Delighting customers goes far beyond solving issues—it’s about creating connections, maintaining trust, and ensuring every interaction counts. Our Customer Support Specialist Course is designed to equip learners with the confidence and understanding to navigate customer-facing roles in retail environments, where expectations are high and patience is often tested. Whether you're handling complaints, guiding purchases, or managing queues, this course offers insight into the psychology behind buyer behaviour, the art of communication, and the essentials of retail service strategy. From mastering the sales process to understanding consumer rights, the curriculum covers every angle of support work within a retail setting. You'll explore how to negotiate effectively, manage store safety, analyse trends, and engage with customers across different sales channels. With a strong focus on communication, behavioural insight, and operational knowledge, this course provides a solid foundation for anyone looking to build a rewarding role in customer support—one interaction at a time. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Specialist training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Tired of browsing and searching for a Retail course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Retail bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Retail course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Retail and help you along your learning journey. Advanced audio-visual learning modules of these Retail courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Retail, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Retail Bundle Consists of the following Premium courses: Course 01: Retail Management - Level 5 Course 02: Logistic Management Course 03: Retail Strategy Course 04: Basic Product Management Course 05: Purchasing & Procurement Course - Level 3 Course 06: Level 3 Tax Accounting Course 07: Introduction to VAT Course 08: Commercial Law 2021 Course 09: Operations Management Course 10: Strategic Planning and Analysis for Marketing Course 11: Sales Negotiation Training Course 12: Basic Business Finance Course 13: Diploma in Quickbooks Bookkeeping Course 14: Customer Relationship Management The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Retail expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Strategy Module 03: Buying and Merchandising Module 04: Pricing Module 05: Supply Chain Management Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Location Module 11: Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Brand Management Module 17: Health & Safety for Stores Module 18: Consumer Rights Act CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Retail Management - Level 5) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Dive into the exciting world of sustainable operations management. Uncover the 3P framework, design eco-friendly products and processes, refine internal and external operations, and navigate production, procurement, inventory, and global supply chains for maximum efficiency and sustainability. After the successful completion of the course, you will be able to learn about the following, Development of sustainable products and services. 3P's (profit, people, planet) in product and process design. Internal and external process improvements related to sustainability. Production process management. Procurement and green supply chain management (lean vs green). Operations, inventory models, off-shoring. Materials management planning, distribution, integration. Explore the intricacies of sustainable development, 3P's integration, and operational efficiency in this course. Topics include the development of sustainable products, 3P's in product and process design, internal and external process improvements, production process management, procurement, green supply chain practices, operations, inventory models, off-shoring, materials management planning, distribution, and integration. This course equips you with the knowledge and skills to excel in sustainable operations management. Design eco-friendly products, optimize processes, navigate global supply chains, and contribute to a greener future, all while driving profitability and success. Become a champion of sustainability within your organization and beyond. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Sustainability and Operations Management Principles and Best Practices Self-paced pre-recorded learning content on this topic. Principles and Best Practices of Sustainability and Operations Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Sustainable Operations Manager Green Supply Chain Analyst Operations Improvement Specialist Sustainability Consultant Procurement and Sustainability Officer Materials Management Planner Sustainable Product Development Manager Inventory Optimization Strategist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Duration 3 Days 18 CPD hours This course is intended for All persons interested in getting an overview of SAP?s Business Suite solutions. Overview Identify SAP Applications and ComponentsExplain basic functionality of SAP SolutionsAttend more detailed SAP courses and have the required baseline knowledge In this course, students identify SAP applications and components, as well as learn how to explain basic functionality of SAP Solutions. SAP - A Cloud Company Identifying SAP Applications and Components Outline the Functionality of SAP Cloud-Enabling Applications Outlining New SAP Functionality Outline the usage and functionality of SAP HANA Outline the usage and functionality of Cloud for Customer Describe the various aspects of SAP User Experience SAP System Navigation Accessing the SAP System Personalizing the User Interface System-Wide Concepts Identifying SAP Organizational and Master Data Elements Logistics Creating a Purchase Order for Materials Using Supplier Relationship Management (SRM) for Procurement and Sourcing Processes Integrating Ariba Functionality with Procurement in SAP Enterprise Resource Planning (ERP) Creating a Planned Order Processing Production Orders Using Supply Chain Management (SCM) to Manage Supply and Demand Creating Sales Orders Creating a Delivery and Posting a Goods Issue Creating Sales Order Billing Documents Using Customer Relationship Management (CRM) Using Product Lifecycle Management (PLM) Financials Identifying Financial Accounting Processes Using Financial Add-Ons for SAP Business Suite Creating a Journal Entry in the General Ledger Outlining the Outbound Payments Process in Accounts Payable Generating Financial Statements Outlining the Inbound Process in Accounts Receivable Outlining the Business Processes in Fixed Assets Accounting Analyzing Internal Costs in Management Accounting Monitoring Manufacturing Costs Analyzing Profitability Human Capital Management (HCM) Identifying the Components of SAP Enterprise Resource Planning (ERP) HCM Outlining the HR Renewal Functionality Integrating SuccessFactors in the Cloud Analytics and Strategic Planning Executing Analytics and Strategic Planning Reports SAP Services Accessing SAP Services
Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access
Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access
The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging. So to cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Logistics Specialist bundle. Our Logistics Specialist package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will dive deep into the core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest. As Logistics Specialist, there are endless opportunities for you if you have the right knowledge and skill. Therefore, to make your career journey a successful one, we designed this bundle as a one-stop solution for you. This 20-in 1 Ultimate Logistics Specialist bundle consists of the following Courses: Course 01: Logistic Management Course 02: Certificate in Purchasing and Procurement Course 03: Operations Management: Enterprise Resource Planning Course 04: Operations Management: Process Mapping & Supply Chain Course 05: Operations Management: Resource & Workout Layout Course 06: Supply Chain Management Course 07: Import/Export Course 08: Warehouse Safety Course 09: Material Management Course 10: Management Skills: A New Manager Course 11: Port Management Diploma Course 12: Driver Safety Awareness Certificate Course 13: Car Mechanic Training Course 14: First Aid at Work Course 15: Manual Handling Training Course 16: Work At Height Training Course 17: Working in Confined Spaces Course 18: Operations Management Course 19: Risk Assessment & Management Diploma Course 20: Applied Business Strategy for Managers Additionally, you will get 5 other career-guided courses in this Logistics Specialist bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Logistics Specialist bundle. Learning Outcomes of Logistics Specialist bundle This career-oriented bundle will help you to Gain the ability to excel in the role of Logistics Specialist Know your responsibilities as Logistics Specialist and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as Logistics Specialist Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Logistics Specialist bundle. Requirements This Logistics Specialist course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Logistic Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Site Surveying and Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The Site Surveying and Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Site Surveying and Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Site Surveying and Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Construction Management Level 3 Course 2: Construction Project Management Course 3: Site Management Safety Training Scheme Course 4: CDM Regulations Course 5: Site Safety Plus Course 6: CSCS Health and Safety in a Construction Environment (Leading to CSCS Green Card) Course 7: Construction Risk Assessment Course 8: Quantity Surveying Course 9: Building Surveying Course 10: Land Surveying and Cost Estimation Course 11: Operations and Supply Chain Management Course 12: Environmental Engineering Course 13: Advanced Electrical Safety Course 14: Emergency First Aid at Work (EFAW) Course 15: Asbestos Surveying Course 16: COSHH Awareness Course 17: Gas Safety Course 18: Environmental Health Course 19: Abrasive Wheels Course 20: Purchasing and Procurement Diploma Course 21: LOLER Regulations and LOLER Inspection Training Course 22: Manual Handling Interactive Training Course 23: Fire Safety Course 24: Noise and Hearing Protection Course 25: PUWER Course 26: Supervisor Training Course 27: Logistic Maangement Course 28: Concussion Injuriy Course 29: Working in Confined Spaces Course 30: Working at Height Training 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Course 6:Business English Perfection Course Course 7:Networking Skills for Personal Success Learning Outcome This tailor-made Site Surveying and Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Site Surveying and Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Site Surveying and Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Site Surveying and Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.
Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Surveying & Construction Site Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The Surveying & Construction Site Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Surveying & Construction Site Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Surveying & Construction Site Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Quantity Surveying Course 2: Surveying Basics Course 3: Building Surveying Course 4: Land Surveying and Cost Estimation Course 5: Residential Surveyor Course 6: Construction Industry Scheme (CIS) Course 7: Construction Management Level 3 Course 8: Construction Project Management Course 9: Site Management Safety Training Scheme Course 10: CDM Regulations Course 11: Environmental Health Course 12: Abrasive Wheels Course 13: Purchasing and Procurement Diploma Course 14: LOLER Regulations and LOLER Inspection Training Course 15: Manual Handling Interactive Training Course 16: Fire Safety Course 17: Noise and Hearing Protection Course 18: PUWER Course 19: Supervisor Training Course 20: Logistic Maangement Course 21: Site Safety Plus Course 22: CSCS Health and Safety in a Construction Environment (Leading to CSCS Green Card) Course 23: Construction Risk Assessment Course 24: Operations and Supply Chain Management Course 25: Environmental Engineering Course 26: Advanced Electrical Safety Course 27: Emergency First Aid at Work (EFAW) Course 28: Asbestos Surveying Course 29: COSHH Awareness Course 30: Gas Safety 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Course 6:Business English Perfection Course Course 7:Networking Skills for Personal Success Learning Outcome This tailor-made Surveying & Construction Site Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Surveying & Construction Site Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Surveying & Construction Site Management bundle! This bundle is also ideal for professionals looking for career advancement. Level 3 Diploma in Construction Site Supervisory Studies Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Surveying & Construction Site Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.
Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Facilities Management and Organizational Skills bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The Facilities Management and Organizational Skills related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Facilities Management and Organizational Skills bundle will help you build a solid foundation to become a proficient worker in the sector. This Facilities Management and Organizational Skills Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Land Surveying and Cost Estimation Course 2: Multiplex Building Cost Estimation Using Xactimate Course 3: Construction Estimation using RSMeans Course 4: Construction Cost Estimation Using Xactimate Course 5: Quantity Surveying & Cost Estimation Course 6: Surveying Basics Course 7: Building Surveying Course 8: Residential Surveyor Course 9: Construction Industry Scheme (CIS) Course 10: Construction Management Level 3 Course 11: Site Safety Plus Course 12: CSCS Health and Safety in a Construction Environment (Leading to CSCS Green Card) Course 13: Construction Risk Assessment Course 14: Operations and Supply Chain Management Course 15: Environmental Engineering Course 16: Advanced Electrical Safety Course 17: Emergency First Aid at Work (EFAW) Course 18: Asbestos Surveying Course 19: COSHH Awareness Course 20: Gas Safety Course 21: Construction Project Management Course 22: Site Management Safety Training Scheme Course 23: CDM Regulations Course 24: Purchasing and Procurement Diploma Course 25: LOLER Regulations and LOLER Inspection Training Course 26: Manual Handling Interactive Training Course 27: Noise and Hearing Protection Course 28: PUWER Course 29: Supervisor Training Course 30: Logistic Maangement 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Course 6:Business English Perfection Course Course 7:Networking Skills for Personal Success Learning Outcome This tailor-made Facilities Management and Organizational Skills bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Facilities Management and Organizational Skills Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Facilities Management and Organizational Skills bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Facilities Management and Organizational Skills Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.