 Module Three - Working with Presentations 00:30:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 00:30:00 Module Six - Formatting Text 00:30:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 00:30:00 Module Nine - Customizing Slide Elements 01:00:00 Module Ten - Setting Up Your Slide Show 00:30:00 Module Eleven - Showtime 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities-Microsoft PowerPoint 2010 for Beginners 00:00:00 Microsoft PowerPoint 2010 Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the PowerPoint Environment 01:00:00 Module Three - Working with Presentations 01:00:00 Module Four - Formatting Presentations 01:00:00 Module Five - Formatting Text Boxes 01:00:00 Module Six - Creating a Photo Album 01:00:00 Module Seven - Working with Graphical Elements 01:00:00 Module Eight - Working with Audio and Video Content 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Collaborating on Presentations 01:00:00 Module Eleven - Delivering Presentations 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint 2010 Intermediate Level 00:00:00 Microsoft PowerPoint 2010 Advanced Level Module One - Getting Started 00:30:00 Module Two - Adding Pictures 01:00:00 Module Three - Working with Text Boxes 01:00:00 Module Four - Adding SmartArt 01:00:00 Module Five - Adding Tables 01:00:00 Module Six - Inserting Advanced Objects 01:00:00 Module Seven - Advanced Drawing Tasks 01:00:00 Module Eight - PowerPoint's Research Tools 01:00:00 Module Nine - Creating Notes and Handouts 01:00:00 Module Ten - Using Slide Masters 01:00:00 Module Eleven - Advanced Presentation Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint 2010 Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint 2010 Complete Course- Beginners, Intermediate, Advanced 00:30:00 Final Exam Final Exam- Microsoft PowerPoint 2010 Complete Course- Beginners, Intermediate, Advanced 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Retirement and succession planning is the management of filling the gap when a valuable employee retires. Retired workers or employers in your company can only be replaced with someone who has the same skills and knowledge. Companies and professionals who train their successor will not only help in filling the skills gap; it will also help in avoiding unstable future of business. If you want to know more about retirement and succession planning, then you don't have to worry about finding another source, this course will provide you everything you need to learn. Who is the course for? Professionals who help people decide their retirement plans. People who have an interest in their retirement plans. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Retirement and Succession Planning Course is a useful qualification to possess, and would be beneficial for the following careers: Career Guide Counsellor Financial Adviser Financial Consultant Investment Planner Retirement Consultant. Retirement Planning Financial Planning And Planning For Retirement 00:15:00 Diversity Is Key In Retirement Planning 01:00:00 Financial Future And Planning For Retirement 00:15:00 IRA vs. 401 (k) 01:00:00 Long Term Retirement Planning 00:15:00 Planning Your Financial Retirement 01:00:00 Properly Planning For Financial Retirement 01:00:00 Property Investment For Retirement 01:00:00 Retirement Planning : How Long Do You Expect To Live 01:00:00 Keys Considerations When Planning For Financial Retirement 01:00:00 Types Of Retirement Plans 01:00:00 What Are Iras? 01:00:00 What Is A 401(K)? 01:00:00 Why A Financial Advisor? 01:00:00 Importance Of Planning For Retirement 00:30:00 A Financial Planner May Be Your Best Gift To Yourself 00:15:00 Common 401(k) Mistakes 00:30:00 Consolidation Or Multiple Accounts 00:30:00 Dealing With Alzheimer's 01:00:00 Find Senior Independent Living Peoples Near You 00:15:00 Importance Of Life Insurance For Financial Retirement Planning 00:30:00 Investing In Bonds 00:30:00 Long Term Care Options 00:30:00 Manage Your Money In Financial Retirement 00:15:00 Retirement Planning And Savings Plans 01:00:00 Retirement Isn't For Everybody 00:30:00 Roth Iras For Financial Retirement 00:30:00 The Future Of Senior Living And Assisted Living 01:00:00 Thinks To Consider When Considering A 401(K) 01:00:00 Perfect Time For Retirement 00:30:00 Succession Planning Module One - Getting Started 01:00:00 Module Two - Succession Planning Vs. Replacement Planning 01:00:00 Module Three - Preparing for the Planning Process 01:00:00 Module Four - Initiating Process 01:00:00 Module Five - The SWOT Analysis 01:00:00 Module Six - Developing the Succession Plan 01:00:00 Module Seven - Executing the Plan 01:00:00 Module Eight - Gaining Support 01:00:00 Module Nine - Managing the Change 01:00:00 Module Ten - Overcoming Roadblocks 01:00:00 Module Eleven - Reaching the End 01:00:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Who is this course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are ready to take customer care service as the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

Description:  Our Microsoft power point course is designed to take your computer skills from basics to all the way to Advanced level, one step at a time. Whether you are new to Microsoft or looking forward to enhancing your current skills in using this program, then you are selecting the right course. Through this course, you will explore the different features of Microsoft PowerPoint which will help you in both personal and professional life as a businessman, student or employee. In this course, you will learn the necessary skills, knowledge, and information of Microsoft Power Point. Who is the course for? This course is perfect for individuals who are looking forward to developing their skills of using Microsoft PowerPoint application. This course is for office professionals who want to nail all the meetings and projects at the workplace. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an education and experience in accounting is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 3 Diploma in Microsoft PowerPoint will be very beneficial and helpful, especially to the following professionals: Admin Assistant PA Secretary Administrator Office Manager. Microsoft PowerPoint for Beginners Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint for Beginners 00:00:00 Microsoft PowerPoint for Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the PowerPoint Environment 01:00:00 Module Three - Working with Sections and Presentation Organization 01:00:00 Module Four - Formatting Presentations 01:00:00 Module Five - Formatting Shapes and Text Boxes 01:00:00 Module Six - Creating a Photo Album 01:00:00 Module Seven - Working with Graphical Elements 01:00:00 Module Eight - Working with Audio and Video Content 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Collaborating on Presentations 01:00:00 Module Eleven - Working with Presentation Info and Other Formats 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint Intermediate Level 00:00:00 Microsoft PowerPoint Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with Shapes 01:00:00 Module Three - Working with Text Boxes 01:00:00 Module Four - Adding SmartArt 01:00:00 Module Five - Advanced Drawing Tasks 01:00:00 Module Six - Adding Tables 01:00:00 Module Seven - Inserting Audio and Video 01:00:00 Module Eight - PowerPoint's Research Tools 01:00:00 Module Nine - Preparing for Your Presentation 01:00:00 Module Ten - Using Slide Masters 01:00:00 Module Eleven - Advanced Presentation Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint Advanced Level 00:00:00 Mock Exam Mock Exam - Level 3 Diploma in Microsoft PowerPoint 00:20:00 Final Exam Final Exam - Level 3 Diploma in Microsoft PowerPoint 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Access is a database management system (DBMS) from Microsoft. This software combines the relational Jet Database Engine with a graphical user interface and software-development tools. It stores data in its format based on the Access Jet Database Engine. Through this course, you will learn from beginner, intermediate, and advanced level skills, knowledge, and information about Microsoft Access 2013. You will then know the different components of the database so that you understand the structure underlying your data to know data manipulation and user control. Who is the course for? New staff or workers who want to learn about the Microsoft Access 2013 People who have an interest in the basics and features of the Access 2013 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 3 Diploma in Microsoft Access course is a useful qualification to possess and would be beneficial for following careers: Software Engineer Technical Support Technical Sales Business Analyst Web Developer Software Tester. Microsoft Access Essentials Module One - Getting Started 00:30:00 Module Two - Opening and Closing Access 01:00:00 Module Three - An Introduction to Databases 01:00:00 Module Four - Sharing Data Using Apps 01:00:00 Module Five - Working in Your App 01:00:00 Module Six - An Introduction to Desktop Databases 01:00:00 Module Seven - Performing Basic Table Tasks 01:00:00 Module Eight - Working with Fields 01:00:00 Module Nine - Working with Table Relationships 01:00:00 Module Ten - An Introduction to Queries, Forms, and Reports 01:00:00 Module Eleven - Protecting Your Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access for Beginners 00:00:00 Microsoft Access Expert Module One - Getting Started 00:30:00 Module Two - Creating a Custom App 01:00:00 Module Three - Customizing App Actions 01:00:00 Module Four - Customizing Your App Views with Macros 01:00:00 Module Five - Working with Validation Rules and Messages 01:00:00 Module Six - Working with Macros 01:00:00 Module Seven - Advanced Query Tasks 01:00:00 Module Eight - Designing Forms 01:00:00 Module Nine - Advanced Reporting Tasks 01:00:00 Module Ten - Advanced Database Tools 01:00:00 Module Eleven - Working with the Access Environment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access Intermediate Level 00:00:00 Microsoft Access Advanced Module One - Getting Started 00:30:00 Module Two - Using App Views 01:00:00 Module Three - Customizing Apps, Part One 01:00:00 Module Four - Customizing Apps, Part Two 01:00:00 Module Five - Working with More Record Tasks 01:00:00 Module Six - Using Advanced Field Tasks 01:00:00 Module Seven - Working in Table Design View 01:00:00 Module Eight - Working with the Expression Builder 01:00:00 Module Nine - Working with External Data 01:00:00 Module Ten - Creating Queries 01:00:00 Module Eleven - Creating Forms and Reports 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access Advanced Level 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Microsoft Access 00:30:00 Final Exam Final Exam- Level 3 Diploma in Microsoft Access 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  This Microsoft Word course is designed for all individuals, whether a beginner or someone who is looking into learning about its advanced techniques. This course will drive you from the very basic to the advanced level of Microsoft Word. You will explore how to design, create and customise professional data with Microsoft Word. You will also go through the advanced features and functions that Microsoft Word provides. In this course, you will learn the necessary skills, knowledge, and information of Microsoft Word. Who is this course for? This course is perfect for individuals who are looking forward to developing their skills of using Microsoft Word application. For any professional employee or students who want to expand their knowledge in Microsoft Word. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an education and experience in accounting is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Word Complete Course - Beginners, Intermediate & Advanced will be very beneficial and helpful, especially to the following professionals: Office Manager. Secretary. Administrative Assistant. Administrator. PA. Microsoft Word for Beginners Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Word for Newbies - Activities 00:00:00 Microsoft Word for Intermediate Level Module One - Getting Started 00:30:00 Module Two - Customizing Word 01:30:00 Module Three - Working with Reusable Content 01:30:00 Module Four - Working with Templates 01:30:00 Module Five - Working with Sections and Linked Content 01:30:00 Module Six - Managing Versions and Tracking Documents 01:30:00 Module Seven - Using Cross References 01:30:00 Module Eight - Creating Mail Merges and Labels 01:30:00 Module Nine - Working with Master Documents 01:30:00 Module Ten - Working with Macros 01:30:00 Module Eleven - Working with Forms 01:30:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Word Intermediate Level 00:00:00 Microsoft Word Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with the Word Window 01:00:00 Module Three - Advanced Editing and Formatting Tasks 01:00:00 Module Four - Working with Illustrations 01:00:00 Module Five - Formatting Pictures 01:00:00 Module Six - Adding SmartArt 01:00:00 Module Seven - Adding Tables 01:00:00 Module Eight - Inserting Special Objects 01:00:00 Module Nine - Working with Document References 01:00:00 Module Ten - Reviewing Your Document 01:00:00 Module Eleven - Using Comments and Tracking 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Word Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft Word Complete Course - Beginners, Intermediate & Advanced 00:30:00 Final Exam Final Exam- Microsoft Word Complete Course - Beginners, Intermediate & Advanced 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00