Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.
Enhance your expertise in compressor and pump selection, operation, troubleshooting, and maintenance with EnergyEdge's comprehensive classroom training. Elevate your skills today!
78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting
Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting
Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting
This one day course provides an excellent introduction to managing and supervising volunteers covering the skills, paperwork and processes needed to recruit, induct and support them. The course can be expanded to run as a series of half day sessions and can also be adapted to the specific needs of organisations who would like the session to be run in-house.
ILM Level 3 Certificate in Leadership & Management – 9 day Accredited training course delivered in Nottingham A course for supervisors and junior managers which brings tangible benefits to the participants and to their organisations through applying the concepts taught at each stage directly to the work environment. The course is assessed in a practical manner through work based assignments for which tutorial guidance is supplied. The course is delivered in an interactive way to appeal to a variety of learning styles and to encourage participation.
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About this Training Course This 5 full-day course is aimed at engineers and supervisors who already have a basic understanding of well construction methods but who would benefit from a more detailed knowledge of completion design. The course will concentrate on the important aspects of completion design and what makes a safe and efficient well. A common thread of practical examples will be used throughout the course in the form of a case study or 'red-thread' exercise. The case study is based around data all taken from a single field where those attending will work through all the basic issues of a completion design. The exercises associated with the case study is performed in the student's own time after each of the formal sessions. However, at the start of the next day, the case study is reviewed and discussed. The whole case study will continue through all sessions, with each element being reviewed at the start of the next session. There is no 'right' answer to the exercise - producing interesting discussions! The purpose of the course is not to go over specific equipment in detail. Teaching methods include presentations, videos, and animations and the case study. The course will cover: Types and configurations of completions The completion design process Inflow performance, skin and formation damage Perforating; selection, deployment and interface with rest of completion Stimulation and impact on completion and flow performance with coverage of modern horizontal multifrac tools Open hole, non-sand control completions including open hole packers and horizontal well clean up Sand control; when do you need it, basic types and selection guidelines. Includes standalone screens, ICDs, various gravel packing techniques, frac packs and expandable screens Tubing sizing, flow estimation and liquid loading Artificial lift; types and selection criteria, interface with drilling, reservoir and facilities. Design of gas lift and ESPs included Production chemistry impacts on completion, prevention and removal (scales, wax, asphaltene, hydrates, and souring) Metallurgy, corrosion, and erosion; metal types and selection of Elastomers and plastics; types and selection of Tubing stress analysis; picking the grade and weight of tubing, plus selection criteria for packers and expansion devices. Interface between tubing stress analysis and casing design Completion equipment; basic types of equipment, reliability and selection criteria for each (tree, safety valve, mandrel, packers, expansion devices etc) Completion installation; importance of wellbore clean-out, function and types of brines, pointers for efficient completion installation Non-conventional wells; types and when / where to use them (multilaterals, smart (intelligent) wells and also SAGD, CO2 sequestration, CBM, etc) Training Objectives By the end of this course, the participants should be able to: Have a good understanding of the completion design process and what makes a good completion design Understand the importance of the installation process (completion running) in the design process Have an appreciation of new and developing completion techniques (intelligent wells) Target Audience This course will benefit engineers and field-based personnel such as completion supervisors and production engineers. It is also suitable for completion vendors, specialists such as chemists and subsurface personnel including geologists, reservoir engineers and petrophysicists. Trainer Your expert course leader has 30 years of oil and gas industry experience. A first class degree in geophysics and a master degree in Petroleum Engineering was a prelude to seven years with BP as a petroleum engineer. He left BP and following a short spell in Camco, jointly founded ICE Energy. After six years of completions and petroleum engineering consultancy and training, ICE Energy merged with TRACS International, where he continued with petroleum and completion engineering studies, leading integrated teams, and developing / delivering training courses for a variety of different clients in diverse world-wide locations. In the last five years, he is independent again - focusing on technical consulting and course delivery. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
About this Training Course Comprising 5 full-day sessions, this intermediate to advanced level course is specifically designed for senior exploration geoscientists currently active in hydrocarbon play and prospect mapping, to optimise conceptual geological input into their technical evaluation. The course focuses on seismic stratigraphic analysis in different basin settings - i.e., passive, convergent, extension and oblique - in order to construct a coherent geological story line, underpinning hydrocarbon play and prospect evaluation. The course is largely based on seismic stratigraphic case histories and exercises, with the support of seismic, well log and outcrop examples. Training Objectives Through short, focused presentations and a series of industry case history-based examples and exercises, participants will learn to optimise conceptual geoscience input into technical subsurface analysis. This will help to produce coherent geological subsurface interpretations for use in Play-based, Prospect and Appraisal evaluations. Target Audience This course is intended for senior geoscientists with more than five years of work experience, with a background in play and/or prospect evaluation and experience in seismic interpretation. Course Level Intermediate Advanced Training Methods Participants will be exposed to short lectures throughout the 5 days, followed by hands-on individual and team exercises in a variety of geological settings. 'Let the data tell their story' is a key recurring theme in this course. Trainer Your expert course leader has 38 years of experience as Exploration Geologist for Shell globally, with field experience in a/o Egypt, NW Borneo, MENA, China, Madagascar, North Sea, Oman and The Netherlands (Shell EP Research and Training Centre in Rijswijk). He has strong evaluation and project lead skills in Play-based Exploration, Prospect Maturation, Opportunity Screening and NFE / Appraisal disciplines. He developed key geoscience skills in Seismic and Sequence Stratigraphy as well as Reservoir Characterization, including sedimentology and diagenesis. He has extensive supervisory, teaching, and coaching experience as well as a strong interest in Geoscience (Depositional Systems, Regional and Reservoir Geology) and Petroleum Geology Learning. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations