2088 Supervisor courses in Nailsea delivered Online

Has the Computer System Validation Engineer left and you’ve been handed their responsibilities? Do the thoughts of your next audit fill you with dread? CSV can be frustrating but this program will show you how to manage electronic data in a regulated manufacturing/laboratory/clinical environment using the GAMP framework and ensure compliance with FDA’s 21 CFR Part 11, EU Annex 11 or other regulatory guidelines.

Essential self-care for helping professionals New research gives us practical ways to prevent overwhelm or burnout in ourselves and others, manage workplace stress, avoid ‘compassion fatigue’ and much more… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Really interesting and engaging online course with lots of tips to support ourselves and our clientsCOMPLEMENTARY THERAPIST Live Online Training – Join Emily Gajewski on Thursday 11th April 2024 to take some important time out for yourself, or to help those you support. Once you’ve booked your place we will email you confirmation and you will receive details of how to join the Zoom workshop the day before the event. Bonus Recording – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. To help others effectively, we need to have enough ‘spare capacity’, which means looking after our own wellbeing too – new research shows us how… Why you should take this course When our day-to-day jobs involve continually listening to other people’s emotional difficulties, how do we avoid being overwhelmed by them ourselves or succumbing to compassion fatigue? We are the ‘tool’ of our trade. It could be argued that we have a duty to those we work with to prioritise our own mental health and wellbeing so that we can give them the best possible service. This live online training events shows you how. ‘Burnout’ is commonly defined as a physical and emotional state caused by excessive or overwhelming workplace stress. This is often specifically related to work but of course feelings of burnout can be impacted or compounded by other life events and caring roles too. Even if we know good stress management techniques, this often isn’t enough. Burnout is a very common phenomena in the ‘helping professions’, A 2018 research review paper published in the Journal of Clinical Psychology analysed 30 years of research on this topic, involving 9,000 psychotherapists. Over half of the therapists they sampled reported “moderate-high levels of stress and burnout”. The good news is that burnout, overwhelm and empathy fatigue are not a given of working in roles where we are consistently exposed to others’ emotional pain. New research and insights into ‘buffering’ the impact of this work mean that we can consciously choose to put in safeguards to our own mental wellbeing, whilst also remaining connected and present with our clients. Emily Gajewski’s online course draws on her extensive experience of working as a therapist and clinical supervisor, in the NHS and privately, for over 20 years. Throughout the day she examines the many ways working in the caring professions can impact us personally and gives you a wealth of practical steps you can take to mitigate them. She also covers the most up-to-date guidance on keeping ourselves well and thriving in caring roles and will help you develop a realistic plan for your own continuing wellbeing. Excellent online training…. very insightful and thought provokingHILARY KEARNS, ACUPUNCTURIST What you will learn The latest research on how to prevent burnout in your working life How to identify burnout in ourselves and others – the warning signs you need to look out for Easy, practical steps to protect yourself in stressful work situations How to avoid ‘compassion fatigue’ Evidence based ‘top tips’ for optimal working practices to maintain your own wellbeing The Cycle of Stress – how to ‘work with it’ for optimal health An understanding of vicarious trauma – and how to avoid it Techniques to calm yourself in client sessions when you are ‘triggered’ by something they bring up Understanding the difference between compassion fatigue and empathy fatigue Reducing your own risk of depression when you’re worried about your clients The joy of creating ‘flow’ in our working life Constructive ways to manage difficult feelings that arise as a result of your work Practical techniques for grounding and ‘letting go’ of clients How to safely explore our own areas of vulnerability Useful tips for ongoing stress management What you need to maintain your own mental health How to re-ground yourself if you’re feeling overwhelmed or derailed by a client An opportunity for you to reflect on your own practice and wellbeing, take some time to step back, learn what works for you and how you can create more spare capacity Time to relax, try out techniques and refresh your tools to support your wellbeing and build resilience How to utilise what you’ve learnt to create your own realistic wellbeing plan. Very useful and practical. The term ‘burnout’ is become as over-used as ‘wellbeing’ and ‘stress’. This online course provides clarity on what the term ‘burnout’ means in reality ... with strategies to counter the effectsHEADTEACHER SUPPORT SERVICE COUNSELLOR Course Programme The ‘How to avoid burnout’ live online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am Understanding Burnout and how to halt the journey towards it 11.00am Comfort break and discussion 11.30am Exploring practical self-care steps that can work for YOU! 1.00pm Lunch break 1.45pm How to manage difficult feelings that arise as a result of our work 2.45pm Comfort break and discussion 3.00pm Creating a plan for your own wellbeing 4.00pm Day ends Who this workshop is suitable for Anyone who works within a role that involves caring for others – including: medical professionals – including GPs and nurses health and social care professionals therapists and mental health workers counsellors educators, teachers professional carers (foster carers and non-paid carers) social workers occupational therapists outreach workers volunteers holistic practitioners etc. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Master motorbike mechanics with our Motorbike Inspection & Repair Course. Learn vital motorbike mechanics skills and techniques to keep your motorbike in top condition.

Manual Handling Training holds paramount importance in the modern world, serving as a cornerstone in workplace safety and injury prevention. With the increasing emphasis on health and safety regulations, employers are recognizing the significance of equipping their workforce with proper manual handling techniques. This Manual Handling Training Course not only reduces the risk of accidents and musculoskeletal injuries but also enhances efficiency and productivity within various industries. In the UK, job opportunities for individuals trained in manual handling are abundant across sectors such as healthcare, manufacturing, logistics, and construction. These professionals can secure positions as manual handling trainers, health and safety advisors, or occupational health specialists. The average annual salary for manual handling trainers in the UK ranges from £25,000 to £35,000, depending on experience and sector. Furthermore, with the growing awareness of workplace health and safety, the demand for manual handling training is on the rise. Industries are investing more in employee well-being, leading to a steady increase in job opportunities and the need for skilled professionals in this field. As companies strive to mitigate risks and comply with regulations, manual handling training remains a pivotal component in ensuring a safe and sustainable work environment for all. Key Features This Manual Handling Training - Level 3 CPD Certified Course Includes: This Manual Handling Training - Level 3 CPD Certified Course is CPD Certified Level 3 Diploma Developed by Specialist Lifetime Access Course Curriculum Manual Handling Training - Level 3 CPD Certified: Module 01: Introduction and Guidance on Manual Handling Module 02: Hazards and Injuries in Manual Handling Module 03: Risk Assessments for Manual Handling Module 04: Controlling and Mitigating Risks Module 05: Techniques for Safe Lifting Learning Outcomes After completing this Manual Handling Training Course, you will be able to: Understand manual handling principles for workplace safety. Identify hazards and potential injuries in manual handling activities. Conduct effective risk assessments specific to manual handling tasks. Implement strategies to control and mitigate manual handling risks. Demonstrate safe lifting techniques to prevent injuries. Apply guidelines for manual handling in various work environments. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Manual Handling Training - Level 3 CPD Certified Employees in manual-intensive industries can enroll this Manual Handling Training Course. Health and safety officers and coordinators can enroll this Manual Handling Training Course. Managers responsible for workplace safety can enroll this Manual Handling Training Course Individuals seeking general manual handling knowledge. Students pursuing vocational qualifications on manual handling. Career path Manual Handling Training - Level 3 CPD Certified Health and Safety Officer - £25K to 40K/year. Warehouse Supervisor - £22K to 35K/year. Occupational Health Advisor - £28K to 45K/year. Construction Site Manager - £30K to 50K/year. Logistics Coordinator - £24K to 38K/year. Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Gain essential skills in purchasing, procurement, and inventory management with our comprehensive course. Perfect for professionals and students alike, this course covers supply chain basics, procurement strategies, and inventory control techniques to enhance your career prospects in the competitive job market.

The construction industry is a dangerous place to work. Every year, thousands of workers are injured or killed on construction sites in the UK alone. But this can be changed! With this Site Management Safety Training Scheme (SMSTS) course, you can help to create a safer workplace for everyone.   Our course offers an in-depth guide to managing health and safety, welfare, and environmental issues on construction sites. This comprehensive training is ideal for project managers, site managers, supervisors, business owners, and anyone responsible for overseeing site safety in the construction industry. By the end of the course, you'll have a firm grasp of how to create safer and more productive work environments.   In the SMSTS course, you will explore a range of essential topics, starting from basic health and safety laws to specific site set-up procedures. Modules on Construction Design and Management (CDM) Regulations and Risk Identification will arm you with the knowledge and techniques to develop robust risk management strategies and adhere to compliance.   Moreover, you will dive into specialised training that allows you to manage and mitigate the risks associated with works at height, scaffolding, excavations, and confined spaces. The course then teaches about more complex areas, such as Demolition, further strengthening your risk management skills. All modules are designed to equip you with real-world, actionable skills that will not only boost your competence but also give you the confidence to manage safety in diverse construction scenarios.   The SMSTS course isn't just about knowledge - it's about application. The comprehensive assignment at the end of the training will help you synthesise and apply everything you've learned. Upon completion, you'll walk away with a skillset, ready to implement effective safety management practices and drive the highest standards of safety in your workplace.    Sign up for the SMSTS course today and take a significant step forward in your professional journey. Safety is more than a regulation - it's a responsibility. Embrace it with SMSTS. Learning Outcomes: Upon completion of the SMSTS course, you should be able to:   Develop an understanding of key legalities in Health and Safety at work. Learn effective methods to set up and manage construction sites. Gain insights into the Construction Design and Management (CDM) regulations. Master the process of risk identification, assessment, and management. Foster a culture of Behavioural Safety among your team. Implement strategies for the management of Occupational Health. Understand and manage risks associated with electricity, height, scaffolding, and more. Who is this course for: This SMSTS course is ideal for the following:   Aspiring site managers in the construction industry. Health and Safety officers looking to enhance their skills. Team leaders or supervisors in construction. Professionals seeking to upgrade to managerial roles. Anyone keen on understanding construction site safety norms. Certification After studying the course materials of the Site Management Safety Training Scheme (SMSTS) course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.    A CPD Accredited PDF Certificate - £4.99 A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.   Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Site Management Safety Training Scheme (SMSTS) course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Upon completion of this SMSTS course, you will have the knowledge and skills to pursue many career paths, such as:   Site Manager: £45,000-£65,000 Per year. Health and Safety Manager: £35,000-£55,000 Per year. Construction Project Manager: £40,000-£70,000 Per year. Construction Site Supervisor: £30,000-£50,000 Per year. Occupational Health Advisor: £30,000-£50,000 Per year. Risk and Compliance Officer: £40,000-£60,000 Per year. Course Curriculum Module 01: Health and Safety at Work Health and Safety at Work 00:22:00 Module 02: Site Set-Up Site Set-Up 00:34:00 Module 03: Construction Design and Management (CDM) Regulations Construction Design and Management (CDM) Regulations 00:17:00 Module 04: Risk Identification, Assessment and Management Risk Identification, Assessment and Management 00:30:00 Module 05: Behavioural Safety Behavioural Safety 00:22:00 Module 06: Management of Occupational Health Management of Occupational Health 00:34:00 Module 07: Electricity Electricity 00:31:00 Module 08: Working at Height Working at Height 00:28:00 Module 09: Scaffolding Scaffolding 00:21:00 Module 10: Excavations and Confined Space Excavations and Confined Space 00:34:00 Module 11: Demolition Demolition 00:24:00 Assignment Assignment - Site Management Safety Training Scheme (SMSTS) 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Operators and application owners who are responsible for deploying and managing policies for multiple Kubernetes clusters across on-premises and public cloud environments. Overview By the end of the course, you should be able to meet the following objectives: Describe the VMware Tanzu Mission Control architecture Configure user and group access Create access, image registry, network, security, quota, and custom policies Connect your on-premises vSphere with Tanzu Supervisor cluster to VMware Tanzu Mission Control Create, manage, and backup Tanzu Kubernetes clusters Perform cluster inspections Monitor and secure Kubernetes environments During this two-day course, you focus on using VMware Tanzu© Mission Control? to provision and manage Kubernetes clusters. The course covers how to apply access, image registry, network, security, quota, and custom policies to Kubernetes environments. For cluster provisioning and management, the course focuses on deploying, upgrading, backing up and monitoring Kubernetes clusters on VMware vSphere© with Tanzu. Given the abstractions of VMware Tanzu Mission Control, the learnings should be transferrable to public cloud. Introducing VMware Tanzu Mission Control VMware Tanzu Mission Control Accessing VMware Tanzu Mission Control VMware Cloud? services access control VMware Tanzu Mission Control architecture Cluster Management Attached clusters Management clusters Provisioned clusters Cluster inspections Data protection VMware Tanzu© Observability? by Wavefront VMware Tanzu© Service Mesh? Policy Management Policy management Access policies Image registry policies Network policies Security policies Quota policies Custom policies Policy insights Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Tanzu Mission Control: Management and Operations 2022 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Tanzu Mission Control: Management and Operations 2022 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

[vc_row][vc_column][vc_column_text] Description: Public speaking is a distinct performance where someone delivers a speech to an audience. Performing a speech can have general purposes, depending on what the event it is about. It could be a speech on informing, persuading, or entertaining your audience. If you are someone who is struggling or just interested in giving professional public speeches, then this Professional Public Speaking course will help you learn. You will know all the public speaking basics and techniques to become a successful public speaker. You will acquire the communication skills you need and learn how to be confident in giving public speeches. Who is the course for? Professionals who want to learn how to communicate effectively through public speaking Anyone who needs to learn how to communicate through public speaking. Entry Requirement: This Professional Public Speaking course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Public Speaking Course will be very beneficial and helpful to professionals, especially to the following careers: Marketing and Promotions Specialist Marketing Manager Sales Manager Sales and Promotions Specialist Supervisor Top Executive. [/vc_column_text][/vc_column][/vc_row] Public Speaking Basics Module One - Getting Started 00:30:00 Module Two - Identifying Your Audience 01:00:00 Module Three - Creating a Basic Outline 00:30:00 Module Four - Organizing the Program 00:30:00 Module Five - Fleshing It Out 00:30:00 Module Six - Putting It All Together 01:00:00 Module Seven - Being Prepared 00:30:00 Module Eight - Overcoming Nervousness 01:00:00 Module Nine - Delivering Your Speech (I) 01:00:00 Module Ten - Delivering Your Speech (II) 00:30:00 Module Eleven - Questions and Answers 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Public Speaking Techniques Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 01:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Select The Topic 01:00:00 Analyze The Audience 01:00:00 Organize The Speech 01:00:00 Outline The Speech 00:30:00 Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Becoming a Successful Public Speaker Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Overcoming the Fear Good Communication Skills 00:15:00 Interpersonal Skills 00:30:00 Getting Comfortable in Conversation 00:30:00 Redesigning Yourself for Strength 00:30:00 Professionalism 00:15:00 Maximizing Meetings 00:15:00 Controlling Nervousness 00:15:00 Mock Exam Mock Exam- Professional Public Speaking Course 00:30:00 Final Exam Final Exam- Professional Public Speaking Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Step into the world of cleanliness and entrepreneurship with our dynamic course on Cleaning Business Management. In this transformative journey, we unveil the secrets to thriving in the cleaning industry, blending practical knowledge with strategic business acumen. Through immersive modules, you'll uncover the intricacies of cleaning operations, from office spaces to medical facilities, equipping yourself with the expertise to lead with confidence. Embark on a voyage where every surface sparkles with potential. Our curriculum navigates through the nuances of cleaning techniques, delving into the artistry of restoring spaces to their pristine best. From sweeping strategies for office environments to specialised protocols for medical facilities, you'll master the intricacies of sanitation, ensuring every corner radiates with hygiene and professionalism. Join a league of visionary entrepreneurs shaping the future of cleanliness. Through our course, you'll emerge not just as a cleaner, but as a strategic leader poised to conquer the cleaning business landscape. With a blend of practical skills and business insights, you'll harness the power to elevate standards of cleanliness while charting a lucrative career path in a thriving industry. Learning Outcomes: Develop a comprehensive understanding of various cleaning techniques and protocols. Acquire strategic skills for managing a successful cleaning business. Specialise in cleaning domains such as office, floor, restroom, and medical. Implement industry best practices to ensure optimal sanitation standards. Cultivate leadership qualities essential for navigating the competitive cleaning market. Why buy this Cleaning Business Management Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Cleaning Business Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this Cleaning Business Management course for? Aspiring entrepreneurs seeking to venture into the cleaning industry. Cleaning professionals aiming to enhance their managerial skills. Business owners looking to diversify their service offerings. Individuals interested in maintaining high standards of cleanliness in diverse environments. Career changers seeking lucrative opportunities in a growing sector. Prerequisites This Cleaning Business Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cleaning Business Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Office Cleaner: £18,000 - £22,000 Per Annum Cleaning Supervisor: £24,000 - £28,000 Per Annum Restroom Hygiene Manager: £26,000 - £32,000 Per Annum Floor Care Specialist: £22,000 - £26,000 Per Annum Medical Facility Sanitation Officer: £28,000 - £35,000 Per Annum Cleaning Business Owner: £30,000 - £50,000 Per Annum   Course Curriculum Cleaning Cleaning 00:15:00 Cleaning Procedures 00:30:00 Cleaning products 01:00:00 Cleaning Business Cleaning Business 00:30:00 Hiring Staff 00:15:00 Writing Business Plan for Your Cleaning Company 00:30:00 Ensuring Chemical Safety 00:30:00 Office Cleaning Office Cleaning 00:30:00 Entryways and lobbies 00:30:00 Floor Cleaning Hard Floor Maintenance 00:15:00 Floor Stripping 00:30:00 Carpet Maintenance 00:15:00 Carpet Extraction Cleaning 00:15:00 Restroom Cleaning Restrooms 00:30:00 Spills 00:15:00 Pest Management 00:15:00 People with special needs 00:15:00 Medical Cleaning Medical Cleaning 01:30:00 Tidying or Cleaning? 01:00:00

Conflict in the workplace can have a negative impact on both the office environment and productivity. Learn how to manage conflict and create a friendly workplace with the Conflict Management course. This course will help you master conflict management skills through high-quality online training. The Conflict Management course is developed with a focus to help you acquire the ability to resolve conflict. From this course, you will learn about different types of conflicts. Then the course will help understand how misunderstanding occurs. In the next stages, you will know about the different personality types and their role in conflicts. After that, the course will provide elaborate lessons on the escalation and de-escalation of conflicts. After completing the course you can elevate your CV with a CPD-accredited certificate of achievement. So, what are you waiting for? Enrol today and start learning! Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Management course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:05:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00