155 SV courses delivered Online

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW Introduction to ITIL Key Concepts of ITIL 2 - The ITIL Framework The Four Dimensions of Service Management The ITIL Service Value System 3 - The ITIL Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) Governance The Service Value Chain Continual Improvement 5 - Key ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management 6 - Other ITIL Practices General Management Practices Service Management Practices Technical Management Practices

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Duration 3 Days 18 CPD hours This course is intended for This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery. Overview By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher. Prerequisites Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. 1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimise and Automate 2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION Digital Technology Digital Business Digital Organisation Digitisation Digital Transformation Business Strategy and Business Models Digital and IT Strategy Products Services Relationship Between Digital, IT Strategy and Components of ITIL SVS. 3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN Environmental Analysis External Analysis: PESTLE Internal Analysis: Four Dimensions of Service Management 4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy Organisation?s Position in a Particular Market or Industry Digital Positioning Tool to Determine Appropriate Position for a Digital Organization 5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION Ecosystem Industry/Market Organisational Influenced factors Achieving Customer/Market Relevance Achieving Operational Excellence Internal and External Focus Balanced Approach 6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE How to Apply Approaches to Achieve Customer/Market Relevance Customer Journeys Omnichannel Delivery and Support Context-Sensitive Delivery and Support Customer Analytics Customer Feedback and 360ø Approaches How to Achieve Operational Excellence in the Four Dimensions of Service Management Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following Financial Policies Portfolio Optimization Funding Projects, Products and Services Balancing Cost of Innovation and Operation Charging Models Assess Strategic Approaches for Digital Organizations 7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY Concept of Risk Management in the Context of a Digital Organisation Context of Digital and IT Strategy Identify Risk Assess Risk Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk Explain the Concept of Innovation, Including its Key Elements and Techniques Apply Techniques to Develop and Maintain a Culture of Innovation 8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites How to Define and Communicate a Vision and a Strategy How to Use Business Cases to Advocate for a Digital and IT Strategy 9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY How to Define Operating Models for Digital Organisations Major Skills Required of Leaders in Digital Organisation Apply Approaches to Strategy Coordination and Implementation: Large-Scale Transformation Incremental Transformation Mergers and Acquisitions Individual Changes Approaches to POMs (Parallel Operating Models) How to Assess Success of a Digital and IT Strategy Typical Activities of a Digital Transformation Programme

Overview This complete education course will improve your Project Management Training.This wide curriculum gives you the skills and information you need to succeed in this fast-paced industry, and the highly desired CPD accreditation can further improve your resume. With this training, you'll be prepared for a quick rise rather than taking it step by step up the career ladder. Participate now to see how your project management skills increase significantly! Why Choose this Project Management Bundle? FREE Project Management CPD-accredited certificate Get a free student ID card with Project Management training (£10 applicable for international delivery) Lifetime access to the Project Management course materials The Project Management program comes with 24/7 tutor support Get instant access to this Project Management course Learn Project Management training from anywhere in the world The Project Management training is affordable and simple to understand The Project Management training is entirely online How will I get my Project Management certificate? Upon successful completion of the Project Management Training course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This Project Management course for? There is no experience or previous qualifications required for enrolment on this Project Management Training. It is available to all students, of all academic backgrounds. Requirements Our Project Management Training course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this Project Management qualification will enhance your CV and open you up to multiple sectors, such as : Project Manager: £45k - £90k per year Project Coordinator: £35k - £70k per year Program Manager: £50k - £95k per year Project Analyst: £30k - £65k per year Project Management Consultant: £55k - £100k+ per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 12 sections • 86 lectures • 03:24:00 total length •1.1 Introduction to Project Management: 00:04:00 •1.2 6 Pathways of Project Management: 00:03:00 •1.3 Course Structure: Simplified Framework: 00:01:00 •1.4 System Thinking: 00:01:00 •1.5 Project Timeline: 00:01:00 •1.6 Pyramid Project: 00:03:00 •2.1 Project: 00:02:00 •2.2 Project Management mbmbmbm: 00:01:00 •2.3 The Matrix Environment: 00:04:00 •2.4 Enterprise Environmental Factors and Organisational Process Assets: 00:01:00 •2.5 Project Constraints: 00:01:00 •2.6 Process Groups: 00:03:00 •2.7 Integration Management: 00:02:00 •2.8 Stakeholder Management: 00:01:00 •2.9 Scope Management: 00:01:00 •2.10 Schedule Management: 00:01:00 •2.11 Cost, HR, Quality and Risk Management: 00:02:00 •2.12 Communication and Procurement Management: 00:01:00 •2.13 Knowledge Areas and Process Groups: 00:01:00 •3.1 Develop Project Charter: 00:05:00 •3.2 Project Charter Template: 00:06:00 •3.3 Timeline View of Project Documents: 00:01:00 •4.1 Identify Stakeholders: 00:04:00 •4.2 Stakeholder Register Template: 00:01:00 •4.3 Timeline View of Project Documents: 00:04:00 •5.1 Project Scope: 00:04:00 •5.2 Collect Requirements: 00:02:00 •5.3 Define Project Scope: 00:01:00 •5.4 Create WBS: Work Breakdown Structure: 00:03:00 •5.5 Project Scope Baseline: 00:06:00 •5.6 Timeline View of Project Documents: 00:01:00 •5.7 Microsoft Project: 00:02:00 •5.8 MS Project - User Interface Explained: 00:02:00 •5.9 MS Project - Entering Scope Items: 00:06:00 •6.1 Define Activities: 00:04:00 •6.2 Sequence Activities: 00:02:00 •6.3 Estimating Activity Durations: 00:02:00 •6.4 Develop Schedule Process: 00:01:00 •6.5 Critical Path Method: 00:03:00 •6.6 Compressing Schedule : Crashing and Fast-tracking: 00:03:00 •6.7 Timeline View of Project Documents: 00:01:00 •6.8 Microsoft Project - Entering Activities and Duration: 00:03:00 •6.9 Microsoft Project - Sequencing Activities & Creating Gantt Chart: 00:07:00 •6.10 Microsoft Project - The Project Schedule: 00:06:00 •7.1 Estimated Costs: 00:03:00 •7.2 Determined Budget: 00:01:00 •7.3 Timeline View of Project Documents: 00:01:00 •7.4 Estimate Activity Resources: 00:02:00 •7.5 Timeline View of Project Documents: 00:01:00 •7.6 Plan Quality: 00:04:00 •7.7 Timeline View of Project Documents: 00:01:00 •7.8 Introduction to Risks: 00:03:00 •7.9 Identify Risks: 00:02:00 •7.10 Perform Qualitative Risk Analysis: 00:04:00 •7.11 Perform Quantitative Risk Analysis: 00:01:00 •7.12 Plan Risk Responses: 00:02:00 •7.13 Timeline View of Project Documents: 00:01:00 •8.1 Plan Communication: 00:02:00 •8.2 Timeline View of Project Documents: 00:01:00 •8.3 Plan Procurement: 00:02:00 •8.4 Timeline View of Project Documents: 00:01:00 •9.1 HOW are things done on the project: 00:06:00 •9.2 Develop Project Management Plan: 00:01:00 •9.3 Individual Management Plans: 00:04:00 •9.4 Timeline View of Project Documents: 00:01:00 •9.5 Timeline View of Project Documents-2: 00:01:00 •9.6 Direct and Manage Project Work: 00:04:00 •9.7 Timeline View of Project Documents: 00:01:00 •9.8 Manage Project Knowledge: 00:02:00 •9.9 Timeline View of Project Documents: 00:01:00 •9.10 Monitor and Control Project Work: 00:02:00 •9.11 Timeline View of Project Documents: 00:01:00 •9.12 Perform Integrated Change Control: 00:04:00 •9.13 Steps to perform Change Control: 00:05:00 •9.14 Timeline View of Project Documents: 00:01:00 •9.15 Budget at Completion: BAC: 00:05:00 •9.16 Planned Value: PV: 00:02:00 •9.17 Earned Value: EV: 00:02:00 •9.18 Schedule Variance (SV) & Schedule Performance Index (SPI): 00:02:00 •9.19 Actual Cost(AC), Cost Variance and Cost Performance Index: 00:03:00 •9.20 Budget Forecasting - Estimate at & to completion: 00:06:00 •9.21 Close Project or Phase: 00:03:00 •9.22 Timeline View of Project Documents: 00:01:00 •Resources - Project Management Training: 00:00:00 •Assignment - Project Management Training: 3 days •Order Your Certificate: 00:00:00

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This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.

Learn three simple steps to improve your Emotional Intelligence and become a more empathetic and compassionate leader.

Social Services and Health Care Units AB Training Academy Scottish Vocational Qualification 3 Social Services and Healthcare at SCQF level 7 Core/mandatory Units H5RY 04 (SCDHSC 0031) — 9 SCQF Credits at SCQF level 7 Promote effecBve communicaBon ♦ Establish understanding about individuals’ communication ♦ Support individuals to interact through communication ♦ Communicate effectively about difficult, complex and sensitive issues ♦ Communicate using records and reports H5LD 04 (SCDHSC0032) — 10 SCQF Credits at SCQF level 7 Promote health, safety and security in the work setting ♦ Maintain health, safety and security in the work setting ♦ Promote health and safety in the work setting ♦ Minimise risks arising from emergencies H5LE 04 (SCDHSC0033) — 9 SCQF Credits at SCQF level 7 Develop your pracBce through reflecBon and learning ♦ Reflect on your own practice ♦ Take action to enhance your practice H5S0 04 (SCDHSC0035) — 9 SCQF Credits at SCQF level 7 Promote the safeguarding of Individuals ♦ Maintain your understanding and awareness of harm, abuse and safeguarding ♦ Implement practices that help to safeguard individuals from harm or abuse ♦ Develop relationships that promote safeguarding ♦ Promote rights and inclusion ♦ Work in ways that promote wellbeing ♦ Support individuals to keep themselves safe Op;onal DK3M 04 (SFH CHS17) — 8 SCQF Credits at SCQF level 7 Carry out extended feeding techniques to ensure individuals nutriBonal and fluid intake FP8N 04 (SFH CHS19) — 8 SCQF Credits at SCQF level 6 Undertake rouBne clinical measurements DK2X 04 (SFH CHS3) — 8 SCQF Credits at SCQF level 6 Administer medicaBon to individuals FP8D 04 (SFHC HS8) — 8 SCQF Credits at SCQF level 7 Insert and secure urethral catheters and monitor and respond to the effects of urethral catheterisaBon DL00 04 (SFH CHS132) — 8 SCQF Credits at SCQF level 7 Obtain venous blood samples FP8F 04 (SFH CHS4) — 8 SCQF Credits at SCQF level 7 Undertake Bssue viability risk assessment for in

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LOOKING FOR: ADULT FICTION / NON-FICTION Ciara McEllin is building her list as a Junior Agent at Watson Little. She reads widely across book club, upmarket and literary fiction. Within these areas, she is drawn to novels that examine family and relationship dynamics, sexuality, identity, and vulnerability. Ciara is keen to hear from writers who take a fresh approach to these themes, whether that be a new perspective on a traditional narrative or a focus on characters and voices that remain underrepresented: think Kairos by Jenny Erpenbeck, Asymmetry by Lisa Halliday or Monkey Grip by Helen Garner. She will always want to read beautifully written novels with a strong sense of place, tangible characters and an essence that stays with you – living deep in your bones – long after you’ve finished reading. Recent reads Ciara has enjoyed include: Lonesome Dove by Larry McMurtry, Enter Ghost by Isabella Hammad, Close to Home by Michael Magee, Siblings by Brigitte Reimann, Trespasses by Louise Kennedy, The Idiot by Elif Batuman, Highway Blue by Ailsa McFarlane and My Phantoms by Gwendoline Riley. At the moment Ciara is particularly eager to see: - Sexy, sensual and seductive stories that explore desire and sexual boundaries not often represented in literature such as Little Rabbit by Alyssa Songsiridej, Cleanness by Garth Greenwell and Mrs. S by K Patrick - An atmospheric and existential thriller in the vein of Intimacies by Katie Kitamura, In The Cut by Susanna Moore and Drive Your Plow Over the Bones of the Dead by Olga Tokarczuk - An intoxicating coming of-age-tale that captures the aliveness, intelligence and wildness of girlhood like Brutes by Dizz Tate, The Virgin Suicides by Jeffrey Eugenides and The Girls by Emma Cline - Books that are joyful or brutal, particularly those that are both, similar to Headshot by Rita Bullwinkel, Kick the Latch by Kathryn Scanlan and Small Things Like These by Claire Keegan - Stories exploring an Australia or Ireland that is rarely seen in literature for example A Loving, Faithful Animal by Josephine Rowe and Wild Houses by Colin Barrett In non-fiction, Ciara enjoys narrative, memoir and essay collections. She is interested in hearing from experts, academics, critics and journalists writing about society, culture and food, and excited by writers seeking to revise, reshape or revolutionise the conversation in their area of expertise. Some of her favourite non-fiction titles include How To Survive A Plague by David France, The Transgender Issue by Shon Faye, the Living Autobiography Series by Deborah Levy, Last Witnesses: Unchildlike Stories by Svetlana Alexievich, King Kong Theory by Virginie Despentes; and she particularly enjoys the work of M.F.K Fisher, Annie Ernaux, Natalia Ginsburg and Helen Garner. Ciara is not looking for Children’s, YA or Fantasy. Ciara would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document. (In addition to the paid sessions, Ciara is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 6th January 2025