576 Support Assistant courses

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Experience the power of empathy and knowledge in our transformative course, "Physical Needs and Roles and Responsibilities in Disability and SEN." Uncover the profound impact of disabilities and special educational needs, and gain a deep understanding of the crucial roles and responsibilities within this community. Through expertly crafted modules, delve into the intricacies of legal entitlement, disabilities and development, types of special educational needs, and the far-reaching effects of disability. Join us on this extraordinary journey of compassion and discovery as we equip you with the knowledge needed to navigate the complex world of disability and SEN. Enrol in "Physical Needs and Roles and Responsibilities in Disability and SEN" today. Learning Outcomes: Upon completion of the Disability and SEN course, you can expect to: Gain a comprehensive understanding of legal entitlement and its application in the context of disability and SEN. Develop insights into various disabilities, their impact on development, and the unique challenges faced by individuals with special educational needs. Identify and differentiate between different types of special educational needs, enhancing your ability to provide appropriate support and resources. Explore the wide-ranging effects of disability on individuals, their families, and society as a whole, fostering empathy and compassion. Acquire knowledge of the roles and responsibilities associated with addressing physical needs in the context of disability and SEN. Develop a holistic perspective on communication and interaction. Why Prefer this Policies and Procedures for Positive Behaviour in Children and Youth Course? Opportunity to earn a certificate accredited by CPD QS after completing this Policies and Procedures for Positive Behaviour in Children and Youth course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support Unlock the transformative potential of "Disability and SEN" with our comprehensive course on Physical Needs and Roles, and Responsibilities. Delve deep into the intricate world of legal entitlement, disabilities, special educational needs, and the profound effects of disability. Through engaging modules, you'll gain the knowledge and understanding necessary to make a meaningful difference in the lives of individuals with disabilities and SEN. Our Disability and SEN course equip you with the insights to navigate the complexities of disability and SEN. You'll develop a heightened sense of empathy and compassion, enabling you to provide the support and resources needed for those with special educational needs. With a focus on roles and responsibilities, you'll gain a holistic understanding of the various factors involved in addressing physical needs, communication, and interaction within this diverse community. Upon successful completion of the Disability & SEN course, learners can obtain a certificate as proof of their achievement. The following certificate options are available: PDF Certificate: A digital version of the certificate will be emailed to the learner upon request for only £10. Printed Hardcopy Certificate - UK Delivery: For learners within the United Kingdom, a high-quality printed hardcopy of the certificate can be delivered to your postal address for only £29. Printed Hardcopy Certificate - International Delivery: For learners residing outside the UK, a high-quality printed hardcopy of the certificate can be delivered to your international postal address for only £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Disability and SEN course is ideal for educators, support staff, parents, or anyone interested in deepening their understanding of disability and SEN. Whether you're seeking to enhance your professional skills, broaden your knowledge for personal growth, or make a positive impact in the lives of others, this course offers invaluable insights and practical strategies. Requirements You will not need any prior background or expertise. All you need to take this Policies and Procedures for Positive Behaviour in Children and Youth is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path This Disability and SEN course will be helpful for anyone looking to pursue a career as: SEN Teacher: £25,000 - £45,000 per annum Learning Support Assistant: £15,000 - £25,000 per annum SEN Coordinator: £30,000 - £50,000 per annum Behaviour Specialist: £25,000 - £40,000 per annum Inclusion Officer: £25,000 - £40,000 per annum Disability Support Worker: £18,000 - £28,000 per annum

Build your communication skills to boost the productivity of office administration. Learn Business Etiquette, Organisational Skills, Effective Planning and Scheduling.

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Embark on a transformative journey with our 'Effective Strategies for Teaching Students with Learning Disabilities Course.' This comprehensive programme unravels the intricacies of learning disabilities, providing a robust foundation for educators. The course intricately weaves the types of learning disabilities with insightful strategies, ensuring that every student's unique needs are met. From the formulation of Individualised Education Plans to mastering behavioural management, equip yourself with the tools to create an inclusive and supportive classroom environment. Learning Outcomes Gain in-depth knowledge of the various types of learning disabilities and their nuances. Develop the proficiency to design and implement Individualised Education Plans tailored to students' needs. Acquire strategies to support students facing reading, writing, and math challenges. Grasp the essentials of classroom modifications to enhance the learning experience for all. Understand behaviour management techniques and foster enhanced social skills in students with learning disabilities. Why buy this Effective Strategies for Teaching Students with Learning Disabilities Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Effective Strategies for Teaching Students with Learning Disabilities Course for? Educators aiming to broaden their understanding of learning disabilities and enhance their teaching techniques. Special educational needs coordinators (SENCOs) striving for updated knowledge and approaches. Parents and guardians of children with learning disabilities seeking supportive strategies. Psychology students and professionals aiming to specialise in educational support. School administrators and policy-makers wishing to optimise inclusive educational environments. Career path Special Needs Teacher: £25,000 - £41,000 Learning Support Assistant: £13,000 - £20,000 Educational Psychologist: £37,000 - £52,000 Special Educational Needs Coordinator (SENCO): £27,000 - £45,000 Behaviour Support Specialist: £22,000 - £35,000 Inclusion Manager: £30,000 - £50,000 Prerequisites This Effective Strategies for Teaching Students with Learning Disabilities Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Learning Disabilities Introduction to Learning Disabilities 00:15:00 Module 2: Types of Learning Disabilities Types of Learning Disabilities 00:21:00 Module 3: Understanding Individualised Education Plans (IEPs) Understanding Individualised Education Plans (IEPs) 00:15:00 Module 4: Classroom Adaptations for Students with Learning Disabilities Classroom Adaptations for Students with Learning Disabilities 00:18:00 Module 5: Teaching Strategies for Reading Difficulties Teaching Strategies for Reading Difficulties 00:17:00 Module 6: Teaching Strategies for Written Expression Teaching Strategies for Written Expression 00:15:00 Module 7: Teaching Strategies for Math Difficulties Teaching Strategies for Math Difficulties 00:19:00 Module 8: Behaviour Management and Social Skills for Students Behaviour Management and Social Skills for Students 00:15:00

The Caring for Challenging Behaviour of Young People Course is pivotal in today's world, especially for clinical training and nursing professionals. With modules focusing on understanding challenging behavior in young people with learning disabilities, organizing effective care, and implementing risk assessment and reactive strategies, this course equips individuals with essential skills. In an era where mental health issues among youth are increasingly prevalent, mastering techniques to address challenging behaviors is crucial. Employers in the UK highly value such expertise, offering lucrative job opportunities in various healthcare settings. Nurses and care professionalswith this certification can expect salaries ranging from £25,000 to £35,000 annually, depending on experience and location. The advantages of this course are abundant, as the demand for skilled professionals in this sector is rising steadily. In fact, the healthcare industry has witnessed a notable increase in demand, with job opportunities projected to grow by 12% over the next decade. Therefore, investing in the Caring for Challenging Behaviour of Young People Course not only enhances individual skill sets but also opens doors to rewarding career prospects in the UK healthcare sector. Key Features: CPD Certified Challenging Behaviour Course Free Certificate from Reed CIQ Approved Challenging Behaviour Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Challenging behaviour and learning disabilities Module 02: Key priorities for implementation Module 03: Children, young people and adults Module 04: Organising Effective Care Module 05: Risk assessment Module 06: Reactive strategies Learning Outcomes: Identify challenging behaviours in young people with learning disabilities. Implement key priorities for managing challenging behaviour effectively. Apply strategies for organising care for children, young people, and adults. Conduct risk assessments to mitigate potential harm in care settings. Employ reactive strategies to de-escalate challenging situations effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Caring for Challenging Behaviour of Young People 1:07:57 1: Module 01: Challenging behaviour and learning disabilities Preview 07:40 2: Module 02: Key priorities for implementation 09:38 3: Module 03: Children, young people and adults 10:49 4: Module 04: Organising Effective Care 12:32 5: Module 05: Risk assessment 13:55 6: Module 06: Reactive strategies 11:23 7: CPD Certificate - Free 01:00 8: Leave A Review 01:00 Who is this course for? This Caring for Challenging Behaviour of Young People course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Caring for Challenging Behaviour of Young People. Moreover, this course is ideal for: Teachers and educational support staff Social workers and youth workers Healthcare professionals working with young people Family support workers and counsellors Care home staff and residential support workers Requirements There are no requirements needed to enrol into this Caring for Challenging Behaviour of Young People course. We welcome individuals from all backgrounds and levels of experience to enrol into this Caring for Challenging Behaviour of Young People course. Career path After finishing this Caring for Challenging Behaviour of Young People course you will have multiple job opportunities waiting for you: Youth Support Worker - £18K to 25K/year. Behavioural Support Assistant - £18K to 30K/year. Child and Adolescent Mental Health Worker - £24K to 40K/year. Special Educational Needs Coordinator (SENCO) - £30K to 45K/year. Family Support Worker - £20K to 30K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Course Overview A survey in the Uk shows that the total number of skills required for a single job has increased by 10% year-over-year since 2017. Furthermore, one in three skills in an average 2017 job posting are already obsolete. Due to ongoing business disruption and rapidly evolving needs, emerging skills gaps have accelerated due to the COVID-19 pandemic. And to help you bridge that gap, Jhon Academy has prepared this comprehensive Admin, Secretarial & PA - Level 7 online course. Admin, Secretarial & PA - Level 7 covers a collection of necessary skills required to help you achieve your goals. In addition, our industry professionals will guide you through the process of establishing a solid foundation in Admin, Secretarial & PA - Level 7. The Admin, Secretarial & PA - Level 7 course is broken down into manageable sections, each of which will provide you with a new level of expertise. Our exclusive training in Admin, Secretarial & PA - Level 7 will equip you with the skills required to set yourself up for career success. The Admin, Secretarial & PA - Level 7 provides internationally accepted certification upon successful completion. This certificate will add value to your resume and let you stand out among your peers. So enrol now and work your way towards becoming a highly sought-after professional at Admin, Secretarial & PA - Level 7. Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Admin, Secretarial & PA - Level 7 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Admin, Secretarial & PA - Level 7 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 - Introduction to Personal Assistant & Admin Support Assistant Introduction to Personal Assistant 00:19:00 Module 02 - Introduction to Office Administration Introduction to Office Administration 00:15:00 Module 03 - Skills of an Effective Administrator Skills of an Effective Administrator 00:17:00 Module 04 - Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:26:00 Module 05 - Business Telephone Skills Business Telephone Skills 00:20:00 Module 06 - Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 07 - Business Etiquette Business Etiquette 00:20:00 Module 08 - Mail Services and Shipping Mail Services and Shipping 00:28:00 Module 09 - Travel Arrangements Travel Arrangements 00:25:00 Module 10 - Organising Meeting and Conferences Organising Meeting and Conferences 00:28:00 Module 11 - Diary Management and Note taking Diary Management and Note taking 00:25:00 Module 12 - Time Management Time Management 00:35:00 Module 13 - Record Keeping and Filing Systems Record Keeping and Filing Systems 00:28:00 Module 14 - Business Writing Skills Business Writing Skills 00:41:00 Module 15 - Organisational Skills Organisational Skills 00:26:00 Module 16 - Communication Skills Communication Skills 00:27:00 Module 17- Customer Service Customer Service 00:17:00 Module 18- Effective Planning and Scheduling Effective Planning and Scheduling 00:52:00 Module 19 - Invoicing/Petty Cash Invoicing/Petty Cash 00:28:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Midday Supervisor in Schools course offers comprehensive training for individuals taking on the role of a midday supervisor in educational settings. Covering various aspects of school administration, student management, and maintaining a positive school culture, this course equips participants with the necessary skills to ensure the safety, well-being, and effective functioning of school environments. Learning Outcomes: Understand the fundamentals of school administration and the types of schools in the UK. Develop skills for creating and maintaining a positive school culture. Gain insights into educational administration and management practices. Learn strategies for safeguarding students and promoting child development. Address serious behavioral issues and problems faced by students. Manage school premises, ensuring safety and maintenance. Enhance self-management and stress-coping abilities as an administrator. Acquire knowledge about workplace development and dealing with stress in school settings. Why buy this Midday Supervisor in Schools? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Midday Supervisor in Schools there will be a MCQ test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to work as midday supervisors in schools. Professionals currently working in school environments who want to enhance their skills. Individuals interested in educational administration and student management. Parents or volunteers who wish to contribute to school environments. Prerequisites This Midday Supervisor in Schools does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Midday Supervisor in Schools was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Midday Supervisor: Supervise and ensure the safety of students during lunch breaks. School Administrator: Progress into broader administrative roles within educational institutions. Behavior Support Assistant: Address and manage serious behavioral issues in students. Student Welfare Officer: Contribute to students' well-being and safety in school settings. Educational Coordinator: Oversee and organize school activities, events, and student affairs. Course Curriculum Midday Supervisor in Schools Introduction to School Administration 00:12:00 Types of Schools In The UK 00:15:00 Workplace Development 00:12:00 Creating and Maintaining a School Culture 00:13:00 Educational Administration and Management 00:11:00 Safeguarding Students 00:14:00 Child Development 00:15:00 Serious Behavioural Issues and Problems of Students 00:12:00 Managing School Premises 00:10:00 Safety and Maintenance As an Administrator 00:08:00 Self-Management and Dealing with Stress 00:13:00 Mock Exam Mock Exam - Midday Supervisor in Schools 00:20:00 Final Exam Final Exam - Midday Supervisor in Schools 00:20:00 Assignment Assignment - Midday Supervisor in Schools 00:00:00